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PROMOTION
ResortSuite: Elevating guest experiences through mobile solutions
29 Apr 2021
Apps that enable spas and resorts to provide guests control of their wellness itinerary are going to become the norm – personalisation is the new luxury
– Frank Pitsikalis
The hospitality industry has always been a reluctant adopter of technology, perceiving it as a hindrance to offering a personalised experience.

“The future has always been tech-based, but COVID-19 drove this trend from a nice-to-have to a must-have for returning guests,” says Frank Pitsikalis, Founder and CEO of ResortSuite, a guest-centric hospitality management solutions company.

“Apps that enable spas and resorts to provide guests with control of their wellness itinerary, such as ResortSuite Mobile, are going to become the norm."

“Personalisation is the new luxury and ResortSuite’s ISPA Innovate Award-winning Mobile property-branded app provides guests with the ability to personalise their experience on property.”

The app offers access to real-time booking capabilities, itineraries, member profiles and can be customised to fit branding requirements via a content management system.

It can also be used to store guest profiles and IDs that let guests and members access privileges and facilities exclusive to their profile.

Pitsikalis pointed to Watergate Bay, a customer who used the lockdown to work with ResortSuite to develop an app that would meet their guests’ needs.

“The month the app was launched, it received 800 downloads and was used 16,000 times. Nearly 4,000 classes, treatments, and dining reservations were booked through the app.”

According to Judi Blakeburn, Brand Director at Watergate Bay, the app helps them elevate guest experiences.

“Progressively, touchless technology is removing day-to-day admin tasks from our guest-facing teams, enabling them to become great hosts who have the time to enhance a guest’s stay through insight and service.”

To request a demonstration, head to this link.
ResortSuite
Address: 171 East Liberty Street, Suite 207 Toronto, ON, M6K 3P6
Company profile

ResortSuite

Serving luxury leisure & wellness properties globally, ResortSuite provides a unique integration tha [more...]
Supplier details
ResortSuite
Toronto Ontario Canada
Integrated hospitality software for spas, clubs, resorts and hotels.
www.resortsuite.com
More details
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Lounger One Plus is characterized by an organic aesthetic, delicate contours and an ideal lying comfort. Comfortable ergonomically shaped Heat Storing Ceramics nestle the skin and provide for perfect relaxation – touchless enjoyment meeting the highest hygiene standards. Find out more...
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DIARY

 

17-20 May 2021

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©Cybertrek 2021
News   Products   Magazine
PROMOTION
ResortSuite: Elevating guest experiences through mobile solutions
29 Apr 2021
Apps that enable spas and resorts to provide guests control of their wellness itinerary are going to become the norm – personalisation is the new luxury
– Frank Pitsikalis
The hospitality industry has always been a reluctant adopter of technology, perceiving it as a hindrance to offering a personalised experience.

“The future has always been tech-based, but COVID-19 drove this trend from a nice-to-have to a must-have for returning guests,” says Frank Pitsikalis, Founder and CEO of ResortSuite, a guest-centric hospitality management solutions company.

“Apps that enable spas and resorts to provide guests with control of their wellness itinerary, such as ResortSuite Mobile, are going to become the norm."

“Personalisation is the new luxury and ResortSuite’s ISPA Innovate Award-winning Mobile property-branded app provides guests with the ability to personalise their experience on property.”

The app offers access to real-time booking capabilities, itineraries, member profiles and can be customised to fit branding requirements via a content management system.

It can also be used to store guest profiles and IDs that let guests and members access privileges and facilities exclusive to their profile.

Pitsikalis pointed to Watergate Bay, a customer who used the lockdown to work with ResortSuite to develop an app that would meet their guests’ needs.

“The month the app was launched, it received 800 downloads and was used 16,000 times. Nearly 4,000 classes, treatments, and dining reservations were booked through the app.”

According to Judi Blakeburn, Brand Director at Watergate Bay, the app helps them elevate guest experiences.

“Progressively, touchless technology is removing day-to-day admin tasks from our guest-facing teams, enabling them to become great hosts who have the time to enhance a guest’s stay through insight and service.”

To request a demonstration, head to this link.
If you would like to get each issue of Spa Business and Spa Business insider magazines sent direct to you for FREE, plus the weekly Spa Business and Spa Business insider ezines, sign up now!
ResortSuite
Address: 171 East Liberty Street, Suite 207 Toronto, ON, M6K 3P6
PRODUCT NEWS
Dermalogica announces launch of new Melting Moisture Masque
Dermalogica has unveiled The Melting Moisture Masque to help restore dry skin’s moisture barrier and protect against damaging environmental factors for healthier-looking skin.
Spa Life UK focuses on education and self-development in a COVID-19 landscape
The Spa Life UK Convention 2021 promises to be a celebration of excellence and innovation, with a unique focus on education and self-development.
Hytte introduces Scandi-style modular cabins
For spa operators looking to offer a stand-alone experience – from wellness treatments and meditation to floatation – and where social distancing and exclusive use is a given, the new modular cabin by Hytte could be the solution.
Preparing for the new guest
While the past year has been tough for the spa industry, its future looks bright.
Ionto-Comed presents dynamic treatment table suitable for both spa and beauty treatments
Ionto Health & Beauty’s wellness equipment branch Ionto-Comed has developed a versatile yet compact cosmetic couch, named Ionto-Dynamove C1.
Bioline Jatò upgrades Age Beauty Secret line with gold facemask and new treatments
Italian skincare brand Bioline Jatò has expanded its anti-ageing Age Beauty Secret product range.
Babor launches two new home spa lines to soothe and energise
German skincare brand Babor has unveiled two home spa collections inspired by nature – named Babor Spa Energising and Babor Spa Shaping.
Medical Wellness Congress taps industry luminaries for monthly webinar series
The Medical Wellness Congress (MWC) is committed to bringing inspiring insights from the industry’s best and brightest to its real-time event on 28 and 29 June 2021.
La Rue Verte launches water-soluble CBD to enhance wellbeing routines
CBD wellness brand La Rue Verte has introduced a new water-soluble CBD product named Santé, to enhance refreshments and help consumers easily access the benefits of CBD.
Sign up to HydraFacial Live Spring 2021 on-demand content for expert industry insight and advice
On 8 April, HydraFacial EMEA held its second HydraFacial Live event – a virtual experience bringing together some of the best and brightest in the industry.
Skin Regimen’s new Recharging Mist protects skin from blue light
Due to the pandemic, working from home and huge amounts of screen time have become the new normal.
Phytomer UK introduces Nutritionnelle Dry Skin Rescue Cream to nourish and moisturise skin
Marine spa brand Phytomer has introduced salvation for even the driest skin with the launch of Nutritionnelle Dry Skin Rescue Cream.
+ More products   
 
COMPANY PROFILES
bbspa_Group

The technical advice offered by bbspa is delivered via four specialist departments which offer turn [more...]
+ More profiles  
CATALOGUE GALLERY
+ More catalogues  

VIDEO GALLERY

Sommerhuber GmbH - Ceramic heated LOUNGER ONE PLUS - ultimate relaxation
Lounger One Plus is characterized by an organic aesthetic, delicate contours and an ideal lying comfort. Comfortable ergonomically shaped Heat Storing Ceramics nestle the skin and provide for perfect relaxation – touchless enjoyment meeting the highest hygiene standards. Find out more...
+ More videos  

DIRECTORY
+ More directory  
DIARY

 

17-20 May 2021

Hot Springs Connection Conference

Quinns Hot Springs Resort, Paradise, United States
23-26 May 2021

Global Beauty & Wellness Exchange

Montage Deer Valley, Park City, United States
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2021

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS