Latest
issue
GET SPA BUSINESS
magazine
Yes! Send me the FREE digital editions of Spa Business and Spa Business insider magazines and the FREE weekly Spa Business and Spa Business insider ezines and breaking news alerts!
Not right now, thanksclose this window I've already subscribed.
Uniting the world of spa & wellness
Get Spa Business and Spa Business insider digital magazines FREE
Sign up here ▸
News   Features   Products   Company profilesProfiles   Press releasesProfiles   Magazine   Handbook   Advertise    Subscribe  
NEWS
Eric Falardeau and Dominika Kampa talk about AI and customer trends at the HCM Summit
POSTED 24 Oct 2024 . BY Kath Hudson
Eric Falardeau spoke this morning at the HCM Summit Credit: McKinsey
Eric Falardeau and Dominika Kampa talk about customer trends
More people are making fitness part of their personality
Younger people are more willing to pay now than the young people of five years ago
AI is an imperative which will determine success
There is a social shift towards people making fitness routines part of their identity, Eric Falardeau, partner at McKinsey, told HCM Summit delegates this morning.

Falardeau says this is a fantastic opportunity for the sector as fitness has shifted from a casual interest to a priority for many consumers: “Younger generations are really showing up, trying different options and showing a willingness to pay, which is very different to young people five to 10 years ago.”

The two big challenges are human indiscipline and the difficulty in living the habits we want to. Technology is giving the sector the opportunity to help build habits in a way which wasn’t previously possible, but Falardeau points out the fitness sector lags behind other industries in its application of technology and that digital and AI are an imperative which will redefine the factors that determine winners.

“This is one of the most foundational strategy questions we’ll have in our careers. One of the biggest things to look at strategically,” says Falardeau.

Dominika Kampa went on to talk about how to put together an AI strategy, firstly by asking what you want to achieve as an operator: “You don’t have to build fancy tools; think about the opportunity, what AI can mean for you and how it could give you a competitive edge. A well-trained AI will always give the right answer, which a human might not.”

Summit delegates are now enjoying a networking lunch, sponsored by Perfect Gym and attending book signings by Jetts CEO, Elaine Jobson and The Well HQ co-founder, Baz Moffat.

At 2pm, One Living founder, Jonny Wilkinson, will be interviewed on stage by HCM editor, Liz Terry.

Watch the live stream here
RELATED STORIES
  FEATURE: Interview: Eric Falardeau


The sector has huge room to grow, the McKinsey global lead tells Kate Cracknell
  Elaine Jobson, CEO of Jetts, publishes high performance management book


Happy staff make more profitable businesses is the message of Jetts CEO, Elaine Jobson’s new book High Performance through Happy People.
  Baz Moffat gets 'sweat equity' backing from Priya Oberoi to drive the growth of The Well HQ


Women’s health specialist, The Well HQ, has secured 'sweat equity' backing from Priya Oberoi, founder of venture capitalists, Goddess Gaia Ventures, who will take on a senior advisory role with the business.
MORE NEWS
Accor reinvents its 1970s Thalassa hotel to launch Bel Hotel Oléron Thalasso and Spa
Bel Hotel Oléron Thalasso and Spa, MGallery Collection has opened on the French island Île d'Oléron off the country’s western coast with a 27-treatment-room spa.
Brain plasticity could be improved by manipulating the gut microbiome
Manipulating the gut microbiome could become a powerful tool for preserving brain health and resilience as people age, according to research led by Professor Paola Tognini, a neuroscientist at the Sant'Anna School of Advanced Studies in Pisa, Italy.
Jessica Sloyan establishes UK Academy of Sound and Therapeutic Arts
Jessica Sloyan, a wellness operations and training expert, has established an independent private training academy to provide professional qualifications for practitioners looking to offer immersive wellness experiences.
ISPA releases full 2026 US Spa Industry Study as annual industry revenue rises by US$1bn
The International Spa Association (ISPA) has published its full 2026 US Spa Industry Study, providing further insights into the region’s total US$1 billion (€855 million, £780 million) industry revenue increase from 2024 to 2025.
+ More news   

FEATURED SUPPLIERS

Elemis launches its first Red Light Mask, lighting the way to advanced skin health and restoration
Elemis has branched into LED skincare with the launch of its breakthrough Red Light Mask. [more...]

Embrace the chill: TechnoAlpin's Snowsky revolutionises post-fitness recovery with falling snow
In the fast-paced world of fitness and wellness, where high-intensity workouts push us to our limits and the sweat pours, the importance of efficient recovery cannot be overstated. [more...]
+ More featured suppliers  
COMPANY PROFILES
Myrtha Wellness

Founded in Italy in 1961 by visionary Giorgio Colletto, Myrtha Wellness has become a global pioneer [more...]
Wellness & Spa Solutions

Wellness & Spa Solutions, act as a strategic partner for luxury hotels, international resorts, and [more...]
+ More profiles  
CATALOGUE GALLERY
 

+ More catalogues  

DIRECTORY
+ More directory  
DIARY

 

23-26 Aug 2026

Elevate Spa Riviera Maya Edition

The Riviera Maya Edition Kanai, Playa del Carmen, Mexico
31 Aug - 02 Sep 2026

SpaTec North America

Pier Sixty Six, Fort Lauderdale, United States
+ More diary  
 
ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
 
SPA BUSINESS
SPA OPPORTUNITIES
SPA BUSINESS HANDBOOK
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS
ADVERTISE . CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2026
Uniting the world of spa & wellness
Get Spa Business and Spa Business insider digital magazines FREE
Sign up here ▸
News   Products   Magazine   Subscribe
NEWS
Eric Falardeau and Dominika Kampa talk about AI and customer trends at the HCM Summit
POSTED 24 Oct 2024 . BY Kath Hudson
Eric Falardeau spoke this morning at the HCM Summit Credit: McKinsey
Eric Falardeau and Dominika Kampa talk about customer trends
More people are making fitness part of their personality
Younger people are more willing to pay now than the young people of five years ago
AI is an imperative which will determine success
There is a social shift towards people making fitness routines part of their identity, Eric Falardeau, partner at McKinsey, told HCM Summit delegates this morning.

Falardeau says this is a fantastic opportunity for the sector as fitness has shifted from a casual interest to a priority for many consumers: “Younger generations are really showing up, trying different options and showing a willingness to pay, which is very different to young people five to 10 years ago.”

The two big challenges are human indiscipline and the difficulty in living the habits we want to. Technology is giving the sector the opportunity to help build habits in a way which wasn’t previously possible, but Falardeau points out the fitness sector lags behind other industries in its application of technology and that digital and AI are an imperative which will redefine the factors that determine winners.

“This is one of the most foundational strategy questions we’ll have in our careers. One of the biggest things to look at strategically,” says Falardeau.

Dominika Kampa went on to talk about how to put together an AI strategy, firstly by asking what you want to achieve as an operator: “You don’t have to build fancy tools; think about the opportunity, what AI can mean for you and how it could give you a competitive edge. A well-trained AI will always give the right answer, which a human might not.”

Summit delegates are now enjoying a networking lunch, sponsored by Perfect Gym and attending book signings by Jetts CEO, Elaine Jobson and The Well HQ co-founder, Baz Moffat.

At 2pm, One Living founder, Jonny Wilkinson, will be interviewed on stage by HCM editor, Liz Terry.

Watch the live stream here
RELATED STORIES
FEATURE: Interview: Eric Falardeau


The sector has huge room to grow, the McKinsey global lead tells Kate Cracknell
Elaine Jobson, CEO of Jetts, publishes high performance management book


Happy staff make more profitable businesses is the message of Jetts CEO, Elaine Jobson’s new book High Performance through Happy People.
Baz Moffat gets 'sweat equity' backing from Priya Oberoi to drive the growth of The Well HQ


Women’s health specialist, The Well HQ, has secured 'sweat equity' backing from Priya Oberoi, founder of venture capitalists, Goddess Gaia Ventures, who will take on a senior advisory role with the business.
MORE NEWS
Accor reinvents its 1970s Thalassa hotel to launch Bel Hotel Oléron Thalasso and Spa
Bel Hotel Oléron Thalasso and Spa, MGallery Collection has opened on the French island Île d'Oléron off the country’s western coast with a 27-treatment-room spa.
Brain plasticity could be improved by manipulating the gut microbiome
Manipulating the gut microbiome could become a powerful tool for preserving brain health and resilience as people age, according to research led by Professor Paola Tognini, a neuroscientist at the Sant'Anna School of Advanced Studies in Pisa, Italy.
Jessica Sloyan establishes UK Academy of Sound and Therapeutic Arts
Jessica Sloyan, a wellness operations and training expert, has established an independent private training academy to provide professional qualifications for practitioners looking to offer immersive wellness experiences.
ISPA releases full 2026 US Spa Industry Study as annual industry revenue rises by US$1bn
The International Spa Association (ISPA) has published its full 2026 US Spa Industry Study, providing further insights into the region’s total US$1 billion (€855 million, £780 million) industry revenue increase from 2024 to 2025.
Hot spring wellness community Ameyalli sells residences and breaks ground on resort and spa
Ameyalli, the 78-acre wellbeing resort and residential community in Midway in Utah, US, has broken ground on phase two of the hot spring development – the Ameyalli Resort and Spa – which is due to open in 2028.
AI firm Midjourney enters wellness with spa, fitness and body scanning concept
TLee Spas and Wellness has revealed the design concept for a high-tech spa with body mapping scanners to improve public health, for AI company Midjourney.
+ More news   
 
FEATURED SUPPLIERS

Elemis launches its first Red Light Mask, lighting the way to advanced skin health and restoration
Elemis has branched into LED skincare with the launch of its breakthrough Red Light Mask. [more...]

Embrace the chill: TechnoAlpin's Snowsky revolutionises post-fitness recovery with falling snow
In the fast-paced world of fitness and wellness, where high-intensity workouts push us to our limits and the sweat pours, the importance of efficient recovery cannot be overstated. [more...]
+ More featured suppliers  
COMPANY PROFILES
Myrtha Wellness

Founded in Italy in 1961 by visionary Giorgio Colletto, Myrtha Wellness has become a global pioneer [more...]
+ More profiles  
CATALOGUE GALLERY
+ More catalogues  

DIRECTORY
+ More directory  
DIARY

 

23-26 Aug 2026

Elevate Spa Riviera Maya Edition

The Riviera Maya Edition Kanai, Playa del Carmen, Mexico
31 Aug - 02 Sep 2026

SpaTec North America

Pier Sixty Six, Fort Lauderdale, United States
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2026

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS