Company profile: Book4Time Inc. | spabusiness.com
Silver COMPANY PROFILE

Book4Time Inc.

Book4Time analytics dashboard
Book4Time employee scheduler
Background
Founded in 2004, Book4Time is a global leader in spa, wellness and leisure activity management solutions for the hospitality market. As the only enterprise SaaS technology in the hospitality wellness industry, Book4Time manages the end-to-end guest experience for international hotels, resorts, casinos, golf and private member clubs.

Main products and services
Spa software with all the features needed to efficiently manage and grow your spa business:

Tablet App: easily manage bookings, customers and check-ins without ever needing to be at a computer.

Online Booking: A centralised, fully integrated booking system that makes it easy for guests to book appointments online, and helps you keep track of bookings in real-time.

Marketing & Retention: From loyalty points and referral incentives to gift cards and spa packages, they have what you need to improve guest experience and drive revenue.

Revenue Management:Their comprehensive POS system seamlessly integrates with your preferred payment processor; or you can streamline your business using their fully compliant Book4Time Payments.

Guest Experience: Manage guest profiles, purchases and customer activity across all your locations to personalise each visit.

Reporting: With over 200 sales and financial reports, it’s easy to forecast revenues, discover trends, track KPIs and more.

USPs
Book4Time is the first cloud-based software for the wellness industry to provide a centralised multi-location platform. It has over 50 integration partners for a seamless customer and business management experience.

Book4Time publishes new updates every 4-8 weeks, has the industry’s highest uptime at 99.99%, supports 12 languages in over 85 countries worldwide, and has LIVE 24/7 phone and email support through strategically located global customer support centres. It also helps businesses maintain compliance by assisting with local tax laws, data and privacy regulations.

Where in the world?
In over 85 countries – major markets include North America, Europe, Middle East, Asia-Pacific, India, Latin America and the Caribbean.

case study: Hotel del Coronado
One of the most iconic hotels in the world
A living legend for more than 130 years, Hilton’s Del Coronado Hotel (also known as “the Del”) is, according to Forbes’, “arguably one of the most iconic hotels in the world.”

When Elisha Babcock, Jr., and Hampton L. Story, built this historic beach resort in 1988, it was the largest resort in the world. The Del boasts a rich history as the proud host to celebrities, royalty, U.S. Presidents, and beach-loving guests over generations. It was designated a National Historic Landmark in 1977.

Spa & Salon at The Del is a coastal sanctuary that taps into the healing power of the sea. Relax into ocean-inspired treatments that will soothe your mind, body and spirit. The Spa & Salon, kept running by a team of 50 employees, has 18 treatment rooms, a full-service salon, and an ocean-front spa dipping pool.

A legacy system not up to Hilton’s standards
Guests of the Del Coronado expect a superb standard of service and the highest level of guest experience, but when the property was purchased by Hilton in 2017 and added to the Curio Collection, it was time for an upgrade.

Michelle Frye, the Del’s Director of Spa & Salon explained that the Del’s legacy software system was not compliant with Hilton Standards. “The Spa and Salon were not able to offer online or mobile bookings and we saw our revenues begin to decline.

“We have a call center that handles calls for several different areas of the hotel and we were seeing a higher abandonment rate of calls for spa due to higher wait times.”

A “seamless” implementation and training experience
Frye explained that The Spa & Salon at the Del needed a system that was easy to use. “We didn’t want any training challenges. We also wanted a good online booking option to create a more seamless guest experience.”

They shopped around before deciding on Book4Time.

“We did demonstrations with a couple of different software systems and we felt Book4Time was the easiest to use and it had a lot of great reporting options, which was something lacking in our previous system.”

After that, implementing the system was “seamless,” Frye said, and the training team very helpful.

“The implementation process was extremely detailed and our trainer was very helpful during our many webinars. A timeline was presented at the beginning of the process and everything happened as scheduled. We had arranged to do an online training and onboarding with our team but, due to the large size of our team, this was a little complicated to facilitate. At that time we decided it was best to have a trainer come on site for three days and this was extremely helpful. They were also here when we went live so we could enlist their help if we had any challenges.

“I would definitely recommend the onsite training piece! The entire process was very seamless and the Book4Time team was great.”

Since the software went live, Frye said the user experience has been great and added that Book4Time’s support team has been very responsive regarding any questions or difficulties they have had.

“We did demonstrations with a couple of different software systems and we felt Book4Time was the easiest to use and it had a lot of great reporting options, which was something lacking in our previous system.”

“This has been the best part for us,” she said. “Seven percent of our business comes from online booking and four percent from mobile bookings,” for a total of 11% of total business.

In fact, in the period between June 2019 and July 2020, after the Del transitioned to Book4Time, online and mobile bookings generated over $240,000 in revenue.

“It only made sense that, if our rooms can be booked online, activities booked online, then from the customers perspective, they should be able to book spa online. This lends itself to a better guest experience. Now spa-goers can book online and we don’t risk losing that revenue we were losing through call abandonment, and we alleviate some of the call volume from the call center. This also allows us to yield our treatments and turn on or off online treatment options based on demand.”

Frye is also looking forward to making good use of other functionalities. “I had a two-hour call with them reviewing how to use their inventory module and we are looking forward to utilising this module for all purchases and inventory processed moving forward,” she said.

Overall, Frye and Hilton are impressed with Book4Time’s product and team. “They are very helpful and are very knowledgeable about their product,” she said.

Not only would she “absolutely” recommend Book4Time to other spas that are looking for a solution, Frye said, “Book4Time is our Hilton Spas preferred software partner!”
Book4Time Inc. video gallery:
Future plans
Book4Time recently launched its all-in-one payment solution, Book4Time Pay. It's also working on a platform that connects spas with leading marketplaces.
Who's who
Roger Sholanki, founder & CEO
Sean Anderson, CRO, VP Global Sales
Top clients
Leading day spa chains such as Clarins and Cowshed. Top global hotel brands including Fairmont, Marriott, Four Seasons, Accor, Hyatt, Hilton, Equinox, and Shangri-La.
What the clients say
“Book4Time has been a god send! It has made everything easier – scheduling appointments, inventory, and adding services and products. It simplified everything that we did and put it into one single location.”
– Sarah Garland, senior manager of planning, Equinox
Book4Time Inc.: news from spabusiness.com
Book4Time, spa and wellness business management solutions for the hospitality market, has unveiled Book4Time Pay – the company’s new all-in-one payment processing platform.
Book4Time, a leading cloud-based business management solution for the global hospitality, spa and wellness industry, has received a significant growth investment from Serent Capital, a growth-focused firm that invests in technology and tech-enabled services companies.
Book4Time, the leading wellness and recreation management solution for the hospitality industry, is continuing to innovate in 2020 despite strong headwinds in the industry.
As the spa and wellness industry emerges into a new normal in the wake of the 2020 COVID lockdown, spas will be altering many of their business practices in order to adhere to social distancing guidelines and reduce unnecessary human interaction.
When choosing a software for your spa, you’re going to have to decide between a cloud solution and an on-premise one. Which should you choose?
Book4Time Inc.: featured in Spa Business, HCM and Fit Tech magazines
Spa software: Staff retention
Operators are reporting challenges finding and retaining great staff due to pandemic pressures. We look at how software can help, while also increasing business
Spas have been getting even more savvy about yield management since the pandemic began. Spa Business asks how software suppliers are supporting them
Spa software: E-commerce
The past year has proven how vital online sales are for spa businesses. How are software suppliers helping operators to sell via the web?
Technology: Soft touch
As spas reopen, how can software help operators meet the numerous post-lockdown challenges they face?
Book4Time Inc.
Tel: +1 905 752 2588
Address: 306 Town Centre Boulevard, , Suite 400, Markham, Ontario, L3R 0Y6, Canada
Roger Sholanki, founder and CEO
 
FEATURED SUPPLIERS

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Silver COMPANY PROFILE

Book4Time Inc.

Book4Time analytics dashboard
Book4Time employee scheduler
Background
Founded in 2004, Book4Time is a global leader in spa, wellness and leisure activity management solutions for the hospitality market. As the only enterprise SaaS technology in the hospitality wellness industry, Book4Time manages the end-to-end guest experience for international hotels, resorts, casinos, golf and private member clubs.

Main products and services
Spa software with all the features needed to efficiently manage and grow your spa business:

Tablet App: easily manage bookings, customers and check-ins without ever needing to be at a computer.

Online Booking: A centralised, fully integrated booking system that makes it easy for guests to book appointments online, and helps you keep track of bookings in real-time.

Marketing & Retention: From loyalty points and referral incentives to gift cards and spa packages, they have what you need to improve guest experience and drive revenue.

Revenue Management:Their comprehensive POS system seamlessly integrates with your preferred payment processor; or you can streamline your business using their fully compliant Book4Time Payments.

Guest Experience: Manage guest profiles, purchases and customer activity across all your locations to personalise each visit.

Reporting: With over 200 sales and financial reports, it’s easy to forecast revenues, discover trends, track KPIs and more.

USPs
Book4Time is the first cloud-based software for the wellness industry to provide a centralised multi-location platform. It has over 50 integration partners for a seamless customer and business management experience.

Book4Time publishes new updates every 4-8 weeks, has the industry’s highest uptime at 99.99%, supports 12 languages in over 85 countries worldwide, and has LIVE 24/7 phone and email support through strategically located global customer support centres. It also helps businesses maintain compliance by assisting with local tax laws, data and privacy regulations.

Where in the world?
In over 85 countries – major markets include North America, Europe, Middle East, Asia-Pacific, India, Latin America and the Caribbean.

case study: Hotel del Coronado
One of the most iconic hotels in the world
A living legend for more than 130 years, Hilton’s Del Coronado Hotel (also known as “the Del”) is, according to Forbes’, “arguably one of the most iconic hotels in the world.”

When Elisha Babcock, Jr., and Hampton L. Story, built this historic beach resort in 1988, it was the largest resort in the world. The Del boasts a rich history as the proud host to celebrities, royalty, U.S. Presidents, and beach-loving guests over generations. It was designated a National Historic Landmark in 1977.

Spa & Salon at The Del is a coastal sanctuary that taps into the healing power of the sea. Relax into ocean-inspired treatments that will soothe your mind, body and spirit. The Spa & Salon, kept running by a team of 50 employees, has 18 treatment rooms, a full-service salon, and an ocean-front spa dipping pool.

A legacy system not up to Hilton’s standards
Guests of the Del Coronado expect a superb standard of service and the highest level of guest experience, but when the property was purchased by Hilton in 2017 and added to the Curio Collection, it was time for an upgrade.

Michelle Frye, the Del’s Director of Spa & Salon explained that the Del’s legacy software system was not compliant with Hilton Standards. “The Spa and Salon were not able to offer online or mobile bookings and we saw our revenues begin to decline.

“We have a call center that handles calls for several different areas of the hotel and we were seeing a higher abandonment rate of calls for spa due to higher wait times.”

A “seamless” implementation and training experience
Frye explained that The Spa & Salon at the Del needed a system that was easy to use. “We didn’t want any training challenges. We also wanted a good online booking option to create a more seamless guest experience.”

They shopped around before deciding on Book4Time.

“We did demonstrations with a couple of different software systems and we felt Book4Time was the easiest to use and it had a lot of great reporting options, which was something lacking in our previous system.”

After that, implementing the system was “seamless,” Frye said, and the training team very helpful.

“The implementation process was extremely detailed and our trainer was very helpful during our many webinars. A timeline was presented at the beginning of the process and everything happened as scheduled. We had arranged to do an online training and onboarding with our team but, due to the large size of our team, this was a little complicated to facilitate. At that time we decided it was best to have a trainer come on site for three days and this was extremely helpful. They were also here when we went live so we could enlist their help if we had any challenges.

“I would definitely recommend the onsite training piece! The entire process was very seamless and the Book4Time team was great.”

Since the software went live, Frye said the user experience has been great and added that Book4Time’s support team has been very responsive regarding any questions or difficulties they have had.

“We did demonstrations with a couple of different software systems and we felt Book4Time was the easiest to use and it had a lot of great reporting options, which was something lacking in our previous system.”

“This has been the best part for us,” she said. “Seven percent of our business comes from online booking and four percent from mobile bookings,” for a total of 11% of total business.

In fact, in the period between June 2019 and July 2020, after the Del transitioned to Book4Time, online and mobile bookings generated over $240,000 in revenue.

“It only made sense that, if our rooms can be booked online, activities booked online, then from the customers perspective, they should be able to book spa online. This lends itself to a better guest experience. Now spa-goers can book online and we don’t risk losing that revenue we were losing through call abandonment, and we alleviate some of the call volume from the call center. This also allows us to yield our treatments and turn on or off online treatment options based on demand.”

Frye is also looking forward to making good use of other functionalities. “I had a two-hour call with them reviewing how to use their inventory module and we are looking forward to utilising this module for all purchases and inventory processed moving forward,” she said.

Overall, Frye and Hilton are impressed with Book4Time’s product and team. “They are very helpful and are very knowledgeable about their product,” she said.

Not only would she “absolutely” recommend Book4Time to other spas that are looking for a solution, Frye said, “Book4Time is our Hilton Spas preferred software partner!”
Book4Time Inc. video gallery:
Future plans
Book4Time recently launched its all-in-one payment solution, Book4Time Pay. It's also working on a platform that connects spas with leading marketplaces.
Who's who
Roger Sholanki, founder & CEO
Sean Anderson, CRO, VP Global Sales
Top clients
Leading day spa chains such as Clarins and Cowshed. Top global hotel brands including Fairmont, Marriott, Four Seasons, Accor, Hyatt, Hilton, Equinox, and Shangri-La.
What the clients say
“Book4Time has been a god send! It has made everything easier – scheduling appointments, inventory, and adding services and products. It simplified everything that we did and put it into one single location.”
– Sarah Garland, senior manager of planning, Equinox
Book4Time Inc.: news from spabusiness.com
Book4Time, spa and wellness business management solutions for the hospitality market, has unveiled Book4Time Pay – the company’s new all-in-one payment processing platform.
Book4Time, a leading cloud-based business management solution for the global hospitality, spa and wellness industry, has received a significant growth investment from Serent Capital, a growth-focused firm that invests in technology and tech-enabled services companies.
Book4Time, the leading wellness and recreation management solution for the hospitality industry, is continuing to innovate in 2020 despite strong headwinds in the industry.
As the spa and wellness industry emerges into a new normal in the wake of the 2020 COVID lockdown, spas will be altering many of their business practices in order to adhere to social distancing guidelines and reduce unnecessary human interaction.
When choosing a software for your spa, you’re going to have to decide between a cloud solution and an on-premise one. Which should you choose?
Book4Time Inc.: featured in Spa Business, HCM and Fit Tech magazines
Spa software: Staff retention
Operators are reporting challenges finding and retaining great staff due to pandemic pressures. We look at how software can help, while also increasing business
Spas have been getting even more savvy about yield management since the pandemic began. Spa Business asks how software suppliers are supporting them
Spa software: E-commerce
The past year has proven how vital online sales are for spa businesses. How are software suppliers helping operators to sell via the web?
Technology: Soft touch
As spas reopen, how can software help operators meet the numerous post-lockdown challenges they face?
Book4Time Inc.
Tel: +1 905 752 2588
Address: 306 Town Centre Boulevard, , Suite 400, Markham, Ontario, L3R 0Y6, Canada
Roger Sholanki, founder and CEO
FEATURED SUPPLIERS

To inspire and inform: ISPA gears up for 2022 conference in Las Vegas
Join ISPA at its 2022 ISPA Conference where the most innovative spa products and services on the market will be showcased for motivated spa buyers from all sectors of the spa industry to explore and access. [more...]

Comfort Zone: Davines Group and Rodale Institute launch a new partnership to sustain regenerative agriculture
The Comfort Zone - Davines Group and Rodale Institute have partnered to create the first International Regenerative Organic Research & Education Center in Parma, Italy. [more...]
+ More featured suppliers  
CATALOGUE GALLERY
+ More catalogues  

VIDEO GALLERY

Sommerhuber GmbH - Ceramic heated LOUNGER ONE PLUS - ultimate relaxation
Lounger One Plus is characterized by an organic aesthetic, delicate contours and an ideal lying comfort. Comfortable ergonomically shaped Heat Storing Ceramics nestle the skin and provide for perfect relaxation – touchless enjoyment meeting the highest hygiene standards. Find out more...
+ More videos  

DIRECTORY
+ More directory  
DIARY

 

01-03 Feb 2022

Spatex 2022

Coventry Building Society Arena, Coventry, United Kingdom
01 Mar 2022

Well Defined Women in Leadership Summit

Live Love Spa HQ, Tustin, United States
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2022

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS