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PRODUCT NEWS
Book4Time invests in data team and makes new appointments to increase market leadership position
18 Sep 2020 . BY Megan Whitby
In August, the company announced one of its largest multi-channel platform upgrades to the product
Photo: Book4Time
In a time when many of our competitors are downsizing, putting a halt or slowing new feature development and reducing support levels, we've continued to innovate
– Roger Sholanki
Book4Time, the leading wellness and recreation management solution for the hospitality industry, is continuing to innovate in 2020 despite strong headwinds in the industry.

Last month, the company announced one of its largest multi-channel platform upgrades to the product, including the launch of features such as:

  • A multi-location, multi-currency KPI reporting and self-service business intelligence solution that helps customers get real-time global insights into their businesses

  • An end-to-end contactless guest experience that allows users to book appointments online or on their mobile device, complete digital health questionnaires and waiver forms pre-treatment and check out on their mobile device without having to visit the front desk

  • A major User Interface (UI) upgrade to further enhance the ease of use of the product for both businesses and their customers


With continued product innovation and investments in sales, marketing and customer success, Book4Time has seen consistent growth with new business in ASIAPAC, EMEA and North America.
Hotels and resorts look to move technology above property into the cloud and offer their guests contactless solutions and gain real-time insights to their business.

In the last five months (April - August), Book4Time has continued to experience further growth in its strategic accounts including Marriott, Hilton, Hyatt, Four Seasons, Accor and Montage, and has been able to add 35 new accounts, including some high profile net new competitive replacement MSAs.

"In a time when many of our competitors are downsizing, putting a halt or slowing new feature development and reducing support levels, we've continued to innovate,” said Roger Sholanki, founder and CEO of Book4Time.

“We’ve launched new features and invested in customer success, training and support to help our clients prepare for reopening in this environment."

Notably, the business recently:
  • Hired Cynthia Connelly, formerly an executive director of Integration and New Openings at Accor as its VP of Customer Success to bolster its industry-leading NPS scores and retention rates

  • Appointed Tom Kavouras, formerly co-founder of PharmaBI, as its chief data officer to build out enterprise reporting and analytics capabilities

  • Formed a strategic partnerships arm to deepen and develop its hospitality technology integration ecosystem that includes partnerships with PMS incumbents like Oracle and Infor as well as emerging vendors like Mews.


"These functions are integral to our success as we move into the last quarter of Q4. Our customers have the highest standards and expectations and we're continuing to invest to increase our market leadership position," concluded Sholanki.
If you would like to get each issue of Spa Business and Spa Business insider magazines sent direct to you for FREE, plus the weekly Spa Business and Spa Business insider ezines, sign up now!
PRODUCT NEWS
Chenot’s Dr George Gaitanos confirmed as keynote for Medical Wellness Congress 2021
Chenot Group scientific director and COO, Dr George Gaitanos, will keynote at The Medical Wellness Congress (MWC) hosted on 28-29 January 2021, at St. Martins Spa and Lodge, Austria.
New Divine Eyes heated eye masks help ease tired eyes, headaches and stress
The natural ingredients in the new Divine Eyes masks gently heat up as they come into contact with the air and remain warm for up to 25 minutes. The effect, combined with the lavender scent the masks are infused with, speeds up the feeling of relaxation and make them a great takeaway spa retail item.
Halotherapy Solutions partners with Italian designer to launch the HaloCave
Halotherapy Solutions has announced a new luxury halotherapy enclosure, named HaloCave.
Camylle unveils Aquasalys, the ‘best eco-friendly disinfection solution’
French wellness provider, Camylle, has introduced a new disinfection device called Aquasalys, which generates 100 per cent biodegradable disinfectant made from electrolysed water and salt.
bbspa unveils new Italian HQ as a space to foster creativity and collaboration
Global spa consultancy, bbspa&partners, has unveiled its new HQ in Forlì, Italy, named bbspa_Ateliers.
Aromatherapy Associates unveils new Rose Reimagined collection and signature two-hour treatment developed alongside Gharieni
Aromatherapy Associates has launched a new rose-inspired blend, with a line of five new essentials and a luxurious spa body treatment.
Ritz Carlton co-founder joins Frontline Summit 2020 as keynote speaker
Frontline work has never been more important and frontline workers are the largest class of workers on the planet, as well as the most impactful group on the experience customers get.
VOYA unveils new seasonal offering inspired by human connection
Due to the pandemic, many human connections and experiences have been lost and organic marine product house, VOYA, has sought to find ways to bring those vital connections back with its new seasonal offering.
BC SoftWear launches biodegradable slippers made from natural coconut fibres
Luxury spa textile supplier, BC SoftWear, has recently unveiled its first 100 per cent biodegradable and recyclable spa slipper.
Blu Spas to launch new wellness concepts
Blu Spas is a full-service firm offering consulting, advisory and operating solutions.
Premier Software Solutions offers scalable software for single or multi-site businesses
Premier Software Solutions' flagship business management system, Core by Premier Software, is the leading single and multi-site solution designed specifically for the spa, wellness and leisure industries.
ResortSuite’s app lets guests control their own wellness itinerary
“The future has always been tech-based, but COVID-19 will drive this trend from a nice-to- have to a must-have,” claims Frank Pitsikalis, founder and CEO of hospitality management software system ResortSuite.
+ More products  
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Supplier details
Book4Time Inc

Markham Ontario Canada
Founded in 2004 by Roger Sholanki, Book4Time is a global provider of a cloud-based management solution for spa and wellness businesses in more than 70 countries. Book4Time is the preferred wellness technology solution for the world’s largest and most prestigious spa, beauty and wellness brands.
Website
More details
COMPANY PROFILES
Phytomer

Phytomer remains an independent family business led by the founder’s son, Antoine Gédouin. We coun [more...]
+ More profiles  
CATALOGUE GALLERY
 

+ More catalogues  

VIDEO GALLERY

ResortSuite mobile: give your guests unlimited access to your resort
ResortSuite mobile. Deploy your own fully branded app. Give your guests unlimited access to your resort with real time booking capabilities, dining reservations, itineraries, member profiles and more... Find out more...
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DIRECTORY
+ More directory  
DIARY

 

03-06 Nov 2020

Spa and Wellness International Congress

DoubleTree by Hilton Hotel, Minsk, Belarus
03-06 Nov 2020

Piscina & Wellness Forum

Online,
+ More diary  
 
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©Cybertrek 2020
News   Products   Magazine
PRODUCT NEWS
Book4Time invests in data team and makes new appointments to increase market leadership position
18 Sep 2020 . BY Megan Whitby
In August, the company announced one of its largest multi-channel platform upgrades to the product
Photo: Book4Time
In a time when many of our competitors are downsizing, putting a halt or slowing new feature development and reducing support levels, we've continued to innovate
– Roger Sholanki
Book4Time, the leading wellness and recreation management solution for the hospitality industry, is continuing to innovate in 2020 despite strong headwinds in the industry.

Last month, the company announced one of its largest multi-channel platform upgrades to the product, including the launch of features such as:

  • A multi-location, multi-currency KPI reporting and self-service business intelligence solution that helps customers get real-time global insights into their businesses

  • An end-to-end contactless guest experience that allows users to book appointments online or on their mobile device, complete digital health questionnaires and waiver forms pre-treatment and check out on their mobile device without having to visit the front desk

  • A major User Interface (UI) upgrade to further enhance the ease of use of the product for both businesses and their customers


With continued product innovation and investments in sales, marketing and customer success, Book4Time has seen consistent growth with new business in ASIAPAC, EMEA and North America.
Hotels and resorts look to move technology above property into the cloud and offer their guests contactless solutions and gain real-time insights to their business.

In the last five months (April - August), Book4Time has continued to experience further growth in its strategic accounts including Marriott, Hilton, Hyatt, Four Seasons, Accor and Montage, and has been able to add 35 new accounts, including some high profile net new competitive replacement MSAs.

"In a time when many of our competitors are downsizing, putting a halt or slowing new feature development and reducing support levels, we've continued to innovate,” said Roger Sholanki, founder and CEO of Book4Time.

“We’ve launched new features and invested in customer success, training and support to help our clients prepare for reopening in this environment."

Notably, the business recently:
  • Hired Cynthia Connelly, formerly an executive director of Integration and New Openings at Accor as its VP of Customer Success to bolster its industry-leading NPS scores and retention rates

  • Appointed Tom Kavouras, formerly co-founder of PharmaBI, as its chief data officer to build out enterprise reporting and analytics capabilities

  • Formed a strategic partnerships arm to deepen and develop its hospitality technology integration ecosystem that includes partnerships with PMS incumbents like Oracle and Infor as well as emerging vendors like Mews.


"These functions are integral to our success as we move into the last quarter of Q4. Our customers have the highest standards and expectations and we're continuing to invest to increase our market leadership position," concluded Sholanki.
If you would like to get each issue of Spa Business and Spa Business insider magazines sent direct to you for FREE, plus the weekly Spa Business and Spa Business insider ezines, sign up now!
PRODUCT NEWS
Chenot’s Dr George Gaitanos confirmed as keynote for Medical Wellness Congress 2021
Chenot Group scientific director and COO, Dr George Gaitanos, will keynote at The Medical Wellness Congress (MWC) hosted on 28-29 January 2021, at St. Martins Spa and Lodge, Austria.
New Divine Eyes heated eye masks help ease tired eyes, headaches and stress
The natural ingredients in the new Divine Eyes masks gently heat up as they come into contact with the air and remain warm for up to 25 minutes. The effect, combined with the lavender scent the masks are infused with, speeds up the feeling of relaxation and make them a great takeaway spa retail item.
Halotherapy Solutions partners with Italian designer to launch the HaloCave
Halotherapy Solutions has announced a new luxury halotherapy enclosure, named HaloCave.
Camylle unveils Aquasalys, the ‘best eco-friendly disinfection solution’
French wellness provider, Camylle, has introduced a new disinfection device called Aquasalys, which generates 100 per cent biodegradable disinfectant made from electrolysed water and salt.
bbspa unveils new Italian HQ as a space to foster creativity and collaboration
Global spa consultancy, bbspa&partners, has unveiled its new HQ in Forlì, Italy, named bbspa_Ateliers.
Aromatherapy Associates unveils new Rose Reimagined collection and signature two-hour treatment developed alongside Gharieni
Aromatherapy Associates has launched a new rose-inspired blend, with a line of five new essentials and a luxurious spa body treatment.
Ritz Carlton co-founder joins Frontline Summit 2020 as keynote speaker
Frontline work has never been more important and frontline workers are the largest class of workers on the planet, as well as the most impactful group on the experience customers get.
VOYA unveils new seasonal offering inspired by human connection
Due to the pandemic, many human connections and experiences have been lost and organic marine product house, VOYA, has sought to find ways to bring those vital connections back with its new seasonal offering.
BC SoftWear launches biodegradable slippers made from natural coconut fibres
Luxury spa textile supplier, BC SoftWear, has recently unveiled its first 100 per cent biodegradable and recyclable spa slipper.
Blu Spas to launch new wellness concepts
Blu Spas is a full-service firm offering consulting, advisory and operating solutions.
Premier Software Solutions offers scalable software for single or multi-site businesses
Premier Software Solutions' flagship business management system, Core by Premier Software, is the leading single and multi-site solution designed specifically for the spa, wellness and leisure industries.
ResortSuite’s app lets guests control their own wellness itinerary
“The future has always been tech-based, but COVID-19 will drive this trend from a nice-to- have to a must-have,” claims Frank Pitsikalis, founder and CEO of hospitality management software system ResortSuite.
+ More products   
 
Supplier details
Book4Time Inc

Markham Ontario Canada
Founded in 2004 by Roger Sholanki, Book4Time is a global provider of a cloud-based management solution for spa and wellness businesses in more than 70 countries. Book4Time is the preferred wellness technology solution for the world’s largest and most prestigious spa, beauty and wellness brands.
Website
More details
COMPANY PROFILES
Phytomer

Phytomer remains an independent family business led by the founder’s son, Antoine Gédouin. We coun [more...]
+ More profiles  
CATALOGUE GALLERY
+ More catalogues  

VIDEO GALLERY

ResortSuite mobile: give your guests unlimited access to your resort
ResortSuite mobile. Deploy your own fully branded app. Give your guests unlimited access to your resort with real time booking capabilities, dining reservations, itineraries, member profiles and more... Find out more...
+ More videos  

DIRECTORY
+ More directory  
DIARY

 

03-06 Nov 2020

Spa and Wellness International Congress

DoubleTree by Hilton Hotel, Minsk, Belarus
03-06 Nov 2020

Piscina & Wellness Forum

Online,
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media, Portmill House, Portmill Lane,
Hitchin, Hertfordshire SG5 1DJ Tel: +44 (0)1462 431385

©Cybertrek 2020

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS