GET SPA BUSINESS
magazine
Yes! Send me the FREE digital editions of Spa Business and Spa Business insider magazines and the FREE weekly Spa Business and Spa Business insider ezines and breaking news alerts!
Not right now, thanksclose this window
News   Features   Video    Products   Magazine   Handbook   Email sign up   Advertise  
PROMOTION
AskNicely helps empower businesses to improve customer experience and boost NPS
11 Dec 2020
The software captures feedback which can be harnessed by businesses to help increase frontline workers’ NPS and customer satisfaction / Shutterstock/Dmytro Zinkevych
We believe growth is driven by awesome experiences created by motivated people
– Aaron Ward, CEO at AskNicely
Maintaining a consistent customer experience is critical to the success of a growing B2C service brand.

For the spa and wellness industry, improving customer experience can be tricky as managers can’t always observe all interactions between therapists and customers.

Each time the customer experience is not polished and memorable, money gets left on the table, and ultimately, a negative customer experience can be costly for a growing brand.

In response, customer experience software provider, AskNicely, has developed a turnkey solution to help businesses achieve a competitive advantage by harnessing customer feedback and coaching frontline workers to deliver a consistent customer experience.

“We believe growth is driven by awesome experiences created by motivated people” says CEO Aaron Ward.

AskNicely connects real-time customer feedback with all your teams, systems and processes, based on the Net Promoter Score (NPS®) framework. Track any customer experience metric including NPS, 5-Star, CSAT or Customer Effort Score. Close the loop with your customers and encourage them to leave reviews on Facebook and Google to attract new customers.

Empower your frontline teams to view their own customer experience score, access coaching and development, receive recognition from their peers and provide suggestions to management on how to improve the customer experience all from within the AskNicely mobile app.

For B2C service businesses, AskNicely offers a myriad of benefits, ranging from repeat visits and positive word of mouth to client referrals and improved employee retention.

AskNicely can be set-up within minutes and there are packages to accommodate any sized business. For more information, follow this link and to watch AskNicely’s video about what’s on offer, click here.

For best practices on improving the customer experience check out the 7 Habits of Highly Effective People Powered Businesses.

To sign up for your free trial now, follow this link and to watch AskNicely’s video about what’s on offer, click here.

For those looking for detailed advice on how to improve customer experience and boost NPS, head to AskNicely's official blog.
If you would like to get each issue of Spa Business and Spa Business insider magazines sent direct to you for FREE, plus the weekly Spa Business and Spa Business insider ezines, sign up now!
AskNicely
Address: 1615 SE 3rd Avenue Floor 3 Portland Oregon 97214 United States
PRODUCT NEWS
ESPA reveals luxury lifestyle collection complete with spa robe and slippers
ESPA has launched a lifestyle collection, encompassing two loungewear pieces for moments when people need a little self-care but can’t find the time to dedicate to a spa day.
Siminetti unveils first glimpses of Mother of Pearl decorative surfaces inspired by the four seasons
Siminetti has collaborated with British designer Chrisanna London to create a luxury Mother of Pearl decorative surface range inspired by nature.
Thalion launches soothing AlgoCalm range for sensitive skin
French marine product house Thalion has developed and unveiled the new AlgoCalm range, designed specifically to accommodate and rebalance sensitive skin.
ASPA International launches handheld UV-C light disinfection lamp
For over 30 years, ASPA International has designed and built high-quality spas for the hotel, health and wellness sectors.
Urb’n Nature launches sustainable wooden room key cards
Urb'n Nature, a skincare brand owned by The Organic Spa Company, offers a Zero Waste collection with products to help spas and hotels reduce their carbon footprints and plastic waste.
SPATEX Virtual – coming soon to a screen near you!
With live exhibitions cancelled for the immediate future, SPATEX is making its global virtual debut from 2 - 4 February.
Circadia launches $50,000 scholarship scheme for aesthetics students to support diversity
Professional skincare brand Circadia has unveiled ‘The Sage Michaela Lucas Timing is Everything scholarship’ to support biracial, indigenous and persons of colour (BIPOC) pursuing a career in the professional esthetics sector.
Biohacking Orb launches at CES
A touchless, self-administered wellness experience which taps into evidence-based modalities to enhance spirit and mood, and improve body and mind performance, launches today (12 January) at global tech trade show, CES.
Tylö’s new infrared sauna evenly envelopes users in soothing heat
Sauna specialist Tylö – of the TylöHelo group – has created a new infrared sauna range, named T series.
Vinésime launches Vine Elixir derived from Pinot Noir grape
Luxury French vino-cosmetics brand Vinésime has unveiled a nutricosmetic – named Vine Elixir – designed to nourish and protect the skin from the inside and out.
Starpool transforms boutique Italian hotel with wellness suites and private in-room spas
Italian wellness supplier Starpool has overseen the installation of luxury wellness facilities at a boutique hotel in Italy’s Lombardy Region.
Sweet dreams: Nollapelli’s bedding improves sleep and protects skin and hair health
Linen specialist Nollapelli has combined the latest in beauty science, textile technology and sleep discovery to create bedding which underpins healthy restorative sleep.
+ More products  
LATEST JOBS
General Manager
Everyone Active
Salary: Excellent salary plus benefits
Job location: Blackbrook Leisure Centre and Spa and Taunton Swimming Pool , United Kingdom
Head of global sales
VOYA Products Ltd
Salary: Competitive
Job location: Europe
+ More jobs  

Supplier details
AskNicely

AskNicely is the customer experience platform for frontline teams in people-powered businesses.
https://www.asknicely.com/
More details
COMPANY PROFILES
Dröm UK Ltd

Dröm UK specialises in the design and installation of luxury, bespoke spa and thermal wellbeing area [more...]
+ More profiles  
CATALOGUE GALLERY
 

+ More catalogues  

VIDEO GALLERY

ResortSuite mobile: give your guests unlimited access to your resort
ResortSuite mobile. Deploy your own fully branded app. Give your guests unlimited access to your resort with real time booking capabilities, dining reservations, itineraries, member profiles and more... Find out more...
+ More videos  

DIRECTORY
+ More directory  
DIARY

 

02-04 Feb 2021

Beauty West Africa

Landmark Centre, Lagos, Nigeria
02-04 Feb 2021

Spatex 2021

Ericsson Exhibition Hall, Ricoh Arena, Coventry, United Kingdom
+ More diary  
 
ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
 
SPA BUSINESS
SPA OPPORTUNITIES
SPA BUSINESS HANDBOOK
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS
ADVERTISE . CONTACT US

Leisure Media, Portmill House, Portmill Lane,
Hitchin, Hertfordshire SG5 1DJ Tel: +44 (0)1462 431385

©Cybertrek 2021
News   Products   Magazine
PROMOTION
AskNicely helps empower businesses to improve customer experience and boost NPS
11 Dec 2020
The software captures feedback which can be harnessed by businesses to help increase frontline workers’ NPS and customer satisfaction / Shutterstock/Dmytro Zinkevych
We believe growth is driven by awesome experiences created by motivated people
– Aaron Ward, CEO at AskNicely
Maintaining a consistent customer experience is critical to the success of a growing B2C service brand.

For the spa and wellness industry, improving customer experience can be tricky as managers can’t always observe all interactions between therapists and customers.

Each time the customer experience is not polished and memorable, money gets left on the table, and ultimately, a negative customer experience can be costly for a growing brand.

In response, customer experience software provider, AskNicely, has developed a turnkey solution to help businesses achieve a competitive advantage by harnessing customer feedback and coaching frontline workers to deliver a consistent customer experience.

“We believe growth is driven by awesome experiences created by motivated people” says CEO Aaron Ward.

AskNicely connects real-time customer feedback with all your teams, systems and processes, based on the Net Promoter Score (NPS®) framework. Track any customer experience metric including NPS, 5-Star, CSAT or Customer Effort Score. Close the loop with your customers and encourage them to leave reviews on Facebook and Google to attract new customers.

Empower your frontline teams to view their own customer experience score, access coaching and development, receive recognition from their peers and provide suggestions to management on how to improve the customer experience all from within the AskNicely mobile app.

For B2C service businesses, AskNicely offers a myriad of benefits, ranging from repeat visits and positive word of mouth to client referrals and improved employee retention.

AskNicely can be set-up within minutes and there are packages to accommodate any sized business. For more information, follow this link and to watch AskNicely’s video about what’s on offer, click here.

For best practices on improving the customer experience check out the 7 Habits of Highly Effective People Powered Businesses.

To sign up for your free trial now, follow this link and to watch AskNicely’s video about what’s on offer, click here.

For those looking for detailed advice on how to improve customer experience and boost NPS, head to AskNicely's official blog.
If you would like to get each issue of Spa Business and Spa Business insider magazines sent direct to you for FREE, plus the weekly Spa Business and Spa Business insider ezines, sign up now!
AskNicely
Address: 1615 SE 3rd Avenue Floor 3 Portland Oregon 97214 United States
PRODUCT NEWS
ESPA reveals luxury lifestyle collection complete with spa robe and slippers
ESPA has launched a lifestyle collection, encompassing two loungewear pieces for moments when people need a little self-care but can’t find the time to dedicate to a spa day.
Siminetti unveils first glimpses of Mother of Pearl decorative surfaces inspired by the four seasons
Siminetti has collaborated with British designer Chrisanna London to create a luxury Mother of Pearl decorative surface range inspired by nature.
Thalion launches soothing AlgoCalm range for sensitive skin
French marine product house Thalion has developed and unveiled the new AlgoCalm range, designed specifically to accommodate and rebalance sensitive skin.
ASPA International launches handheld UV-C light disinfection lamp
For over 30 years, ASPA International has designed and built high-quality spas for the hotel, health and wellness sectors.
Urb’n Nature launches sustainable wooden room key cards
Urb'n Nature, a skincare brand owned by The Organic Spa Company, offers a Zero Waste collection with products to help spas and hotels reduce their carbon footprints and plastic waste.
SPATEX Virtual – coming soon to a screen near you!
With live exhibitions cancelled for the immediate future, SPATEX is making its global virtual debut from 2 - 4 February.
Circadia launches $50,000 scholarship scheme for aesthetics students to support diversity
Professional skincare brand Circadia has unveiled ‘The Sage Michaela Lucas Timing is Everything scholarship’ to support biracial, indigenous and persons of colour (BIPOC) pursuing a career in the professional esthetics sector.
Biohacking Orb launches at CES
A touchless, self-administered wellness experience which taps into evidence-based modalities to enhance spirit and mood, and improve body and mind performance, launches today (12 January) at global tech trade show, CES.
Tylö’s new infrared sauna evenly envelopes users in soothing heat
Sauna specialist Tylö – of the TylöHelo group – has created a new infrared sauna range, named T series.
Vinésime launches Vine Elixir derived from Pinot Noir grape
Luxury French vino-cosmetics brand Vinésime has unveiled a nutricosmetic – named Vine Elixir – designed to nourish and protect the skin from the inside and out.
Starpool transforms boutique Italian hotel with wellness suites and private in-room spas
Italian wellness supplier Starpool has overseen the installation of luxury wellness facilities at a boutique hotel in Italy’s Lombardy Region.
Sweet dreams: Nollapelli’s bedding improves sleep and protects skin and hair health
Linen specialist Nollapelli has combined the latest in beauty science, textile technology and sleep discovery to create bedding which underpins healthy restorative sleep.
+ More products   
 
Supplier details
AskNicely

AskNicely is the customer experience platform for frontline teams in people-powered businesses.
https://www.asknicely.com/
More details
COMPANY PROFILES
Dröm UK Ltd

Dröm UK specialises in the design and installation of luxury, bespoke spa and thermal wellbeing area [more...]
+ More profiles  
CATALOGUE GALLERY
+ More catalogues  

VIDEO GALLERY

ResortSuite mobile: give your guests unlimited access to your resort
ResortSuite mobile. Deploy your own fully branded app. Give your guests unlimited access to your resort with real time booking capabilities, dining reservations, itineraries, member profiles and more... Find out more...
+ More videos  

DIRECTORY
+ More directory  
DIARY

 

02-04 Feb 2021

Beauty West Africa

Landmark Centre, Lagos, Nigeria
02-04 Feb 2021

Spatex 2021

Ericsson Exhibition Hall, Ricoh Arena, Coventry, United Kingdom
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media, Portmill House, Portmill Lane,
Hitchin, Hertfordshire SG5 1DJ Tel: +44 (0)1462 431385

©Cybertrek 2021

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS