Dr Bryan Williams has been named as the recipient of the 2019 ISPA Dedicated Contributor Award. Williams is an international speaker and author who first spoke to ISPA members in 2006 and focuses on service excellence and leadership effectiveness.

“Bryan’s passion to inspire leaders and elevate the importance of providing unparalleled customer service has left a lasting impression on the International SPA Association,” said ISPA president Lynne McNees. “We are grateful for his continued support and dedication to the ISPA community.”

Williams has facilitated workshops and delivered keynote presentations worldwide for various companies in diverse industries.

He is the founder of the BW Leadership Academy, the STRONG Leadership Institute, the popular BWTV training series as well as the author of four books.

Prior to becoming a professional speaker, he was the global corporate director of training and organizational effectiveness for the Ritz-Carlton Hotel Company.

“When I think of ISPA, I think of family,” said Williams. “For 13 amazing years, I have been fortunate to work with and serve alongside this amazing community of professionals. This ISPA Dedicated Contributor Award has truly left me speechless. I am deeply grateful for the opportunity and privilege to be of service.”

In addition to being one of ISPA’s most popular speakers and educators, Williams is also an active member of the International SPA Association.

The ISPA Dedicated Contributor Award is given to an active ISPA member who has contributed significantly to the growth of the association. The recipient will have demonstrated leadership and commitment to ISPA and has extensively assisted in the promotion of the association, as well as its mission and vision.

Williams will be presented with the award at the 2019 ISPA Conference & Expo taking place 11-13 September at The Venetian in Las Vegas, US.