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PRODUCT NEWS
Patrick Huey and Lynne McNees share top highlights from ISPA summit
02 Jun 2021 . BY Megan Whitby
ISPA board chair Patrick Huey and ISPA president Lynne McNees / (L) Danielle Nowak & Nomadic Reverie
Throughout the pandemic, the International Spa Association (ISPA) has championed the strength of the spa community and strived to support, inform and inspire the industry as it grapples with the new challenges of operating in a COVID-19 landscape.

During 10-14 May, ISPA hosted its first virtual Stronger Together Summit in place of its annual in-person conference and expo, packed full of insightful keynotes, educational content, Town Halls and more.

After a busy week of content, Spa Business asked ISPA board chair Patrick Huey and ISPA president Lynne McNees for their favourite moments and key takeaways.

Lynne’s highlights

1. We really are stronger together
It’s now been nearly two years since we were able to gather in person at an ISPA Conference & Expo, but the Stronger Together Summit was a welcome reminder that our industry really is at its best when we unite with a common purpose.

2. Tough times haven’t curbed our industry’s generosity
For much of the last year, we’ve seen spas and resource partners support a wide array of inspiring causes and initiatives, and the ISPA community carried that spirit into our 2021 ISPA Foundation Spring Auction. More than 100 items were generously donated, and our bidders came through in a big way, raising US$54,000 for the ISPA Foundation, which funds ISPA’s research efforts, scholarship opportunities and other initiatives.

3. The pandemic has hit the industry hard, but there’s much to be optimistic about
Unveiling the “Big Five” statistics from the annual ISPA US Industry Study has been a joyous occasion for much of the last decade as the industry rebounded from the great recession and soared to new heights.

This year, the figures weren’t quite as happy, but to hear PricewaterhouseCoopers’s leader of global research Colin McIlheney say there is pent-up demand for spa services was highly encouraging. We’re confident in the rebound to come!

4. Talent and workforce issues remain top-of-mind across the industry
In nearly every session, our industry’s workforce challenges were a topic of conversation among panellists and attendees alike. Those challenges aren’t new, but they’ve been complicated further by COVID-19, and ISPA is currently developing a Talent Toolkit to provide members with additional resources to optimise their talent management strategies.

5. Don’t doubt the spa industry for one second
During his Power Session, Seth Godin shared a story about meeting Nel Armstrong, who glanced at the moon and said, “I’ve been there.” He encouraged us to remember that with less computing power than most of us carry in our pockets, NASA put a man on the moon. The impossible can be made possible, and after such a trying period, Seth’s story was such a welcome reminder of what people are capable of, no matter the scale of the task ahead of them.

Recovering from a global pandemic is a big task, but after a week of seeing our industry energised and ready to tackle the future, I wouldn’t dare bet against it.

Patrick’s highlights

1. The industry has changed, but the core of what we do is firmly intact and more important than ever
Starting with Seth Godin’s message on the opening day of the Summit, we heard again and again about the ways in which our world has changed. Marketing, hiring, scheduling, revenue management and so much more has been altered by the pandemic, but so has the way the world views mental and physical wellbeing. Spas bring relief and healing through human touch and a focus on holistic wellness, which, going forward uniquely positions us to bring the mission of spa to more people than ever before.

2. Value in the virtual space
Although we’ve all likely experienced moments where we wanted to swear off Zoom calls forever, the summit was a reminder of all the ways we’ve been able to leverage technology for good over the past year. In fact, ISPA’s virtual offerings have been so popular with members that we’re going to continue the virtual Town Hall series with monthly events starting on 17 June.

3. The pandemic challenged us, but there’s a lot of good to take away
In his Power Session, Seth Mattison urged attendees to “reframe the story” of our experiences over the last year and think about how everything we’ve gone through might be recontextualised and used to motivate us and drive us forward.

It’s such a challenging thing to do, but we’ve already seen so many in our industry turn an awful situation into something positive through their creativity and passion for people, and I’ve no doubt we’ll continue to be amazed by the ways in which our colleagues reframe their stories.

4. The ISPA audience remains hungry for quality education
The summit’s nearly 1,000 attendees were highly engaged in the Summit’s Knowledge Builder sessions, and it seems clear our industry is ready to step into a new phase armed with all we’ve learned over the last year.

5. The ISPA community is ready to be truly together again
We’re thrilled with the way the summit went, and feedback has been overwhelmingly positive. That said, I’m sure I felt the energy rise and mood lift every time a reference was made to the upcoming 2022 ISPA Conference & Expo in Las Vegas and the opportunity to once again see each other in person. We are, of course, ready for that day to come as well, and we’re eager to pour everything we’ve learned over the last 15 months into a can’t-miss event next May!

To register for access to on-demand content from the summit, head to ISPA's official website.
If you would like to get each issue of Spa Business and Spa Business insider magazines sent direct to you for FREE, plus the weekly Spa Business and Spa Business insider ezines, sign up now!
PRODUCT NEWS
Help your clients breathe easily with Himalayan Source’s halotherapy Salt Pod
Staying healthy – particularly with an emphasis on supporting the respiratory system – is essential for today’s spa and wellness clients.
Your spa’s (financial) health matters too!
Spas are so focused on the health of their guests and staff that they often neglect their own financial health.
Sunlighten Saunas and Hologenix partner to create new accessories to enhance the benefits of infrared sauna therapy
Infrared saunas and portable light therapies supplier Sunlighten Saunas has teamed up with Hologenix – the creator of Celliant infrared responsive textiles – to enhance the sauna experience.
Gaia Skincare's new Strengthening Oil showcased within inclusive treatment for people living with long-term health conditions
Skincare and spa brand Gaia Skincare has launched the Gaia Affinity Experience, a spa journey curated for anyone living with mild, long term or life-changing health concerns.
Sothys’ Noctuelle night care line nourishes and renews the skin night after night
Lack of sleep, a busy schedule, pollution – every day the skin is subjected to a harsh ordeal.
Aromatherapy Associates' hand-blended festive giftsets help guests energise, calm, restore, soothe and sleep
Named Every Moment Matters, Aromatherapy Associates’ 2021 festive gifting collection has been curated as a sustainable way to offer moments of rest and relaxation.
Starpool’s new Wellness Coach is designed to support guests’ psycho-physical wellbeing
Italian wellness supplier Starpool has created a new wellness entertainment system called Wellness Coach to help boost guests' wellbeing journeys both in spas and hotels.
HydraFacial announces partnership with ESPA Life at Corinthia London
Luxury UK hotel Corinthia London has upgraded the treatment menu at its flagship ESPA Life spa with new rituals provided by advanced aesthetic technology company HydraFacial.
Zenoti celebrates beauty, wellness and fitness industries in new brand campaign
Zenoti’s mission has always been to help people achieve their greatness. Now, it’s launching a brand campaign that brings that mission to life and pays tribute to the therapists in our world who make a difference in people’s lives every day.
Book4Time launches integrated payment solution to elevate spa guest experience and drive more efficiencies and cost savings
Book4Time, a global leader in spa and wellness business management solutions for the hospitality market, has unveiled Book4Time Pay – the company’s new all-in-one payment processing platform.
Biologique Recherche: 45 years of passion
Biologique Recherche was founded by a family of passionate skincare experts. Today, it's managed by Rupert Schmid and Pierre-Louis Delapalme, while Philippe Allouche, son of founders Yvan and Josette Allouche, leads the Research & Development team.
Werner Dosiertechnik incorporates immersive nature visuals into the experience shower ritual
German wet area specialist Werner Dosiertechnik (WDT) has unveiled a new experience shower accessory consisting of a 75” HD screen and immersive nature visuals.
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VOYA organic beauty was the brainchild of founders Mark and Kira Walton back in 2006. [more...]
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VIDEO GALLERY

BC Softwear - Positioning Video for Pure Spa Linen & SupremeSoft
BC Softwear are the leading supplier of spa linen, luxury robes and footwear for the Spa Market. See how our Pure Spa Linen range can enhance your 5* spa and treatment offering. Thanks to The Langley, a Luxury Collection Hotel. Find out more...
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DIRECTORY
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31 Oct - 03 Nov 2021

GSN Buyers Conference - Green Spa Network

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+ More diary  
 
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News   Products   Magazine
PRODUCT NEWS
Patrick Huey and Lynne McNees share top highlights from ISPA summit
02 Jun 2021 . BY Megan Whitby
ISPA board chair Patrick Huey and ISPA president Lynne McNees / (L) Danielle Nowak & Nomadic Reverie
Throughout the pandemic, the International Spa Association (ISPA) has championed the strength of the spa community and strived to support, inform and inspire the industry as it grapples with the new challenges of operating in a COVID-19 landscape.

During 10-14 May, ISPA hosted its first virtual Stronger Together Summit in place of its annual in-person conference and expo, packed full of insightful keynotes, educational content, Town Halls and more.

After a busy week of content, Spa Business asked ISPA board chair Patrick Huey and ISPA president Lynne McNees for their favourite moments and key takeaways.

Lynne’s highlights

1. We really are stronger together
It’s now been nearly two years since we were able to gather in person at an ISPA Conference & Expo, but the Stronger Together Summit was a welcome reminder that our industry really is at its best when we unite with a common purpose.

2. Tough times haven’t curbed our industry’s generosity
For much of the last year, we’ve seen spas and resource partners support a wide array of inspiring causes and initiatives, and the ISPA community carried that spirit into our 2021 ISPA Foundation Spring Auction. More than 100 items were generously donated, and our bidders came through in a big way, raising US$54,000 for the ISPA Foundation, which funds ISPA’s research efforts, scholarship opportunities and other initiatives.

3. The pandemic has hit the industry hard, but there’s much to be optimistic about
Unveiling the “Big Five” statistics from the annual ISPA US Industry Study has been a joyous occasion for much of the last decade as the industry rebounded from the great recession and soared to new heights.

This year, the figures weren’t quite as happy, but to hear PricewaterhouseCoopers’s leader of global research Colin McIlheney say there is pent-up demand for spa services was highly encouraging. We’re confident in the rebound to come!

4. Talent and workforce issues remain top-of-mind across the industry
In nearly every session, our industry’s workforce challenges were a topic of conversation among panellists and attendees alike. Those challenges aren’t new, but they’ve been complicated further by COVID-19, and ISPA is currently developing a Talent Toolkit to provide members with additional resources to optimise their talent management strategies.

5. Don’t doubt the spa industry for one second
During his Power Session, Seth Godin shared a story about meeting Nel Armstrong, who glanced at the moon and said, “I’ve been there.” He encouraged us to remember that with less computing power than most of us carry in our pockets, NASA put a man on the moon. The impossible can be made possible, and after such a trying period, Seth’s story was such a welcome reminder of what people are capable of, no matter the scale of the task ahead of them.

Recovering from a global pandemic is a big task, but after a week of seeing our industry energised and ready to tackle the future, I wouldn’t dare bet against it.

Patrick’s highlights

1. The industry has changed, but the core of what we do is firmly intact and more important than ever
Starting with Seth Godin’s message on the opening day of the Summit, we heard again and again about the ways in which our world has changed. Marketing, hiring, scheduling, revenue management and so much more has been altered by the pandemic, but so has the way the world views mental and physical wellbeing. Spas bring relief and healing through human touch and a focus on holistic wellness, which, going forward uniquely positions us to bring the mission of spa to more people than ever before.

2. Value in the virtual space
Although we’ve all likely experienced moments where we wanted to swear off Zoom calls forever, the summit was a reminder of all the ways we’ve been able to leverage technology for good over the past year. In fact, ISPA’s virtual offerings have been so popular with members that we’re going to continue the virtual Town Hall series with monthly events starting on 17 June.

3. The pandemic challenged us, but there’s a lot of good to take away
In his Power Session, Seth Mattison urged attendees to “reframe the story” of our experiences over the last year and think about how everything we’ve gone through might be recontextualised and used to motivate us and drive us forward.

It’s such a challenging thing to do, but we’ve already seen so many in our industry turn an awful situation into something positive through their creativity and passion for people, and I’ve no doubt we’ll continue to be amazed by the ways in which our colleagues reframe their stories.

4. The ISPA audience remains hungry for quality education
The summit’s nearly 1,000 attendees were highly engaged in the Summit’s Knowledge Builder sessions, and it seems clear our industry is ready to step into a new phase armed with all we’ve learned over the last year.

5. The ISPA community is ready to be truly together again
We’re thrilled with the way the summit went, and feedback has been overwhelmingly positive. That said, I’m sure I felt the energy rise and mood lift every time a reference was made to the upcoming 2022 ISPA Conference & Expo in Las Vegas and the opportunity to once again see each other in person. We are, of course, ready for that day to come as well, and we’re eager to pour everything we’ve learned over the last 15 months into a can’t-miss event next May!

To register for access to on-demand content from the summit, head to ISPA's official website.
If you would like to get each issue of Spa Business and Spa Business insider magazines sent direct to you for FREE, plus the weekly Spa Business and Spa Business insider ezines, sign up now!
PRODUCT NEWS
Help your clients breathe easily with Himalayan Source’s halotherapy Salt Pod
Staying healthy – particularly with an emphasis on supporting the respiratory system – is essential for today’s spa and wellness clients.
Your spa’s (financial) health matters too!
Spas are so focused on the health of their guests and staff that they often neglect their own financial health.
Sunlighten Saunas and Hologenix partner to create new accessories to enhance the benefits of infrared sauna therapy
Infrared saunas and portable light therapies supplier Sunlighten Saunas has teamed up with Hologenix – the creator of Celliant infrared responsive textiles – to enhance the sauna experience.
Gaia Skincare's new Strengthening Oil showcased within inclusive treatment for people living with long-term health conditions
Skincare and spa brand Gaia Skincare has launched the Gaia Affinity Experience, a spa journey curated for anyone living with mild, long term or life-changing health concerns.
Sothys’ Noctuelle night care line nourishes and renews the skin night after night
Lack of sleep, a busy schedule, pollution – every day the skin is subjected to a harsh ordeal.
Aromatherapy Associates' hand-blended festive giftsets help guests energise, calm, restore, soothe and sleep
Named Every Moment Matters, Aromatherapy Associates’ 2021 festive gifting collection has been curated as a sustainable way to offer moments of rest and relaxation.
Starpool’s new Wellness Coach is designed to support guests’ psycho-physical wellbeing
Italian wellness supplier Starpool has created a new wellness entertainment system called Wellness Coach to help boost guests' wellbeing journeys both in spas and hotels.
HydraFacial announces partnership with ESPA Life at Corinthia London
Luxury UK hotel Corinthia London has upgraded the treatment menu at its flagship ESPA Life spa with new rituals provided by advanced aesthetic technology company HydraFacial.
Zenoti celebrates beauty, wellness and fitness industries in new brand campaign
Zenoti’s mission has always been to help people achieve their greatness. Now, it’s launching a brand campaign that brings that mission to life and pays tribute to the therapists in our world who make a difference in people’s lives every day.
Book4Time launches integrated payment solution to elevate spa guest experience and drive more efficiencies and cost savings
Book4Time, a global leader in spa and wellness business management solutions for the hospitality market, has unveiled Book4Time Pay – the company’s new all-in-one payment processing platform.
Biologique Recherche: 45 years of passion
Biologique Recherche was founded by a family of passionate skincare experts. Today, it's managed by Rupert Schmid and Pierre-Louis Delapalme, while Philippe Allouche, son of founders Yvan and Josette Allouche, leads the Research & Development team.
Werner Dosiertechnik incorporates immersive nature visuals into the experience shower ritual
German wet area specialist Werner Dosiertechnik (WDT) has unveiled a new experience shower accessory consisting of a 75” HD screen and immersive nature visuals.
+ More products   
 
COMPANY PROFILES
VOYA

VOYA organic beauty was the brainchild of founders Mark and Kira Walton back in 2006. [more...]
+ More profiles  
CATALOGUE GALLERY
+ More catalogues  

VIDEO GALLERY

BC Softwear - Positioning Video for Pure Spa Linen & SupremeSoft
BC Softwear are the leading supplier of spa linen, luxury robes and footwear for the Spa Market. See how our Pure Spa Linen range can enhance your 5* spa and treatment offering. Thanks to The Langley, a Luxury Collection Hotel. Find out more...
+ More videos  

DIRECTORY
+ More directory  
DIARY

 

31 Oct - 03 Nov 2021

GSN Buyers Conference - Green Spa Network

Ojai Valley Inn & Spa, Ojai, United States
09 Nov 2021

We Work Well North America

Virtual, United States
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2021

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS