Find the right products and services for your spa at www.spa-kit.net
Most skincare companies perform a client skin analysis but how they do it ranges greatly. Some focus on fostering a great therapist/client relationship, some have a handwritten consultation, while others offer a high-tech analysis machine or service that reveals truths that even the most experienced therapist might miss.
The common aim is to offer a prescribed treatment targeting the client’s specific skin needs and to sell the goods to carry on the work at home. In this product focus, we’ll look at highly customised skincare lines; companies which prescribe skincare from existing ranges following an analysis; and the manufacturers of skin analysis machines.
Read more from this issue of Spa Business magazine
Ask an expert: Cancer
The number of cancer sufferers and survivors is growing. How can spas cater for them? Kath Hudson reports
Interview: Neil Jacobs
Six Senses’ new CEO reveals the group’s spa strategy and development plans
Profile: Anna Bjurstam
The new vice president of spa and wellness at Six Senses will oversee 28 facilities worldwide
Hotel spa: Palace pampering
A E100m refurbishment of Paris’ Hôtel Le Bristol attracted footballer David Beckham for a six month-long stay. Julie Cramer pays a visit to its new Spa Le Bristol by La Prairie which is becoming a healthy profit centre
Promotional feature: Design consulting
Implementing a great spa design takes inspiration, patience and discipline, according to Cary Collier, principal of Blu Spas, WTS' strategic partner. In the third of our WTS series, he shares his design philosophy with Spa Business
Research: India's wellness consumers
Leonor Stanton analyses PwC’s latest research profiling Indian wellness consumers – an industry projected to be worth US$18bn in four years’ time
Thermal spa: Hot spot
The Banjaran is Malaysia’s first and only hot springs retreat. Jennifer Harbottle examines the growth strategy
Company profile promotion: QMS Medicosmetics
QMS Medicosmetics' revolutionary skincare system was created by a trauma surgeon from Germany. Here, the company's managing partner explains how the products' unique ingredients and actions are delivering exceptional results in spas worldwide
Hotel spa: Making a debut
Steigenberger Hotels has introduced a flagship spa concept in Frankfurt. Sophie Benge reports
Resort spa: Botanical beauty
The new Spa Botánico at Dorado Beach, a Ritz-Carlton Reserve is set in five acres of ‘purification gardens’ and has a plant and herb apothecary
Product news: Product news
Product editor, Kate Corney highlights the latest product and equipment launches from the Spa Business search engine, Spa-Kit.net
PRESCRIBED SKINCARE Dove Spa Spa facility and skincare brand, Dove Spa uses the Multi Dermascope machine, by Germany’s Courage + Khazaka Electronic, to diagnose the health of its guests’ skin as a free service. Every facial client is offered a skin diagnostic before treatment, while other customers can try it on a complimentary basis. Sue Shephard, managing director for Dove Spa in the UK and Canada, says: “Use of our skin diagnostics is key to driving retail sales and our sites which do the most skin diagnostics have the highest retail percentage.” She adds that the accuracy of the technology is a USP for Dove Spa and “reinforces the credentials of therapists as skincare experts.”
This system measures elasticity, sebum levels, pigmentation and hydration, as well as taking into account lifestyle factors, before suggesting treatments and products. The machines are customised, with software which uses the same language as Dove therapists to describe skin problems. It also references Dove products. Dove chose this system as it believes that a visual check is insufficient to understand all guests’ skincare issues.
Spa-kit.net keywords: Dove Spa
Dove believes technology adds to the accuracy of a therapist check
SKINCARE ANALYSIS MACHINE Callegari Soft Plus Italian-based Callegari, part of the Catellani Group, manufactures skincare analysis machines to give operators a competitive edge and help them generate more revenue, repeat orders and client loyalty. Valeria Zanelli, sales manager for Europe, says: “After three months of using the Soft Plus in its branches, one of our clients experienced an increase of 600 per cent in the sale of skincare products.”
The company supplies over 7,000 spas and clinics across Europe. Most offer the Soft Plus as part of a pre-treatment assessment, but it can also be used to show results from treatments – which are invisible to the eye – to encourage clients to complete treatment courses.
The Soft Plus offers full skin, body and hair health assessment and its appearance and software can be customised.
The machine has a micro-camera and six probes which use light reading technology, infrared sensors and capacity measurements to read the skin’s level of hydration, pH, sebum, elasticity, melanin and temperature. It can take single readings on one element, such as elasticity, but can also produce a detailed analysis using all of the probes and micro-camera. There’s a choice of up to 10 pre-set programmes, including two anti-ageing screenings, sensitive skin assessment, cellulite screening, pigmentation screening and 3D assessment of wrinkles. The results are shown on touch screen display and can be saved and printed for the client to view.
Soft Plus offers four cheaper Mini machines which measure just one element of the skin such as hydration, melanin or sebum levels.
Spa-kit.net keyword: Catellani
Soft Plus analyses the skin and body
PRESCRIBED SKINCARE Dermalogica Dermalogica created its Face Mapping diagram (see picture) in 2002 to analyse the skin by dividing the face and neck areas into 14 different zones. It’s since found that there is a 60 per cent conversion rate from receiving a Face Mapping analysis to purchasing products. Clients have a Face Mapping analysis – a therapist-led consultation – before a skin treatment to ensure they receive the right facial for their skin type and condition. During the free analysis, the therapist examines the skin through touch and sight with a magnified light headset, while asking the client about their skin habits, routine and health. It concludes with a completed face map chart, homecare advice and a prescription of suitable Dermalogica products.
Face Mapping is used to build trust and a rapport between the therapist and client and give the professional a chance to speak freely to the customer about their skin without any pressure to buy. The goal is that the relationship becomes a long-standing one where the client revisits for treatments and product purchases and refers the skin therapist to friends and family. Annet King, director of global education for Dermalogica says: “If the client isn’t educated about her own skin, the relationship between the professional skin therapist and the client cannot be created.”
Spa-kit.net keyword: Dermalogica
Sixty per cent of Face Mapping clients go on to buy retail products
Face Mapping
CUSTOMISED SKINCARE My Blend by Clarins To complement its customisable skincare range, My Blend has developed the My Skin Diag skin analysis procedure. The two-step 20-minute analysis is part of a treatment, which costs £260 (US$391, ¤303) and lasts 95 minutes. It starts with questions on lifestyle then a Callegari Soft Plus machine (see p94) takes photographs of the skin and analyses it with probes. The aim is to add credibility and show scientifically what the needs of the client’s skin are. The diagnosis determines which My Blend facial is suitable and, with therapist input, My Blend products can also be customised accordingly.
My Blend was developed by Dr Olivier Courtin, son of Clarins founder Jacques Courtin. The range features eight anti-ageing Essential Formula day and night creams; seven Boosters, active ingredient concentrates; and seven cleansers and eye creams. In total, there are over 350 possible combinations.
Customers can’t buy My Blend products without having a diagnosis beforehand, either through a questionnaire on My-Blend.com or a My Skin Diag diagnosis. The analysis and Spa My Blend by Clarins treatments are currently available at Royal Monceau-Raffles, Paris; Ritz-Carlton, Toronto and Majestic Barrière, Cannes.
Spa-kit.net keywords: My Blend
The two-step analysis takes 20 minutes
PRESCRIBED SKINCARE Simone Mahler
Simone Mahler, the French skincare and spa facility brand, uses the Actiview 3 diagnostic device – manufactured by Advance Beauty – as a free skin analysis tool. New clients receive a diagnosis and are recommended to have between two and four skin tests each year. Since its introduction in 2011, Simone Mahler salons have seen a 30 per cent increase in product sales revenue.
During the 15-minute Actiview 3 test, a photo is taken of the client to determine the actual age of the skin and areas of concern such as forehead and eyebrow area lines, crow’s feet, sagging facial contours and pigmentation. The system then uses an enlarged picture of specific problem areas to study them more closely and recommend suitable products and treatments from the range. The machine has been adapted to recommend a Simone Mahler skincare prescription and is designed to be simple to operate and understand for the benefit of the aesthetician and client.
Contrast therapy, based on the alternation of hot and cold rituals, has become one of the
most valued practices in the fields of wellness and recovery. [more...]
Find the right products and services for your spa at www.spa-kit.net
Most skincare companies perform a client skin analysis but how they do it ranges greatly. Some focus on fostering a great therapist/client relationship, some have a handwritten consultation, while others offer a high-tech analysis machine or service that reveals truths that even the most experienced therapist might miss.
The common aim is to offer a prescribed treatment targeting the client’s specific skin needs and to sell the goods to carry on the work at home. In this product focus, we’ll look at highly customised skincare lines; companies which prescribe skincare from existing ranges following an analysis; and the manufacturers of skin analysis machines.
Read more from this issue of Spa Business magazine
Ask an expert: Cancer
The number of cancer sufferers and survivors is growing. How can spas cater for them? Kath Hudson reports
Interview: Neil Jacobs
Six Senses’ new CEO reveals the group’s spa strategy and development plans
Profile: Anna Bjurstam
The new vice president of spa and wellness at Six Senses will oversee 28 facilities worldwide
Hotel spa: Palace pampering
A E100m refurbishment of Paris’ Hôtel Le Bristol attracted footballer David Beckham for a six month-long stay. Julie Cramer pays a visit to its new Spa Le Bristol by La Prairie which is becoming a healthy profit centre
Promotional feature: Design consulting
Implementing a great spa design takes inspiration, patience and discipline, according to Cary Collier, principal of Blu Spas, WTS' strategic partner. In the third of our WTS series, he shares his design philosophy with Spa Business
Research: India's wellness consumers
Leonor Stanton analyses PwC’s latest research profiling Indian wellness consumers – an industry projected to be worth US$18bn in four years’ time
Thermal spa: Hot spot
The Banjaran is Malaysia’s first and only hot springs retreat. Jennifer Harbottle examines the growth strategy
Company profile promotion: QMS Medicosmetics
QMS Medicosmetics' revolutionary skincare system was created by a trauma surgeon from Germany. Here, the company's managing partner explains how the products' unique ingredients and actions are delivering exceptional results in spas worldwide
Hotel spa: Making a debut
Steigenberger Hotels has introduced a flagship spa concept in Frankfurt. Sophie Benge reports
Resort spa: Botanical beauty
The new Spa Botánico at Dorado Beach, a Ritz-Carlton Reserve is set in five acres of ‘purification gardens’ and has a plant and herb apothecary
Product news: Product news
Product editor, Kate Corney highlights the latest product and equipment launches from the Spa Business search engine, Spa-Kit.net
PRESCRIBED SKINCARE Dove Spa Spa facility and skincare brand, Dove Spa uses the Multi Dermascope machine, by Germany’s Courage + Khazaka Electronic, to diagnose the health of its guests’ skin as a free service. Every facial client is offered a skin diagnostic before treatment, while other customers can try it on a complimentary basis. Sue Shephard, managing director for Dove Spa in the UK and Canada, says: “Use of our skin diagnostics is key to driving retail sales and our sites which do the most skin diagnostics have the highest retail percentage.” She adds that the accuracy of the technology is a USP for Dove Spa and “reinforces the credentials of therapists as skincare experts.”
This system measures elasticity, sebum levels, pigmentation and hydration, as well as taking into account lifestyle factors, before suggesting treatments and products. The machines are customised, with software which uses the same language as Dove therapists to describe skin problems. It also references Dove products. Dove chose this system as it believes that a visual check is insufficient to understand all guests’ skincare issues.
Spa-kit.net keywords: Dove Spa
Dove believes technology adds to the accuracy of a therapist check
SKINCARE ANALYSIS MACHINE Callegari Soft Plus Italian-based Callegari, part of the Catellani Group, manufactures skincare analysis machines to give operators a competitive edge and help them generate more revenue, repeat orders and client loyalty. Valeria Zanelli, sales manager for Europe, says: “After three months of using the Soft Plus in its branches, one of our clients experienced an increase of 600 per cent in the sale of skincare products.”
The company supplies over 7,000 spas and clinics across Europe. Most offer the Soft Plus as part of a pre-treatment assessment, but it can also be used to show results from treatments – which are invisible to the eye – to encourage clients to complete treatment courses.
The Soft Plus offers full skin, body and hair health assessment and its appearance and software can be customised.
The machine has a micro-camera and six probes which use light reading technology, infrared sensors and capacity measurements to read the skin’s level of hydration, pH, sebum, elasticity, melanin and temperature. It can take single readings on one element, such as elasticity, but can also produce a detailed analysis using all of the probes and micro-camera. There’s a choice of up to 10 pre-set programmes, including two anti-ageing screenings, sensitive skin assessment, cellulite screening, pigmentation screening and 3D assessment of wrinkles. The results are shown on touch screen display and can be saved and printed for the client to view.
Soft Plus offers four cheaper Mini machines which measure just one element of the skin such as hydration, melanin or sebum levels.
Spa-kit.net keyword: Catellani
Soft Plus analyses the skin and body
PRESCRIBED SKINCARE Dermalogica Dermalogica created its Face Mapping diagram (see picture) in 2002 to analyse the skin by dividing the face and neck areas into 14 different zones. It’s since found that there is a 60 per cent conversion rate from receiving a Face Mapping analysis to purchasing products. Clients have a Face Mapping analysis – a therapist-led consultation – before a skin treatment to ensure they receive the right facial for their skin type and condition. During the free analysis, the therapist examines the skin through touch and sight with a magnified light headset, while asking the client about their skin habits, routine and health. It concludes with a completed face map chart, homecare advice and a prescription of suitable Dermalogica products.
Face Mapping is used to build trust and a rapport between the therapist and client and give the professional a chance to speak freely to the customer about their skin without any pressure to buy. The goal is that the relationship becomes a long-standing one where the client revisits for treatments and product purchases and refers the skin therapist to friends and family. Annet King, director of global education for Dermalogica says: “If the client isn’t educated about her own skin, the relationship between the professional skin therapist and the client cannot be created.”
Spa-kit.net keyword: Dermalogica
Sixty per cent of Face Mapping clients go on to buy retail products
Face Mapping
CUSTOMISED SKINCARE My Blend by Clarins To complement its customisable skincare range, My Blend has developed the My Skin Diag skin analysis procedure. The two-step 20-minute analysis is part of a treatment, which costs £260 (US$391, ¤303) and lasts 95 minutes. It starts with questions on lifestyle then a Callegari Soft Plus machine (see p94) takes photographs of the skin and analyses it with probes. The aim is to add credibility and show scientifically what the needs of the client’s skin are. The diagnosis determines which My Blend facial is suitable and, with therapist input, My Blend products can also be customised accordingly.
My Blend was developed by Dr Olivier Courtin, son of Clarins founder Jacques Courtin. The range features eight anti-ageing Essential Formula day and night creams; seven Boosters, active ingredient concentrates; and seven cleansers and eye creams. In total, there are over 350 possible combinations.
Customers can’t buy My Blend products without having a diagnosis beforehand, either through a questionnaire on My-Blend.com or a My Skin Diag diagnosis. The analysis and Spa My Blend by Clarins treatments are currently available at Royal Monceau-Raffles, Paris; Ritz-Carlton, Toronto and Majestic Barrière, Cannes.
Spa-kit.net keywords: My Blend
The two-step analysis takes 20 minutes
PRESCRIBED SKINCARE Simone Mahler
Simone Mahler, the French skincare and spa facility brand, uses the Actiview 3 diagnostic device – manufactured by Advance Beauty – as a free skin analysis tool. New clients receive a diagnosis and are recommended to have between two and four skin tests each year. Since its introduction in 2011, Simone Mahler salons have seen a 30 per cent increase in product sales revenue.
During the 15-minute Actiview 3 test, a photo is taken of the client to determine the actual age of the skin and areas of concern such as forehead and eyebrow area lines, crow’s feet, sagging facial contours and pigmentation. The system then uses an enlarged picture of specific problem areas to study them more closely and recommend suitable products and treatments from the range. The machine has been adapted to recommend a Simone Mahler skincare prescription and is designed to be simple to operate and understand for the benefit of the aesthetician and client.
Private hotel owner and developer HVL Hotels will open a new luxury resort and tourism
destination called Laval Hunter Valley in the second half of 2027 in Pokolbin, Australia.
The annual wellness festival dedicated to wellbeing, culture, longevity and human connection,
called Alma, will be hosted by Rocco Forte hotel, Verdura Resort in Sicily, Italy.
Capella Hotel Group has appointed Feisal Jaffer as chief development officer as the company
ramps up its global expansion of both its Capella and Patina brands.
People taking GLP-1 weight loss medications such as Ozempic, Wegovy, Mounjaro and Zepbound
may be losing weight, but they’re also becoming less physically active, according to new
research presented at the ENDO 2026 annual meeting of the Endocrine Society
Abu Dhabi-based investment firm Mubadala Capital has made a binding, fully financed
€1 billion
offer to acquire Pierre and Vacances SA, the European holiday resort operator behind the
continental European Center Parcs business.
Global retreat trade show, Synergy The Retreat Show, has launched a resource called The
Source, which hosts an open-access online Transformation Series programme.
The Standards Authority for Touch in Cancer Care (SATCC) charity has announced its first five-
day Living with Cancer and Beyond retreat, which will be held at Carden Park Hotel and Spa in
Cheshire, UK, between 1 and 5 September.
Patmos Aktis, a Luxury Collection Resort and Spa, has opened in Greece, with a renovated and
rebranded wellness offering called Ansana Wellness and Spa.
Contrast therapy, based on the alternation of hot and cold rituals, has become one of the
most valued practices in the fields of wellness and recovery. [more...]
