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Interview
James Bermingham

Investing heavily in therapist training has paid off for Montage Hotels & Resorts which operates three ultra-luxury properties in the US. We talk to the group’s vice-president

By Katie Barnes | Published in Spa Business 2012 issue 3


Montage Hotels & Resorts is serious about spas. While having a spa is now a must for any high-end operator, for Montage it’s much more says the group’s vice-president James Bermingham: “We look at spas as being core to the fundamental beliefs and attributes of the brand.”

The management company part owns and operates three sites in the US – in Laguna Beach, California; Deer Valley, Park City, Utah; and Beverly Hills also in California. It was set up by the 35-year hotel veteran Alan J Fuerstman, and a group of undisclosed investors, in 2002 to serve top tier affluent travellers. The group’s growth has been purposefully slow and considered. Each resort has been built from the ground up to create a distinctive offer with spacious accommodation.

Meticulous thought has also gone into the development of Montage’s spas, including an ongoing, extensive 264-hour training programme for its therapists. It’s a worthwhile investment, according to Bermingham: “the spas generate millions in revenues and pretty extraordinary profitability levels too.”

So, what makes the resorts and company stand out and why are spas so crucial?

Prime location
Having been in the hospitality industry for 28 years, Bermingham is no stranger to high-end hotels and has covered varied roles in F&B, rooms, operations and sales. He began his career at the Clarence Hotel in his hometown of Dublin, Ireland – “I worked for the summer and fell in love with the business”, he says – before working for Sheraton in London and transferring to North America.

Bermingham met Fuerstman at the St Regis, Houston where he was general manager and Fuerstman was an area manager for ITT Sheraton’s Luxury Collection. He went on to become opening vice-president of hotel operations for Mirage’s Beau Rivage in Biloxi, Mississippi and then general manager at the acclaimed Latham Hotel in Washington DC. Then in 2002, Fuerstman approached Bermingham to take on the role of general manager at Montage’s first property in Laguna Beach. “It was a wonderful opportunity to start a new company and brand,” says Bermingham.

He feels that site location is part of the group’s winning formula. “Montage is keenly focused on extraordinary destinations and great locations within those. Alan [Fuerstman] is very disciplined and patient. He’s turned down many more projects than he’s completed. Our selection criteria is that we want a Montage in proven luxury destinations where very high average rates are achieved. Within that destination we want one of the top three locations, if not the single best.”

Each property is then a reflection of that location in its architecture, art, design, food, spa and services. “This is a significant differentiator,” says Bermingham. “Our emphasis on luxury is different as we focus on the spirit of place and discovery so that even loyal guests find something new whether it’s a beach (summer), mountain (winter) or the urban excitement of Los Angeles. And I think Spa Montage is just a wonderful example of all of those brand attributes.”

As each site has been purpose-built, Montage has had the opportunity – and luxury – of planning the spas into prime locations within the properties. At Laguna Beach, this means being positioned on a bluff overlooking the Pacific Ocean, while in Deer Valley you’ll be sitting in a hot tub looking down a valley with some of the most beautiful mountain scenery you’ll ever see.

“Although they’re different from each other in design and architecture, all three spas are breathtakingly beautiful,” says Bermingham. “They’re also extraordinary in scope and scale – in Montage Beverly Hills the spa covers 19,000sq ft (1,765sq m) and is spread over two levels which is almost unheard of in an urban location. Then in Laguna and Deer Valley they’re even larger.”

Comfortable luxury
Another standout feature is that while all three Montage resorts are positioned as ultra-luxurious, they manage to deliver this in a subtle, almost casual way. “We’re not as large in scale as the great luxury brands out there, but Alan saw this an opportunity to create a residential feel,” explains Bermingham. “We believe passionately that regardless of the purpose of your visit, you should be comfortable – whether you’re in one of our lobby lounges in a ball gown or just coming back from the beach wearing your shorts and flip flops. And that means personalisation and the very highest levels of service, amenities and programming.”

In the spas, for example, bespoke touches are key. Each has a product dispensary where creams and oils based on the natural Spa Technologies line can be custom blended, often using indigenous ingredients, for each customer for use in professional treatments and for retail. In addition, the signature service Surrender is a 120-minute treatment where therapists prescribe a series of modalities according to a person’s physical needs, stresses and strains. Notably, this high-end offering comes with a matching top line us$455 (€364, £291) price tag.

Ultimately, however, the real difference comes down to service. Bermingham says: “You have to be very careful when you offer comfortable luxury that the service doesn’t become casual. There’s still a formality that’s required, as well as humility, passion and graciousness and that’s a powerful combination. Yet that’s why it’s so important to pick the right characters [in associates].”

Montage prefers to hire staff from the surrounding areas of resorts – “it’s one of the most effective ways of creating that spirit of place” – and initially looks for key traits in people including being naturally respectful, humble, passionate and having great integrity and an appetite for learning.

“We have such a powerful training programme at Montage that once we find the right character in an individual, we can then teach them the technical skills,” says Bermingham. To this end, the company separates out training from the normal human resources division. Each property has a trainer in every department, a director of learning for each hotel who reports into the general manager and an overall corporate director of learning who has a direct line to Bermingham. “It’s designed this way because we truly want to create a learning environment and to deliver brand consistency in terms of the service experience.”

The focus on training is particularly evident in the spas in the Montage portfolio. From day one, the company teamed up with the American Spa Therapy Education and Certification Council (ASTECC) – recently renamed the Advanced Spa Therapy Education and Certification Council – under the guidance of spa therapist, teacher and consultant Anne Bramham (see p35) who also helped to develop the treatment programme and the recruitment process.

“Anne Bramham is one of the shining lights of the spa world,” says Bermingham. “Her holistic approach to wellness is very much aligned with ours and her expertise, authenticity and commitment is unlike anybody else’s I’ve seen outside of Spa Montage. She is a very important part of what we do.”

Montage was one of the first spa operators to offer personalised treatments with its signature Surrender programme. Special training courtesy of ASTECC’s 240-hour (now 264-hour) postgraduate programme equipped staff with the necessary skills to offer the customised guest programmes, which also gave the company a competitive advantage. Significantly, just three years after its 2002 opening, Spa Montage Laguna became the first spa ever to be awarded five stars from the Mobil Travel Guide (now known as the Forbes Travel Guide) and many more accolades have followed.

Bermingham says: “I’m afraid to think about what we spend on spa training for fear that we’ll stop doing it! But that’s what helps us to deliver customer loyalty and great financial returns so I see it as less of a cost and much more as an investment.”

Demand generator
But just what does Spa Montage deliver in business terms? While Bermingham won’t disclose exact figures, he does say: “there’s a very compelling economic reason why we elevate spa to the level we do, because it drives revenue and profitability in addition to being a very important part of the overall experience. As a sub-brand of Montage it’s very well-known and highly respected.

“First and foremost, however, it’s a big demand generator – not only from a guestroom perspective but in drawing in local business. Alan strongly believes that if you want to create a world-class brand your community needs to rave about you.”

It’s for this reason, says Bermingham, that the amount of local business is regarded as one of the most important key performance indicators in the spas. On average, 40 per cent of spa customers are day spa visitors from the surrounding regions with the rest made up of hotel guests. Similarly, just over 80 per cent of Montage resort customers overall are from the US. Bermingham adds: “We were very much off the international radar when we first opened, but now it’s very much there.”

In fact, Bermingham isn’t ruling out international expansion and cites London as one of the most important cities outside of the US. Domestically, New York, Washington DC and Miami are markets the company is most interested in.

Elsewhere, in Los Cabos, Mexico, Montage already has a plot of land “where the desert meets the ocean” for development. The plan is to build a full-service resort there, complete with a Spa Montage, at some point but for now work is on hold. Bermingham explains: “The Mexican economy has struggled a bit more than others. But also there are many more new opportunities for conversions and refocusing on existing buildings and we’ve never ruled out this kind of investment, it just so happens that our first three properties were new builds.

“The good news is that the luxury consumer and traveller is back. And as long as we continue to select new Montage projects in compelling destinations, in great locations and in creating a sense of place, comfortable luxury and highly personalised service then we’ll be in great shape.”

To read our mystery shop review of the spa at Montage Laguna Beach see Spa Business 2005, issue 3, p102.


Montage Beverly Hills
In the heart of Beverly Hills, Los Angeles, this Montage hotel has 201 rooms and suites and opened in November 2008.

Spa Montage Beverly Hills, spread over two floors, has 17 treatment rooms including five equipped for the wet spa treatments. There’s a large co-ed mineral pool flanked by loungers, plus separate locker rooms with showers, herbal steamrooms and saunas and whirlpools.

The light-filled fitness centre is connected to a movement and yoga studio. The spa features the group’s flagship hair salon by Hollywood stylist Kim Võ and a retail boutique.


Montage Deer Valley
Montage Deer Valley opened in Park City, Utah – a year-round mountain resort – in December 2010. The 220 guestrooms, suites and residences are built in a mountain lodge style and the basement is a dedicated ski-in/ski-out facility. Outdoor summer activities include hiking, biking, horse riding, kayaking and fly-fishing.

Covering 35,000sq ft (3,252sq m), the spa is the biggest by Montage. There are 29 treatment rooms including two doubles and hydrotherapy and Vichy shower rooms. While locker rooms have a relaxation area plus a steamroom, sauna, whirlpool and deluge showers, there’s also a co-ed relaxation area and pool and an outdoor pool and sundeck. In addition, is a spacious fitness centre and movement studio, a Kim Võ hair salon and retail boutique.

Montage Laguna Beach

Opened in February 2003, Laguna Beach, the first Montage resort, is situated halfway between Los Angeles and San Diego, California, on a cliff-top overlooking the Pacific Ocean. The 250-bedroom resort, set in 30 acres (12 hectares) of lush landscaped grounds, reflects its heritage as an 1900s artists colony with period elements such as classic wood and stone architecture, crown moldings, rich dark wood, copper gutters and shingle roofs.

The 20,000sq ft (1,858sq m) indoor and outdoor Spa Montage sits on the edge of the bluff and floor-to-ceiling windows throughout maximise on the stunning ocean and beach views. There are 21 treatment rooms in total and like all Spa Montages, its services range from comprehensive programmes (such as Surrender), herbal and hydrotherapy treatments to fitness consultations and daily classes. Separate male and female locker rooms boast relaxation, shower, steam and sauna areas plus a whirlpool and cold plunge pool. There’s also a full-service hair salon by the Hollywood stylist Kim Võ, a lap pool, fitness room, movement studio and retail boutique.

 



Three years after opening, Spa Montage Laguna Beach was the first to be awarded five stars from the Mobil Travel Guide

James Bermingham favourites
Book: The Speed of Trust by Covey and Merrill from a business perspective; The Da Vinci Code by Dan Brown for fiction – I just couldn’t put it down

Film: I thought they did a great job adapting The Da Vinci Code actually

Season: Spring – it tells you that winter is over and summer is coming

Leisure activity: Whatever my two boys are doing – usually football or tennis

Non-Montage spa: At a traditional ryokan with an onsen in Japan. The entire experience from the location and service to bathing was extraordinary

Type of treatment: Reflexology or a Swedish massage

Best advice: My father used to say that ‘you only get out what you put in’

Spa Montage Deer Valley covers 35,000sq ft (inside and out) and is the biggest overall
To encourage customer loyalty, Montage has an urban location at Beverly Hills (above) and a beach and mountain resort
The resorts and spas stand out because of their delivery of ‘comfortable luxury’
At 20,000sq ft Spa Montage Beverly Hills is an impressive size in an urban property
The spas generate millions in revenues, says Bermingham, and have extraordinary profitability levels too
The spas are in prime locations in each resort – at Deer Valley you can sit in the whirlpool and enjoy magnificent mountain views
For Montage high quality service is delivered through personalised spa experiences
FEATURED SUPPLIERS

Crafting luxury: Beltrami Linen's bespoke spa solutions
Beltrami Linen’s approach to the world of spa is underpinned by a strong emphasis on bespoke design, where close collaboration with customers and their designers is always of the utmost importance. [more...]

How technology can help drive growth for your spa business
It's safe to say that technology is transforming every sector, and the spa, wellness and beauty industries are no exception. [more...]
+ More featured suppliers  
COMPANY PROFILES
Iyashi Dome

Iyashi Dome offers two infratherapy treatment devices – the Iyashi Dôme and the Iyashi Dôme RenaiS [more...]
Agilysys

Agilysys is a leader in hospitality software, delivering innovative cloud-native SaaS and on-premis [more...]
+ More profiles  
CATALOGUE GALLERY
 

+ More catalogues  

DIRECTORY
+ More directory  
DIARY

 

22-24 Apr 2024

UK Aufguss Championships

Galgorm Resort, York,
23-25 Apr 2024

ISPA Conference 2024

Phoenix Convention Center, Phoenix, United States
+ More diary  
 
ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
 
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©Cybertrek 2024
Uniting the world of spa & wellness
Get Spa Business and Spa Business insider digital magazines FREE
Sign up here ▸
News   Products   Magazine   Subscribe
Interview
James Bermingham

Investing heavily in therapist training has paid off for Montage Hotels & Resorts which operates three ultra-luxury properties in the US. We talk to the group’s vice-president

By Katie Barnes | Published in Spa Business 2012 issue 3


Montage Hotels & Resorts is serious about spas. While having a spa is now a must for any high-end operator, for Montage it’s much more says the group’s vice-president James Bermingham: “We look at spas as being core to the fundamental beliefs and attributes of the brand.”

The management company part owns and operates three sites in the US – in Laguna Beach, California; Deer Valley, Park City, Utah; and Beverly Hills also in California. It was set up by the 35-year hotel veteran Alan J Fuerstman, and a group of undisclosed investors, in 2002 to serve top tier affluent travellers. The group’s growth has been purposefully slow and considered. Each resort has been built from the ground up to create a distinctive offer with spacious accommodation.

Meticulous thought has also gone into the development of Montage’s spas, including an ongoing, extensive 264-hour training programme for its therapists. It’s a worthwhile investment, according to Bermingham: “the spas generate millions in revenues and pretty extraordinary profitability levels too.”

So, what makes the resorts and company stand out and why are spas so crucial?

Prime location
Having been in the hospitality industry for 28 years, Bermingham is no stranger to high-end hotels and has covered varied roles in F&B, rooms, operations and sales. He began his career at the Clarence Hotel in his hometown of Dublin, Ireland – “I worked for the summer and fell in love with the business”, he says – before working for Sheraton in London and transferring to North America.

Bermingham met Fuerstman at the St Regis, Houston where he was general manager and Fuerstman was an area manager for ITT Sheraton’s Luxury Collection. He went on to become opening vice-president of hotel operations for Mirage’s Beau Rivage in Biloxi, Mississippi and then general manager at the acclaimed Latham Hotel in Washington DC. Then in 2002, Fuerstman approached Bermingham to take on the role of general manager at Montage’s first property in Laguna Beach. “It was a wonderful opportunity to start a new company and brand,” says Bermingham.

He feels that site location is part of the group’s winning formula. “Montage is keenly focused on extraordinary destinations and great locations within those. Alan [Fuerstman] is very disciplined and patient. He’s turned down many more projects than he’s completed. Our selection criteria is that we want a Montage in proven luxury destinations where very high average rates are achieved. Within that destination we want one of the top three locations, if not the single best.”

Each property is then a reflection of that location in its architecture, art, design, food, spa and services. “This is a significant differentiator,” says Bermingham. “Our emphasis on luxury is different as we focus on the spirit of place and discovery so that even loyal guests find something new whether it’s a beach (summer), mountain (winter) or the urban excitement of Los Angeles. And I think Spa Montage is just a wonderful example of all of those brand attributes.”

As each site has been purpose-built, Montage has had the opportunity – and luxury – of planning the spas into prime locations within the properties. At Laguna Beach, this means being positioned on a bluff overlooking the Pacific Ocean, while in Deer Valley you’ll be sitting in a hot tub looking down a valley with some of the most beautiful mountain scenery you’ll ever see.

“Although they’re different from each other in design and architecture, all three spas are breathtakingly beautiful,” says Bermingham. “They’re also extraordinary in scope and scale – in Montage Beverly Hills the spa covers 19,000sq ft (1,765sq m) and is spread over two levels which is almost unheard of in an urban location. Then in Laguna and Deer Valley they’re even larger.”

Comfortable luxury
Another standout feature is that while all three Montage resorts are positioned as ultra-luxurious, they manage to deliver this in a subtle, almost casual way. “We’re not as large in scale as the great luxury brands out there, but Alan saw this an opportunity to create a residential feel,” explains Bermingham. “We believe passionately that regardless of the purpose of your visit, you should be comfortable – whether you’re in one of our lobby lounges in a ball gown or just coming back from the beach wearing your shorts and flip flops. And that means personalisation and the very highest levels of service, amenities and programming.”

In the spas, for example, bespoke touches are key. Each has a product dispensary where creams and oils based on the natural Spa Technologies line can be custom blended, often using indigenous ingredients, for each customer for use in professional treatments and for retail. In addition, the signature service Surrender is a 120-minute treatment where therapists prescribe a series of modalities according to a person’s physical needs, stresses and strains. Notably, this high-end offering comes with a matching top line us$455 (€364, £291) price tag.

Ultimately, however, the real difference comes down to service. Bermingham says: “You have to be very careful when you offer comfortable luxury that the service doesn’t become casual. There’s still a formality that’s required, as well as humility, passion and graciousness and that’s a powerful combination. Yet that’s why it’s so important to pick the right characters [in associates].”

Montage prefers to hire staff from the surrounding areas of resorts – “it’s one of the most effective ways of creating that spirit of place” – and initially looks for key traits in people including being naturally respectful, humble, passionate and having great integrity and an appetite for learning.

“We have such a powerful training programme at Montage that once we find the right character in an individual, we can then teach them the technical skills,” says Bermingham. To this end, the company separates out training from the normal human resources division. Each property has a trainer in every department, a director of learning for each hotel who reports into the general manager and an overall corporate director of learning who has a direct line to Bermingham. “It’s designed this way because we truly want to create a learning environment and to deliver brand consistency in terms of the service experience.”

The focus on training is particularly evident in the spas in the Montage portfolio. From day one, the company teamed up with the American Spa Therapy Education and Certification Council (ASTECC) – recently renamed the Advanced Spa Therapy Education and Certification Council – under the guidance of spa therapist, teacher and consultant Anne Bramham (see p35) who also helped to develop the treatment programme and the recruitment process.

“Anne Bramham is one of the shining lights of the spa world,” says Bermingham. “Her holistic approach to wellness is very much aligned with ours and her expertise, authenticity and commitment is unlike anybody else’s I’ve seen outside of Spa Montage. She is a very important part of what we do.”

Montage was one of the first spa operators to offer personalised treatments with its signature Surrender programme. Special training courtesy of ASTECC’s 240-hour (now 264-hour) postgraduate programme equipped staff with the necessary skills to offer the customised guest programmes, which also gave the company a competitive advantage. Significantly, just three years after its 2002 opening, Spa Montage Laguna became the first spa ever to be awarded five stars from the Mobil Travel Guide (now known as the Forbes Travel Guide) and many more accolades have followed.

Bermingham says: “I’m afraid to think about what we spend on spa training for fear that we’ll stop doing it! But that’s what helps us to deliver customer loyalty and great financial returns so I see it as less of a cost and much more as an investment.”

Demand generator
But just what does Spa Montage deliver in business terms? While Bermingham won’t disclose exact figures, he does say: “there’s a very compelling economic reason why we elevate spa to the level we do, because it drives revenue and profitability in addition to being a very important part of the overall experience. As a sub-brand of Montage it’s very well-known and highly respected.

“First and foremost, however, it’s a big demand generator – not only from a guestroom perspective but in drawing in local business. Alan strongly believes that if you want to create a world-class brand your community needs to rave about you.”

It’s for this reason, says Bermingham, that the amount of local business is regarded as one of the most important key performance indicators in the spas. On average, 40 per cent of spa customers are day spa visitors from the surrounding regions with the rest made up of hotel guests. Similarly, just over 80 per cent of Montage resort customers overall are from the US. Bermingham adds: “We were very much off the international radar when we first opened, but now it’s very much there.”

In fact, Bermingham isn’t ruling out international expansion and cites London as one of the most important cities outside of the US. Domestically, New York, Washington DC and Miami are markets the company is most interested in.

Elsewhere, in Los Cabos, Mexico, Montage already has a plot of land “where the desert meets the ocean” for development. The plan is to build a full-service resort there, complete with a Spa Montage, at some point but for now work is on hold. Bermingham explains: “The Mexican economy has struggled a bit more than others. But also there are many more new opportunities for conversions and refocusing on existing buildings and we’ve never ruled out this kind of investment, it just so happens that our first three properties were new builds.

“The good news is that the luxury consumer and traveller is back. And as long as we continue to select new Montage projects in compelling destinations, in great locations and in creating a sense of place, comfortable luxury and highly personalised service then we’ll be in great shape.”

To read our mystery shop review of the spa at Montage Laguna Beach see Spa Business 2005, issue 3, p102.


Montage Beverly Hills
In the heart of Beverly Hills, Los Angeles, this Montage hotel has 201 rooms and suites and opened in November 2008.

Spa Montage Beverly Hills, spread over two floors, has 17 treatment rooms including five equipped for the wet spa treatments. There’s a large co-ed mineral pool flanked by loungers, plus separate locker rooms with showers, herbal steamrooms and saunas and whirlpools.

The light-filled fitness centre is connected to a movement and yoga studio. The spa features the group’s flagship hair salon by Hollywood stylist Kim Võ and a retail boutique.


Montage Deer Valley
Montage Deer Valley opened in Park City, Utah – a year-round mountain resort – in December 2010. The 220 guestrooms, suites and residences are built in a mountain lodge style and the basement is a dedicated ski-in/ski-out facility. Outdoor summer activities include hiking, biking, horse riding, kayaking and fly-fishing.

Covering 35,000sq ft (3,252sq m), the spa is the biggest by Montage. There are 29 treatment rooms including two doubles and hydrotherapy and Vichy shower rooms. While locker rooms have a relaxation area plus a steamroom, sauna, whirlpool and deluge showers, there’s also a co-ed relaxation area and pool and an outdoor pool and sundeck. In addition, is a spacious fitness centre and movement studio, a Kim Võ hair salon and retail boutique.

Montage Laguna Beach

Opened in February 2003, Laguna Beach, the first Montage resort, is situated halfway between Los Angeles and San Diego, California, on a cliff-top overlooking the Pacific Ocean. The 250-bedroom resort, set in 30 acres (12 hectares) of lush landscaped grounds, reflects its heritage as an 1900s artists colony with period elements such as classic wood and stone architecture, crown moldings, rich dark wood, copper gutters and shingle roofs.

The 20,000sq ft (1,858sq m) indoor and outdoor Spa Montage sits on the edge of the bluff and floor-to-ceiling windows throughout maximise on the stunning ocean and beach views. There are 21 treatment rooms in total and like all Spa Montages, its services range from comprehensive programmes (such as Surrender), herbal and hydrotherapy treatments to fitness consultations and daily classes. Separate male and female locker rooms boast relaxation, shower, steam and sauna areas plus a whirlpool and cold plunge pool. There’s also a full-service hair salon by the Hollywood stylist Kim Võ, a lap pool, fitness room, movement studio and retail boutique.

 



Three years after opening, Spa Montage Laguna Beach was the first to be awarded five stars from the Mobil Travel Guide

James Bermingham favourites
Book: The Speed of Trust by Covey and Merrill from a business perspective; The Da Vinci Code by Dan Brown for fiction – I just couldn’t put it down

Film: I thought they did a great job adapting The Da Vinci Code actually

Season: Spring – it tells you that winter is over and summer is coming

Leisure activity: Whatever my two boys are doing – usually football or tennis

Non-Montage spa: At a traditional ryokan with an onsen in Japan. The entire experience from the location and service to bathing was extraordinary

Type of treatment: Reflexology or a Swedish massage

Best advice: My father used to say that ‘you only get out what you put in’

Spa Montage Deer Valley covers 35,000sq ft (inside and out) and is the biggest overall
To encourage customer loyalty, Montage has an urban location at Beverly Hills (above) and a beach and mountain resort
The resorts and spas stand out because of their delivery of ‘comfortable luxury’
At 20,000sq ft Spa Montage Beverly Hills is an impressive size in an urban property
The spas generate millions in revenues, says Bermingham, and have extraordinary profitability levels too
The spas are in prime locations in each resort – at Deer Valley you can sit in the whirlpool and enjoy magnificent mountain views
For Montage high quality service is delivered through personalised spa experiences
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New lakeside spa oasis set to open at The Ritz-Carlton-Reynolds, Lake Oconee
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+ More news   
 
FEATURED SUPPLIERS

Crafting luxury: Beltrami Linen's bespoke spa solutions
Beltrami Linen’s approach to the world of spa is underpinned by a strong emphasis on bespoke design, where close collaboration with customers and their designers is always of the utmost importance. [more...]

How technology can help drive growth for your spa business
It's safe to say that technology is transforming every sector, and the spa, wellness and beauty industries are no exception. [more...]
+ More featured suppliers  
COMPANY PROFILES
Iyashi Dome

Iyashi Dome offers two infratherapy treatment devices – the Iyashi Dôme and the Iyashi Dôme RenaiS [more...]
+ More profiles  
CATALOGUE GALLERY
+ More catalogues  

DIRECTORY
+ More directory  
DIARY

 

22-24 Apr 2024

UK Aufguss Championships

Galgorm Resort, York,
23-25 Apr 2024

ISPA Conference 2024

Phoenix Convention Center, Phoenix, United States
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2024

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
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