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PRODUCT NEWS
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| Guests benefit from online booking services |
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| 01 Dec 2014 . BY Jason Holland |
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| The Aqua Sana spa at Center Parcs Woburn Forest is using ESP Leisure software |
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ESP Leisure software was introduced at the Aqua Sana spa at Center Parcs Woburn Forest to provide an online booking service for guests. Kerry Fenton-Kent, group Aqua Sana manager, says guest demand fully drives rotas, where historically at the company’s spas it was the other way around, with all bookings being made via a Contact Centre or at the village.
The result is reduced queues on arrival at the Aqua Sana booking desk while the software also gives the guest the convenience of planning their own itinerary. Day-to-day management of therapy columns has also become even more efficient, according to Fenton-Kent.
The ESP software was already in use at Center Parcs villages in other areas such as leisure booking and cycle centres, so installing it at the Aqua Sana spas meant using one leisure system across the board and receiving one suite of reports.
“The system is effective visually and easy to navigate. It is easy to search availability and provides the ability to manage retail stock and rota management of therapists,” she says. “We have a good relationship with ESP and continue to work with them developing the system.”
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ESP Leisure Ltd
Sutton Surrey UK
ESP provides powerful and effective leisure management software solutions to many of Europe's leading Organisations and Clubs. With 25 years at the forefront of the industry, we have the knowledge and experience to deliver tailor-made systems that are easy to use and represent excellent value for money.
We are the preferred partner for many Local Authority Sports Facilities, Members Clubs, Universities, Leisure Trusts, Spas, Hotels and Golf Clubs. We offer a comprehensive and scalable portfolio of software modules that work stand-alone or combined to suit all sizes of operation, backed by our friendly 24/7 support service. With unrivalled functionality and intuitive interface we are the one-stop solution for membership management, CRM, bookings, retail, food & beverage, internet services, hotel, reporting and much more.
www.e-s-p.com
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