Latest
issue
GET SPA BUSINESS
magazine
Yes! Send me the FREE digital editions of Spa Business and Spa Business insider magazines and the FREE weekly Spa Business and Spa Business insider ezines and breaking news alerts!
Not right now, thanksclose this window I've already subscribed.
Uniting the world of spa & wellness
Get Spa Business and Spa Business insider digital magazines FREE
Sign up here ▸
News   Features   Products   Company profilesProfiles   Press releasesProfiles   Magazine   Handbook   Advertise    Subscribe  
NEWS
Gymbox CEO, Marc Diaper, calls on government to give financial support to city centre gyms due to home-working guidelines
POSTED 16 Dec 2021 . BY Tom Walker
Diaper said that footfall had fallen by 10 per cent since the work from home edict Credit: Reuters
The government's working from home guidelines are threatening the financial future of city centre health clubs
It is feared that "Plan B" will have an adverse impact on what is traditionally the fitness sector’s busiest and most lucrative time of the year
Clubs located in town and city centres will be particularly badly affected, as they rely on commuters for business
Speaking to HCM, Gymbox CEO Marc Diaper said footfall was already "down by 10 per cent"
The UK government's working from home guidelines are threatening the financial future of city centre health clubs and gyms, according to some operators.

Under the government's Plan B, people should now work from home "if they can" – with guidance being reviewed on 5 January, although this is not mandatory.

The timing means new year trading, which gives a boost to the sector, may be impacted.

Speaking to HCM, Marc Diaper, CEO of Gymbox – which runs 11 London studios – said the sector has already seen a drop in footfall and is in need of "urgent financial help" to counter the damage caused by the work from home advisory.

"The latest government guidance will see footfall reduced within the City," Diaper said.

"This has already had an impact on usage, with some businesses and offices that had returned sending their workers back to full-time home working.

"Since reopening in mid-April, we’ve experienced month-on-month improvements in the number of people using our gyms – we had hit 70 per cent of pre-pandemic usage across the group.

"However, since the government's announcement last week, footfall has dropped by 10 per cent – and we’re expecting it to drop even more, as businesses digest the information.

"It's not just London, of course – many businesses that rely on footfall in other cities around the country will suffer.

"While I appreciate the pandemic is difficult for the government to navigate and it wants to slow the spread of the virus, the recommendation to work from home has to come with additional financial packages of support, or I can see even more gym closures with the loss of jobs across the sector."

Diaper added that operators with strong ties to corporate clients and members will also be severely affected.

"While residential clubs in London were returning to pre-COVID-19 numbers much quicker, the city clubs were already being hugely impacted by corporate clients who have either never returned to the office, or those that have only returned a couple of days a week," Diaper said.

"Over the past 19 months, while some had gradually returned, many of our corporate clients have continually delayed the return to the office, as they feared further restrictions or lockdowns may occur."

Diaper also detailed the type of financial help he would like to see the sector receive.

"While I appreciate moving forward businesses will need to look at their property location strategies and adapt to office workers' potential new patterns of working, this doesn’t solve the issue for thousands of businesses right now. The government has created a problem with its new guidance and there needs to be a financial support package put in place.

"This could include a review of VAT – much like the hospitality sector received – an extension of business rates relief and additional grants.

"Though we have agreed on rent concessions with landlords, many businesses haven’t and this needs to be resolved with the moratorium coming to an end in the New Year.

"We’re approaching a crucial time for our sector. We were closed for the whole of Q1 this year and these restrictions will mean a very challenging start to 2022.

"We’ve all worked hard and spent millions on safety and cleanliness protocols and we’ve proved we’re safe with less than 1 case per 100,000 users.

"We’re essential for many members – for both their physical and mental health – and those that are city-based have just had their businesses majorly affected.

"The government has effectively taken business away with no solution for support and this needs addressing urgently."
RELATED STORIES
  COVID in Europe – health club operating restriction update


Increases in COVID-19 cases across Europe are forcing governments to introduce restrictions, which is having an impact on some parts of the Continent's health and fitness market.
  FEATURE: Everyone’s talking about: Studio bounceback


Following our update on bounceback in the big-box market last month, we talk to studios about how they’re trading
  Gyms in England to reopen when lockdown ends – and remain open, even in Tier 3 areas. Group ex singled out for restrictions


Gyms, health clubs and leisure centres will be able to open their doors when the current lockdown measures in England come to an end on 2 December.
MORE NEWS
Gran Hotel Taoro opens Sandára Wellness Centre
Gran Hotel Taoro in northern Tenerife, Spain, has completed the final phase of its three-year renovation with the debut of its Sandára Wellness Centre.
Franchise expert Carrie Walsh joins Hand and Stone Massage and Facial Spa as CEO
Hand and Stone Massage and Facial Spa, the spa business with more than 650 locations across the US and Canada, has appointed franchise expert Carrie Walsh as CEO as the company plans to expand.
HCM Invest opens applications for pitching slots
The inaugural HCM Invest event has opened applications for pitching slots ahead of its launch in London on 21 October 2026.
Synergy – The Retreat Show invites consumer and industry perspectives on retreats for research
Synergy – The Retreat Show, the global trade show for retreats, has launched a global research initiative that will provide insights into the retreat sector from both consumer and industry perspectives.
+ More news   

FEATURED SUPPLIERS

Zerobody Cryo: Starpool's contrast therapy solution
Contrast therapy, based on the alternation of hot and cold rituals, has become one of the most valued practices in the fields of wellness and recovery. [more...]

HPO Tech brings design-led hyperbaric systems to the spa floor
Hyperbaric oxygen therapy has moved well beyond the clinic and spa operators represent the fastest-growing market for the technology. [more...]
+ More featured suppliers  
COMPANY PROFILES
Yon-Ka

As pioneers in aromatherapy since 1954 and founders of the Yon-Ka brand, the Multaler Laboratories, [more...]
HPO.Tech Hyperbaric Systems

Founded in 2020 in Istanbul, HPO.Tech combines 15+ years of expertise in hyperbaric technology, divi [more...]
+ More profiles  
CATALOGUE GALLERY
 

+ More catalogues  

DIRECTORY
+ More directory  
DIARY

 

23-26 Aug 2026

Elevate Spa Riviera Maya Edition

The Riviera Maya Edition Kanai, Playa del Carmen, Mexico
10-12 Sep 2026

ASEAN Patio Pool Spa Expo 2026

MITEC Kuala Lumpur,Malaysia, Malaysia
+ More diary  
 
ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
 
SPA BUSINESS
SPA OPPORTUNITIES
SPA BUSINESS HANDBOOK
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS
ADVERTISE . CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2026
Uniting the world of spa & wellness
Get Spa Business and Spa Business insider digital magazines FREE
Sign up here ▸
News   Products   Magazine   Subscribe
NEWS
Gymbox CEO, Marc Diaper, calls on government to give financial support to city centre gyms due to home-working guidelines
POSTED 16 Dec 2021 . BY Tom Walker
Diaper said that footfall had fallen by 10 per cent since the work from home edict Credit: Reuters
The government's working from home guidelines are threatening the financial future of city centre health clubs
It is feared that "Plan B" will have an adverse impact on what is traditionally the fitness sector’s busiest and most lucrative time of the year
Clubs located in town and city centres will be particularly badly affected, as they rely on commuters for business
Speaking to HCM, Gymbox CEO Marc Diaper said footfall was already "down by 10 per cent"
The UK government's working from home guidelines are threatening the financial future of city centre health clubs and gyms, according to some operators.

Under the government's Plan B, people should now work from home "if they can" – with guidance being reviewed on 5 January, although this is not mandatory.

The timing means new year trading, which gives a boost to the sector, may be impacted.

Speaking to HCM, Marc Diaper, CEO of Gymbox – which runs 11 London studios – said the sector has already seen a drop in footfall and is in need of "urgent financial help" to counter the damage caused by the work from home advisory.

"The latest government guidance will see footfall reduced within the City," Diaper said.

"This has already had an impact on usage, with some businesses and offices that had returned sending their workers back to full-time home working.

"Since reopening in mid-April, we’ve experienced month-on-month improvements in the number of people using our gyms – we had hit 70 per cent of pre-pandemic usage across the group.

"However, since the government's announcement last week, footfall has dropped by 10 per cent – and we’re expecting it to drop even more, as businesses digest the information.

"It's not just London, of course – many businesses that rely on footfall in other cities around the country will suffer.

"While I appreciate the pandemic is difficult for the government to navigate and it wants to slow the spread of the virus, the recommendation to work from home has to come with additional financial packages of support, or I can see even more gym closures with the loss of jobs across the sector."

Diaper added that operators with strong ties to corporate clients and members will also be severely affected.

"While residential clubs in London were returning to pre-COVID-19 numbers much quicker, the city clubs were already being hugely impacted by corporate clients who have either never returned to the office, or those that have only returned a couple of days a week," Diaper said.

"Over the past 19 months, while some had gradually returned, many of our corporate clients have continually delayed the return to the office, as they feared further restrictions or lockdowns may occur."

Diaper also detailed the type of financial help he would like to see the sector receive.

"While I appreciate moving forward businesses will need to look at their property location strategies and adapt to office workers' potential new patterns of working, this doesn’t solve the issue for thousands of businesses right now. The government has created a problem with its new guidance and there needs to be a financial support package put in place.

"This could include a review of VAT – much like the hospitality sector received – an extension of business rates relief and additional grants.

"Though we have agreed on rent concessions with landlords, many businesses haven’t and this needs to be resolved with the moratorium coming to an end in the New Year.

"We’re approaching a crucial time for our sector. We were closed for the whole of Q1 this year and these restrictions will mean a very challenging start to 2022.

"We’ve all worked hard and spent millions on safety and cleanliness protocols and we’ve proved we’re safe with less than 1 case per 100,000 users.

"We’re essential for many members – for both their physical and mental health – and those that are city-based have just had their businesses majorly affected.

"The government has effectively taken business away with no solution for support and this needs addressing urgently."
RELATED STORIES
COVID in Europe – health club operating restriction update


Increases in COVID-19 cases across Europe are forcing governments to introduce restrictions, which is having an impact on some parts of the Continent's health and fitness market.
FEATURE: Everyone’s talking about: Studio bounceback


Following our update on bounceback in the big-box market last month, we talk to studios about how they’re trading
Gyms in England to reopen when lockdown ends – and remain open, even in Tier 3 areas. Group ex singled out for restrictions


Gyms, health clubs and leisure centres will be able to open their doors when the current lockdown measures in England come to an end on 2 December.
MORE NEWS
Gran Hotel Taoro opens Sandára Wellness Centre
Gran Hotel Taoro in northern Tenerife, Spain, has completed the final phase of its three-year renovation with the debut of its Sandára Wellness Centre.
Franchise expert Carrie Walsh joins Hand and Stone Massage and Facial Spa as CEO
Hand and Stone Massage and Facial Spa, the spa business with more than 650 locations across the US and Canada, has appointed franchise expert Carrie Walsh as CEO as the company plans to expand.
HCM Invest opens applications for pitching slots
The inaugural HCM Invest event has opened applications for pitching slots ahead of its launch in London on 21 October 2026.
Synergy – The Retreat Show invites consumer and industry perspectives on retreats for research
Synergy – The Retreat Show, the global trade show for retreats, has launched a global research initiative that will provide insights into the retreat sector from both consumer and industry perspectives.
Turkey is crowned the best massage nation at world championship
Turkey came first at this year’s World Championship in Massage between 3-5 July in Copenhagen, Denmark.
The Wellness Tourism Association publishes industry framework for ethical and responsible retreats
The Wellness Tourism Association (WTA) has published a non-regulatory global industry framework designed to ensure the retreat market offers responsible experiences.
+ More news   
 
FEATURED SUPPLIERS

Zerobody Cryo: Starpool's contrast therapy solution
Contrast therapy, based on the alternation of hot and cold rituals, has become one of the most valued practices in the fields of wellness and recovery. [more...]

HPO Tech brings design-led hyperbaric systems to the spa floor
Hyperbaric oxygen therapy has moved well beyond the clinic and spa operators represent the fastest-growing market for the technology. [more...]
+ More featured suppliers  
COMPANY PROFILES
Yon-Ka

As pioneers in aromatherapy since 1954 and founders of the Yon-Ka brand, the Multaler Laboratories, [more...]
+ More profiles  
CATALOGUE GALLERY
+ More catalogues  

DIRECTORY
+ More directory  
DIARY

 

23-26 Aug 2026

Elevate Spa Riviera Maya Edition

The Riviera Maya Edition Kanai, Playa del Carmen, Mexico
10-12 Sep 2026

ASEAN Patio Pool Spa Expo 2026

MITEC Kuala Lumpur,Malaysia, Malaysia
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2026

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS