Latest
issue
GET SPA BUSINESS
magazine
Yes! Send me the FREE digital editions of Spa Business and Spa Business insider magazines and the FREE weekly Spa Business and Spa Business insider ezines and breaking news alerts!
Not right now, thanksclose this window I've already subscribed.
Uniting the world of spa & wellness
Get Spa Business and Spa Business insider digital magazines FREE
Sign up here ▸
News   Features   Products   Company profilesProfiles   Press releasesProfiles   Magazine   Handbook   Advertise    Subscribe  
NEWS
Merlin in court for Alton Towers Smiler crash
POSTED 26 Sep 2016 . BY Tom Anstey
Prosecutors said the fault of the accident was thanks to 'the absence of a structured and considered system' for engineers Credit: Health and Safety Executive
Merlin Entertainments has been to court today for health and safety breaches in relation to last year’s Smiler rollercoaster crash which left two people needing leg amputations and several others with serious injuries.

In a packed Stafford Crown Court, the prosecution said that the fault for the accident – down to human error – was “with the employers not individuals doing their best within a flawed system.”

Speaking in front of Vicky Balch and Leah Washington – who each lost a leg in the crash – and Joe Pugh, Daniel Thorpe and Chandaben Chauhan, who were seriously injured, Judge Michael Chambers said that the wounds suffered, both physical and psychological, had “changed the lives of the some of those injured, in the most dramatic way”.

The court was told of how those on front row of the Smiler train could see what was going to happen moments before the crash, which was likened, in terms of kinetic energy exchanged at impact, to a family car crashing at 90mph (144.8kmph).

The prosecution also said that a “gale force” headwind of 46mph (74kmph) likely was the reason the train came to a stop halfway round the rollercoaster’s track. It is recommended that the Smiler does not operate in winds above 34mph (54.7kmph).

Representatives for the Health and Safety Executive (HSE) had previously said that the Gerstlauer-manufactured £18m (€16m, £13.9m) Smiler, which opened in 2013, never had a "proper settled system" for staff to follow if a carriage stopped on the track.

During the hearing prosecutors said the fault of the accident was thanks to “the absence of a structured and considered system” for engineers, with those working on the ride at the time considering an alarm warning of a train on the track as a false one, overriding it.

Four engineers working on the day of the crash had not read or seen the ride’s operating instructions, and two had not seen the risk assessment for the ride, according to the prosecution.

The Smiler ride itself, the prosecution said, was “well-designed” as were the computer and “sophisticated” control systems, while the actual operator of the ride had also followed the set-out “safe working practices”.

It concluded that Merlin had fallen “far short” in regards to a need for engineers from the park’s technical service’s department to fix faults on the ride, adding that there was “absolutely no evidence of a task analysis-based approach for engineering work, in particular in dealing with ride faults”.

In its defence, Merlin said that it wanted to “make clear” that it has accepted responsibility and that while no one intended the accident to happen, the crash “was avoidable”.

The defence also set out the reasons why Merlin is a “good organisation”, including its charity work and previous safety record, and accepted that training and protocols needed to be improved.

“It would be wrong to say the company simply left engineers to be trained by the manufacturer,” added defence barrister Simon Antrobus.

“There were specific documents provided to the manufacturer on the basis for which the training should cover.”

The defence also refuted claims that wind was the cause of the train getting stuck on the track, rather the train’s brakes slowing the ride “more than they should have done”.

The combination of factors which resulted in the accident was a “low likelihood”, added the defence, evidenced by the “three million times” the Smiler ride was operated prior to the crash. Antrobus also said that Merlin has acted to make sure such an incident “can’t happen again”.

The Smiler reopened in March for the first time since the accident. During its closure, the ride was equipped with new safety features, including technical improvements. Staff were also given additional training and the park has also added further protocols to the manual override process so that a senior staff member has to authorise and action the decision. Additional surveillance cameras and additional staff inspection checks have also been put in place.

Sentencing is due tomorrow at 10:30am. Merlin has previously been warned that fines could be “in the millions”. Check back with Attractions Management for the result.
RELATED STORIES
  Merlin due in court over Smiler crash


Alton Towers operator Merlin is due in court today for a verdict on the Smiler rollercoaster crash which left two people needing leg amputations and several others with serious injuries.
  Alton Towers accident affects 'healthy' European theme park market


Last year’s Smiler accident at Alton Towers has had a notable impact on European theme park statistics, negatively affecting a “healthy market”, according to AECOM EMEA director, Margreet Papamichael.
MORE NEWS
Barons Eden rebrands to Hiddenwell ahead of spa hotel portfolio expansion
Barons Eden, the UK parent company that operates luxury destination properties in England, has rebranded to become Hiddenwell.
Belgin Aksoy marks 15 years of Global Wellness Day
Global Wellness Day (GWD) marked its 15th anniversary on Saturday 13 June 2026, with the theme: #JoyMagenta – a celebration of the healing qualities of simple gestures and activities that spark joy.
HUM2N launches longevity clinic at Six Senses London
Global luxury hospitality brand, Six Senses, has partnered with longevity healthcare provider, HUM2N, to launch a clinic at Six Senses London, at The Whiteley.
Mayrlife opens first hotel day clinic in partnership with Rosewood Vienna
As part of its first hotel partnership, Mayrlife – the medical health resort company known for its site in Altaussee, Austria – has launched a day clinic at the Rosewood Vienna.
+ More news   

FEATURED SUPPLIERS

Endospheres' new protocols are designed to meet real client needs
Spa professionals see it every day: clients are arriving with more complex expectations. [more...]

Glow beyond protection: meet Comfort Zone Hydramemory Hybrid Glow SPF 30
Sun protection is no longer just about shielding the skin – it's about enhancing it. [more...]
+ More featured suppliers  
COMPANY PROFILES
Comfort Zone

Comfort Zone’s comprehensive face and body professional and retail range allows clients to experien [more...]
Sothys Paris

Founded in 1946, Sothys is owned by the Mas family. Chief executive Christian Mas oversees the com [more...]
+ More profiles  
CATALOGUE GALLERY
 

+ More catalogues  

DIRECTORY
+ More directory  
DIARY

 

21-23 Jun 2026

Spa Life International (UK)

Midlands (Venue TBA), Liphook, United Kingdom
22-22 Jun 2026

World Bathing Day

Worldwide,
+ More diary  
 
ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
 
SPA BUSINESS
SPA OPPORTUNITIES
SPA BUSINESS HANDBOOK
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS
ADVERTISE . CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2026
Uniting the world of spa & wellness
Get Spa Business and Spa Business insider digital magazines FREE
Sign up here ▸
News   Products   Magazine   Subscribe
NEWS
Merlin in court for Alton Towers Smiler crash
POSTED 26 Sep 2016 . BY Tom Anstey
Prosecutors said the fault of the accident was thanks to 'the absence of a structured and considered system' for engineers Credit: Health and Safety Executive
Merlin Entertainments has been to court today for health and safety breaches in relation to last year’s Smiler rollercoaster crash which left two people needing leg amputations and several others with serious injuries.

In a packed Stafford Crown Court, the prosecution said that the fault for the accident – down to human error – was “with the employers not individuals doing their best within a flawed system.”

Speaking in front of Vicky Balch and Leah Washington – who each lost a leg in the crash – and Joe Pugh, Daniel Thorpe and Chandaben Chauhan, who were seriously injured, Judge Michael Chambers said that the wounds suffered, both physical and psychological, had “changed the lives of the some of those injured, in the most dramatic way”.

The court was told of how those on front row of the Smiler train could see what was going to happen moments before the crash, which was likened, in terms of kinetic energy exchanged at impact, to a family car crashing at 90mph (144.8kmph).

The prosecution also said that a “gale force” headwind of 46mph (74kmph) likely was the reason the train came to a stop halfway round the rollercoaster’s track. It is recommended that the Smiler does not operate in winds above 34mph (54.7kmph).

Representatives for the Health and Safety Executive (HSE) had previously said that the Gerstlauer-manufactured £18m (€16m, £13.9m) Smiler, which opened in 2013, never had a "proper settled system" for staff to follow if a carriage stopped on the track.

During the hearing prosecutors said the fault of the accident was thanks to “the absence of a structured and considered system” for engineers, with those working on the ride at the time considering an alarm warning of a train on the track as a false one, overriding it.

Four engineers working on the day of the crash had not read or seen the ride’s operating instructions, and two had not seen the risk assessment for the ride, according to the prosecution.

The Smiler ride itself, the prosecution said, was “well-designed” as were the computer and “sophisticated” control systems, while the actual operator of the ride had also followed the set-out “safe working practices”.

It concluded that Merlin had fallen “far short” in regards to a need for engineers from the park’s technical service’s department to fix faults on the ride, adding that there was “absolutely no evidence of a task analysis-based approach for engineering work, in particular in dealing with ride faults”.

In its defence, Merlin said that it wanted to “make clear” that it has accepted responsibility and that while no one intended the accident to happen, the crash “was avoidable”.

The defence also set out the reasons why Merlin is a “good organisation”, including its charity work and previous safety record, and accepted that training and protocols needed to be improved.

“It would be wrong to say the company simply left engineers to be trained by the manufacturer,” added defence barrister Simon Antrobus.

“There were specific documents provided to the manufacturer on the basis for which the training should cover.”

The defence also refuted claims that wind was the cause of the train getting stuck on the track, rather the train’s brakes slowing the ride “more than they should have done”.

The combination of factors which resulted in the accident was a “low likelihood”, added the defence, evidenced by the “three million times” the Smiler ride was operated prior to the crash. Antrobus also said that Merlin has acted to make sure such an incident “can’t happen again”.

The Smiler reopened in March for the first time since the accident. During its closure, the ride was equipped with new safety features, including technical improvements. Staff were also given additional training and the park has also added further protocols to the manual override process so that a senior staff member has to authorise and action the decision. Additional surveillance cameras and additional staff inspection checks have also been put in place.

Sentencing is due tomorrow at 10:30am. Merlin has previously been warned that fines could be “in the millions”. Check back with Attractions Management for the result.
RELATED STORIES
Merlin due in court over Smiler crash


Alton Towers operator Merlin is due in court today for a verdict on the Smiler rollercoaster crash which left two people needing leg amputations and several others with serious injuries.
Alton Towers accident affects 'healthy' European theme park market


Last year’s Smiler accident at Alton Towers has had a notable impact on European theme park statistics, negatively affecting a “healthy market”, according to AECOM EMEA director, Margreet Papamichael.
MORE NEWS
Barons Eden rebrands to Hiddenwell ahead of spa hotel portfolio expansion
Barons Eden, the UK parent company that operates luxury destination properties in England, has rebranded to become Hiddenwell.
Belgin Aksoy marks 15 years of Global Wellness Day
Global Wellness Day (GWD) marked its 15th anniversary on Saturday 13 June 2026, with the theme: #JoyMagenta – a celebration of the healing qualities of simple gestures and activities that spark joy.
HUM2N launches longevity clinic at Six Senses London
Global luxury hospitality brand, Six Senses, has partnered with longevity healthcare provider, HUM2N, to launch a clinic at Six Senses London, at The Whiteley.
Mayrlife opens first hotel day clinic in partnership with Rosewood Vienna
As part of its first hotel partnership, Mayrlife – the medical health resort company known for its site in Altaussee, Austria – has launched a day clinic at the Rosewood Vienna.
KX Chelsea invests £15 million to upgrade its wellness offering
Premium London health club, KX Chelsea, will imminently unveil its most significant redevelopment since its launch in 2002 to create an integrated wellness model combining training, recovery and relaxation.
Rosewood Le Guanahani St Barth offers ocean-themed yoga for Global Wellness Day
Rosewood Le Guanahani St Barth, on the northeast coast of Saint Barthélemy in the French West Indies, is offering a programme of ocean-inspired yoga classes between 8-14 June to celebrate Global Wellness Day (GWD).
+ More news   
 
FEATURED SUPPLIERS

Endospheres' new protocols are designed to meet real client needs
Spa professionals see it every day: clients are arriving with more complex expectations. [more...]

Glow beyond protection: meet Comfort Zone Hydramemory Hybrid Glow SPF 30
Sun protection is no longer just about shielding the skin – it's about enhancing it. [more...]
+ More featured suppliers  
COMPANY PROFILES
Comfort Zone

Comfort Zone’s comprehensive face and body professional and retail range allows clients to experien [more...]
+ More profiles  
CATALOGUE GALLERY
+ More catalogues  

DIRECTORY
+ More directory  
DIARY

 

21-23 Jun 2026

Spa Life International (UK)

Midlands (Venue TBA), Liphook, United Kingdom
22-22 Jun 2026

World Bathing Day

Worldwide,
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2026

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS