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Streamlining guest service at the Spa Kalahari / shutterstock
The Spa Kalahari, part of the Kalahari Resort in Sandusky, Ohio, features 11 treatment rooms and a full-service salon. During the high season, the spa might have as many as 150 appointments scheduled for a Saturday, and at peak times, the two receptionists may be juggling up to six concurrent arrivals and check-ins.
Previously the spa receptionists would have each guest manually complete a paper form. The completed paper form went from the front desk to the therapist and then back to the front desk to be manually data entered into their SpaSoft system.
The spa needed a more efficient way to collect crucial guest contact and health information and make it available to the therapists.
The Spa Kalahari chose to deploy SpaSoft Wellness Forms to streamline their intake process and automate the flow of information from the guest to the therapist. Now when a guest checks in at the front desk of the spa, the receptionist selects one of the four tablets running SpaSoft Wellness Forms. The app displays a list of arriving guests, making it easy for the receptionist to choose the guest and hand them the tablet to complete the intake process.
First, the guest confirms their contact information. Then, they are prompted to provide any necessary information regarding their health concerns or conditions. They complete the process by accepting the terms and electronically signing Spa Kalahari’s waiver. All of this information automatically flows into SpaSoft, where therapists can review it before each appointment – no data entry needed.
“The process flows better with SpaSoft Wellness Forms,” commented Nikki Severson, corporate spa director for Kalahari Resorts. “Before, for guests with packages of multiple treatments, it was difficult to filter the paperwork to each provider. Now, all the providers can jump on the computer to check the personal information, and away they go. It just makes things easier.”
Guests of the Spa Kalahari have been very receptive to the tablets. For a few elderly guests that have been resistant or unfamiliar with the technology, Spa Kalahari walks them through the questions step by step.
“It’s been a great addition to our spa and lets our guest know that we’re taking things to the next level,” said Severson. “We love going paperless!”
The SpaSoft Wellness Forms have been so beneficial for Spa Kalahari, that they are currently rolling out the functionality at their spas in Wisconsin and Pennsylvania.
Read more from this issue of Spa Business magazine
Promotional feature: Elemis - Deep Benefits
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a worldwide success, Elemis has further expanded its premium
anti-ageing range with a potent new seaweed-based Marine Oil
Promotional feature: RKF - a touch of luxury
As a global leader in the field of luxury
fabrics for spas and hospitality, RKF
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In today’s premium spa environment, every detail shapes the guest experience – right down to
the softness of towels and the freshness of linens. [more...]
+ More featured suppliers
COMPANY PROFILES
Bioline Jatò
Bioline Jatò is a family Italian company
operating in the professional skincare
industry since 197 [more...]
Streamlining guest service at the Spa Kalahari / shutterstock
The Spa Kalahari, part of the Kalahari Resort in Sandusky, Ohio, features 11 treatment rooms and a full-service salon. During the high season, the spa might have as many as 150 appointments scheduled for a Saturday, and at peak times, the two receptionists may be juggling up to six concurrent arrivals and check-ins.
Previously the spa receptionists would have each guest manually complete a paper form. The completed paper form went from the front desk to the therapist and then back to the front desk to be manually data entered into their SpaSoft system.
The spa needed a more efficient way to collect crucial guest contact and health information and make it available to the therapists.
The Spa Kalahari chose to deploy SpaSoft Wellness Forms to streamline their intake process and automate the flow of information from the guest to the therapist. Now when a guest checks in at the front desk of the spa, the receptionist selects one of the four tablets running SpaSoft Wellness Forms. The app displays a list of arriving guests, making it easy for the receptionist to choose the guest and hand them the tablet to complete the intake process.
First, the guest confirms their contact information. Then, they are prompted to provide any necessary information regarding their health concerns or conditions. They complete the process by accepting the terms and electronically signing Spa Kalahari’s waiver. All of this information automatically flows into SpaSoft, where therapists can review it before each appointment – no data entry needed.
“The process flows better with SpaSoft Wellness Forms,” commented Nikki Severson, corporate spa director for Kalahari Resorts. “Before, for guests with packages of multiple treatments, it was difficult to filter the paperwork to each provider. Now, all the providers can jump on the computer to check the personal information, and away they go. It just makes things easier.”
Guests of the Spa Kalahari have been very receptive to the tablets. For a few elderly guests that have been resistant or unfamiliar with the technology, Spa Kalahari walks them through the questions step by step.
“It’s been a great addition to our spa and lets our guest know that we’re taking things to the next level,” said Severson. “We love going paperless!”
The SpaSoft Wellness Forms have been so beneficial for Spa Kalahari, that they are currently rolling out the functionality at their spas in Wisconsin and Pennsylvania.
Read more from this issue of Spa Business magazine
Promotional feature: Elemis - Deep Benefits
With its market-leading Pro-Collagen skincare products already
a worldwide success, Elemis has further expanded its premium
anti-ageing range with a potent new seaweed-based Marine Oil
Promotional feature: RKF - a touch of luxury
As a global leader in the field of luxury
fabrics for spas and hospitality, RKF
is known for pushing the boundaries
of design and function. We find out
about the company's latest work
A recent survey by the UK Spa Association (UKSA) into the industry’s approach to cancer care
has revealed that almost half of participating respondents (46 per cent) are unaware that
cancer is a disability and guests with a cancer diagnosis must be given
Mexican operator, Solmar Hotels and Resorts, is hosting a series of events in celebration of
Global Wellness Day, including a Temazcal ceremony at its Playa Grande Resort and Spa in Los
Cabos.
Mandarin Oriental has announced a standalone residence brand, Mansions, which will debut at
Emirates Palace, Mandarin Oriental Mansions, Abu Dhabi, in 2029.
Four Seasons Resort The Nam Hai in Hoi An, Vietnam, has put together a Global Wellness Day
(GWD) agenda with activations rooted in nature and shaped by four pillars of Joy – in
alignment with the day’s theme #JoyMagenta.
The Global Wellness Summit (GWS) will celebrate its 20th anniversary at the 2026 event in
Phuket, Thailand, later this year with the theme: The Science, Art and Soul of Wellness.
Auko, an all-inclusive development, is opening in Phong Nha in Vietnam in Q3 2026, with a
series of 30 tented eco-lodges and wellness hospitality operations by Lumina Wellbeing.
Therme Manchester’s 28-acre development, which will include interconnected glass pavilions
that measure 65,000sq m, will be the largest bathing and wellbeing attraction in the world once
complete, according to prof David Russell, CEO of Therme UK.
Naples Beach Club, a Four Seasons Resort, has opened a 2,800sq m spa called The Sanctuary,
with the design and concept inspired by the Native American people that populated Florida’s
Southwest coast – the Calusa.
In today’s premium spa environment, every detail shapes the guest experience – right down to
the softness of towels and the freshness of linens. [more...]
+ More featured suppliers
COMPANY PROFILES
Bioline Jatò Bioline Jatò is a family Italian company
operating in the professional skincare
industry since 197 [more...]
