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PRODUCT NEWS
Online Spa Booking yields impressive results at Marriott International Spas
08 Mar 2016 . BY Kate Corney
The Ritz-Carlton Orlando, Florida, is part of Marriott International / Ritz-Carlton
The Ritz-Carlton Orlando, Florida, is part of Marriott International / Ritz-Carlton
In the first thirty weeks of Marriott International’s pilot implementation of the SpaSoft Online Booking system the online booking technology yielded over $500,000 in appointments in two spas.

Beginning from those initial two installations, Marriott International has expanded the implementation of the SpaSoft Online Booking System to 55 North American Spas and six international locations. They estimate that online booking will generate $7 to 10 million dollars in the first year.

Today’s spa guests live in an online and mobile world. With a strategic mission to roll out a complete guest mobile experience, offering a responsive online booking engine for spa meets the needs of their guests as well as positions the company to grow and service their customers into the future.

Marriott customises the user interface to reflect the branding of each of its spa brands and locations. They also control which services and activities to offer online, and when those services are available for booking.

Resource management and staffing represents a concern for every spa manager, so they can control the lead time allowance to avoid staffing issues. Services booked online average a four-day lead time for Marriott.

In order to keep spa staff focused on running their spas, deployment of the online booking engine is fast and simple. The administrative controls are friendly and easy to use, helping to ensure complete system adoption by all spas.

Kenneth Ryan, senior director of Global Operations for Marriott Spas said: “If you want to be relevant now and in the future, you have to be in the mobile and online booking space.

“If you’re not, people are going to be frustrated and not buy your services. It’s not a like-to-have. It’s a must-have.”
Supplier details
Springer-Miller Systems

Spa and activity management system empowering spas and resorts to provide impeccable service for each and every client.
www.spasoft.com
More details
PRODUCT NEWS
Yon-ka tackles stress and sleep health with new Serum CBD and treatments
Heightened stress and poor sleep are believed to accelerate the ageing process twice as quickly. To help combat this, Yon-ka has released Serum CBD along with a 90-minute face and back sleep therapy ritual.
Dornbracht unveils new Aquahalo experience shower inspired by crystal chandeliers
Spa and bathroom fittings manufacturer Dornbracht has enhanced its portfolio with a new sculptural experience shower called the Aquahalo.
Elemis’ first standalone store to open in London’s Covent Garden
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Myndstream teases new breathwork series in collaboration with Grammy Award winner Peter Kater
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Full Balance reveals all-natural reflexology board
Austrian-based Full Balance has created a Big Foot massage board for communal spa areas which guests stand on to "closely mimic the experience of professional reflexology treatments".
Scottish spa industry to gather at first-ever Spa Life Scotland event
Industry event organisation Spa Life is gearing up for the first-ever Spa Life Scotland Convention, due to be hosted at the Radisson Blu Hotel in Glasgow from 28-30 April.
We Work Well organises annual pre-ISPA charity hike in Scottsdale
We Work Well founders Monica Helmstetter and Lucy Hugo have called on ISPA members to join their annual SpasPushingLimits charity hike in Phoenix, Arizona, on 22 April.
MyEquilibria combines art and outdoor exercise
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Elevate your spa business: master global standards and thrive in Saudi Arabia's tourism boom
Discover how to prepare your spa or wellness facility for the influx of international guests and meet global standards as tourism in Saudi Arabia surges.
Sothys launches pro-ageing Sun Range
French spa brand Sothys has developed the Sun Range to protect the skin against sun damage.
Bioline Jatò unveils revamped Primaluce Exfo&White line and facial
Bioline Jatò has reformulated its Primaluce Exfo&White skincare line, 30 years after it first launched.
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Founded by biochemist Sandrine Dahan in 2010 in Paris, Skinhaptics is an expert French skincare br [more...]
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British-based, BC SoftWear was launched in 2002 by founder and managing director, Barbara Cooke. [more...]
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08-08 May 2024

Hospitality Design Conference

Hotel Melià , Milano , Italy
10-12 May 2024

Asia Pool & Spa Expo

China Import & Export Fair Complex, Guangzhou, China
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PRODUCT NEWS
Online Spa Booking yields impressive results at Marriott International Spas
08 Mar 2016 . BY Kate Corney
The Ritz-Carlton Orlando, Florida, is part of Marriott International / Ritz-Carlton
In the first thirty weeks of Marriott International’s pilot implementation of the SpaSoft Online Booking system the online booking technology yielded over $500,000 in appointments in two spas.

Beginning from those initial two installations, Marriott International has expanded the implementation of the SpaSoft Online Booking System to 55 North American Spas and six international locations. They estimate that online booking will generate $7 to 10 million dollars in the first year.

Today’s spa guests live in an online and mobile world. With a strategic mission to roll out a complete guest mobile experience, offering a responsive online booking engine for spa meets the needs of their guests as well as positions the company to grow and service their customers into the future.

Marriott customises the user interface to reflect the branding of each of its spa brands and locations. They also control which services and activities to offer online, and when those services are available for booking.

Resource management and staffing represents a concern for every spa manager, so they can control the lead time allowance to avoid staffing issues. Services booked online average a four-day lead time for Marriott.

In order to keep spa staff focused on running their spas, deployment of the online booking engine is fast and simple. The administrative controls are friendly and easy to use, helping to ensure complete system adoption by all spas.

Kenneth Ryan, senior director of Global Operations for Marriott Spas said: “If you want to be relevant now and in the future, you have to be in the mobile and online booking space.

“If you’re not, people are going to be frustrated and not buy your services. It’s not a like-to-have. It’s a must-have.”
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PRODUCT NEWS
Yon-ka tackles stress and sleep health with new Serum CBD and treatments
Heightened stress and poor sleep are believed to accelerate the ageing process twice as quickly. To help combat this, Yon-ka has released Serum CBD along with a 90-minute face and back sleep therapy ritual.
Dornbracht unveils new Aquahalo experience shower inspired by crystal chandeliers
Spa and bathroom fittings manufacturer Dornbracht has enhanced its portfolio with a new sculptural experience shower called the Aquahalo.
Elemis’ first standalone store to open in London’s Covent Garden
British spa and skincare giant Elemis is making a grand entrance into London's retail scene, handpicking Covent Garden's Seven Dials for its inaugural standalone store.
Myndstream teases new breathwork series in collaboration with Grammy Award winner Peter Kater
Freddie Moross, founder of wellness music provider Myndstream, has announced plans to launch Spiritus – a brand new breathwork series by Grammy Award-winning musician and composer Peter Kater – onto the company’s music streaming service, The Stream.
Full Balance reveals all-natural reflexology board
Austrian-based Full Balance has created a Big Foot massage board for communal spa areas which guests stand on to "closely mimic the experience of professional reflexology treatments".
Scottish spa industry to gather at first-ever Spa Life Scotland event
Industry event organisation Spa Life is gearing up for the first-ever Spa Life Scotland Convention, due to be hosted at the Radisson Blu Hotel in Glasgow from 28-30 April.
We Work Well organises annual pre-ISPA charity hike in Scottsdale
We Work Well founders Monica Helmstetter and Lucy Hugo have called on ISPA members to join their annual SpasPushingLimits charity hike in Phoenix, Arizona, on 22 April.
MyEquilibria combines art and outdoor exercise
"We summarise what we do in two words – functional art," says Gian Luca Innocenzi, CEO and founder of MyEquilibria, which specialises in high-end outdoor exercise equipment.
Sothys launches pro-ageing Sun Range
French spa brand Sothys has developed the Sun Range to protect the skin against sun damage.
Bioline Jatò unveils revamped Primaluce Exfo&White line and facial
Bioline Jatò has reformulated its Primaluce Exfo&White skincare line, 30 years after it first launched.
Gaia Skincare expands presence in UK and Europe with four new spa accounts
Spa and wellness brand, Gaia Skincare, has announced it’s collaborating with another four spa partners in the UK and Europe.
Immunocologie strikes up partnership with Satteva Wellness Group
NYC-based lifestyle, spa and skin science brand Immunocologie Skincare has embarked on a strategic collaboration with Satteva Wellness Group, marking its foray into the Latin American market.
+ More products   
 
COMPANY PROFILES
SKINHAPTICS

Founded by biochemist Sandrine Dahan in 2010 in Paris, Skinhaptics is an expert French skincare br [more...]
+ More profiles  
CATALOGUE GALLERY
+ More catalogues  

DIRECTORY
+ More directory  
DIARY

 

08-08 May 2024

Hospitality Design Conference

Hotel Melià , Milano , Italy
10-12 May 2024

Asia Pool & Spa Expo

China Import & Export Fair Complex, Guangzhou, China
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2024
ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS