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Technology
Automation

Many spas already automate their marketing. But how else could they use automation in their software to free up employee time and streamline operations?


Matt Lerner
Mindbody
Matt Lerner / photo: Mindbody

Eighty-five per cent of first-time customers whose calls are unanswered by spas are not willing to call back. This is a precious, missed opportunity faced by many businesses which are short-staffed.

That’s where Mindbody’s AI receptionist, Messenger[ai] can provide a much-needed solution. When a spa misses a call, Messenger[ai] automatically sends a text to the caller, asking how it can help. It can field frequently asked questions and book appointments all on its own, saving spa staff from having to take time out of their already busy days to do so.

Additionally, Messenger[ai] works 24/7, which means it can make sales while the business is closed. By providing customers with an efficient booking method, the tool improves overall experience with the business. Messenger[ai] also gives customers what they want as 89 per cent of people say they like to interact via text.

When spas miss a call, Messenger[ai] automatically texts the caller
Ricky Daniels
Trybe
Ricky Daniels / photo: Trybe

Our cloud-based, automated booking system is incredibly popular and it’s been shown to increase total revenue, total bookings and average spend.

Customers can book into live availability so reservation teams spend less time on the phone or computer. They can make payment when booking as well as curate their own itinerary and at this point operators can automatically upsell and cross sell too – giving options to add champagne on arrival or afternoon tea, for example.

We’ve also just introduced a new waiting list feature. If a customer cancels, an automated alert will go to others who’ve opted to be on the wait list, meaning cancelled reservations are more likely to be filled.

We’ve just introduced a new waiting list feature
Sherry Cuti
Springer-Miller
Sherry Cuti / photo: springer miller

When you think about bookings, the more the merrier. However, group bookings can be overwhelming, not to mention incredibly time consuming, if your software doesn’t automate the booking process for large groups.

SpaSoft seamlessly strings together multiple appointments in a group reservation and automates the creation of each guest profile with a single import form. Don’t have all group members identified? No problem. SpaSoft will allow you to book desirable time slots for the group and then update profiles at a later date.

Other automated features include alerts when hotel and spa reservations are discrepant and auto booking based on predefined provider preferences and priorities.

SpaSoft seamlessly handles multiple appointments in a group reservation
Guenther Poellabauer
The Assistant Company (TAC)
Guenther Poellabauer / photo: TAC

Guenther Poellabauer The Assistant Company (TAC) Our software and hardware enable fully automated solutions for spas – take our access/check-in process as a great example.

TAC’s Webshop, which can be configured to a spa’s corporate design, offers an intuitive booking process. The simple sale of gift certificates, tickets or products is just as quick as the reservation of treatment appointments or loungers. Digital questionnaires can be filled out in advance too.

Once at the spa, guests can use a QR code to access a RFID wristband from our new self-service vending machine (see p126). This ensures fast lane entry and the band can also be used to make cashless purchases and even for check-out.

Our new self- service vending machines speed up check-ins
Imran Zalfackruddin
Milano
Imran Zalfackruddin / photo: MILANO

Automated features remove manual and tedious tasks for staff – as well as the margin for error – while speeding up processes.

Dynamic pricing, synchronising hotel package and spa bookings, activity capacity management and reservations based on gender are just some of the functions we offer that make the biggest difference to how spas run on a daily basis.

The automated processing of forms and appointment confirmations and reminders are our most popular features. These make the check-in process effortless, reduce clutter at the reception desk and limit the number of no-shows.

Popular automated functions include dynamic pricing and activity capacity management
Charity Hudnall
Vagaro
Charity Hudnall / photo: Vagaro

Our inventory feature helps keep spas organised and well-stocked, without tedious administrative oversight.

Users can set a low quantity warning for products and a maximum quantity level which will automatically reorder products as they get low. They can also create and send smart purchase orders with automatic detection of low quantity products. What’s more, when orders come in and are marked as received, products are automatically imported into the inventory.

Our most popular automated function, however, is our forms feature. This automatically prompts clients to fill out customised or templated forms before receiving certain services, which are then auto-saved to their profile.

Using this feature, spas can also record client preferences and purchase details, as well as automate surveys after appointments to gather insights on the customer experience. All of which can help operators deliver appropriate aftercare and follow-up reminders.

Automated inventory keeps spas organised and well-stocked
Daniel Griswold
Agilysys
Daniel Griswold / photo: Agilysys

One of our most popular functions is a retail module which automatically maintains inventory counts when staff sell items. Purchase orders and receiving of merchandise are also automated.

Our eForms, however, make the biggest difference on a daily basis. Having in-take forms and health waivers easily accessible online allows clients to fill them out at a time that is convenient for them before arrival. This makes the check-in process more seamless for guests, enhancing their overall experience.

Having eForms available in the Agilysys Spa application relieves staff of the time it takes to check-in clients while providing the information necessary for the therapist to provide a treatment specific to the client’s needs.

Our eForms make the biggest difference to a spa business
Ilana Alberico
SpaSpace
Ilana Alberico / photo: spaspace

Spa operators use us because our automations ultimately help them to be more efficient and create more revenue.

We cover three main operational areas: professional applicant and onboarding; facility inventory and payroll; and guest booking and service selection.

The sooner a new candidate starts, the faster a spa can start realising revenue from their presence. SpaSpace automatically checks an applicant’s license credentials and gets them approved in less then a week, getting them on the schedule and working five times faster than the traditional processes.

Our integrations mean managers don’t have to submit payroll every month so professionals receive their pay in hours/days rather than weeks/months.

Finally, our AI recommends services to guests, saving calls to the front desk.

Our AI recommends services to guests, saving calls to the spa
Sal Capizzi
Book4Time
Sal Capizzi / photo: Book4Time

We offer many automated functions via our scheduled task feature – from appointment confirmation emails to prompting clients to confirm their attendance or fill out digital intake forms before arriving.

Prompts for guests to self-guarantee their appointments have really taken off over the past couple of years due to GDPR and privacy laws. Most spas require a credit card hold or deposit for bookings, yet clients may not feel comfortable leaving their credit card number with a receptionist.

Book4Time directs guests to a secure website to enter their financial details so they can self-guarantee their treatment in their own time.

Prompts for guests to self guarantee their appointments have really taken off
Oliver Cahill
Premier Software Solutions
Oliver Cahill / photo: premier

For spas which want to keep their finger on the pulse of their business, automated reporting is essential. With Core by Premier Software, staff can select from over 400 reports to be emailed on a date and time of their choosing.

This includes the Staff Snapshot report which is ideal for appraisals and performance monitoring and just one way our automated functions help with staff retention – something that’s imperative given our industry’s workforce crisis.

Another key feature is rolling staff rotas which can be created for up to 12 weeks so operators can boost team morale by helping their employees plan ahead.

Features such as Core’s Repetitive Strain Injury Indicators are even more powerful as they prioritise employee wellbeing. By setting an RSI limit on an individual’s working week, operators can protect staff from overexertion.

Staff rotas can be created for up to 12 weeks
FEATURED SUPPLIERS

Art of Cryo introduces Multi CryoHacking System, a next-generation lifestyle device
Art of Cryo has developed the innovative new Multi CryoHacking System (MCS) to ensure clients can achieve measurable and noticeable results in the shortest treatment time possible. [more...]

bbspa_France channels La Dolce Vita to realise Biologique Recherche’s new Rome outpost
Inside a historical palace once owned by the Colonna family – one of the oldest and most famous Roman patrician families – premium skincare and spa company Biologique Recherche has opened the doors to a new location in Rome, Italy. [more...]
+ More featured suppliers  
COMPANY PROFILES
Sauna360

We are Sauna360, the world’s leading sauna, infrared and steam manufacturer, encompass- ing a number [more...]
Curry Spa Consulting

Curry Spa Consulting has been providing clients in the high-end and luxury hospitality sector with s [more...]
+ More profiles  
CATALOGUE GALLERY
 

+ More catalogues  

VIDEO GALLERY

REM UK Ltd - REM Spa: relax, breathe, be inspired
Welcome to REM, quality salon furniture, spa furniture & barber furniture made in Britain since 1918 Find out more...
+ More videos  

DIRECTORY
+ More directory  
DIARY

 

31 Jan - 02 Feb 2023

Spatex 2023

Coventry Building Society Arena, Coventry, United Kingdom
05-06 Mar 2023

World Spa & Wellness Conference

Excel exhibition and conference centre , London, United Kingdom
+ More diary  
 
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Tel: +44 (0)1462 431385

©Cybertrek 2023
News   Products   Magazine
Technology
Automation

Many spas already automate their marketing. But how else could they use automation in their software to free up employee time and streamline operations?


Matt Lerner
Mindbody
Matt Lerner / photo: Mindbody

Eighty-five per cent of first-time customers whose calls are unanswered by spas are not willing to call back. This is a precious, missed opportunity faced by many businesses which are short-staffed.

That’s where Mindbody’s AI receptionist, Messenger[ai] can provide a much-needed solution. When a spa misses a call, Messenger[ai] automatically sends a text to the caller, asking how it can help. It can field frequently asked questions and book appointments all on its own, saving spa staff from having to take time out of their already busy days to do so.

Additionally, Messenger[ai] works 24/7, which means it can make sales while the business is closed. By providing customers with an efficient booking method, the tool improves overall experience with the business. Messenger[ai] also gives customers what they want as 89 per cent of people say they like to interact via text.

When spas miss a call, Messenger[ai] automatically texts the caller
Ricky Daniels
Trybe
Ricky Daniels / photo: Trybe

Our cloud-based, automated booking system is incredibly popular and it’s been shown to increase total revenue, total bookings and average spend.

Customers can book into live availability so reservation teams spend less time on the phone or computer. They can make payment when booking as well as curate their own itinerary and at this point operators can automatically upsell and cross sell too – giving options to add champagne on arrival or afternoon tea, for example.

We’ve also just introduced a new waiting list feature. If a customer cancels, an automated alert will go to others who’ve opted to be on the wait list, meaning cancelled reservations are more likely to be filled.

We’ve just introduced a new waiting list feature
Sherry Cuti
Springer-Miller
Sherry Cuti / photo: springer miller

When you think about bookings, the more the merrier. However, group bookings can be overwhelming, not to mention incredibly time consuming, if your software doesn’t automate the booking process for large groups.

SpaSoft seamlessly strings together multiple appointments in a group reservation and automates the creation of each guest profile with a single import form. Don’t have all group members identified? No problem. SpaSoft will allow you to book desirable time slots for the group and then update profiles at a later date.

Other automated features include alerts when hotel and spa reservations are discrepant and auto booking based on predefined provider preferences and priorities.

SpaSoft seamlessly handles multiple appointments in a group reservation
Guenther Poellabauer
The Assistant Company (TAC)
Guenther Poellabauer / photo: TAC

Guenther Poellabauer The Assistant Company (TAC) Our software and hardware enable fully automated solutions for spas – take our access/check-in process as a great example.

TAC’s Webshop, which can be configured to a spa’s corporate design, offers an intuitive booking process. The simple sale of gift certificates, tickets or products is just as quick as the reservation of treatment appointments or loungers. Digital questionnaires can be filled out in advance too.

Once at the spa, guests can use a QR code to access a RFID wristband from our new self-service vending machine (see p126). This ensures fast lane entry and the band can also be used to make cashless purchases and even for check-out.

Our new self- service vending machines speed up check-ins
Imran Zalfackruddin
Milano
Imran Zalfackruddin / photo: MILANO

Automated features remove manual and tedious tasks for staff – as well as the margin for error – while speeding up processes.

Dynamic pricing, synchronising hotel package and spa bookings, activity capacity management and reservations based on gender are just some of the functions we offer that make the biggest difference to how spas run on a daily basis.

The automated processing of forms and appointment confirmations and reminders are our most popular features. These make the check-in process effortless, reduce clutter at the reception desk and limit the number of no-shows.

Popular automated functions include dynamic pricing and activity capacity management
Charity Hudnall
Vagaro
Charity Hudnall / photo: Vagaro

Our inventory feature helps keep spas organised and well-stocked, without tedious administrative oversight.

Users can set a low quantity warning for products and a maximum quantity level which will automatically reorder products as they get low. They can also create and send smart purchase orders with automatic detection of low quantity products. What’s more, when orders come in and are marked as received, products are automatically imported into the inventory.

Our most popular automated function, however, is our forms feature. This automatically prompts clients to fill out customised or templated forms before receiving certain services, which are then auto-saved to their profile.

Using this feature, spas can also record client preferences and purchase details, as well as automate surveys after appointments to gather insights on the customer experience. All of which can help operators deliver appropriate aftercare and follow-up reminders.

Automated inventory keeps spas organised and well-stocked
Daniel Griswold
Agilysys
Daniel Griswold / photo: Agilysys

One of our most popular functions is a retail module which automatically maintains inventory counts when staff sell items. Purchase orders and receiving of merchandise are also automated.

Our eForms, however, make the biggest difference on a daily basis. Having in-take forms and health waivers easily accessible online allows clients to fill them out at a time that is convenient for them before arrival. This makes the check-in process more seamless for guests, enhancing their overall experience.

Having eForms available in the Agilysys Spa application relieves staff of the time it takes to check-in clients while providing the information necessary for the therapist to provide a treatment specific to the client’s needs.

Our eForms make the biggest difference to a spa business
Ilana Alberico
SpaSpace
Ilana Alberico / photo: spaspace

Spa operators use us because our automations ultimately help them to be more efficient and create more revenue.

We cover three main operational areas: professional applicant and onboarding; facility inventory and payroll; and guest booking and service selection.

The sooner a new candidate starts, the faster a spa can start realising revenue from their presence. SpaSpace automatically checks an applicant’s license credentials and gets them approved in less then a week, getting them on the schedule and working five times faster than the traditional processes.

Our integrations mean managers don’t have to submit payroll every month so professionals receive their pay in hours/days rather than weeks/months.

Finally, our AI recommends services to guests, saving calls to the front desk.

Our AI recommends services to guests, saving calls to the spa
Sal Capizzi
Book4Time
Sal Capizzi / photo: Book4Time

We offer many automated functions via our scheduled task feature – from appointment confirmation emails to prompting clients to confirm their attendance or fill out digital intake forms before arriving.

Prompts for guests to self-guarantee their appointments have really taken off over the past couple of years due to GDPR and privacy laws. Most spas require a credit card hold or deposit for bookings, yet clients may not feel comfortable leaving their credit card number with a receptionist.

Book4Time directs guests to a secure website to enter their financial details so they can self-guarantee their treatment in their own time.

Prompts for guests to self guarantee their appointments have really taken off
Oliver Cahill
Premier Software Solutions
Oliver Cahill / photo: premier

For spas which want to keep their finger on the pulse of their business, automated reporting is essential. With Core by Premier Software, staff can select from over 400 reports to be emailed on a date and time of their choosing.

This includes the Staff Snapshot report which is ideal for appraisals and performance monitoring and just one way our automated functions help with staff retention – something that’s imperative given our industry’s workforce crisis.

Another key feature is rolling staff rotas which can be created for up to 12 weeks so operators can boost team morale by helping their employees plan ahead.

Features such as Core’s Repetitive Strain Injury Indicators are even more powerful as they prioritise employee wellbeing. By setting an RSI limit on an individual’s working week, operators can protect staff from overexertion.

Staff rotas can be created for up to 12 weeks
LATEST NEWS
Wellness Access Institute launches to improve understanding of and accessibility to wellness
A new think tank called the Wellness Access Institute (WAI – pronounced why) has launched to help the industry address its biggest problems and drive research-based innovation.
Veronica Schreibeis Smith and Amir Alroy join GWS Advisory Board
The Global Wellness Summit (GWS) has announced the appointment of two international wellness thought leaders to its Advisory Board.
FaceGym heads down under with first Australian studio, partnered with Mecca
Facial fitness and skincare brand FaceGym has entered the Australian market with its first bricks and mortar studio in Sydney and a new deal with Australasian beauty retailer Mecca.
Emlyn Brown, Kent Richards and Sara Codner outline top priorities for spa and wellness leaders in 2023
Spa and wellness industry thought leaders gathered yesterday (26 January) at the Grow Well webinar – hosted by We Work Well – to share their plans, vision and strategies for 2023.
Elemis achieves B Corp Status
British skincare and spa brand Elemis has announced its new status as a Certified B Corp after almost two years of implementing changes to processes, and practices and launching new initiatives across the business.
Recovery-focused spa brand The Covery outlines 2023 expansion plans
Recovery wellness spa franchise The Covery will expand with 15 new US locations and new partnerships in 2023 – including a destination at Texas’ iconic Trellis Spa at The Houstonian.
Greek spa and wellness market ripe for investment, reports Global Wellness Economy
The Greek wellness economy was under the spotlight today at the inaugural Global Wellness Economy conference, hosted in Athens, Greece.
London to get its own "Garden in the sky", as Camden Highline gets green light
Planning approval has been granted for Camden Highline, a project to transform a section of disused railway into a new elevated urban park for London.
Augustinus Bader’s first bricks-and-mortar clinic lands in London, partnered with Lanserhof
Austrian wellness operator Lanserhof has collaborated with science-led beauty brand Augustinus Bader to open its flagship clinic The Skin Lab by Augustinus Bader.
Longevity club and digital platform launches with focus on reverse ageing. Neil King and Alister Rollins are founders
Longevity, a startup providing longevity products, services, education and advice to subscribers, has launched a digital platform and will open its first club in Milton Keynes on 1 February.
Amanda Al-Masri joins Hilton as vice-president of wellness
Spa industry veteran Amanda Al-Masri is heading up Hilton Hotels & Resorts’ wellness division as its new vice-president of wellness.
Grand Resort Bad Ragaz plans £12m renovation to reinforce position in European wellness market
Switzerland’s established wellbeing and medical health resort Grand Resort Bad Ragaz is preparing to conduct a comprehensive renovation of one of its two five-star hotels.
+ More news   
 
FEATURED SUPPLIERS

Art of Cryo introduces Multi CryoHacking System, a next-generation lifestyle device
Art of Cryo has developed the innovative new Multi CryoHacking System (MCS) to ensure clients can achieve measurable and noticeable results in the shortest treatment time possible. [more...]

bbspa_France channels La Dolce Vita to realise Biologique Recherche’s new Rome outpost
Inside a historical palace once owned by the Colonna family – one of the oldest and most famous Roman patrician families – premium skincare and spa company Biologique Recherche has opened the doors to a new location in Rome, Italy. [more...]
+ More featured suppliers  
COMPANY PROFILES
Sauna360

We are Sauna360, the world’s leading sauna, infrared and steam manufacturer, encompass- ing a number [more...]
+ More profiles  
CATALOGUE GALLERY
+ More catalogues  

VIDEO GALLERY

REM UK Ltd - REM Spa: relax, breathe, be inspired
Welcome to REM, quality salon furniture, spa furniture & barber furniture made in Britain since 1918 Find out more...
+ More videos  

DIRECTORY
+ More directory  
DIARY

 

31 Jan - 02 Feb 2023

Spatex 2023

Coventry Building Society Arena, Coventry, United Kingdom
05-06 Mar 2023

World Spa & Wellness Conference

Excel exhibition and conference centre , London, United Kingdom
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2023

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS