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Spa Business - Hepburn Wellness Group
18 Dec 2017 Spa Business: uniting the world of wellness
 
 
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Company profile
Hepburn Wellness Group
Address:
Mineral Springs Crescent
Hepburn Springs
Victoria
Australia
Website: www.hepburnwellness.com
 

Karen Golden, general manager

Outdoor wellness bathing, Hepburn Bathhouse & Spa

Background
Belgravia Leisure is an Australian leisure management company partnering with government sectors, public companies, indigenous trusts and private operators, managing more than 100 swim, sports, health, leisure, spa and wellness facilities across Australia and internationally. Hepburn Wellness Group is a division of Belgravia Leisure.

Main products and services
Belgravia Leisure’s Spa and Wellness Group offers spa and wellness feasibility studies, operational design, consultancy and full management of spa and wellness properties.
Current spa and wellness properties managed by the company include thermal springs, thalasso bathing and destination wellness retreats and spas – including boutique accommodation properties.
Our approach includes:
• feasibility and spa design - successful integration of spa and wellness into boutique hotel accommodation
• operational and performance reviews
• creating efficiencies, revenue forecasts and budget preparation
• financial performance objectives
• brand development and management - destination brand marketing, promotion and advertising planning
• recruitment and training
• integrating cultural authenticity, nature, unique experiences and connections
• spa product development and retail strategies
• fostering local employment and career development opportunities

USPs
Our professional approach to spa management ensures that all aspects of your business are managed for successful outcomes, providing uncompromising efficiencies of operation, excellence in service quality and the continuous development of consumer/ guest awareness, recruitment and training. Transparency in reporting and communications enable you to have visibility of the performance, progress and activities of your sites while providing unique guest experiences. We pride ourselves on building strong relationships. customer – leadership – accountability – results – excellence = Our C.L.E.A.R values.

Top clients
• Hepburn Springs, Victoria, Australia: Hepburn Bathhouse – Hepburn Spa Retreat (luxury accommodation) – Hepburn Pavilion and Cafe (food/beverage/events)
• Mount Hotham Skiing Company/Merlin Entertainments, Australia: White Spa, Mount Hotham. Onsen Retreat and Spa, Dinner Plain Alpine Village
• Landcorp: Lorne Sea Baths (in development)
• Pukeroa Oruawhata Group: Wai Ariki Hot Springs & Spa, New Zealand (in development)

Where in the world?
Belgravia Leisure currently manages sites across Australia and internationally, specialising in unique destination spa, wellness, accommodation, mineral and hot springs.

Future plans
Hepburn at Lorne Sea Baths. Australia’s first saltwater bathhouse and wellness site. Opening 2017. Wai Ariki Hot Springs and Spa, New Zealand. Traditional Maori culture and geothermal wellness experience.

Who’s who?
Karen Golden, general manager, destination wellness & spa, Belgravia Leisure and Australian Ambassador, Global Wellness Day.

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