Latest
issue
GET SPA BUSINESS
magazine
Yes! Send me the FREE digital editions of Spa Business and Spa Business insider magazines and the FREE weekly Spa Business and Spa Business insider ezines and breaking news alerts!
Not right now, thanksclose this window
Uniting the world of spa & wellness
Get Spa Business and Spa Business insider digital magazines FREE
Sign up here ▸
News   Features   Products   Company profilesProfiles   Magazine   Handbook   Advertise    Subscribe  
First-person
The Well

After trekking her way round Norway, Alice Davis headed to one of the newest and most innovative spas in the country for some much needed relaxation. But does it live up to expectations?

By Alice Davis | Published in Spa Business 2016 issue 4


Background
A jungle sauna and Northern Lights laconium are just two of the novelties at The Well in Norway which opened in late 2015 with some of the most contemporary hydrothermal experiences in today’s spa industry. The three-storey bathhouse – one of the biggest in Europe – is looking to attract up to 100,000 visitors a year with its huge range of pools, steamrooms and saunas inspired by global spa traditions. It’s built in the pine forests of Sofiemyr, south of Oslo, by Norwegian architects Halvorsen & Reine and has been a key project for Thermarium, a division of Klafs, which specialises in wet spa design. Treatments by British brands Elemis and Mii make-up, and Norway’s Dermanor are also available in one of 25 suites.

The Well is the brainchild of entrepreneur Stein Erik Hagen, the second-richest man in Norway, (see p74). His investment firm Canica manages a diverse portfolio from e-commerce groups to grocery stores, but Hagen’s had experience in wellness since opening the famous Farris Bad mineral spa in Larvik in 2009.

Experience
After nine days of exploring western Norway, a visit to The Well was highly anticipated. Every muscle was aching from scaling mountains, circling placid fjords and negotiating the cultural delights of Oslo and Bergen. But that didn’t mean the NOK275m (US$33.2m, €30m, £26m) spa facility was guaranteed to impress. Norway is breathtaking – and that’s a hard act to follow.

The Well was easy to find by car, 20 minutes from Oslo down the main E6 road. There’s also a dedicated shuttle bus to and from the capital – a smart touch for an out-of-town spa that, to be worth the effort, needs people to stay all day.

Thankfully, The Well has more than enough to offer as a day-long destination and an all-day ticket is very reasonably priced at NOK495 (US$60, €54, £46). On arrival, I was greeted by Eric who was impeccably presented, fluent in English and polite. Without hesitation, he explained The Well’s concept, including the delicate subject of its rules on nudity.

The Well is a longtime dream for Hagen, who wanted to introduce the tradition and social atmosphere of the Roman bathhouse to Norway. Further inspired by the open culture of Europeans, he made it a naked spa. Eric swiftly added that it isn’t compulsory to be naked as long as visitors wear The Well’s branded swimwear, which can be purchased for NOK125 (US$15, €14, £12).

On checking in, I was given a wristband which operated the lockers and doubled up as a convenient cashless system. I had trouble using the locker because the instructions were only in Norwegian. The lack of translation was a recurring issue and I missed out on details about complementary aufguss sauna rituals and a warning to wear slippers on hot floors (ouch)! However, The Well says it’s “absolutely working to make it easier for international guests”, adding further translations and developing signs with pictograms and symbols.

At the heart of the spa are the baths, which are surrounded by saunas, steamrooms and showers. These were filled with people relaxing and enjoying themselves: floating, swimming and using the massage jets and hot tubs. Every detail is beautifully finished and the quality of the materials, fittings and furnishings can’t be faulted. The level of craftsmanship is compelling and this was the same throughout the building.

It was almost impossible to drag myself away from the massage jets, which are sheer bliss, but eventually I moved to the thermal area. There are 15 heat experiences in total, some offering special treatments such as the stea sm and aromatherapy rituals in the aufguss sauna. The standout sauna has to be the two-storey Austrian-style loft. Not only is it the hottest, it boasts log-cabin décor and brushed spruce walls for a traditional feel.

A cinema (TV) sauna features special ambient lighting that changes colours according to the visuals on screen. The jungle sauna creates a tropical world with windows of greenery and a mango scent. The art deco tepidarium is stunning – painstakingly covered in gold mosaic. In amongst the saunas, a couple of ice-cold plunge pools and numerous multi-setting showers were easily accessible.

When it was time for lunch, I found the restaurant served a variety of freshly-prepared salads, pizzas and more. Prices were affordable, hitting the right note for a place that wants to keep people all day.

Back to the spa, where a major highlight was the shower grotto. Step inside and your ears are filled with the sound of water – it’s intense, like standing under a waterfall. In this dark cave, surrounded by sheets of falling water, a variety of powerful showers beat down on your body.

Upstairs there’s an impressively authentic Japanese lounge, with meditation area, steambath and a cosy fire room. Chilling outside in the onsen, the steam rising as the cold Norwegian rain falls around you, is seriously good.

Little discoveries and moments like this made The Well remarkable. There’s the obvious size and beauty of the place, but the essence for me was the element of surprise and the variety of experiences (including up to 100 showers). It’s about creating your own journey in a free and non-prescriptive way and the facility seems to be driven by a desire to make guests, quite simply, feel good. The Well is a day-long destination for people from all around the world, all walks of life, all adult ages – and all as naked as they want to be (or not). In this wellness utopia, there’s something for everyone.



Stein Erik Hagen Owner The Well

 

Hagen is the second richest man in Norway and a wellness enthusiast
 

Why did you invest in The Well?
We wanted to create something big and spectacular, something new and unique in Norway. Because of my love for spa, it ended up being this experience paradise and wellness centre for adults. It’s a business, but it’s also a dream and passion for me.

What’s the concept?
I’ve taken the best spa traditions I’ve experienced around the world and merged them under one roof. Behind every door you’re transported somewhere else and experience something different. From the zen of the Japanese garden to the freezing Nordic plunge pool and the steaming heat of an Austrian loft sauna.

Personally, I take great pleasure in bathing and sauna, it purifies and provides tranquility, strength and energy. It’s a gospel I want to make known among more people. It fits well with modern society’s focus on living a happier and healthier life. With the escalating problems of climate change, I also think the market and need for ‘daycations’ will increase rapidly.

When are you expecting an ROI?
People think I’m crazy for doing this, but if you stop doing projects that don’t fit the norm, the world would become a very boring place. As a lifelong entrepreneur, I have a strong passion for everything I do and The Well is like my baby. It has been an amazing journey. Investing tens of millions of euros in a plot of land in the forests outside of Oslo has to be motivated by more than just financial gain and we have no aspirations to break even in the first years. However, we do think that it will make a contribution to Norway and make us some money, too [eventually].

Who’s the target market?
There are 1.5 million people living within a 30 minute driving distance from The Well and that’s our core market. But word travels fast and we’re already receiving a significant percentage of visitors from countries like The Netherlands, Germany and Italy.




Juergen Klingenschmid Managing Director Thermarium*

 

The Well was a huge project says Klingenschmid
 

What areas did Thermarium work on at The Well?
It was responsible for the whole layout, design and technical planning while some areas, such as the pool, were done in cooperation with the architects.

What was the design brief?
To generate a contemporary design for the whole spa, but to also integrate different ambiences for each of the experiences themed around worldwide wellness traditions. Overall, the interiors are spacious and airy and use unobtrusive materials, but the design of special areas are completely different – they immerse guests in a narrative of each new [spa] world with stylish, complex materials and lavish colour concepts.

What are the standout features?
Reaching across three levels, the huge pool area is surrounded by a complex columns structure, which gives the hall a sacred character. The two-storey loft sauna is also very impressive.

What difficulties did you face on this project?
Due to the spa’s sheer size, it was an enormous challenge to design and realise the project in the available time. Most of the thermal cabins are extraordinary sizes. Many of them had to be prefabricated and mounted at our headquarters, then dismantled and reinstalled at The Well. In addition, we were constantly looking for energy-saving solutions and new technologies to help regulate their temperature and humidity.

*Spa equipment manufacturer and consulting firm Thermarium was acquired by the Klafs Group in 2015. Since mid 2016, Thermarium has been integrated into the Spa Division at Klafs. The Well was a key project for Thermarium, with much of the work overseen by previous MD Adrian Egger.


 



Expereinces feature stylish, lavish materials



 

Alice Davis
 

Alice Davis edits Attractions Management, sister magazine to Spa Business

Email: [email protected]

Twitter: @AliceDavisAM


Free rituals are offered in the aufguss sauna
The Northern Lights laconium is a novel experience
Davis found the water jets sheer bliss on her aching legs
The pool area stretches over three levels and provides a great central attraction
Areas are inspired by different spa cultures such as Japanese onsen
FEATURED SUPPLIERS

The sound of success: three ways music can boost spa revenue according to Myndstream’s Freddie Moross
At Myndstream, we understand the power of music elevates the spa experience. But did you know it can also be a powerful revenue generator? [more...]

Crafting luxury: Beltrami Linen's bespoke spa solutions
Beltrami Linen’s approach to the world of spa is underpinned by a strong emphasis on bespoke design, where close collaboration with customers and their designers is always of the utmost importance. [more...]
+ More featured suppliers  
COMPANY PROFILES
Hydrafacial

Founded in 1997, Hydrafacial has grown to become one of the world’s leading skin health brands. [more...]
Terres d' Afrique

Dr Stephan Helary created the company 10 years ago. He is committed to demonstrating the power of p [more...]
+ More profiles  
CATALOGUE GALLERY
 

+ More catalogues  

DIRECTORY
+ More directory  
DIARY

 

13-16 May 2024

W3Spa EMEA

Conrad Chia Laguna Sardinia , Italy
18-22 May 2024

Eco Resort Network

The Ravenala Attitude Hotel, Mauritius
+ More diary  
 
ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
 
SPA BUSINESS
SPA OPPORTUNITIES
SPA BUSINESS HANDBOOK
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS
ADVERTISE . CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2024
Uniting the world of spa & wellness
Get Spa Business and Spa Business insider digital magazines FREE
Sign up here ▸
News   Products   Magazine   Subscribe
First-person
The Well

After trekking her way round Norway, Alice Davis headed to one of the newest and most innovative spas in the country for some much needed relaxation. But does it live up to expectations?

By Alice Davis | Published in Spa Business 2016 issue 4


Background
A jungle sauna and Northern Lights laconium are just two of the novelties at The Well in Norway which opened in late 2015 with some of the most contemporary hydrothermal experiences in today’s spa industry. The three-storey bathhouse – one of the biggest in Europe – is looking to attract up to 100,000 visitors a year with its huge range of pools, steamrooms and saunas inspired by global spa traditions. It’s built in the pine forests of Sofiemyr, south of Oslo, by Norwegian architects Halvorsen & Reine and has been a key project for Thermarium, a division of Klafs, which specialises in wet spa design. Treatments by British brands Elemis and Mii make-up, and Norway’s Dermanor are also available in one of 25 suites.

The Well is the brainchild of entrepreneur Stein Erik Hagen, the second-richest man in Norway, (see p74). His investment firm Canica manages a diverse portfolio from e-commerce groups to grocery stores, but Hagen’s had experience in wellness since opening the famous Farris Bad mineral spa in Larvik in 2009.

Experience
After nine days of exploring western Norway, a visit to The Well was highly anticipated. Every muscle was aching from scaling mountains, circling placid fjords and negotiating the cultural delights of Oslo and Bergen. But that didn’t mean the NOK275m (US$33.2m, €30m, £26m) spa facility was guaranteed to impress. Norway is breathtaking – and that’s a hard act to follow.

The Well was easy to find by car, 20 minutes from Oslo down the main E6 road. There’s also a dedicated shuttle bus to and from the capital – a smart touch for an out-of-town spa that, to be worth the effort, needs people to stay all day.

Thankfully, The Well has more than enough to offer as a day-long destination and an all-day ticket is very reasonably priced at NOK495 (US$60, €54, £46). On arrival, I was greeted by Eric who was impeccably presented, fluent in English and polite. Without hesitation, he explained The Well’s concept, including the delicate subject of its rules on nudity.

The Well is a longtime dream for Hagen, who wanted to introduce the tradition and social atmosphere of the Roman bathhouse to Norway. Further inspired by the open culture of Europeans, he made it a naked spa. Eric swiftly added that it isn’t compulsory to be naked as long as visitors wear The Well’s branded swimwear, which can be purchased for NOK125 (US$15, €14, £12).

On checking in, I was given a wristband which operated the lockers and doubled up as a convenient cashless system. I had trouble using the locker because the instructions were only in Norwegian. The lack of translation was a recurring issue and I missed out on details about complementary aufguss sauna rituals and a warning to wear slippers on hot floors (ouch)! However, The Well says it’s “absolutely working to make it easier for international guests”, adding further translations and developing signs with pictograms and symbols.

At the heart of the spa are the baths, which are surrounded by saunas, steamrooms and showers. These were filled with people relaxing and enjoying themselves: floating, swimming and using the massage jets and hot tubs. Every detail is beautifully finished and the quality of the materials, fittings and furnishings can’t be faulted. The level of craftsmanship is compelling and this was the same throughout the building.

It was almost impossible to drag myself away from the massage jets, which are sheer bliss, but eventually I moved to the thermal area. There are 15 heat experiences in total, some offering special treatments such as the stea sm and aromatherapy rituals in the aufguss sauna. The standout sauna has to be the two-storey Austrian-style loft. Not only is it the hottest, it boasts log-cabin décor and brushed spruce walls for a traditional feel.

A cinema (TV) sauna features special ambient lighting that changes colours according to the visuals on screen. The jungle sauna creates a tropical world with windows of greenery and a mango scent. The art deco tepidarium is stunning – painstakingly covered in gold mosaic. In amongst the saunas, a couple of ice-cold plunge pools and numerous multi-setting showers were easily accessible.

When it was time for lunch, I found the restaurant served a variety of freshly-prepared salads, pizzas and more. Prices were affordable, hitting the right note for a place that wants to keep people all day.

Back to the spa, where a major highlight was the shower grotto. Step inside and your ears are filled with the sound of water – it’s intense, like standing under a waterfall. In this dark cave, surrounded by sheets of falling water, a variety of powerful showers beat down on your body.

Upstairs there’s an impressively authentic Japanese lounge, with meditation area, steambath and a cosy fire room. Chilling outside in the onsen, the steam rising as the cold Norwegian rain falls around you, is seriously good.

Little discoveries and moments like this made The Well remarkable. There’s the obvious size and beauty of the place, but the essence for me was the element of surprise and the variety of experiences (including up to 100 showers). It’s about creating your own journey in a free and non-prescriptive way and the facility seems to be driven by a desire to make guests, quite simply, feel good. The Well is a day-long destination for people from all around the world, all walks of life, all adult ages – and all as naked as they want to be (or not). In this wellness utopia, there’s something for everyone.



Stein Erik Hagen Owner The Well

 

Hagen is the second richest man in Norway and a wellness enthusiast
 

Why did you invest in The Well?
We wanted to create something big and spectacular, something new and unique in Norway. Because of my love for spa, it ended up being this experience paradise and wellness centre for adults. It’s a business, but it’s also a dream and passion for me.

What’s the concept?
I’ve taken the best spa traditions I’ve experienced around the world and merged them under one roof. Behind every door you’re transported somewhere else and experience something different. From the zen of the Japanese garden to the freezing Nordic plunge pool and the steaming heat of an Austrian loft sauna.

Personally, I take great pleasure in bathing and sauna, it purifies and provides tranquility, strength and energy. It’s a gospel I want to make known among more people. It fits well with modern society’s focus on living a happier and healthier life. With the escalating problems of climate change, I also think the market and need for ‘daycations’ will increase rapidly.

When are you expecting an ROI?
People think I’m crazy for doing this, but if you stop doing projects that don’t fit the norm, the world would become a very boring place. As a lifelong entrepreneur, I have a strong passion for everything I do and The Well is like my baby. It has been an amazing journey. Investing tens of millions of euros in a plot of land in the forests outside of Oslo has to be motivated by more than just financial gain and we have no aspirations to break even in the first years. However, we do think that it will make a contribution to Norway and make us some money, too [eventually].

Who’s the target market?
There are 1.5 million people living within a 30 minute driving distance from The Well and that’s our core market. But word travels fast and we’re already receiving a significant percentage of visitors from countries like The Netherlands, Germany and Italy.




Juergen Klingenschmid Managing Director Thermarium*

 

The Well was a huge project says Klingenschmid
 

What areas did Thermarium work on at The Well?
It was responsible for the whole layout, design and technical planning while some areas, such as the pool, were done in cooperation with the architects.

What was the design brief?
To generate a contemporary design for the whole spa, but to also integrate different ambiences for each of the experiences themed around worldwide wellness traditions. Overall, the interiors are spacious and airy and use unobtrusive materials, but the design of special areas are completely different – they immerse guests in a narrative of each new [spa] world with stylish, complex materials and lavish colour concepts.

What are the standout features?
Reaching across three levels, the huge pool area is surrounded by a complex columns structure, which gives the hall a sacred character. The two-storey loft sauna is also very impressive.

What difficulties did you face on this project?
Due to the spa’s sheer size, it was an enormous challenge to design and realise the project in the available time. Most of the thermal cabins are extraordinary sizes. Many of them had to be prefabricated and mounted at our headquarters, then dismantled and reinstalled at The Well. In addition, we were constantly looking for energy-saving solutions and new technologies to help regulate their temperature and humidity.

*Spa equipment manufacturer and consulting firm Thermarium was acquired by the Klafs Group in 2015. Since mid 2016, Thermarium has been integrated into the Spa Division at Klafs. The Well was a key project for Thermarium, with much of the work overseen by previous MD Adrian Egger.


 



Expereinces feature stylish, lavish materials



 

Alice Davis
 

Alice Davis edits Attractions Management, sister magazine to Spa Business

Email: [email protected]

Twitter: @AliceDavisAM


Free rituals are offered in the aufguss sauna
The Northern Lights laconium is a novel experience
Davis found the water jets sheer bliss on her aching legs
The pool area stretches over three levels and provides a great central attraction
Areas are inspired by different spa cultures such as Japanese onsen
LATEST NEWS
Banyan Group appoints Paul Hawco to spearhead wellness strategy
Paul Hawco, a seasoned figure in the international wellness industry, has assumed the role of executive director – integrated wellbeing at independent, hospitality group Banyan Group.
Ritz-Carlton Reynolds, Lake Oconee, unveils new-look lakeside destination spa
The Ritz-Carlton Reynolds, Lake Oconee in the southeastern US state of Georgia is celebrating a new milestone after unveiling its newly renovated 27,000sq ft destination spa.
Art-inspired urban spa to launch at stylish new London hotel, Art’otel London Hoxton
Art’otel, Radisson’s contemporary art-inspired lifestyle hotel brand, has strengthened its presence in London with a new hotel in Hoxton fusing art, design and hospitality.
Saga Holographic hits Kickstarter target to roll out holographic indoor bike
HoloBike, a holographic training bike that simulates trail rides in lifelike 3D, is aiming to push indoor cycling technology up a gear.
Exclusive: Yuki Kiyono goes behind the scenes of Aman’s social wellness brand Janu
Luxury hotel brand Aman, widely known for its strong spa focus, has just launched its much- talked-about sister brand Janu in Tokyo – complete with a 4,000sq m urban wellness retreat.
Equinox teams up with Dr Mark Hyman's Function Health to offer $40k annual healthspan programme
Equinox, has teamed up with health platform, Function Health, to offer 100 comprehensive laboratory tests, giving members vital insights into their internal health.
SHA Wellness shares vision for “world’s first healthy living island” in UAE
Spanish wellness brand SHA Wellness Clinic is busy preparing to bolster its wellness portfolio in 2026 with a hyper-exclusive island wellness enclave in AlJurf, UAE.
Breakers Hotel in Long Beach to relaunch as Fairmont property with tech-forward spa in 2024
The historic Breakers Hotel in Long Beach, California, is set to reopen in mid-2024 as a Fairmont Hotels & Resorts property after a significant restoration and redevelopment project.
Kempinski to make Vietnamese debut with riverside resort and spa designed by Kengo Kuma
High-end five-star hotel company Kempinski Hotels is making its mark in Vietnam with a luxury waterfront property overlooking the Saigon River.
Marriott to realise Ritz-Carlton Reserve at Trojena, the Mountains of Neom
Marriott International has signed a new deal with Neom to open a Ritz-Carlton Reserve property as part of Trojena, a brand new year-round mountain adventure destination in Saudi Arabia.
Bannatyne has bounced back from the pandemic
The Bannatyne Group says it has officially bounced back from the pandemic, with both turnover and profits restored to pre-2020 levels in 2023, according to its year-end results.
Sport England’s Active Lives insight finds record activity levels, but enduring health inequalities
While British adults are the most active they’ve been in a decade, health inequalities remain with the same groups missing out, according to Sport England’s latest Active Lives Adults Report.
+ More news   
 
FEATURED SUPPLIERS

The sound of success: three ways music can boost spa revenue according to Myndstream’s Freddie Moross
At Myndstream, we understand the power of music elevates the spa experience. But did you know it can also be a powerful revenue generator? [more...]

Crafting luxury: Beltrami Linen's bespoke spa solutions
Beltrami Linen’s approach to the world of spa is underpinned by a strong emphasis on bespoke design, where close collaboration with customers and their designers is always of the utmost importance. [more...]
+ More featured suppliers  
COMPANY PROFILES
Hydrafacial

Founded in 1997, Hydrafacial has grown to become one of the world’s leading skin health brands. [more...]
+ More profiles  
CATALOGUE GALLERY
+ More catalogues  

DIRECTORY
+ More directory  
DIARY

 

13-16 May 2024

W3Spa EMEA

Conrad Chia Laguna Sardinia , Italy
18-22 May 2024

Eco Resort Network

The Ravenala Attitude Hotel, Mauritius
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2024

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS