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Revenues are at an all-time high, operators are starting to benefit from yield management and democratic wellness is bubbling under. It’s an exciting time for our industry
World Spa NYC expects an ROI in 12 months / photo: anna sokol
Figures just out from the International Spa Association (ISPA) show that revenues from US spas have surpassed US$20bn (€18.6bn, £16.2bn) a year for the first time, marking a milestone achievement (see p32). The number of spa locations, visits, revenue per visit and total employment numbers are also up.
Our sector, which is based on touch and travel, was one of the hardest hit by COVID. But even back then, operators were optimistic their focus on wellbeing would stand the test of time, as a shell-shocked global population had a health wake-up call.
It’s heartwarming to see these numbers confirming the comeback and also to have spas on the ground corroborating that their businesses are flourishing.
Another positive to come from hard times is that operators are increasingly embracing yield management. More often than not, Spa Business sees dynamic pricing at play and a steady increase in the number of businesses launching membership packages (see p102). Yes, this is an anecdotal observation, based on our reporting and there’s more operators can do, but it’s interesting and promising, nonetheless.
It’s most encouraging, however, to see the beginnings of democratic wellness and the hunger for it.
Therme Group charges as little as US$20 (€19, £16) for a three-hour pass to its Bucharest complex and welcomed over 1 million visitors in its first year. At the new World Spa bathhouse in New York (see p96) entry starts at US$89 (€83, £72) and people are queuing around the block to get in – even on a Monday. The owners expect to see a return on investment in the first 12 months.
On a larger scale, Hilton’s Amanda Al-Masri reveals that the global group intends to deliver wellness across all its 19 brands, not just those in the top tier (see p70). This amounts to 7,000 properties and 1 million guestrooms. “It helps us to do right by our guests and I feel a huge responsibility to deliver it,” she says.
The move, spearheaded by an all-female leadership team, will see wellness touchpoints delivered throughout Hilton hotels, not just in spas. Yet, at the same time, much innovation is stemming from those spas and they’re gaining well-deserved, widespread recognition for this.
Katie Barnes is the editor of Spa Business magazine
| [email protected]
Read more from this issue of Spa Business magazine
View contents of Spa Business 2023 issue 2
Editor's letter: Feeling optimistic
Revenue is at an all-time high and democratic wellness is bubbling under. It’s an exciting time for spas, says Katie Barnes
Spa People: Taichi Kuma
The son of celebrated architect Kengo Kuma designs a striking shell-like sauna in Japan
Spa People: Ana Ramirez
On her plans to roll out Ancestral Handmade, her regenerative wellness hotel concept, across South America – starting in Colombia
Spa People: Daniel Golby
On ESPA Life's debut in Doha and the markets he has his eyes set on for future expansion
News report: Milestone moment
US spa industry revenue exceeds the US$20bn mark according to ISPA's latest Big Five statistics
Sponsored: MyBlend: A new vision of beauty
Clarins has elevated its myBlend brand with new tech and formulations, as well as forging powerful alliances with global spa partners
Sponsored: Gharieni: Mind expansion
With the quest for better mental health growing ever stronger in the wake of the global pandemic, we ask Gharieni CEO Sammy Gharieni how the company’s wellness technologies are helping spas to meet this consumer demand
Top team: Hilton
Sleep, fitness and new spa concepts are top of the list as Hilton looks to deliver wellness across its 7,000 properties
Thermal spa: The heat is on
With 50 hot springs projects underway, the US is looking to establish itself as a thermal spa destination. Jane Kitchen takes a closer look
Le Atelier by C.O.D.E. doesn't offer a standard bespoke service, it provides a highly
customised approach to designing massage beds and loungers in high-end wellness
environments. [more...]
In a world where imbalance often accumulates quietly, Wildsmith unveils its newest
wellbeing innovation: Silent Loads, an approach designed to meet the needs of modern spa
guests with precision and depth. [more...]
+ More featured suppliers
COMPANY PROFILES
Capsix
Founded in 2016 by Carole Eyssautier, PhD in AI, François Eyssautier, robotics engineer, and Stéphan [more...]
Barr + Wray Ltd
Barr + Wray has more than 60 years’ experience in the design and delivery of world-class spa and wel [more...]
Revenues are at an all-time high, operators are starting to benefit from yield management and democratic wellness is bubbling under. It’s an exciting time for our industry
World Spa NYC expects an ROI in 12 months / photo: anna sokol
Figures just out from the International Spa Association (ISPA) show that revenues from US spas have surpassed US$20bn (€18.6bn, £16.2bn) a year for the first time, marking a milestone achievement (see p32). The number of spa locations, visits, revenue per visit and total employment numbers are also up.
Our sector, which is based on touch and travel, was one of the hardest hit by COVID. But even back then, operators were optimistic their focus on wellbeing would stand the test of time, as a shell-shocked global population had a health wake-up call.
It’s heartwarming to see these numbers confirming the comeback and also to have spas on the ground corroborating that their businesses are flourishing.
Another positive to come from hard times is that operators are increasingly embracing yield management. More often than not, Spa Business sees dynamic pricing at play and a steady increase in the number of businesses launching membership packages (see p102). Yes, this is an anecdotal observation, based on our reporting and there’s more operators can do, but it’s interesting and promising, nonetheless.
It’s most encouraging, however, to see the beginnings of democratic wellness and the hunger for it.
Therme Group charges as little as US$20 (€19, £16) for a three-hour pass to its Bucharest complex and welcomed over 1 million visitors in its first year. At the new World Spa bathhouse in New York (see p96) entry starts at US$89 (€83, £72) and people are queuing around the block to get in – even on a Monday. The owners expect to see a return on investment in the first 12 months.
On a larger scale, Hilton’s Amanda Al-Masri reveals that the global group intends to deliver wellness across all its 19 brands, not just those in the top tier (see p70). This amounts to 7,000 properties and 1 million guestrooms. “It helps us to do right by our guests and I feel a huge responsibility to deliver it,” she says.
The move, spearheaded by an all-female leadership team, will see wellness touchpoints delivered throughout Hilton hotels, not just in spas. Yet, at the same time, much innovation is stemming from those spas and they’re gaining well-deserved, widespread recognition for this.
Katie Barnes is the editor of Spa Business magazine
| [email protected]
Read more from this issue of Spa Business magazine
View contents of Spa Business 2023 issue 2
Editor's letter: Feeling optimistic
Revenue is at an all-time high and democratic wellness is bubbling under. It’s an exciting time for spas, says Katie Barnes
Spa People: Taichi Kuma
The son of celebrated architect Kengo Kuma designs a striking shell-like sauna in Japan
Spa People: Ana Ramirez
On her plans to roll out Ancestral Handmade, her regenerative wellness hotel concept, across South America – starting in Colombia
Spa People: Daniel Golby
On ESPA Life's debut in Doha and the markets he has his eyes set on for future expansion
News report: Milestone moment
US spa industry revenue exceeds the US$20bn mark according to ISPA's latest Big Five statistics
Sponsored: MyBlend: A new vision of beauty
Clarins has elevated its myBlend brand with new tech and formulations, as well as forging powerful alliances with global spa partners
Sponsored: Gharieni: Mind expansion
With the quest for better mental health growing ever stronger in the wake of the global pandemic, we ask Gharieni CEO Sammy Gharieni how the company’s wellness technologies are helping spas to meet this consumer demand
Top team: Hilton
Sleep, fitness and new spa concepts are top of the list as Hilton looks to deliver wellness across its 7,000 properties
Thermal spa: The heat is on
With 50 hot springs projects underway, the US is looking to establish itself as a thermal spa destination. Jane Kitchen takes a closer look
Four Seasons Resort The Nam Hai in Hoi An, Vietnam, has put together a Global Wellness Day
(GWD) agenda with activations rooted in nature and shaped by four pillars of Joy – in
alignment with the day’s theme #JoyMagenta.
The Global Wellness Summit (GWS) will celebrate its 20th anniversary at the 2026 event in
Phuket, Thailand, later this year with the theme: The Science, Art and Soul of Wellness.
Auko, an all-inclusive development, is opening in Phong Nha in Vietnam in Q3 2026, with a
series of 30 tented eco-lodges and wellness hospitality operations by Lumina Wellbeing.
Therme Manchester’s 28-acre development, which will include interconnected glass pavilions
that measure 65,000sq m, will be the largest bathing and wellbeing attraction in the world once
complete, according to prof David Russell, CEO of Therme UK.
Naples Beach Club, a Four Seasons Resort, has opened a 2,800sq m spa called The Sanctuary,
with the design and concept inspired by the Native American people that populated Florida’s
Southwest coast – the Calusa.
Swire Hotels’ luxury hospitality brand Upper House has revealed it will roll out its two-day
House of Healing retreats at its three hotels in Hong Kong, Chengdu and Shanghai.
LVMH-owned beauty house Guerlain will launch up to five spas with partners a year as part of
its plan to expand globally, according to the brand’s international spa and wellness director,
Diane Davody.
A new global study by Kevin Kelly and Peter Yesawich, called WELLSurvey 2.0, has revealed
more than half of consumers in the UK, US and Germany would not choose numerous high-
profile wellness resort brands for a future trip.
Le Atelier by C.O.D.E. doesn't offer a standard bespoke service, it provides a highly
customised approach to designing massage beds and loungers in high-end wellness
environments. [more...]
In a world where imbalance often accumulates quietly, Wildsmith unveils its newest
wellbeing innovation: Silent Loads, an approach designed to meet the needs of modern spa
guests with precision and depth. [more...]
+ More featured suppliers
COMPANY PROFILES
Capsix Founded in 2016 by Carole Eyssautier, PhD in AI, François Eyssautier, robotics engineer, and Stéphan [more...]
