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NEWS
Rockliffe Hall Spa will offer hotel guests DIY treatment toolkits with virtual tutorials during spa’s closure
POSTED 25 Jun 2020 . BY Megan Whitby
The spa kits are available in two versions Credit: Rockliffe Hall Hotel
"We’ve come up with innovative new ways to make sure our guests still get the luxury service they’d expect when the hotel reopens"
– Jason Adams
Rockliffe Hall Spa is preparing to provide in-room wellness treatment experiences for hotel guests while the spa remains closed due to the COVID pandemic.

The spa team at Rockliffe Hall Hotel, in Durham, UK, has created in-room treatment kits with DIY video tutorials to allow guests to perform treatments from the comfort of their guest room.

UK hotels have been given the green light to reopen by the government on 4 July while spas have been instructed to remain closed.

Guests will be able to choose from two different spa kits – Facial in a box or Deluxe Spa in a box – both of which will be sent to guest’s rooms along with a video tutorial where a spa expert will guide guests on how to use each product to create their own spa experience.

Costing £42 (US$52, €47), the Facial in a box kit is suitable for all skin types and is designed to deliver dewy radiant skin using a range of Caudalie products, including its Instant foaming cleanser, Beauty Elixir, Gentle Buffing Cream Exfoliator and Instant Detox Mask, as well as three samples of Caudalie’s Premier Cru range – The Serum, The Rich Cream and The Eye Cream.

The Deluxe kit is designed to facilitate an in-room relaxation space and includes hand balm, pillow mist, bath foam and a candle from aromatherapy specialists, Neom. The package also features a Comfort Zone sheet mask and hand and foot care samples, as well as a Davines hair mask. The deluxe in-room spa kit is priced at £97 (US$120, €106).

Although Rockliffe’s spa remains closed it is provisionally accepting Spa Day and Treatment bookings from 1 August subject to the latest government guidelines.

The hotel management is closely following all developments and is working closely with professional bodies including the UK Spa Association.

Jason Adams, Rockliffe Hall’s MD, said: “While the hotel has been closed we’ve made the best use of the time of those who haven’t been furloughed – we’ve come up with innovative new ways to make sure our guests still get the luxury service they’d expect when the hotel re-opens, in very different circumstances to what any of us are used to.

“Of course, we’ve also introduced rigorous protocols to ensure everyone stays safe, but under our team’s PPE you can rest assured you’ll enjoy the usual first-class Rockliffe hospitality.”
Sign up here to get the Spa Business and Spa Business insider weekly ezines and every issue of Spa Business and Spa Business insider magazines free on digital.
UK hotels have been given the green light to reopen by the government on 4 July while spas have been instructed to remain closed Credit: Rockliffe Hall Hotel
Although Rockliffe’s spa remains closed it is provisionally accepting Spa Day and Treatment bookings from 1 August subject to the latest government guidelines Credit: Rockliffe Hall Hotel
PROJECT PROFILE:

Rockliffe Hall spa garden
Rockliffe Hall in Darlington is investing approximately £1m in various projects to expand its hospitality and leisure facilities and a portion of those funds will include the creation of a spa garden that will sit adjacent to the existing 13 treatment room wellness centre.

Location: Darlington , United Kingdom
Budget: £1m

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News   Products   Magazine
NEWS
Rockliffe Hall Spa will offer hotel guests DIY treatment toolkits with virtual tutorials during spa’s closure
POSTED 25 Jun 2020 . BY Megan Whitby
The spa kits are available in two versions Credit: Rockliffe Hall Hotel
We’ve come up with innovative new ways to make sure our guests still get the luxury service they’d expect when the hotel reopens
– Jason Adams
Rockliffe Hall Spa is preparing to provide in-room wellness treatment experiences for hotel guests while the spa remains closed due to the COVID pandemic.

The spa team at Rockliffe Hall Hotel, in Durham, UK, has created in-room treatment kits with DIY video tutorials to allow guests to perform treatments from the comfort of their guest room.

UK hotels have been given the green light to reopen by the government on 4 July while spas have been instructed to remain closed.

Guests will be able to choose from two different spa kits – Facial in a box or Deluxe Spa in a box – both of which will be sent to guest’s rooms along with a video tutorial where a spa expert will guide guests on how to use each product to create their own spa experience.

Costing £42 (US$52, €47), the Facial in a box kit is suitable for all skin types and is designed to deliver dewy radiant skin using a range of Caudalie products, including its Instant foaming cleanser, Beauty Elixir, Gentle Buffing Cream Exfoliator and Instant Detox Mask, as well as three samples of Caudalie’s Premier Cru range – The Serum, The Rich Cream and The Eye Cream.

The Deluxe kit is designed to facilitate an in-room relaxation space and includes hand balm, pillow mist, bath foam and a candle from aromatherapy specialists, Neom. The package also features a Comfort Zone sheet mask and hand and foot care samples, as well as a Davines hair mask. The deluxe in-room spa kit is priced at £97 (US$120, €106).

Although Rockliffe’s spa remains closed it is provisionally accepting Spa Day and Treatment bookings from 1 August subject to the latest government guidelines.

The hotel management is closely following all developments and is working closely with professional bodies including the UK Spa Association.

Jason Adams, Rockliffe Hall’s MD, said: “While the hotel has been closed we’ve made the best use of the time of those who haven’t been furloughed – we’ve come up with innovative new ways to make sure our guests still get the luxury service they’d expect when the hotel re-opens, in very different circumstances to what any of us are used to.

“Of course, we’ve also introduced rigorous protocols to ensure everyone stays safe, but under our team’s PPE you can rest assured you’ll enjoy the usual first-class Rockliffe hospitality.”
Sign up here to get the Spa Business and Spa Business insider weekly ezines and every issue of Spa Business and Spa Business insider magazines free on digital.
UK hotels have been given the green light to reopen by the government on 4 July while spas have been instructed to remain closed Credit: Rockliffe Hall Hotel
Although Rockliffe’s spa remains closed it is provisionally accepting Spa Day and Treatment bookings from 1 August subject to the latest government guidelines Credit: Rockliffe Hall Hotel
RELATED STORIES
Wellness For Heroes initiative donates free spa treatments to key workers


Luxury spa collection website, The Luxury Spa Edit, has joined forces with spa hotels across the UK to express their gratitude for those putting their lives at risk to help others during the COVID-19 pandemic.
Good Spa Guide and ESPA announce 2019 best UK spas


The Good Spa Guide (GSG), in association with ESPA Skincare, recently revealed the winners of its 10th annual awards at the UK SpaLife conference.
Rockcliffe Hall Spa invests £200k in new gym


Rockcliffe Hall Hotel & Spa in Darlington, UK, has invested £200,000 in the refurbishment of its gym facilities.
UK spa leaders gather to debate staff recruitment and retention


Some of the UK's leading spa operators and consultants convened in Birmingham last week (14 November) for a CEO Summit to come up with potential solutions for how to find and keep good therapists.
MORE NEWS
Psychology professor trains Preidlhof’s therapists how to help guests recover from lockdown
Italian destination spa and hotel, Preidlhof, in South Tyrol, has reopened with new measures and offerings designed to address the guests’ needs and challenges following global lockdown.
Subtle Energies develops programmes to support emotional and physical recovery from lockdown
Ayurvedic product house, Subtle Energies, has developed two programmes for people coming out of isolation to help restore their bodies physically, mentally and emotionally.
Four Seasons Silicon Valley brings wellness refresh to guest rooms with Tonal wellbeing upgrade
Four Seasons Hotel Silicon Valley, US, is the world’s first hotel to feature Tonal, an intelligent in- room gym and personal trainer, for guests to use at their convenience.
Alberto Apostoli, Laszlo Puczko and Martin Goldman to speak at inaugural Medical Wellness Congress
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FEATURED SUPPLIERS

Made for multi-center spas. Perfect for the post-COVID world
Your customers expect greater health and safety assurances. Zenoti helps you exceed new expectations by seamlessly weaving every interaction with your brand through their trusted mobile phones, reducing unnecessary touch and maintaining social distancing. [more...]

30th annual ISPA Conference & Expo moves to May 2021
COVID-19 has led us and our industry to pause, breathe and reset. [more...]
COMPANY PROFILES
The Madison Collection

Distinct collections of robes, towels and hotel and spa linens are available in innovative fabrics [more...]
+ More profiles  
CATALOGUE GALLERY
+ More catalogues  

VIDEO GALLERY

Zenoti Payments
Provide your customers with a seamless and frictionless payment experience. With 99.99% uptime, round the clock security and support, Zenoti Payment will surely give you an upper hand! Find out more...
+ More videos  

DIRECTORY
+ More directory  
DIARY

 

16-17 Jul 2020

APSWC Round Table 2020

Naman Resort, Da Nang, Vietnam
03-05 Aug 2020

World Fitness & Wellness Summit

Raffles City Convention Centre, Singapore
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media, Portmill House, Portmill Lane,
Hitchin, Hertfordshire SG5 1DJ Tel: +44 (0)1462 431385

©Cybertrek 2020

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
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