The UKSA hopes more respondents will take part in future editions of the survey
The survey covered topics including perspectives on industry training and ability to serve guests living with cancer
A recent survey by the UK Spa Association (UKSA) into the industry’s approach to cancer care has revealed that almost half of participating respondents (46 per cent) are unaware that cancer is a disability and guests with a cancer diagnosis must be given equal access to treatments to prevent discrimination claims.
The UKSA has revealed the results of its month-long industry survey, UKSA Cancer Care Survey 2026, for members and non-members. The aim was to capture the views, experiences and operational realities of providing treatments to guests experiencing cancer. Unfortunately, the final number of participants was only 67, but the results form a benchmark upon which to improve.
The survey was answered by a mix of single-site operators, lone-working therapists, small salons and larger spa groups.
UKSA General Manager, Bobby Griffiths, said: “This survey is an important opportunity for the spa industry to have its voice heard. By sharing honest insight into current practices, challenges and future ambitions, businesses can help shape a safer, more inclusive and professionally supported environment for people living with cancer.”
The results
- 46 per cent of respondents did not know that cancer is classed as a disability under UK law.
- 37 per cent of guests living with cancer do not mention their medical status before their treatment, which means spas need to do more to ensure this is addressed earlier and that guests feel comfortable to do so.
- 73 per cent of respondents are currently offering treatments to guests living with cancer and 31 per cent of these guests mention their condition prior to treatment.
- 61 per cent of spas feel well prepared to treat guests living with cancer and the same percentage have received some form of specialist training (for three days or more), from a product house or a recognised and approved training provider.
- UKSA was surprised to learn that 75 per cent of spas feel confident to deliver treatments for guests living with cancer.
- 75 per cent know their products comply with the EU directive related to cancer therapies.
- 79 per cent of spas carry out an adapted consultation for guests living with cancer and 75 per cent say they have an inclusive customer journey.
- While 79 per cent feel supported by their company on this issue, 51 per cent of respondents would welcome additional support on the subject of cancer care.
- 57 per cent of spas already have official policies on cancer care in place.
- The staff who are trained in cancer care tend to be managers, supervisors and therapists, so other roles within the spa are not necessarily trained as a priority.
- 57 per cent believe adapted treatments are now an expected standard in spas and salons.
- 94 per cent believe that spa and wellness treatments are vital for guests living with cancer.
The survey was backed by UKSA’s official charity partner, Look Good, Feel Better UK; the SATCC; Amethyst Trust; Made for Life Foundation; and Wellness for Cancer Charity – as well as several other industry bodies.
