Concept provides bespoke, scalable spa management
software for high-end hotels, resorts
and leisure venues. The software manages
all operational aspects including reservations,
point-of-sale, inventory management (retail
and professional), customer profiles, membership
administration, online bookings, CRM,
business intelligence and PMS integration to
the industry’s leading hotel solutions.
The key to the software is its flexibility.
Whether a spa has three treatment rooms
or more than 100, the software has the features
and customisation to match individual
requirements, controlling unlimited services.
Additionally, Concept’s iPad Application
seamlessly connects to Concept Spa &
Leisure enhancing the guest experience and
workflow. Appointments, for both individual
clients or groups, are booked efficiently via a
series of grid control screens or through an
automated availability search. The flexibility
and booking control enables a wide range
of reservations, including spa treatments,
tennis court rental, and pre-scheduled
activities such as fitness classes.
• Concept Golf - an integrated tee-sheet
solution for golf courses and resorts. In use
at many of the world’s premier golf venues.
• Concept POS and Inventory Control – the
most comprehensive leisure retail solution –
designed for spa retailing and golf pro-shops.
• Membership & CRM: Standalone or
integrated Membership Billing & Management
System for the hospitality industry.
• Business Intelligence: Dynamic reporting
tool for spa, golf and leisure industries.
• Concept Web Services: providing online and
mobile spa appointments or golf tee-times
reservations via a range of customisable APIs.
• Concept Interface Centre: Integrating with
many of the world’s leading PMS companies
as well as third party products.
• Concept Services: 24/7 multi-lingual global
support, installation, training and project
management, retraining courses, Oracle
database administration, software auditing and
consultancy, development and customisation.
Multi-language, multi-currency and fiscal-compliant
in 68 countries, Concept’s scalable
systems work in partnership with many of
the world’s leading property management
systems to offer a range of interfaces for full
resort solutions or single-unit businesses.
Mobile technology enables the software to
be accessed anywhere. Concept’s 24/7,
global support and training network is key to
How many spas do you supply?
Over 3,000 installations globally.
Concept is the global certified spa software
provider to Hilton International. Other key international
accounts include Langham, Shangri-La,
Peninsula, Banyan Tree, Marriott/Starwood,
Canyon Ranch, De Vere and Corinthia.
Where in the world?
Distribution in more than 68 countries, with
clients from remote areas of Europe to Asia,
through the US, Africa and the Middle-East.
We continue our global roadshow and
partner user-conferences, plus Spatec
Europe, HITEC and Spa China Summit and
the World Travel Market.
Continued expansion into new markets
and the exciting launch of Concept’s new
customer-facing self-service POS solution!
David Spiers, Founder & Director;
Malcolm Rennie, MD;
Luis Branca, Director;
Simon Le Touze, Director of Operations;
Roman Horwarth, Director of Sales & Marketing.