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PROMOTION
Tech-based personalisation is the new luxury, says Frank Pitsikalis
26 Mar 2021
Apps that enable spas and resorts to provide guests with control of their wellness itinerary are going to become the norm
– Frank Pitsikalis
Despite technology being critical to business success, the hospitality industry has always been a reluctant adopter, perceiving technology as a hindrance to offering a personalised experience.

“The future has always been tech-based, but COVID-19 drove this trend from a nice-to-have to a must-have for returning guests,” said Frank Pitsikalis, Founder and CEO of ResortSuite, a guest-centric hospitality management solutions company.

“Apps that enable spas and resorts to provide guests with control of their wellness itinerary, such as ResortSuite MOBILE, are going to become the norm."

“Personalisation is the new luxury and ResortSuite’s Mobile property-branded app provides guests with the ability to personalise their experience on property.”

The app offers access to real-time booking capabilities, itineraries, member profiles and can be customised to fit branding requirements via a content management system.

It can also be used to store guest profiles and IDs that let guests and members access privileges and facilities exclusive to their profile.

Pitsikalis pointed to Watergate Bay, a customer who used the lockdown to work with ResortSuite to develop an app that would meet their guests’ needs.

“The month the app was launched, it received 800 downloads and was used 16,000 times. Nearly 4,000 classes, treatments, and dining reservations were booked through the app.”

According to Judi Blakeburn, Brand Director at Watergate Bay, the app helps them elevate guest experiences.

“Progressively, touchless technology is removing day-to-day admin tasks from our guest-facing teams, enabling them to become great hosts who have the time to enhance a guest’s stay through insight and service.”

You can watch a brief video of Judi discussing the Watergate Bay app here


Request a demonstration
ResortSuite
Address: 171 East Liberty Street, Suite 207 Toronto, ON, M6K 3P6
Company profile

ResortSuite

Serving luxury leisure & wellness properties globally, ResortSuite provides a unique integration tha [more...]
Supplier details
ResortSuite
Toronto Ontario Canada
Integrated hospitality software for spas, clubs, resorts and hotels.
www.resortsuite.com
More details
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Yon-Ka introduces quartz facial sculpting crystal inspired by TCM meridian therapy
Yon-Ka has launched its first facial tool, made from the quartzite rock green aventurine and inspired by ancient Chinese meridian therapy.
Seed to Skin’s new honey face-mask draws inspiration from Maori healing traditions
Luxury ethnobotanical skincare and spa brand Seed to Skin has unveiled a new face mask containing more than 55 per cent manuka honey – an ingredient traditionally tapped by the New Zealand Maori people for its powerful healing properties.
Sacred Nature by Comfort Zone, dedicated to regenerating skin and planet
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Step into the world of HydraFacial for unparalleled skin health results
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Zenoti partners with Sutherland Global to provide 24/7 support to over 12,000 beauty and wellness businesses
Cloud-based spa and salon software supplier Zenoti has partnered with digital transformation services company Sutherland Global, enabling its 12,000 global customers to resolve support needs within minutes.
Cutitronics and ishga partnership ushers in new era of digital skincare in spas
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News   Products   Magazine
PROMOTION
Tech-based personalisation is the new luxury, says Frank Pitsikalis
26 Mar 2021
Apps that enable spas and resorts to provide guests with control of their wellness itinerary are going to become the norm
– Frank Pitsikalis
Despite technology being critical to business success, the hospitality industry has always been a reluctant adopter, perceiving technology as a hindrance to offering a personalised experience.

“The future has always been tech-based, but COVID-19 drove this trend from a nice-to-have to a must-have for returning guests,” said Frank Pitsikalis, Founder and CEO of ResortSuite, a guest-centric hospitality management solutions company.

“Apps that enable spas and resorts to provide guests with control of their wellness itinerary, such as ResortSuite MOBILE, are going to become the norm."

“Personalisation is the new luxury and ResortSuite’s Mobile property-branded app provides guests with the ability to personalise their experience on property.”

The app offers access to real-time booking capabilities, itineraries, member profiles and can be customised to fit branding requirements via a content management system.

It can also be used to store guest profiles and IDs that let guests and members access privileges and facilities exclusive to their profile.

Pitsikalis pointed to Watergate Bay, a customer who used the lockdown to work with ResortSuite to develop an app that would meet their guests’ needs.

“The month the app was launched, it received 800 downloads and was used 16,000 times. Nearly 4,000 classes, treatments, and dining reservations were booked through the app.”

According to Judi Blakeburn, Brand Director at Watergate Bay, the app helps them elevate guest experiences.

“Progressively, touchless technology is removing day-to-day admin tasks from our guest-facing teams, enabling them to become great hosts who have the time to enhance a guest’s stay through insight and service.”

You can watch a brief video of Judi discussing the Watergate Bay app here


Request a demonstration
If you would like to get each issue of Spa Business and Spa Business insider magazines sent direct to you for FREE, plus the weekly Spa Business and Spa Business insider ezines, sign up now!
ResortSuite
Address: 171 East Liberty Street, Suite 207 Toronto, ON, M6K 3P6
PRODUCT NEWS
Elemental Herbology introduces luxury travel and wellbeing kit
Natural skincare and bodycare brand Elemental Herbology has launched a limited-edition beauty and wellbeing kit, featuring a curated selection of its new and best-selling body, haircare and skincare products.
Sommerhuber unveils elegant ceramic lounger that envelopes users in soothing heat
Ceramics manufacturer Sommerhuber has created a new heated lounger finished with a stylish, smooth and organic aesthetic.
ISPA’s 2021 Stronger Together Summit will inform and inspire the global spa industry
From 10-14 May, join ISPA members for the Stronger Together Summit, a one-of-a-kind virtual event for spa and resource partner leaders.
Yon-Ka introduces quartz facial sculpting crystal inspired by TCM meridian therapy
Yon-Ka has launched its first facial tool, made from the quartzite rock green aventurine and inspired by ancient Chinese meridian therapy.
Seed to Skin’s new honey face-mask draws inspiration from Maori healing traditions
Luxury ethnobotanical skincare and spa brand Seed to Skin has unveiled a new face mask containing more than 55 per cent manuka honey – an ingredient traditionally tapped by the New Zealand Maori people for its powerful healing properties.
Sacred Nature by Comfort Zone, dedicated to regenerating skin and planet
April marks the launch of Earth Month, an initiative close to spa skincare specialist Comfort Zone’s heart, due to its deep-rooted commitment to helping regenerate the planet.
Step into the world of HydraFacial for unparalleled skin health results
So, you’ve heard of HydraFacial, but what is it? One 30-minute treatment, three powerful steps and a guaranteed opportunity to achieve some of the best skin results you’ll ever experience.
Zenoti partners with Sutherland Global to provide 24/7 support to over 12,000 beauty and wellness businesses
Cloud-based spa and salon software supplier Zenoti has partnered with digital transformation services company Sutherland Global, enabling its 12,000 global customers to resolve support needs within minutes.
Cutitronics and ishga partnership ushers in new era of digital skincare in spas
Scottish skincare specialists Cutitronics and ishga have joined forces to introduce new skincare technology into UK spas.
HydraFacial appoints Zoe Graham EMEA corporate account manager
Advanced aesthetic technology company HydraFacial has announced Zoe Graham will join its team as corporate account manager for the EMEA region.
Davines Group celebrates International Day of Happiness with launch of new World Happiness Report
Davines Group has long been participating in the global conversation on individual and collective wellbeing and happiness.
Phytomer UK reveals brand new website
Marine biotechnology spa brand Phytomer has unveiled a new UK website to advance its presence in spas and beauty salons across the country.
+ More products   
 
COMPANY PROFILES
Devin Consulting

Devin Consulting, an international pool & spa engineering consultancy, founded by Tom Devin in 2 [more...]
+ More profiles  
CATALOGUE GALLERY
+ More catalogues  

VIDEO GALLERY

Art of Cryo: More Than Cold
Imagine: in just seconds, you could be on your way to a clear mind. Find out more...
+ More videos  

DIRECTORY
+ More directory  
DIARY

 

13-20 Apr 2021

Beauty meetings - for professional beauty

Online,
18-19 Apr 2021

Natural Beauty & Spa Show

ExCeL, London, United Kingdom
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2021

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