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NEWS
Humphrey Cobbold says Pingdemic is a huge challenge for the sector as up to a quarter of staff are isolating
POSTED 27 Jul 2021 . BY Tom Walker
Cobbold said being able to keep sites open has been a "very close call" in some areas Credit: PureGym
The Pingdemic is threatening to create staff shortages across health clubs and fitness studios in England and Wales
Humphrey Cobbold, chief executive of PureGym, said the huge increase in people being alerted and told to self-isolate is causing unwanted disruption
In some areas, up to 25 per cent of PureGym staff have had to remain off work after being "pinged"
According to government figures, more than 600,000 people were pinged between 8 - 15 July
The Pingdemic of people receiving notifications on their phones, telling them to self-isolate because of contact with COVID-19 cases, is threatening to create staff shortages across health clubs and
fitness studios in England and Wales.

The fitness sector universally welcomed the lifting of all remaining COVID-19 restrictions on 19 July, which saw the removal of limits on group exercise classes and the end for mandatory social distancing measures.

However, "Freedom Day" – and the weeks leading up to it – have resulted in hundreds of thousands of people (among them gym staff) being "pinged" by the NHS' test and trace app.

This has left many fitness operators short of staff to keep their sites open, as those receiving the notification need to stay away from work for 10 days.

Speaking on BBC Radio 4's Today programme, Humphrey Cobbold, chief executive of PureGym, said the huge increase in people being alerted is causing unwanted disruption to businesses that are trying to recover after 16 months of lockdown.

"We've been talking for a while internally about living in the 'United Pingdom' and it has become a huge challenge for individuals and businesses," Cobbold said.

"Up to 25 per cent, in some areas, of our staff have been asked to self-isolate.

"We've been able, through flexibility and sharing of labour, to keep sites open so far but it has been a very close call in certain circumstances.

"I would echo that I think there is a different way of reacting to the pings for vaccinated people and using lateral flow tests that would help industries of all sorts a great deal and keep the economy functioning."

According to government figures, more than 520,000 people were pinged in the week to 7 July and told to self-isolate.

The following week (8 - 15 July), the figure had increased to more than 600,000 people.
RELATED STORIES
  EuropeActive to publish new study on COVID-19 cases and health club visits


Further research into the levels of positive COVID-19 cases among those to have visited fitness clubs and leisure facilities is currently being developed by EuropeActive.
  Deloitte study: more than half of US homes now have a smartwatch or fitness tracker


Fifty-eight percent of US households have a smartwatch or fitness tracker, and 39 per cent of consumers own one personally.
  Operators should focus on 'ability rather than age' to get older people active


Health clubs, gyms and leisure centres should focus on ability, rather than age, when designing, marketing and delivering activities to those aged 55 and over. The insight comes from the Life In Our Years, a new report, carried out by the ukactive Research Institute in partnership with Egym, which is based on a consultation on the fitness and leisure sector for the over-55s.
MORE NEWS
Jessica Sloyan establishes UK Academy of Sound and Therapeutic Arts
Jessica Sloyan, a wellness operations and training expert, has established an independent private training academy to provide professional qualifications for practitioners looking to offer immersive wellness experiences.
ISPA releases full 2026 US Spa Industry Study as annual industry revenue rises by US$1bn
The International Spa Association (ISPA) has published its full 2026 US Spa Industry Study, providing further insights into the region’s total US$1 billion (€855 million, £780 million) industry revenue increase from 2024 to 2025.
Hot spring wellness community Ameyalli sells residences and breaks ground on resort and spa
Ameyalli, the 78-acre wellbeing resort and residential community in Midway in Utah, US, has broken ground on phase two of the hot spring development – the Ameyalli Resort and Spa – which is due to open in 2028.
AI firm Midjourney enters wellness with spa, fitness and body scanning concept
TLee Spas and Wellness has revealed the design concept for a high-tech spa with body mapping scanners to improve public health, for AI company Midjourney.
+ More news   

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23-26 Aug 2026

Elevate Spa Riviera Maya Edition

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©Cybertrek 2026
Uniting the world of spa & wellness
Get Spa Business and Spa Business insider digital magazines FREE
Sign up here ▸
News   Products   Magazine   Subscribe
NEWS
Humphrey Cobbold says Pingdemic is a huge challenge for the sector as up to a quarter of staff are isolating
POSTED 27 Jul 2021 . BY Tom Walker
Cobbold said being able to keep sites open has been a "very close call" in some areas Credit: PureGym
The Pingdemic is threatening to create staff shortages across health clubs and fitness studios in England and Wales
Humphrey Cobbold, chief executive of PureGym, said the huge increase in people being alerted and told to self-isolate is causing unwanted disruption
In some areas, up to 25 per cent of PureGym staff have had to remain off work after being "pinged"
According to government figures, more than 600,000 people were pinged between 8 - 15 July
The Pingdemic of people receiving notifications on their phones, telling them to self-isolate because of contact with COVID-19 cases, is threatening to create staff shortages across health clubs and
fitness studios in England and Wales.

The fitness sector universally welcomed the lifting of all remaining COVID-19 restrictions on 19 July, which saw the removal of limits on group exercise classes and the end for mandatory social distancing measures.

However, "Freedom Day" – and the weeks leading up to it – have resulted in hundreds of thousands of people (among them gym staff) being "pinged" by the NHS' test and trace app.

This has left many fitness operators short of staff to keep their sites open, as those receiving the notification need to stay away from work for 10 days.

Speaking on BBC Radio 4's Today programme, Humphrey Cobbold, chief executive of PureGym, said the huge increase in people being alerted is causing unwanted disruption to businesses that are trying to recover after 16 months of lockdown.

"We've been talking for a while internally about living in the 'United Pingdom' and it has become a huge challenge for individuals and businesses," Cobbold said.

"Up to 25 per cent, in some areas, of our staff have been asked to self-isolate.

"We've been able, through flexibility and sharing of labour, to keep sites open so far but it has been a very close call in certain circumstances.

"I would echo that I think there is a different way of reacting to the pings for vaccinated people and using lateral flow tests that would help industries of all sorts a great deal and keep the economy functioning."

According to government figures, more than 520,000 people were pinged in the week to 7 July and told to self-isolate.

The following week (8 - 15 July), the figure had increased to more than 600,000 people.
RELATED STORIES
EuropeActive to publish new study on COVID-19 cases and health club visits


Further research into the levels of positive COVID-19 cases among those to have visited fitness clubs and leisure facilities is currently being developed by EuropeActive.
Deloitte study: more than half of US homes now have a smartwatch or fitness tracker


Fifty-eight percent of US households have a smartwatch or fitness tracker, and 39 per cent of consumers own one personally.
Operators should focus on 'ability rather than age' to get older people active


Health clubs, gyms and leisure centres should focus on ability, rather than age, when designing, marketing and delivering activities to those aged 55 and over. The insight comes from the Life In Our Years, a new report, carried out by the ukactive Research Institute in partnership with Egym, which is based on a consultation on the fitness and leisure sector for the over-55s.
MORE NEWS
Jessica Sloyan establishes UK Academy of Sound and Therapeutic Arts
Jessica Sloyan, a wellness operations and training expert, has established an independent private training academy to provide professional qualifications for practitioners looking to offer immersive wellness experiences.
ISPA releases full 2026 US Spa Industry Study as annual industry revenue rises by US$1bn
The International Spa Association (ISPA) has published its full 2026 US Spa Industry Study, providing further insights into the region’s total US$1 billion (€855 million, £780 million) industry revenue increase from 2024 to 2025.
Hot spring wellness community Ameyalli sells residences and breaks ground on resort and spa
Ameyalli, the 78-acre wellbeing resort and residential community in Midway in Utah, US, has broken ground on phase two of the hot spring development – the Ameyalli Resort and Spa – which is due to open in 2028.
AI firm Midjourney enters wellness with spa, fitness and body scanning concept
TLee Spas and Wellness has revealed the design concept for a high-tech spa with body mapping scanners to improve public health, for AI company Midjourney.
Swissline opens renovated urban wellness destination Labo Spa in Zurich
Swissline has opened a flagship day spa in Zurich, Switzerland, called Labo Spa.
Gran Hotel Taoro opens Sandára Wellness Centre
Gran Hotel Taoro in northern Tenerife, Spain, has completed the final phase of its three-year renovation with the debut of its Sandára Wellness Centre.
+ More news   
 
FEATURED SUPPLIERS

Elemis launches its first Red Light Mask, lighting the way to advanced skin health and restoration
Elemis has branched into LED skincare with the launch of its breakthrough Red Light Mask. [more...]

MSpa Oslo series: a timeless bestseller
The MSpa Oslo series is a perennial bestseller in global markets. With innovative engineering and premium performance, this completely portable spa line-up is expertly designed to meet the needs of customers worldwide. [more...]
+ More featured suppliers  
COMPANY PROFILES
G.M. Collin

G.M. Collin develops superior skin care products, from preventive care to combating the first signs [more...]
+ More profiles  
CATALOGUE GALLERY
+ More catalogues  

DIRECTORY
+ More directory  
DIARY

 

23-26 Aug 2026

Elevate Spa Riviera Maya Edition

The Riviera Maya Edition Kanai, Playa del Carmen, Mexico
31 Aug - 02 Sep 2026

SpaTec North America

Pier Sixty Six, Fort Lauderdale, United States
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2026

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS