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NEWS
Guests put super fast Wi-Fi at the top of their hotel wish list
POSTED 08 Dec 2014 . BY Ashley Harrison
With more business and travel bookings being conducted on hand-held devices, travellers put speedy Wi-Fi at the top of the list Credit: Shutterstock: Monkey Business Images
Fast and free, unlimited Wi-Fi tops the wish lists of travellers and ranks higher than getting a good night’s sleep, according to new research.

Commissioned by Amba Hotels, which has just opened its flagship property in London’s Charing Cross, the research found that 67 per cent of those questioned would rate super-fast, free connection as the most influential factor when choosing a hotel, with location rated second most important by 65 per cent. More than half (58 per cent) cited the need for a restful night’s sleep as high on their list, while only 40 per cent felt friendly, knowledgeable staff were an important factor when rating a hotel.

The research, carried out by Censuswide, questioned more than 1,000 UK residents aged between 18-60 who stay in hotels at least twice a year. It asked what they looked for in a hotel, as well what they found irritating or what would ruin their trip.

On the back of the results, the Charing Cross hotel has installed smart tvs, check-in kiosks, tablets in every room and the latest super-fast Wi-Fi connection. “We installed the iPads to enable guests to surf the net, order room service, learn more about the hotel or simply discover more about London,” said a hotel spokesperson.

Amba’s research found that over half (54 per cent) relied on Wi-Fi connection to check directions and work emails and 43 per cent for travel tips.

The growing influence of technology on consumer habits backs up the findings of IMRG Capgemini’s Quarterly Benchmarking Report published on 1 December, showing that online sales made via smartphone or tablet between August and October were up 10 per cent on last year. These figures are supported by recent ABTA research showing 18 per cent of online bookers now do so by tablet - compared to 10 per cent in 2013 - and 13 per cent by smartphone.
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©Cybertrek 2026
Uniting the world of spa & wellness
Get Spa Business and Spa Business insider digital magazines FREE
Sign up here ▸
News   Products   Magazine   Subscribe
NEWS
Guests put super fast Wi-Fi at the top of their hotel wish list
POSTED 08 Dec 2014 . BY Ashley Harrison
With more business and travel bookings being conducted on hand-held devices, travellers put speedy Wi-Fi at the top of the list Credit: Shutterstock: Monkey Business Images
Fast and free, unlimited Wi-Fi tops the wish lists of travellers and ranks higher than getting a good night’s sleep, according to new research.

Commissioned by Amba Hotels, which has just opened its flagship property in London’s Charing Cross, the research found that 67 per cent of those questioned would rate super-fast, free connection as the most influential factor when choosing a hotel, with location rated second most important by 65 per cent. More than half (58 per cent) cited the need for a restful night’s sleep as high on their list, while only 40 per cent felt friendly, knowledgeable staff were an important factor when rating a hotel.

The research, carried out by Censuswide, questioned more than 1,000 UK residents aged between 18-60 who stay in hotels at least twice a year. It asked what they looked for in a hotel, as well what they found irritating or what would ruin their trip.

On the back of the results, the Charing Cross hotel has installed smart tvs, check-in kiosks, tablets in every room and the latest super-fast Wi-Fi connection. “We installed the iPads to enable guests to surf the net, order room service, learn more about the hotel or simply discover more about London,” said a hotel spokesperson.

Amba’s research found that over half (54 per cent) relied on Wi-Fi connection to check directions and work emails and 43 per cent for travel tips.

The growing influence of technology on consumer habits backs up the findings of IMRG Capgemini’s Quarterly Benchmarking Report published on 1 December, showing that online sales made via smartphone or tablet between August and October were up 10 per cent on last year. These figures are supported by recent ABTA research showing 18 per cent of online bookers now do so by tablet - compared to 10 per cent in 2013 - and 13 per cent by smartphone.
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Franchise expert Carrie Walsh joins Hand and Stone Massage and Facial Spa as CEO
Hand and Stone Massage and Facial Spa, the spa business with more than 650 locations across the US and Canada, has appointed franchise expert Carrie Walsh as CEO as the company plans to expand.
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The inaugural HCM Invest event has opened applications for pitching slots ahead of its launch in London on 21 October 2026.
Synergy – The Retreat Show invites consumer and industry perspectives on retreats for research
Synergy – The Retreat Show, the global trade show for retreats, has launched a global research initiative that will provide insights into the retreat sector from both consumer and industry perspectives.
Turkey is crowned the best massage nation at world championship
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HPO Tech brings design-led hyperbaric systems to the spa floor
Hyperbaric oxygen therapy has moved well beyond the clinic and spa operators represent the fastest-growing market for the technology. [more...]

Embrace the chill: TechnoAlpin's Snowsky revolutionises post-fitness recovery with falling snow
In the fast-paced world of fitness and wellness, where high-intensity workouts push us to our limits and the sweat pours, the importance of efficient recovery cannot be overstated. [more...]
+ More featured suppliers  
COMPANY PROFILES
Sothys Paris

Founded in 1946, Sothys is owned by the Mas family. Chief executive Christian Mas oversees the com [more...]
+ More profiles  
CATALOGUE GALLERY
+ More catalogues  

DIRECTORY
+ More directory  
DIARY

 

23-26 Aug 2026

Elevate Spa Riviera Maya Edition

The Riviera Maya Edition Kanai, Playa del Carmen, Mexico
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ADVERTISE . CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2026

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS