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The new system has been designed to increase direct revenue / PHOTO: Premier Software
Taking bookings efficiently is critical to the success of spa and wellness businesses.
If you’re running disconnected systems, your team may be wasting time doing things such as creating individual reservations, when it could be better spent providing the five-star experience guests expect.
Premier Software is offering a way to speed up bookings, following a new integration between its business management solution, Core by Premier Software, and all-in-one platform, onejourney – a system which enables customers to browse, book and buy 24/7 in a single, seamless transaction.
Core integrates with onejourney’s spa module so you can access all the platform’s revenue-generating features. In addition, because onejourney software is available in modules, you can select additional functionality which is useful to your business.
Enhance your website The customer experience begins on your website, so why not elevate the guest experience from the very first touch? With customisable branding, the onejourney platform integrates seamlessly with existing websites to create a unified, tailored shopping experience, supported by media-rich design that offers customers a feel for what they’re buying.
In addition, you remain in control of how many packages are sold and at what price.
The conversion-led design enables the system to upsell and cross-sell treatments or items at checkout – boosting average spend, with these bookings made directly through your website.
Behind the scenes All payments are made securely into Stripe and once payment has been taken, booking data is pushed into Core’s reservations system, ready to be scheduled by your team. This digital transfer of information not only saves time, but also reduces errors.
The system gives access to onejourney’s sales dashboard where you can monitor trends across single or multiple sites, driving an increased focus on sales right across the business.
Commenting on the system, Lisa Buttle, sales and partnerships director at Journey Hospitality, the company behind onejourney, says: “Properties such as Grantley Hall and Seaham Hall are seeing commercial uplift of up to 40 per cent by using Core and onejourney.
“By developing a two-way integration with Core, onejourney accesses details of availability, managing guest expectations and the day-to-day running of the spa. The use of live availability also reduces the risk of overbooking, while giving guests the option to book alternative dates.”
PHOTO: Journey Hospitality
"Properties such as Seaham Hall are seeing commercial uplift of up to 40 per cent by using Core and onejourney" – Lisa Buttle
Read more from this issue of Spa Business magazine
View contents of Spa Business 2022 issue 3
Editor's letter: Salus per natura
Although great buildings lie at the heart of the spa and wellness experience, operators are turning to nature to deliver healing journeys, says Liz Terry
Spa People: Thierry Malleret
We talk to the economist behind Monthly Barometer about key trends emerging in the wellness sector, such as a greater connection with nature
Spa People: Verena Lasvigne
The founder of VLF Spa Consulting shares her learnings from a career running spas on three continents
Spa People: Kim Weller
The wellbeing director of Banyan Tree tells us about the rollout of the company's new brand, Veya – for mind/body wellness
New opening: Loisium Spa
A look at the new luxurious spa situated at the heart of France's celebrated Champagne region
Interview: Neil Jacobs
The CEO of Six Senses talks about creating an eco-system around the brand to deliver hotels, clubs, residential, offices and resorts
Project preview: Next generation wellness
We take our first look at Tulah, the new clinical wellness retreat brand about to make its debut in Kerala, India, and speak to its CEO
ISPA Research: Rate of recovery
Russell Donaldson digs deeper into ISPA's 2022 US Spa Industry Study and considers the industry's resurgence since the end of pandemic lockdowns
Sponsored: Gharieni: Delivering results
Innovation is the hallmark of Gharieni experiences, meeting the rapidly
evolving needs of wellness seekers within the spa and wellness environment
New opening: Lanserhof Sylt
Lisa Starr reports on the industry's eagerly awaited wellness experience – nestled within sand dunes on the German island of Sylt
Healing: Emotional rescue
As people increasingly seek support for their emotional wellbeing, Jane Kitchen talks to the operators who are digging deeper to deliver genuine transformation
Promotion: TechnoAlpin: Powerful contrast
Spa clients can enjoy super-cool relaxation and pain-relief at Sächsische Staatsbäder in Bad Brambach thanks to a TechnoAlpin SnowRoom
Concept: Soneva Soul
The CEO and co-founder of Soneva, Sonu Shivdasani, talks about the philosophy behind the company's new wellness concept, Soneva Soul
In today’s premium spa environment, every detail shapes the guest experience – right down to
the softness of towels and the freshness of linens. [more...]
Le Atelier by C.O.D.E. doesn't offer a standard bespoke service, it provides a highly
customised approach to designing massage beds and loungers in high-end wellness
environments. [more...]
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The new system has been designed to increase direct revenue / PHOTO: Premier Software
Taking bookings efficiently is critical to the success of spa and wellness businesses.
If you’re running disconnected systems, your team may be wasting time doing things such as creating individual reservations, when it could be better spent providing the five-star experience guests expect.
Premier Software is offering a way to speed up bookings, following a new integration between its business management solution, Core by Premier Software, and all-in-one platform, onejourney – a system which enables customers to browse, book and buy 24/7 in a single, seamless transaction.
Core integrates with onejourney’s spa module so you can access all the platform’s revenue-generating features. In addition, because onejourney software is available in modules, you can select additional functionality which is useful to your business.
Enhance your website The customer experience begins on your website, so why not elevate the guest experience from the very first touch? With customisable branding, the onejourney platform integrates seamlessly with existing websites to create a unified, tailored shopping experience, supported by media-rich design that offers customers a feel for what they’re buying.
In addition, you remain in control of how many packages are sold and at what price.
The conversion-led design enables the system to upsell and cross-sell treatments or items at checkout – boosting average spend, with these bookings made directly through your website.
Behind the scenes All payments are made securely into Stripe and once payment has been taken, booking data is pushed into Core’s reservations system, ready to be scheduled by your team. This digital transfer of information not only saves time, but also reduces errors.
The system gives access to onejourney’s sales dashboard where you can monitor trends across single or multiple sites, driving an increased focus on sales right across the business.
Commenting on the system, Lisa Buttle, sales and partnerships director at Journey Hospitality, the company behind onejourney, says: “Properties such as Grantley Hall and Seaham Hall are seeing commercial uplift of up to 40 per cent by using Core and onejourney.
“By developing a two-way integration with Core, onejourney accesses details of availability, managing guest expectations and the day-to-day running of the spa. The use of live availability also reduces the risk of overbooking, while giving guests the option to book alternative dates.”
PHOTO: Journey Hospitality
"Properties such as Seaham Hall are seeing commercial uplift of up to 40 per cent by using Core and onejourney" – Lisa Buttle
Read more from this issue of Spa Business magazine
View contents of Spa Business 2022 issue 3
Editor's letter: Salus per natura
Although great buildings lie at the heart of the spa and wellness experience, operators are turning to nature to deliver healing journeys, says Liz Terry
Spa People: Thierry Malleret
We talk to the economist behind Monthly Barometer about key trends emerging in the wellness sector, such as a greater connection with nature
Spa People: Verena Lasvigne
The founder of VLF Spa Consulting shares her learnings from a career running spas on three continents
Spa People: Kim Weller
The wellbeing director of Banyan Tree tells us about the rollout of the company's new brand, Veya – for mind/body wellness
New opening: Loisium Spa
A look at the new luxurious spa situated at the heart of France's celebrated Champagne region
Interview: Neil Jacobs
The CEO of Six Senses talks about creating an eco-system around the brand to deliver hotels, clubs, residential, offices and resorts
Project preview: Next generation wellness
We take our first look at Tulah, the new clinical wellness retreat brand about to make its debut in Kerala, India, and speak to its CEO
ISPA Research: Rate of recovery
Russell Donaldson digs deeper into ISPA's 2022 US Spa Industry Study and considers the industry's resurgence since the end of pandemic lockdowns
Sponsored: Gharieni: Delivering results
Innovation is the hallmark of Gharieni experiences, meeting the rapidly
evolving needs of wellness seekers within the spa and wellness environment
New opening: Lanserhof Sylt
Lisa Starr reports on the industry's eagerly awaited wellness experience – nestled within sand dunes on the German island of Sylt
Healing: Emotional rescue
As people increasingly seek support for their emotional wellbeing, Jane Kitchen talks to the operators who are digging deeper to deliver genuine transformation
Promotion: TechnoAlpin: Powerful contrast
Spa clients can enjoy super-cool relaxation and pain-relief at Sächsische Staatsbäder in Bad Brambach thanks to a TechnoAlpin SnowRoom
Concept: Soneva Soul
The CEO and co-founder of Soneva, Sonu Shivdasani, talks about the philosophy behind the company's new wellness concept, Soneva Soul
Global retreat trade show, Synergy The Retreat Show, has launched a resource called The
Source, which hosts an open-access online Transformation Series programme.
The Standards Authority for Touch in Cancer Care (SATCC) charity has announced its first five-
day Living with Cancer and Beyond retreat, which will be held at Carden Park Hotel and Spa in
Cheshire, UK, between 1 and 5 September.
Patmos Aktis, a Luxury Collection Resort and Spa, has opened in Greece, with a renovated and
rebranded wellness offering called Ansana Wellness and Spa.
The Mauna Kea Beach Hotel, an Autograph Collection property in Hawaii, US, has opened its
22,000 sq ft indoor-outdoor Spa at Mauna Kea as the final step in the property’s overall
renovation, which has cost more than US$180 million (€166 million, £140 mill
The UK spa review and discovery platform for consumers, the Good Spa Guide, has announced
it will host the Good Spa Guide Awards 2026 during an event on 16 November at Sopwell House
Hotel in St Albans, UK.
Eighty-four per cent of consumers now say wellness is a top priority in their lives, with this
percentage increasing year on year, according to a preview presentation of McKinsey’s Future of
Wellness 2026 research report.
Mass protests have been taking place since Monday 1 June in Albania over the development of
a luxury resort by Donald Trump’s daughter Ivanka Trump and her husband Jared Kushner.
Global Wellness Day (GWD) marked its 15th anniversary on Saturday 13 June 2026, with the
theme: #JoyMagenta – a celebration of the healing qualities of simple gestures and activities
that spark joy.
Global luxury hospitality brand, Six Senses, has partnered with longevity healthcare provider,
HUM2N, to launch a clinic at Six Senses London, at The Whiteley.
As part of its first hotel partnership, Mayrlife – the medical health resort company known for its
site in Altaussee, Austria – has launched a day clinic at the Rosewood Vienna.
In today’s premium spa environment, every detail shapes the guest experience – right down to
the softness of towels and the freshness of linens. [more...]
Le Atelier by C.O.D.E. doesn't offer a standard bespoke service, it provides a highly
customised approach to designing massage beds and loungers in high-end wellness
environments. [more...]
+ More featured suppliers
COMPANY PROFILES
UK Spa Association Our mission is to raise awareness of our industry within schools, colleges, society and crucially at [more...]
