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NEWS
Humphrey Cobbold says Pingdemic is a huge challenge for the sector as up to a quarter of staff are isolating
POSTED 27 Jul 2021 . BY Tom Walker
Cobbold said being able to keep sites open has been a "very close call" in some areas Credit: PureGym
The Pingdemic is threatening to create staff shortages across health clubs and fitness studios in England and Wales
Humphrey Cobbold, chief executive of PureGym, said the huge increase in people being alerted and told to self-isolate is causing unwanted disruption
In some areas, up to 25 per cent of PureGym staff have had to remain off work after being "pinged"
According to government figures, more than 600,000 people were pinged between 8 - 15 July
The Pingdemic of people receiving notifications on their phones, telling them to self-isolate because of contact with COVID-19 cases, is threatening to create staff shortages across health clubs and
fitness studios in England and Wales.

The fitness sector universally welcomed the lifting of all remaining COVID-19 restrictions on 19 July, which saw the removal of limits on group exercise classes and the end for mandatory social distancing measures.

However, "Freedom Day" – and the weeks leading up to it – have resulted in hundreds of thousands of people (among them gym staff) being "pinged" by the NHS' test and trace app.

This has left many fitness operators short of staff to keep their sites open, as those receiving the notification need to stay away from work for 10 days.

Speaking on BBC Radio 4's Today programme, Humphrey Cobbold, chief executive of PureGym, said the huge increase in people being alerted is causing unwanted disruption to businesses that are trying to recover after 16 months of lockdown.

"We've been talking for a while internally about living in the 'United Pingdom' and it has become a huge challenge for individuals and businesses," Cobbold said.

"Up to 25 per cent, in some areas, of our staff have been asked to self-isolate.

"We've been able, through flexibility and sharing of labour, to keep sites open so far but it has been a very close call in certain circumstances.

"I would echo that I think there is a different way of reacting to the pings for vaccinated people and using lateral flow tests that would help industries of all sorts a great deal and keep the economy functioning."

According to government figures, more than 520,000 people were pinged in the week to 7 July and told to self-isolate.

The following week (8 - 15 July), the figure had increased to more than 600,000 people.
RELATED STORIES
  EuropeActive to publish new study on COVID-19 cases and health club visits


Further research into the levels of positive COVID-19 cases among those to have visited fitness clubs and leisure facilities is currently being developed by EuropeActive.
  Deloitte study: more than half of US homes now have a smartwatch or fitness tracker


Fifty-eight percent of US households have a smartwatch or fitness tracker, and 39 per cent of consumers own one personally.
  Operators should focus on 'ability rather than age' to get older people active


Health clubs, gyms and leisure centres should focus on ability, rather than age, when designing, marketing and delivering activities to those aged 55 and over. The insight comes from the Life In Our Years, a new report, carried out by the ukactive Research Institute in partnership with Egym, which is based on a consultation on the fitness and leisure sector for the over-55s.
MORE NEWS
Belgin Aksoy prepares to mark 15 years of Global Wellness Day on Saturday 13 June
Global Wellness Day (GWD) will mark its 15th anniversary on Saturday 13 June 2026, with the theme: #JoyMagenta – a celebration of the healing qualities of simple gestures and activities that spark joy.
HUM2N opens longevity clinic at Six Senses London
Global luxury hospitality brand, Six Senses, has partnered with longevity healthcare provider, HUM2N, to launch a clinic at Six Senses London, at The Whiteley.
Mayrlife opens first hotel day clinic in partnership with Rosewood Vienna
As part of its first hotel partnership, Mayrlife – the medical health resort company known for its site in Altaussee, Austria – has launched a day clinic at the Rosewood Vienna.
KX Chelsea invests £15 million to upgrade its wellness offering
Premium London health club, KX Chelsea, will imminently unveil its most significant redevelopment since its launch in 2002 to create an integrated wellness model combining training, recovery and relaxation.
+ More news   

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COMPANY PROFILES
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22-22 Jun 2026

World Bathing Day

Worldwide,
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©Cybertrek 2026
Uniting the world of spa & wellness
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Sign up here ▸
News   Products   Magazine   Subscribe
NEWS
Humphrey Cobbold says Pingdemic is a huge challenge for the sector as up to a quarter of staff are isolating
POSTED 27 Jul 2021 . BY Tom Walker
Cobbold said being able to keep sites open has been a "very close call" in some areas Credit: PureGym
The Pingdemic is threatening to create staff shortages across health clubs and fitness studios in England and Wales
Humphrey Cobbold, chief executive of PureGym, said the huge increase in people being alerted and told to self-isolate is causing unwanted disruption
In some areas, up to 25 per cent of PureGym staff have had to remain off work after being "pinged"
According to government figures, more than 600,000 people were pinged between 8 - 15 July
The Pingdemic of people receiving notifications on their phones, telling them to self-isolate because of contact with COVID-19 cases, is threatening to create staff shortages across health clubs and
fitness studios in England and Wales.

The fitness sector universally welcomed the lifting of all remaining COVID-19 restrictions on 19 July, which saw the removal of limits on group exercise classes and the end for mandatory social distancing measures.

However, "Freedom Day" – and the weeks leading up to it – have resulted in hundreds of thousands of people (among them gym staff) being "pinged" by the NHS' test and trace app.

This has left many fitness operators short of staff to keep their sites open, as those receiving the notification need to stay away from work for 10 days.

Speaking on BBC Radio 4's Today programme, Humphrey Cobbold, chief executive of PureGym, said the huge increase in people being alerted is causing unwanted disruption to businesses that are trying to recover after 16 months of lockdown.

"We've been talking for a while internally about living in the 'United Pingdom' and it has become a huge challenge for individuals and businesses," Cobbold said.

"Up to 25 per cent, in some areas, of our staff have been asked to self-isolate.

"We've been able, through flexibility and sharing of labour, to keep sites open so far but it has been a very close call in certain circumstances.

"I would echo that I think there is a different way of reacting to the pings for vaccinated people and using lateral flow tests that would help industries of all sorts a great deal and keep the economy functioning."

According to government figures, more than 520,000 people were pinged in the week to 7 July and told to self-isolate.

The following week (8 - 15 July), the figure had increased to more than 600,000 people.
RELATED STORIES
EuropeActive to publish new study on COVID-19 cases and health club visits


Further research into the levels of positive COVID-19 cases among those to have visited fitness clubs and leisure facilities is currently being developed by EuropeActive.
Deloitte study: more than half of US homes now have a smartwatch or fitness tracker


Fifty-eight percent of US households have a smartwatch or fitness tracker, and 39 per cent of consumers own one personally.
Operators should focus on 'ability rather than age' to get older people active


Health clubs, gyms and leisure centres should focus on ability, rather than age, when designing, marketing and delivering activities to those aged 55 and over. The insight comes from the Life In Our Years, a new report, carried out by the ukactive Research Institute in partnership with Egym, which is based on a consultation on the fitness and leisure sector for the over-55s.
MORE NEWS
Belgin Aksoy prepares to mark 15 years of Global Wellness Day on Saturday 13 June
Global Wellness Day (GWD) will mark its 15th anniversary on Saturday 13 June 2026, with the theme: #JoyMagenta – a celebration of the healing qualities of simple gestures and activities that spark joy.
HUM2N opens longevity clinic at Six Senses London
Global luxury hospitality brand, Six Senses, has partnered with longevity healthcare provider, HUM2N, to launch a clinic at Six Senses London, at The Whiteley.
Mayrlife opens first hotel day clinic in partnership with Rosewood Vienna
As part of its first hotel partnership, Mayrlife – the medical health resort company known for its site in Altaussee, Austria – has launched a day clinic at the Rosewood Vienna.
KX Chelsea invests £15 million to upgrade its wellness offering
Premium London health club, KX Chelsea, will imminently unveil its most significant redevelopment since its launch in 2002 to create an integrated wellness model combining training, recovery and relaxation.
Rosewood Le Guanahani St Barth offers ocean-themed yoga for Global Wellness Day
Rosewood Le Guanahani St Barth, on the northeast coast of Saint Barthélemy in the French West Indies, is offering a programme of ocean-inspired yoga classes between 8-14 June to celebrate Global Wellness Day (GWD).
Butterfly sanctuary to host hot yoga during retreat at Jersey Zoo for Hotel de France
Hotel de France, located on the British Isle of Jersey, has created a wellness retreat package that includes a hot yoga session that will take place in Jersey Zoo’s butterfly sanctuary.
+ More news   
 
FEATURED SUPPLIERS

Longevity in spas: a strategic choice, not a default setting
Longevity has become one of the most debated concepts in contemporary wellness. [more...]

Glow beyond protection: meet Comfort Zone Hydramemory Hybrid Glow SPF 30
Sun protection is no longer just about shielding the skin – it's about enhancing it. [more...]
+ More featured suppliers  
COMPANY PROFILES
ESPA

Founded in 1992 by Susan Harmsworth, ESPA combines the conceptualisation, development and management [more...]
+ More profiles  
CATALOGUE GALLERY
+ More catalogues  

DIRECTORY
+ More directory  
DIARY

 

21-23 Jun 2026

Spa Life International (UK)

Midlands (Venue TBA), Liphook, United Kingdom
22-22 Jun 2026

World Bathing Day

Worldwide,
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2026

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