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NEWS
More than half of spa-goers use search engines to find treatments
POSTED 25 Aug 2011 . BY Tom Walker
Search engines such as Google and Yahoo are still the most popular way for consumers to look for spa treatments, but they are facing stiff competition from the likes of Spafinder and especially deal-of-the-day website Groupon.

According to the 2011 Global Spa Report, published by research company Coyle Hospitality Group (Coyle), 56 per cent of people who booked spa treatments during 2011 searched for treatments using internet search engines - a 11 per cent increase from 2010.

The number of people using Spafinder remained the same, with 45 per cent of spa consumers using the service during 2011 - compared with 44 per cent in 2010.

However, Coyle's study suggests that Spafinder was overtaken in popularity by Groupon, with 52 per cent of spa consumers now using the service for booking cheap deals - a 30 per cent increase on 2010 levels.

Coyle surveyed more than 1,000 consumers from 34 countries for the study.

Stephanie Perrone Goldstein, director of spa consumer research for Coyle, said: "This year's results highlight a continued shift in spa consumer behaviour and the movement towards technology.

"Search engines moved to the most widely used resource for spa information, indicating that spas now need to focus on search engine optimisation more than ever.

"Also surprising was the tremendous growth seen by daily deal websites. In 2010 only 22 per cent of spa-goers used Groupon to resource spa information - this figure more than doubled in 2011."

When asked their main reason for using websites, 71 per cent of respondents said they used the sites to find deals.

Perrone emphasises, however, that spas don't necessarily have to discount heavily to be 'seen' by the deal-seeking consumer. A presence on popular search websites and added value can also ensure results without having to offer deals that negatively affect bottom lines.

To read a more detailed analysis on the Coyle report's findings, click here for the latest issue of Spa Business.

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Uniting the world of spa & wellness
Get Spa Business and Spa Business insider digital magazines FREE
Sign up here ▸
News   Products   Magazine   Subscribe
NEWS
More than half of spa-goers use search engines to find treatments
POSTED 25 Aug 2011 . BY Tom Walker
Search engines such as Google and Yahoo are still the most popular way for consumers to look for spa treatments, but they are facing stiff competition from the likes of Spafinder and especially deal-of-the-day website Groupon.

According to the 2011 Global Spa Report, published by research company Coyle Hospitality Group (Coyle), 56 per cent of people who booked spa treatments during 2011 searched for treatments using internet search engines - a 11 per cent increase from 2010.

The number of people using Spafinder remained the same, with 45 per cent of spa consumers using the service during 2011 - compared with 44 per cent in 2010.

However, Coyle's study suggests that Spafinder was overtaken in popularity by Groupon, with 52 per cent of spa consumers now using the service for booking cheap deals - a 30 per cent increase on 2010 levels.

Coyle surveyed more than 1,000 consumers from 34 countries for the study.

Stephanie Perrone Goldstein, director of spa consumer research for Coyle, said: "This year's results highlight a continued shift in spa consumer behaviour and the movement towards technology.

"Search engines moved to the most widely used resource for spa information, indicating that spas now need to focus on search engine optimisation more than ever.

"Also surprising was the tremendous growth seen by daily deal websites. In 2010 only 22 per cent of spa-goers used Groupon to resource spa information - this figure more than doubled in 2011."

When asked their main reason for using websites, 71 per cent of respondents said they used the sites to find deals.

Perrone emphasises, however, that spas don't necessarily have to discount heavily to be 'seen' by the deal-seeking consumer. A presence on popular search websites and added value can also ensure results without having to offer deals that negatively affect bottom lines.

To read a more detailed analysis on the Coyle report's findings, click here for the latest issue of Spa Business.

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Belgin Aksoy prepares to mark 15 years of Global Wellness Day on Saturday 13 June
Global Wellness Day (GWD) will mark its 15th anniversary on Saturday 13 June 2026, with the theme: #JoyMagenta – a celebration of the healing qualities of simple gestures and activities that spark joy.
HUM2N opens longevity clinic at Six Senses London
Global luxury hospitality brand, Six Senses, has partnered with longevity healthcare provider, HUM2N, to launch a clinic at Six Senses London, at The Whiteley.
Mayrlife opens first hotel day clinic in partnership with Rosewood Vienna
As part of its first hotel partnership, Mayrlife – the medical health resort company known for its site in Altaussee, Austria – has launched a day clinic at the Rosewood Vienna.
KX Chelsea invests £15 million to upgrade its wellness offering
Premium London health club, KX Chelsea, will imminently unveil its most significant redevelopment since its launch in 2002 to create an integrated wellness model combining training, recovery and relaxation.
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Endospheres' new protocols are designed to meet real client needs
Spa professionals see it every day: clients are arriving with more complex expectations. [more...]

Le Atelier by C.O.D.E. - bespoke means moving beyond the catalogue to delivering contextual design responses
Le Atelier by C.O.D.E. doesn't offer a standard bespoke service, it provides a highly customised approach to designing massage beds and loungers in high-end wellness environments. [more...]
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21-23 Jun 2026

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Worldwide,
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2026

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS