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NEWS
More than half of spa-goers use search engines to find treatments
POSTED 25 Aug 2011 . BY Tom Walker
Search engines such as Google and Yahoo are still the most popular way for consumers to look for spa treatments, but they are facing stiff competition from the likes of Spafinder and especially deal-of-the-day website Groupon.

According to the 2011 Global Spa Report, published by research company Coyle Hospitality Group (Coyle), 56 per cent of people who booked spa treatments during 2011 searched for treatments using internet search engines - a 11 per cent increase from 2010.

The number of people using Spafinder remained the same, with 45 per cent of spa consumers using the service during 2011 - compared with 44 per cent in 2010.

However, Coyle's study suggests that Spafinder was overtaken in popularity by Groupon, with 52 per cent of spa consumers now using the service for booking cheap deals - a 30 per cent increase on 2010 levels.

Coyle surveyed more than 1,000 consumers from 34 countries for the study.

Stephanie Perrone Goldstein, director of spa consumer research for Coyle, said: "This year's results highlight a continued shift in spa consumer behaviour and the movement towards technology.

"Search engines moved to the most widely used resource for spa information, indicating that spas now need to focus on search engine optimisation more than ever.

"Also surprising was the tremendous growth seen by daily deal websites. In 2010 only 22 per cent of spa-goers used Groupon to resource spa information - this figure more than doubled in 2011."

When asked their main reason for using websites, 71 per cent of respondents said they used the sites to find deals.

Perrone emphasises, however, that spas don't necessarily have to discount heavily to be 'seen' by the deal-seeking consumer. A presence on popular search websites and added value can also ensure results without having to offer deals that negatively affect bottom lines.

To read a more detailed analysis on the Coyle report's findings, click here for the latest issue of Spa Business.

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Uniting the world of spa & wellness
Get Spa Business and Spa Business insider digital magazines FREE
Sign up here ▸
News   Products   Magazine   Subscribe
NEWS
More than half of spa-goers use search engines to find treatments
POSTED 25 Aug 2011 . BY Tom Walker
Search engines such as Google and Yahoo are still the most popular way for consumers to look for spa treatments, but they are facing stiff competition from the likes of Spafinder and especially deal-of-the-day website Groupon.

According to the 2011 Global Spa Report, published by research company Coyle Hospitality Group (Coyle), 56 per cent of people who booked spa treatments during 2011 searched for treatments using internet search engines - a 11 per cent increase from 2010.

The number of people using Spafinder remained the same, with 45 per cent of spa consumers using the service during 2011 - compared with 44 per cent in 2010.

However, Coyle's study suggests that Spafinder was overtaken in popularity by Groupon, with 52 per cent of spa consumers now using the service for booking cheap deals - a 30 per cent increase on 2010 levels.

Coyle surveyed more than 1,000 consumers from 34 countries for the study.

Stephanie Perrone Goldstein, director of spa consumer research for Coyle, said: "This year's results highlight a continued shift in spa consumer behaviour and the movement towards technology.

"Search engines moved to the most widely used resource for spa information, indicating that spas now need to focus on search engine optimisation more than ever.

"Also surprising was the tremendous growth seen by daily deal websites. In 2010 only 22 per cent of spa-goers used Groupon to resource spa information - this figure more than doubled in 2011."

When asked their main reason for using websites, 71 per cent of respondents said they used the sites to find deals.

Perrone emphasises, however, that spas don't necessarily have to discount heavily to be 'seen' by the deal-seeking consumer. A presence on popular search websites and added value can also ensure results without having to offer deals that negatively affect bottom lines.

To read a more detailed analysis on the Coyle report's findings, click here for the latest issue of Spa Business.

MORE NEWS
BBSpa Group to launch holistic bathhouse Atera in Glasgow
International spa, wellness and longevity consultancy, BBSpa, will launch a new bathhouse called Atera in Glasgow, Scotland, in September.
Ananda in the Himalayas publishes Ayurvedic cookbook
Ananda in the Himalayas, India, has published its first cookbook, built on the wellness retreat’s 25 years of Ayurvedic cuisine expertise.
Minor Hotels appoints Aditya Saluja as commercial director for MSpa International
Aditya Saluja, an industry leader in luxury wellness hospitality, has been appointed as commercial director of spa and wellness for the spa management division of Minor Hotels, MSpa International.
Preidlhof Luxury DolceVita Resort to unveil new spa in February 2027
Preidlhof Luxury DolceVita Resort, a destination resort and spa in Naturno, South Tyrol in Italy, will reveal a new spa in February 2027, which has been designed by wellness expert and consultant Patrizia Bortolin.
ISPA launches on-demand customer experience course by Dan Gingiss
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Glow beyond protection: meet Comfort Zone Hydramemory Hybrid Glow SPF 30
Sun protection is no longer just about shielding the skin – it's about enhancing it. [more...]

HPO Tech brings design-led hyperbaric systems to the spa floor
Hyperbaric oxygen therapy has moved well beyond the clinic and spa operators represent the fastest-growing market for the technology. [more...]
+ More featured suppliers  
COMPANY PROFILES
Spa Supply Solutions

Founded in 2014 by spa management expert Julie Bevilacqua, Spa Supply Solutions is a leader in spa p [more...]
+ More profiles  
CATALOGUE GALLERY
+ More catalogues  

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+ More directory  
DIARY

 

23-26 Aug 2026

Elevate Spa Riviera Maya Edition

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ADVERTISE . CONTACT US

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Tel: +44 (0)1462 431385

©Cybertrek 2026

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
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LEISURE MEDIA PRODUCT SEARCH
PRINT SUBSCRIPTIONS
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