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PRODUCT NEWS
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| Dr Bryan Williams to speak at ResortSuite conference in Toronto |
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| 13 Feb 2017 . BY Lauren Heath-Jones |
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| Dr Bryan K. Williams will be a featured keynote speaker during the two day event |
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ResortSuite, global supplier of hospitality software, will host a conference designed to enable users to get the most out of their software.
The conference, 'Driving business excellence through superior guest experiences', will take place between March 28 and 30 at the Omni King Edward Hotel in Toronto.
The two-day interactive event includes an advanced education programme covering topics including revenue management practices and the latest hospitality technology trends.
Guests attending the event will include Champneys Health Resorts, Hershey Entertainment and Resorts, Montage Hotels and Resorts and Omni Hotels and Resorts.
The conference will feature keynote speeches from Dr Bryan K. Williams, an author noted for his work on leadership and service excellence and his book 'How to serve a VIP.'
Dr Williams’ sessions 'The Power of Preferences' and 'Leading a Five-Star Service Team' will educate users on guest features within ResortSuite and building highly engaged services teams.
There will also be general sessions tackling online guest engagement strategies and advanced revenue management.
Frank Pitsikalis, founder and CEO at ResortSuite, said: “Today’s modern travellers expect authentic integrated experiences of wellness, leisure, dining and culture. The freedom to personalise and plan their entire stay under a single online booking session has been proven to increase revenue. Our user conference is an opportunity for our customers to learn to use ResortSuite to its fullest potential.”
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