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Eric Falardeau and Dominika Kampa talk about AI and customer trends at the HCM Summit
POSTED 24 Oct 2024 . BY Kath Hudson
Eric Falardeau spoke this morning at the HCM Summit Credit: McKinsey
Eric Falardeau and Dominika Kampa talk about customer trends
More people are making fitness part of their personality
Younger people are more willing to pay now than the young people of five years ago
AI is an imperative which will determine success
There is a social shift towards people making fitness routines part of their identity, Eric Falardeau, partner at McKinsey, told HCM Summit delegates this morning.

Falardeau says this is a fantastic opportunity for the sector as fitness has shifted from a casual interest to a priority for many consumers: “Younger generations are really showing up, trying different options and showing a willingness to pay, which is very different to young people five to 10 years ago.”

The two big challenges are human indiscipline and the difficulty in living the habits we want to. Technology is giving the sector the opportunity to help build habits in a way which wasn’t previously possible, but Falardeau points out the fitness sector lags behind other industries in its application of technology and that digital and AI are an imperative which will redefine the factors that determine winners.

“This is one of the most foundational strategy questions we’ll have in our careers. One of the biggest things to look at strategically,” says Falardeau.

Dominika Kampa went on to talk about how to put together an AI strategy, firstly by asking what you want to achieve as an operator: “You don’t have to build fancy tools; think about the opportunity, what AI can mean for you and how it could give you a competitive edge. A well-trained AI will always give the right answer, which a human might not.”

Summit delegates are now enjoying a networking lunch, sponsored by Perfect Gym and attending book signings by Jetts CEO, Elaine Jobson and The Well HQ co-founder, Baz Moffat.

At 2pm, One Living founder, Jonny Wilkinson, will be interviewed on stage by HCM editor, Liz Terry.

Watch the live stream here
RELATED STORIES
  FEATURE: Interview: Eric Falardeau


The sector has huge room to grow, the McKinsey global lead tells Kate Cracknell
  Elaine Jobson, CEO of Jetts, publishes high performance management book


Happy staff make more profitable businesses is the message of Jetts CEO, Elaine Jobson’s new book High Performance through Happy People.
  Baz Moffat gets 'sweat equity' backing from Priya Oberoi to drive the growth of The Well HQ


Women’s health specialist, The Well HQ, has secured 'sweat equity' backing from Priya Oberoi, founder of venture capitalists, Goddess Gaia Ventures, who will take on a senior advisory role with the business.
MORE NEWS
Luxury resort coming to Hunter Valley will have longevity spa
Private hotel owner and developer HVL Hotels will open a new luxury resort and tourism destination called Laval Hunter Valley in the second half of 2027 in Pokolbin, Australia.
Rocco Forte’s Verdura Resort to host wellness festival Alma near emerging Blue Zone in Sicily
The annual wellness festival dedicated to wellbeing, culture, longevity and human connection, called Alma, will be hosted by Rocco Forte hotel, Verdura Resort in Sicily, Italy.
Feisal Jaffer becomes chief development officer for Capella Hotel Group
Capella Hotel Group has appointed Feisal Jaffer as chief development officer as the company ramps up its global expansion of both its Capella and Patina brands.
Industry mourns the loss of Les Mills, a founding father of fitness
Les Mills, whose name became synonymous with one of the world's leading fitness brands, has passed away peacefully at the age of 91.
+ More news   

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Uniting the world of spa & wellness
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News   Products   Magazine   Subscribe
NEWS
Eric Falardeau and Dominika Kampa talk about AI and customer trends at the HCM Summit
POSTED 24 Oct 2024 . BY Kath Hudson
Eric Falardeau spoke this morning at the HCM Summit Credit: McKinsey
Eric Falardeau and Dominika Kampa talk about customer trends
More people are making fitness part of their personality
Younger people are more willing to pay now than the young people of five years ago
AI is an imperative which will determine success
There is a social shift towards people making fitness routines part of their identity, Eric Falardeau, partner at McKinsey, told HCM Summit delegates this morning.

Falardeau says this is a fantastic opportunity for the sector as fitness has shifted from a casual interest to a priority for many consumers: “Younger generations are really showing up, trying different options and showing a willingness to pay, which is very different to young people five to 10 years ago.”

The two big challenges are human indiscipline and the difficulty in living the habits we want to. Technology is giving the sector the opportunity to help build habits in a way which wasn’t previously possible, but Falardeau points out the fitness sector lags behind other industries in its application of technology and that digital and AI are an imperative which will redefine the factors that determine winners.

“This is one of the most foundational strategy questions we’ll have in our careers. One of the biggest things to look at strategically,” says Falardeau.

Dominika Kampa went on to talk about how to put together an AI strategy, firstly by asking what you want to achieve as an operator: “You don’t have to build fancy tools; think about the opportunity, what AI can mean for you and how it could give you a competitive edge. A well-trained AI will always give the right answer, which a human might not.”

Summit delegates are now enjoying a networking lunch, sponsored by Perfect Gym and attending book signings by Jetts CEO, Elaine Jobson and The Well HQ co-founder, Baz Moffat.

At 2pm, One Living founder, Jonny Wilkinson, will be interviewed on stage by HCM editor, Liz Terry.

Watch the live stream here
RELATED STORIES
FEATURE: Interview: Eric Falardeau


The sector has huge room to grow, the McKinsey global lead tells Kate Cracknell
Elaine Jobson, CEO of Jetts, publishes high performance management book


Happy staff make more profitable businesses is the message of Jetts CEO, Elaine Jobson’s new book High Performance through Happy People.
Baz Moffat gets 'sweat equity' backing from Priya Oberoi to drive the growth of The Well HQ


Women’s health specialist, The Well HQ, has secured 'sweat equity' backing from Priya Oberoi, founder of venture capitalists, Goddess Gaia Ventures, who will take on a senior advisory role with the business.
MORE NEWS
Luxury resort coming to Hunter Valley will have longevity spa
Private hotel owner and developer HVL Hotels will open a new luxury resort and tourism destination called Laval Hunter Valley in the second half of 2027 in Pokolbin, Australia.
Rocco Forte’s Verdura Resort to host wellness festival Alma near emerging Blue Zone in Sicily
The annual wellness festival dedicated to wellbeing, culture, longevity and human connection, called Alma, will be hosted by Rocco Forte hotel, Verdura Resort in Sicily, Italy.
Feisal Jaffer becomes chief development officer for Capella Hotel Group
Capella Hotel Group has appointed Feisal Jaffer as chief development officer as the company ramps up its global expansion of both its Capella and Patina brands.
Industry mourns the loss of Les Mills, a founding father of fitness
Les Mills, whose name became synonymous with one of the world's leading fitness brands, has passed away peacefully at the age of 91.
HCM News: Taking GLP-1s is linked to a decline in physical activity
People taking GLP-1 weight loss medications such as Ozempic, Wegovy, Mounjaro and Zepbound may be losing weight, but they’re also becoming less physically active, according to new research presented at the ENDO 2026 annual meeting of the Endocrine Society
Mubadala makes €1 billion bid for Pierre and Vacances
Abu Dhabi-based investment firm Mubadala Capital has made a binding, fully financed €1 billion offer to acquire Pierre and Vacances SA, the European holiday resort operator behind the continental European Center Parcs business.
+ More news   
 
FEATURED SUPPLIERS

Endospheres' new protocols are designed to meet real client needs
Spa professionals see it every day: clients are arriving with more complex expectations. [more...]

Glow beyond protection: meet Comfort Zone Hydramemory Hybrid Glow SPF 30
Sun protection is no longer just about shielding the skin – it's about enhancing it. [more...]
+ More featured suppliers  
COMPANY PROFILES
Sommerhuber GmbH

Sommerhuber specialises in the manufacturing of heat-storing ceramics for spas. [more...]
+ More profiles  
CATALOGUE GALLERY
+ More catalogues  

DIRECTORY
+ More directory  
DIARY

 

03-05 Jul 2026

World Championship in Massage

Copenhagen, Copenhagen, Denmark
23-26 Aug 2026

Elevate Spa Riviera Maya Edition

The Riviera Maya Edition Kanai, Playa del Carmen, Mexico
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2026

ABOUT LEISURE MEDIA
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