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NEWS
US$14.7m settlement in Canyon Ranch lawsuit
POSTED 31 Oct 2008 . BY Sarah Todd
A US$14.7m (11.7m euro, £9.4m) settlement has been agreed with around 600 former employees of Canyon Ranch in Lenox, Massachusetts, US.

The former workers filed the class-action lawsuit against Canyon Ranch in May 2007, reportedly claiming they didn’t see any of an 18 per cent ‘service charge’ paid by customers and “feared that they would lose their jobs if they pursued their inquiries or pressed for payment of the tips”.

However, Canyon Ranch’s founders, Mel and Enid Zuckerman, said the fee was never intended to be viewed as a gratuity, arguing that the company provided “a comprehensive pay and benefits package which... frees our employees from having to depend on tips”.

The ‘service charge’ has since been renamed as a resort amenities fee.

The first Canyon Ranch Health Resort launched in Tucson, Arizona, US, in 1979. The company currently has two health resorts – in Tucson, Arizona, and Lenox, Massachusetts.

The settlement – understood to be one of the biggest of kinds in Massachusetts – now awaits a judge’s approval from the US District Court in Springfield. Details: canyonranch.com

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HCM Invest opens applications for pitching slots
The inaugural HCM Invest event has opened applications for pitching slots ahead of its launch in London on 21 October 2026.
Synergy – The Retreat Show invites consumer and industry perspectives on retreats for research
Synergy – The Retreat Show, the global trade show for retreats, has launched a global research initiative that will provide insights into the retreat sector from both consumer and industry perspectives.
Turkey is crowned the best massage nation at world championship
Turkey came first at this year’s World Championship in Massage between 3-5 July in Copenhagen, Denmark.
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23-26 Aug 2026

Elevate Spa Riviera Maya Edition

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10-12 Sep 2026

ASEAN Patio Pool Spa Expo 2026

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©Cybertrek 2026
Uniting the world of spa & wellness
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News   Products   Magazine   Subscribe
NEWS
US$14.7m settlement in Canyon Ranch lawsuit
POSTED 31 Oct 2008 . BY Sarah Todd
A US$14.7m (11.7m euro, £9.4m) settlement has been agreed with around 600 former employees of Canyon Ranch in Lenox, Massachusetts, US.

The former workers filed the class-action lawsuit against Canyon Ranch in May 2007, reportedly claiming they didn’t see any of an 18 per cent ‘service charge’ paid by customers and “feared that they would lose their jobs if they pursued their inquiries or pressed for payment of the tips”.

However, Canyon Ranch’s founders, Mel and Enid Zuckerman, said the fee was never intended to be viewed as a gratuity, arguing that the company provided “a comprehensive pay and benefits package which... frees our employees from having to depend on tips”.

The ‘service charge’ has since been renamed as a resort amenities fee.

The first Canyon Ranch Health Resort launched in Tucson, Arizona, US, in 1979. The company currently has two health resorts – in Tucson, Arizona, and Lenox, Massachusetts.

The settlement – understood to be one of the biggest of kinds in Massachusetts – now awaits a judge’s approval from the US District Court in Springfield. Details: canyonranch.com

MORE NEWS
Franchise expert Carrie Walsh joins Hand and Stone Massage and Facial Spa as CEO
Hand and Stone Massage and Facial Spa, the spa business with more than 650 locations across the US and Canada, has appointed franchise expert Carrie Walsh as CEO as the company plans to expand.
HCM Invest opens applications for pitching slots
The inaugural HCM Invest event has opened applications for pitching slots ahead of its launch in London on 21 October 2026.
Synergy – The Retreat Show invites consumer and industry perspectives on retreats for research
Synergy – The Retreat Show, the global trade show for retreats, has launched a global research initiative that will provide insights into the retreat sector from both consumer and industry perspectives.
Turkey is crowned the best massage nation at world championship
Turkey came first at this year’s World Championship in Massage between 3-5 July in Copenhagen, Denmark.
The Wellness Tourism Association publishes industry framework for ethical and responsible retreats
The Wellness Tourism Association (WTA) has published a non-regulatory global industry framework designed to ensure the retreat market offers responsible experiences.
One in three spa practitioners have considered leaving the industry due to concerns about their own wellbeing
A new survey of UK and international spa practitioners shows that stress, burnout and wellbeing concerns have caused one in three respondents to consider leaving the industry.
+ More news   
 
FEATURED SUPPLIERS

Elemis launches its first Red Light Mask, lighting the way to advanced skin health and restoration
Elemis has branched into LED skincare with the launch of its breakthrough Red Light Mask. [more...]

Embrace the chill: TechnoAlpin's Snowsky revolutionises post-fitness recovery with falling snow
In the fast-paced world of fitness and wellness, where high-intensity workouts push us to our limits and the sweat pours, the importance of efficient recovery cannot be overstated. [more...]
+ More featured suppliers  
COMPANY PROFILES
Lemi Group

Lemi Group designs and produces treatment tables, chairs and multi-functional furniture and equipmen [more...]
+ More profiles  
CATALOGUE GALLERY
+ More catalogues  

DIRECTORY
+ More directory  
DIARY

 

23-26 Aug 2026

Elevate Spa Riviera Maya Edition

The Riviera Maya Edition Kanai, Playa del Carmen, Mexico
10-12 Sep 2026

ASEAN Patio Pool Spa Expo 2026

MITEC Kuala Lumpur,Malaysia, Malaysia
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2026

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS