GET SPA BUSINESS
magazine
Yes! Send me the FREE digital editions of Spa Business and Spa Business insider magazines and the FREE weekly Spa Business and Spa Business insider ezines and breaking news alerts!
Not right now, thanksclose this window
News   Features   Video    Products   Magazine   Handbook   Email sign up   Advertise  
NEWS
Zenoti maps impact of coronavirus on its spa clients
POSTED 31 Mar 2020 . BY Megan Whitby
The company has 10,000 customers in 50 countries around the world
"We’ve established this resource centre to help those we work with in the community"
– Sudheer Koneru
Spa software company, Zenoti, has produced insights into the impact coronavirus is having on its customers.

The company has 10,000 customers in 50 countries around the world and has collected data on the impact the disruption is having on their trading.

This has been translated into a heatmap showing the effect on appointment trends. It can also be viewed in tabular format.

Sales data was collected from Zenoti’s customers on a weekly basis from 13 countries. This data was then compared with the corresponding week in 2019 and a percentage formed to show the growth or decline in business during the coronavirus outbreak.

A seven-week block was analysed in total, with dates ranging from 3 February to 22 March.

For 11 out of the 13 countries that data was collected from, the biggest decline in sales was seen in the period 16-22 March.

The location with the largest decline was Indonesia with a -73 per cent shift, while South Africa was the only country to exhibit growth, at 4.7 per cent.

Saudi Arabia and Qatar were among some of the other countries worst affected, while alternatively Singapore’s worst week was seen between 10-16 February at -13.6 per cent.

All the data is available via a dedicated online resource centre.

“We’ve established this resource centre to help those we work with in the community,” said Sudheer Koneru, CEO of Zenoti. “I’ve run a spa and salon business before, and have a deep passion for making guests feel good about themselves, so they can go into the world and do great things. That’s why I’m so committed to ensuring that our company and employees are doing all that we can to help others through this difficult time."

Zenoti has also produced a guide for spa and salon businesses during the coronavirus crisis, including a range of information, such as how to manage existing appointments, review memberships and work on communication strategies.

Download the guide here.
If you would like to get each issue of Spa Business and Spa Business insider magazines sent direct to you for FREE, plus the weekly Spa Business and Spa Business insider ezines, sign up now!
RELATED STORIES
FEATURE: Software: Hyper personalisation


How is spa software helping operators to deliver ultra personal services?
Zenoti raises US$50m in Series C funding


Enterprise cloud platform Zenoti has closed a US$50m Series C funding round led by Tiger Global Management, with participation from Norwest Venture Partners and Accel.
FEATURE: Technology: Data & analytics


How are software companies helping spas to use data effectively, sensitively and lawfully?
FEATURE: Technology: Maximising software potential


How can spas get more out of their management systems?
MORE NEWS
Four Seasons Silicon Valley brings wellness refresh to guest rooms with Tonal wellbeing upgrade
Four Seasons Hotel Silicon Valley, US, is the world’s first hotel to feature Tonal, an intelligent in- room gym and personal trainer, for guests to use at their convenience.
Alberto Apostoli, Laszlo Pucko and Martin Goldman to speak at inaugural Medical Wellness Congress
Vladi Kovanic, founder of industry event, Forum HOTel&SPA, has announced the launch of a new medi-wellness event called The Medical Wellness Congress.
Jubilation as spas set to reopen in England and Scotland following gruelling lobbying campaign
England and Scotland have become the most recent countries to announce their spas will reopen, following a hard-fought campaign by industry associations, operators and the media.
Wild wellness: Beaverbrook Hotel and Spa develops nature-based wellness experiences
Luxury country house hotel, Beaverbrook Hotel and Spa, in Leatherhead, UK, has curated a series of wild wellness experiences to assist with both emotional and physical wellbeing following its reopening on 4 July.
+ More news   
LATEST JOBS
+ More jobs  

FEATURED SUPPLIERS

Made for multi-center spas. Perfect for the post-COVID world
Your customers expect greater health and safety assurances. Zenoti helps you exceed new expectations by seamlessly weaving every interaction with your brand through their trusted mobile phones, reducing unnecessary touch and maintaining social distancing. [more...]

30th annual ISPA Conference & Expo moves to May 2021
COVID-19 has led us and our industry to pause, breathe and reset. [more...]
COMPANY PROFILES
TylöHelo

TylöHelo specialises in producing bespoke thermal experience areas for luxury hotels and spas. [more...]
+ More profiles  
CATALOGUE GALLERY
 

+ More catalogues  

VIDEO GALLERY

Zenoti Online Booking
Intelligent online booking designed to handle the complex scheduling needs of a salon and spa. Give your customers a reliable, accessible online booking system that accommodates their every request. Find out more...
+ More videos  

DIRECTORY
+ More directory  
DIARY

 

16-17 Jul 2020

APSWC Round Table 2020

Naman Resort, Da Nang, Vietnam
03-05 Aug 2020

World Fitness & Wellness Summit

Raffles City Convention Centre, Singapore
+ More diary  
 
ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
 
SPA BUSINESS
SPA OPPORTUNITIES
SPA BUSINESS HANDBOOK
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS
ADVERTISE . CONTACT US

Leisure Media, Portmill House, Portmill Lane,
Hitchin, Hertfordshire SG5 1DJ Tel: +44 (0)1462 431385

©Cybertrek 2020
News   Products   Magazine
NEWS
Zenoti maps impact of coronavirus on its spa clients
POSTED 31 Mar 2020 . BY Megan Whitby
The company has 10,000 customers in 50 countries around the world
We’ve established this resource centre to help those we work with in the community
– Sudheer Koneru
Spa software company, Zenoti, has produced insights into the impact coronavirus is having on its customers.

The company has 10,000 customers in 50 countries around the world and has collected data on the impact the disruption is having on their trading.

This has been translated into a heatmap showing the effect on appointment trends. It can also be viewed in tabular format.

Sales data was collected from Zenoti’s customers on a weekly basis from 13 countries. This data was then compared with the corresponding week in 2019 and a percentage formed to show the growth or decline in business during the coronavirus outbreak.

A seven-week block was analysed in total, with dates ranging from 3 February to 22 March.

For 11 out of the 13 countries that data was collected from, the biggest decline in sales was seen in the period 16-22 March.

The location with the largest decline was Indonesia with a -73 per cent shift, while South Africa was the only country to exhibit growth, at 4.7 per cent.

Saudi Arabia and Qatar were among some of the other countries worst affected, while alternatively Singapore’s worst week was seen between 10-16 February at -13.6 per cent.

All the data is available via a dedicated online resource centre.

“We’ve established this resource centre to help those we work with in the community,” said Sudheer Koneru, CEO of Zenoti. “I’ve run a spa and salon business before, and have a deep passion for making guests feel good about themselves, so they can go into the world and do great things. That’s why I’m so committed to ensuring that our company and employees are doing all that we can to help others through this difficult time."

Zenoti has also produced a guide for spa and salon businesses during the coronavirus crisis, including a range of information, such as how to manage existing appointments, review memberships and work on communication strategies.

Download the guide here.
If you would like to get each issue of Spa Business and Spa Business insider magazines sent direct to you for FREE, plus the weekly Spa Business and Spa Business insider ezines, sign up now!
RELATED STORIES
FEATURE: Software: Hyper personalisation


How is spa software helping operators to deliver ultra personal services?
Zenoti raises US$50m in Series C funding


Enterprise cloud platform Zenoti has closed a US$50m Series C funding round led by Tiger Global Management, with participation from Norwest Venture Partners and Accel.
FEATURE: Technology: Data & analytics


How are software companies helping spas to use data effectively, sensitively and lawfully?
FEATURE: Technology: Maximising software potential


How can spas get more out of their management systems?
MORE NEWS
Four Seasons Silicon Valley brings wellness refresh to guest rooms with Tonal wellbeing upgrade
Four Seasons Hotel Silicon Valley, US, is the world’s first hotel to feature Tonal, an intelligent in- room gym and personal trainer, for guests to use at their convenience.
Alberto Apostoli, Laszlo Pucko and Martin Goldman to speak at inaugural Medical Wellness Congress
Vladi Kovanic, founder of industry event, Forum HOTel&SPA, has announced the launch of a new medi-wellness event called The Medical Wellness Congress.
Jubilation as spas set to reopen in England and Scotland following gruelling lobbying campaign
England and Scotland have become the most recent countries to announce their spas will reopen, following a hard-fought campaign by industry associations, operators and the media.
Wild wellness: Beaverbrook Hotel and Spa develops nature-based wellness experiences
Luxury country house hotel, Beaverbrook Hotel and Spa, in Leatherhead, UK, has curated a series of wild wellness experiences to assist with both emotional and physical wellbeing following its reopening on 4 July.
Todd Walter appointed president of WTS
WTS International has snapped up Todd Walter as its new president, following the demise of Mynd Spa & Salon – formerly The Elizabeth Arden Red Door Salon & Spa – where he was CEO.
Wellness specialists from Rancho La Puerta and The Farm to host virtual masterclass on healing journeys
Healing Hotels of the World is hosting a virtual Master Class with wellness experts from luxury destination spas, Rancho la Puerta and The Farm at San Benito.
+ More news   
 
FEATURED SUPPLIERS

Made for multi-center spas. Perfect for the post-COVID world
Your customers expect greater health and safety assurances. Zenoti helps you exceed new expectations by seamlessly weaving every interaction with your brand through their trusted mobile phones, reducing unnecessary touch and maintaining social distancing. [more...]

30th annual ISPA Conference & Expo moves to May 2021
COVID-19 has led us and our industry to pause, breathe and reset. [more...]
COMPANY PROFILES
TylöHelo

TylöHelo specialises in producing bespoke thermal experience areas for luxury hotels and spas. [more...]
+ More profiles  
CATALOGUE GALLERY
+ More catalogues  

VIDEO GALLERY

Zenoti Online Booking
Intelligent online booking designed to handle the complex scheduling needs of a salon and spa. Give your customers a reliable, accessible online booking system that accommodates their every request. Find out more...
+ More videos  

DIRECTORY
+ More directory  
DIARY

 

16-17 Jul 2020

APSWC Round Table 2020

Naman Resort, Da Nang, Vietnam
03-05 Aug 2020

World Fitness & Wellness Summit

Raffles City Convention Centre, Singapore
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media, Portmill House, Portmill Lane,
Hitchin, Hertfordshire SG5 1DJ Tel: +44 (0)1462 431385

©Cybertrek 2020

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS