Latest
issue
GET SPA BUSINESS
magazine
Yes! Send me the FREE digital editions of Spa Business and Spa Business insider magazines and the FREE weekly Spa Business and Spa Business insider ezines and breaking news alerts!
Not right now, thanksclose this window
Uniting the world of spa & wellness
Get Spa Business and Spa Business insider digital magazines FREE
Sign up here ▸
News   Features   Products   Company profilesProfiles   Magazine   Handbook   Advertise    Subscribe  
NEWS
Places Leisure does major member survey – finds 89 per cent of members plan to return
POSTED 18 Jun 2020 . BY Tom Walker
Having adequate hygiene and cleaning regimes implemented at centres was among the top concerns for gym members surveyed by Places Leisure Credit: Shutterstock.com/Gil Cohen Magen
Leisure operator, Places Leisure, has revealed the results of a survey which sought to gauge the attitudes of its members towards reopening.

The Re-Opening Survey attracted more than 30,000 responses from Places Leisure members, who used a facility at least once after 1 February 2020.

It offers insight into when members want to come back, which activities they are most likely to take part in and their thoughts around re-opening in general.

When questioned how ready members were to return to the activities they carried out previously, more than half of gym members (52 per cent), regular swimmers (59 per cent) and those attending exercise classes (52 per cent) were planning on an immediate return.

A further 37 per cent of gym goers, 38 per cent of group class attendees and 33 per cent of swimmers would be prepared to return if they "received adequate reassurances" that it was safe.

In total, only 10 per cent of swimmers, 11 per cent of gym members and 8 per cent of class attendees ruled out a return altogether.

When asked what these reassurances could be, more than 90 per cent said they would want to know adequate hygiene and cleaning regimes had been introduced, while 85 per cent said they would want to see social distancing being adhered to. 84 per cent said they would want to see limited capacity implemented at facilities.

More than a third (67 per cent) also said that, with all the restrictions in place, they would want confirmation that they could still visit a facility enough times in order to enjoy value for money.

Of those planning to return, around a quarter (26 per cent) said they would be prepared to visit a centre as soon as it opens, with half (50 per cent) saying they would attend an activity within the first week of reopening.

Less than 5 per cent said they would not visit until a facility had been open for at least a month.

Other findings include that 62 per cent of members have seen their activity levels decrease during lockdown. Worryingly, 58 per cent of parents also said their children's activity had decreased during the pandemic.

Of those who have remained active, nearly two thirds (63 per cent) have undertaken home workouts in some form – with a quarter (25 per cent) using online or live-streamed content.

Nearly a third (30 per cent) fo members who had carried out home workouts during lockdown said they would carry out the "same level or more" afterwards.

"Understanding how our customers feel and what they expect is critical to our business success," said John Oxley, Places Leisure's chief operating officer, in the foreword to the report on the survey.

"The Covid-19 pandemic has disrupted the physical activity habits of more than a quarter of a million members.

"It was critical, therefore, that in planning to re-open we sought their views and opinions – what did they expect, how well had we kept in touch and was this disruption likely to permanently change their attitudes and behaviours?"

Andy Glover, head of customer experience, added: "We hope the results prove insightful and helpful at a challenging time for both customers and businesses."

Places Leisure has published the results of the survey. To access the results, click here.
RELATED STORIES
  US gym market: research finds two-thirds plan to return, but Millennials and Gen Z may be hit by financial constraints


Two thirds (65 per cent) of gym and health club members in the US are planning on returning to their facility once lockdown measures allow it, according to a new study.
  FEATURE: Talking Point: The future of facilities


How will facility provision change after lockdown? We ask the experts
  FEATURE: Statistics: World changing


A new survey tells us how consumers are likely to respond to reopening
MORE NEWS
Ritz-Carlton Reynolds, Lake Oconee, unveils new-look lakeside destination spa
The Ritz-Carlton Reynolds, Lake Oconee in the southeastern US state of Georgia is celebrating a new milestone after unveiling its newly renovated 27,000sq ft destination spa.
Art-inspired urban spa to launch at stylish new London hotel, Art’otel London Hoxton
Art’otel, Radisson’s contemporary art-inspired lifestyle hotel brand, has strengthened its presence in London with a new hotel in Hoxton fusing art, design and hospitality.
Saga Holographic hits Kickstarter target to roll out holographic indoor bike
HoloBike, a holographic training bike that simulates trail rides in lifelike 3D, is aiming to push indoor cycling technology up a gear.
Exclusive: Yuki Kiyono goes behind the scenes of Aman’s social wellness brand Janu
Luxury hotel brand Aman, widely known for its strong spa focus, has just launched its much- talked-about sister brand Janu in Tokyo – complete with a 4,000sq m urban wellness retreat.
+ More news   

FEATURED SUPPLIERS

Crafting luxury: Beltrami Linen's bespoke spa solutions
Beltrami Linen’s approach to the world of spa is underpinned by a strong emphasis on bespoke design, where close collaboration with customers and their designers is always of the utmost importance. [more...]

The sound of success: three ways music can boost spa revenue according to Myndstream’s Freddie Moross
At Myndstream, we understand the power of music elevates the spa experience. But did you know it can also be a powerful revenue generator? [more...]
+ More featured suppliers  
COMPANY PROFILES
TAC | The Assistant Company

Founded in 2001, TAC is an owner-managed company with more than 110 employees and four locations: in [more...]
Seed To Skin

Founded by Jeanette Thottrup in 2018, in Tuscany, Seed to Skin is an award winning skincare line. [more...]
+ More profiles  
CATALOGUE GALLERY
 

+ More catalogues  

DIRECTORY
+ More directory  
DIARY

 

13-16 May 2024

W3Spa EMEA

Conrad Chia Laguna Sardinia , Italy
18-22 May 2024

Eco Resort Network

The Ravenala Attitude Hotel, Mauritius
+ More diary  
 
ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
 
SPA BUSINESS
SPA OPPORTUNITIES
SPA BUSINESS HANDBOOK
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS
ADVERTISE . CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2024
Uniting the world of spa & wellness
Get Spa Business and Spa Business insider digital magazines FREE
Sign up here ▸
News   Products   Magazine   Subscribe
NEWS
Places Leisure does major member survey – finds 89 per cent of members plan to return
POSTED 18 Jun 2020 . BY Tom Walker
Having adequate hygiene and cleaning regimes implemented at centres was among the top concerns for gym members surveyed by Places Leisure Credit: Shutterstock.com/Gil Cohen Magen
Leisure operator, Places Leisure, has revealed the results of a survey which sought to gauge the attitudes of its members towards reopening.

The Re-Opening Survey attracted more than 30,000 responses from Places Leisure members, who used a facility at least once after 1 February 2020.

It offers insight into when members want to come back, which activities they are most likely to take part in and their thoughts around re-opening in general.

When questioned how ready members were to return to the activities they carried out previously, more than half of gym members (52 per cent), regular swimmers (59 per cent) and those attending exercise classes (52 per cent) were planning on an immediate return.

A further 37 per cent of gym goers, 38 per cent of group class attendees and 33 per cent of swimmers would be prepared to return if they "received adequate reassurances" that it was safe.

In total, only 10 per cent of swimmers, 11 per cent of gym members and 8 per cent of class attendees ruled out a return altogether.

When asked what these reassurances could be, more than 90 per cent said they would want to know adequate hygiene and cleaning regimes had been introduced, while 85 per cent said they would want to see social distancing being adhered to. 84 per cent said they would want to see limited capacity implemented at facilities.

More than a third (67 per cent) also said that, with all the restrictions in place, they would want confirmation that they could still visit a facility enough times in order to enjoy value for money.

Of those planning to return, around a quarter (26 per cent) said they would be prepared to visit a centre as soon as it opens, with half (50 per cent) saying they would attend an activity within the first week of reopening.

Less than 5 per cent said they would not visit until a facility had been open for at least a month.

Other findings include that 62 per cent of members have seen their activity levels decrease during lockdown. Worryingly, 58 per cent of parents also said their children's activity had decreased during the pandemic.

Of those who have remained active, nearly two thirds (63 per cent) have undertaken home workouts in some form – with a quarter (25 per cent) using online or live-streamed content.

Nearly a third (30 per cent) fo members who had carried out home workouts during lockdown said they would carry out the "same level or more" afterwards.

"Understanding how our customers feel and what they expect is critical to our business success," said John Oxley, Places Leisure's chief operating officer, in the foreword to the report on the survey.

"The Covid-19 pandemic has disrupted the physical activity habits of more than a quarter of a million members.

"It was critical, therefore, that in planning to re-open we sought their views and opinions – what did they expect, how well had we kept in touch and was this disruption likely to permanently change their attitudes and behaviours?"

Andy Glover, head of customer experience, added: "We hope the results prove insightful and helpful at a challenging time for both customers and businesses."

Places Leisure has published the results of the survey. To access the results, click here.
RELATED STORIES
US gym market: research finds two-thirds plan to return, but Millennials and Gen Z may be hit by financial constraints


Two thirds (65 per cent) of gym and health club members in the US are planning on returning to their facility once lockdown measures allow it, according to a new study.
FEATURE: Talking Point: The future of facilities


How will facility provision change after lockdown? We ask the experts
FEATURE: Statistics: World changing


A new survey tells us how consumers are likely to respond to reopening
MORE NEWS
Ritz-Carlton Reynolds, Lake Oconee, unveils new-look lakeside destination spa
The Ritz-Carlton Reynolds, Lake Oconee in the southeastern US state of Georgia is celebrating a new milestone after unveiling its newly renovated 27,000sq ft destination spa.
Art-inspired urban spa to launch at stylish new London hotel, Art’otel London Hoxton
Art’otel, Radisson’s contemporary art-inspired lifestyle hotel brand, has strengthened its presence in London with a new hotel in Hoxton fusing art, design and hospitality.
Saga Holographic hits Kickstarter target to roll out holographic indoor bike
HoloBike, a holographic training bike that simulates trail rides in lifelike 3D, is aiming to push indoor cycling technology up a gear.
Exclusive: Yuki Kiyono goes behind the scenes of Aman’s social wellness brand Janu
Luxury hotel brand Aman, widely known for its strong spa focus, has just launched its much- talked-about sister brand Janu in Tokyo – complete with a 4,000sq m urban wellness retreat.
Equinox teams up with Dr Mark Hyman's Function Health to offer $40k annual healthspan programme
Equinox, has teamed up with health platform, Function Health, to offer 100 comprehensive laboratory tests, giving members vital insights into their internal health.
SHA Wellness shares vision for “world’s first healthy living island” in UAE
Spanish wellness brand SHA Wellness Clinic is busy preparing to bolster its wellness portfolio in 2026 with a hyper-exclusive island wellness enclave in AlJurf, UAE.
+ More news   
 
FEATURED SUPPLIERS

Crafting luxury: Beltrami Linen's bespoke spa solutions
Beltrami Linen’s approach to the world of spa is underpinned by a strong emphasis on bespoke design, where close collaboration with customers and their designers is always of the utmost importance. [more...]

The sound of success: three ways music can boost spa revenue according to Myndstream’s Freddie Moross
At Myndstream, we understand the power of music elevates the spa experience. But did you know it can also be a powerful revenue generator? [more...]
+ More featured suppliers  
COMPANY PROFILES
TAC | The Assistant Company

Founded in 2001, TAC is an owner-managed company with more than 110 employees and four locations: in [more...]
+ More profiles  
CATALOGUE GALLERY
+ More catalogues  

DIRECTORY
+ More directory  
DIARY

 

13-16 May 2024

W3Spa EMEA

Conrad Chia Laguna Sardinia , Italy
18-22 May 2024

Eco Resort Network

The Ravenala Attitude Hotel, Mauritius
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2024

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS