Canada’s Groupe Nordik: popular with all demographics
There’s no denying that the global spa industry is a fabulous one which makes millions of people around the world feel happy and healthy – whether that’s with a simple pampering facial or a fully customised, high-tech wellness programme.
The expertly crafted treatments, skills of talented practitioners and luxury facilities, however, come with a price tag which makes them only accessible to people in the top tiers of society who have high disposable incomes. This means the sector is missing out on some serious business opportunities by sticking with its tried and tested, high-end approach, rather than reaching out more broadly to a wider range of potential customers.
In our democratic wellness article on p44, leading industry figures suggest different ways for spas to offer spa and wellness experiences at lower price points, such as looking at economies of scale or using technology to increase operational efficiencies.
Both ISPA (see p72) and GWS (see p82) point to the huge potential presented by the gen Z market – people born after 1996 – a sizeable number of whom have reached the age of majority and are now potential customers.
Despite prioritising healthy living, they’re the generation that feels the least comfortable in spas.
At the other end of the scale, the new ‘emerging 50+’ consumer groups have been billed as the most powerful and discerning generation in history.
All these emerging segments represent gaps in the market for new business models and target demographics which spa and wellness businesses can tap into.
It’s possible to combine quality and volume to cross demographic boundaries: Groupe Nordik’s spas in Canada (see p36) are popular across all socio-economic groups.
Its two nature spa sites attract 415,000 customers a year who pay CA$71 (US$54, £42) for a day pass to multiple bathing and heat experiences and the company is looking to open 10 more facilities across North America by 2027.
As the top end of the market becomes more built out, we expect democratic wellness to flourish as a business model, giving the industry its next phase of growth.
Read more from this issue of Spa Business magazine
View contents of Spa Business 2019 issue 4
Editor's letter: Democratic wellness
To truly flourish, the spa industry needs to step outside its comfort zone and reach out to different markets with new and exciting business models, says Katie Barnes
Spa Programmes: On the menu
Boundary-pushing wellness in Iceland, self-care focus at Devarana and Civana’s equine retreat all feature in our spa menu round-up
Interview: Alexandre Cantin
Canada’s Groupe Nordik wants to open 10 nature spas, focusing on bathing and thermotherapy, by 2027. Katie Barnes talks to its VP of growth and strategy
Promotional feature: Starpool - Star quality
Wellness expert, Starpool, is known for offering complete wellness solutions with Italian design flair, enabling operators to create world class treatments and experiences
Training: Covering all bases
Resense joins forces with Lobster Ink to create an online training program for multiple spa roles
Promotional feature: Gharieni
Spa equipment innovator, Gharieni, is partnering with leading spas around the world to showcase its products to clients in real world settings, as CEO, Sammy Gharieni, explains
Research: Positive picture
ISPA’s latest US spa study shows continued growth across key metrics and pinpoints CBD and gen Z as trends. Russell Donaldson reports
Promotional feature: Zimmer MedizinSystems - Cool customer
Rainer Bolsinger, who heads up hotel and spa sales of icelab at Zimmer MedizinSystems, and icelab customer Chenot Group, explain how cryotherapy can be incorporated into your business
Promotional feature: Biologique Recherche - Skin deep
Biologique Recherche has spent the past 40 years developing technology and products to understand the skin on an individual level. Pierre-Louis Delapalme and Rupert Schmid tell Spa Business about the Parisian brand’s latest innovations
Research: On the move
The global physical activity market is now worth US$828bn according to a new GWI study. But what emerging trends do spas need to know about?
Promotional feature: SpaSoft - Onwards & upwards
The enhanced integration between SpaSoft and multiple PMS systems will help your team save time, remove the possibility of human error and create an elevated guest experience
Software: Monetising
How is software helping spas to navigate e-commerce and further monetise their relationship with clients
Canada’s Groupe Nordik: popular with all demographics
There’s no denying that the global spa industry is a fabulous one which makes millions of people around the world feel happy and healthy – whether that’s with a simple pampering facial or a fully customised, high-tech wellness programme.
The expertly crafted treatments, skills of talented practitioners and luxury facilities, however, come with a price tag which makes them only accessible to people in the top tiers of society who have high disposable incomes. This means the sector is missing out on some serious business opportunities by sticking with its tried and tested, high-end approach, rather than reaching out more broadly to a wider range of potential customers.
In our democratic wellness article on p44, leading industry figures suggest different ways for spas to offer spa and wellness experiences at lower price points, such as looking at economies of scale or using technology to increase operational efficiencies.
Both ISPA (see p72) and GWS (see p82) point to the huge potential presented by the gen Z market – people born after 1996 – a sizeable number of whom have reached the age of majority and are now potential customers.
Despite prioritising healthy living, they’re the generation that feels the least comfortable in spas.
At the other end of the scale, the new ‘emerging 50+’ consumer groups have been billed as the most powerful and discerning generation in history.
All these emerging segments represent gaps in the market for new business models and target demographics which spa and wellness businesses can tap into.
It’s possible to combine quality and volume to cross demographic boundaries: Groupe Nordik’s spas in Canada (see p36) are popular across all socio-economic groups.
Its two nature spa sites attract 415,000 customers a year who pay CA$71 (US$54, £42) for a day pass to multiple bathing and heat experiences and the company is looking to open 10 more facilities across North America by 2027.
As the top end of the market becomes more built out, we expect democratic wellness to flourish as a business model, giving the industry its next phase of growth.
Read more from this issue of Spa Business magazine
View contents of Spa Business 2019 issue 4
Editor's letter: Democratic wellness
To truly flourish, the spa industry needs to step outside its comfort zone and reach out to different markets with new and exciting business models, says Katie Barnes
Spa Programmes: On the menu
Boundary-pushing wellness in Iceland, self-care focus at Devarana and Civana’s equine retreat all feature in our spa menu round-up
Interview: Alexandre Cantin
Canada’s Groupe Nordik wants to open 10 nature spas, focusing on bathing and thermotherapy, by 2027. Katie Barnes talks to its VP of growth and strategy
Promotional feature: Starpool - Star quality
Wellness expert, Starpool, is known for offering complete wellness solutions with Italian design flair, enabling operators to create world class treatments and experiences
Training: Covering all bases
Resense joins forces with Lobster Ink to create an online training program for multiple spa roles
Promotional feature: Gharieni
Spa equipment innovator, Gharieni, is partnering with leading spas around the world to showcase its products to clients in real world settings, as CEO, Sammy Gharieni, explains
Research: Positive picture
ISPA’s latest US spa study shows continued growth across key metrics and pinpoints CBD and gen Z as trends. Russell Donaldson reports
Promotional feature: Zimmer MedizinSystems - Cool customer
Rainer Bolsinger, who heads up hotel and spa sales of icelab at Zimmer MedizinSystems, and icelab customer Chenot Group, explain how cryotherapy can be incorporated into your business
Promotional feature: Biologique Recherche - Skin deep
Biologique Recherche has spent the past 40 years developing technology and products to understand the skin on an individual level. Pierre-Louis Delapalme and Rupert Schmid tell Spa Business about the Parisian brand’s latest innovations
Research: On the move
The global physical activity market is now worth US$828bn according to a new GWI study. But what emerging trends do spas need to know about?
Promotional feature: SpaSoft - Onwards & upwards
The enhanced integration between SpaSoft and multiple PMS systems will help your team save time, remove the possibility of human error and create an elevated guest experience
Software: Monetising
How is software helping spas to navigate e-commerce and further monetise their relationship with clients
A recent survey by the UK Spa Association (UKSA) into the industry’s approach to cancer care
has revealed that almost half of participating respondents (46 per cent) are unaware that
cancer is a disability and guests with a cancer diagnosis must be given
Mexican operator, Solmar Hotels and Resorts, is hosting a series of events in celebration of
Global Wellness Day, including a Temazcal ceremony at its Playa Grande Resort and Spa in Los
Cabos.
Mandarin Oriental has announced a standalone residence brand, Mansions, which will debut at
Emirates Palace, Mandarin Oriental Mansions, Abu Dhabi, in 2029.
Four Seasons Resort The Nam Hai in Hoi An, Vietnam, has put together a Global Wellness Day
(GWD) agenda with activations rooted in nature and shaped by four pillars of Joy – in
alignment with the day’s theme #JoyMagenta.
The Global Wellness Summit (GWS) will celebrate its 20th anniversary at the 2026 event in
Phuket, Thailand, later this year with the theme: The Science, Art and Soul of Wellness.
Auko, an all-inclusive development, is opening in Phong Nha in Vietnam in Q3 2026, with a
series of 30 tented eco-lodges and wellness hospitality operations by Lumina Wellbeing.
Therme Manchester’s 28-acre development, which will include interconnected glass pavilions
that measure 65,000sq m, will be the largest bathing and wellbeing attraction in the world once
complete, according to prof David Russell, CEO of Therme UK.
Naples Beach Club, a Four Seasons Resort, has opened a 2,800sq m spa called The Sanctuary,
with the design and concept inspired by the Native American people that populated Florida’s
Southwest coast – the Calusa.
