Spa Business - Concept Software Systems
21 Sep 2019 Spa Business: uniting the world of wellness
 
 
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Company profile
Concept Software Systems
Address:
145 Avenida Engº Duarte Pacheco
Almancil
Algarve
Portugal
Website: www.csscorporate.com
Twitter: @conceptcss
Linkedin: linkedin.com/company/concept-software-systems
 

Malcolm Rennie,MD


Main services
Concept provides bespoke, scalable spa management software for high-end hotels, resorts and leisure venues. The software manages all operational aspects including reservations, point-of-sale, inventory management (retail and professional), customer profiles, membership administration, online bookings, CRM, business intelligence and PMS integration to the industry’s leading hotel solutions.
The key to the software is its flexibility. Whether a spa has three treatment rooms or more than 100, the software has the features and customisation to match individual requirements, controlling unlimited services. Additionally, Concept’s iPad Application seamlessly connects to Concept Spa & Leisure enhancing the guest experience and workflow. Appointments, for both individual clients or groups, are booked efficiently via a series of grid control screens or through an automated availability search. The flexibility and booking control enables a wide range of reservations, including spa treatments, tennis court rental, and pre-scheduled activities such as fitness classes.

Additional services
• Concept Golf - an integrated tee-sheet solution for golf courses and resorts. In use at many of the world’s premier golf venues.
• Concept POS and Inventory Control – the most comprehensive leisure retail solution – designed for spa retailing and golf pro-shops.
• Membership & CRM: Standalone or integrated Membership Billing & Management System for the hospitality industry.
• Business Intelligence: Dynamic reporting tool for spa, golf and leisure industries.
• Concept Web Services: providing online and mobile spa appointments or golf tee-times reservations via a range of customisable APIs.
• Concept Interface Centre: Integrating with many of the world’s leading PMS companies as well as third party products.
• Concept Services: 24/7 multi-lingual global support, installation, training and project management, retraining courses, Oracle database administration, software auditing and consultancy, development and customisation.

USPs
Multi-language, multi-currency and fiscal-compliant in 68 countries, Concept’s scalable systems work in partnership with many of the world’s leading property management systems to offer a range of interfaces for full resort solutions or single-unit businesses. Mobile technology enables the software to be accessed anywhere. Concept’s 24/7, global support and training network is key to this success.

How many spas do you supply?
Over 3,000 installations globally.

Top clients
Concept is the global certified spa software provider to Hilton International. Other key international accounts include Langham, Shangri-La, Peninsula, Banyan Tree, Marriott/Starwood, Canyon Ranch, De Vere and Corinthia.

Where in the world?
Distribution in more than 68 countries, with clients from remote areas of Europe to Asia, through the US, Africa and the Middle-East.

Trade shows
We continue our global roadshow and partner user-conferences, plus Spatec Europe, HITEC and Spa China Summit and the World Travel Market.

Future plans
Continued expansion into new markets and the exciting launch of Concept’s new customer-facing self-service POS solution!

Who’s who?
David Spiers, Founder & Director;
Malcolm Rennie, MD;
Luis Branca, Director;
Simon Le Touze, Director of Operations;
Roman Horwarth, Director of Sales & Marketing.

Latest jobs
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Latest news
New Vegas hotel to focus on wellness with 70,000sq ft facility
New Vegas hotel to focus on wellness with 70,000sq ft facility   20 Sep 2019

The Majestic Hotel, a new US$850m, 620ft tall Las Vegas hotel that will begin construction in May 2020, will feature a focus on health and wellness. .... more>>
Resense and Lobster Ink create online training for all spa roles
Resense and Lobster Ink create online training for all spa roles   19 Sep 2019

Online hospitality education specialist Lobster Ink has collaborated with spa management and consultancy firm Resense to launch what they describe as .... more>>
Event Report

APSWC Round Table

APSWC Round Table

Industry leaders contribute to APSWC’s third white paper at annual gathering. Catharine Nicol reports from Malaysia
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Promotional feature

Sothys

Sothys

The spa manager at Le Spa de Metropole in Hannoi, Le Bac Ha, explains that partnering with Sothys delights customers
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