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PROMOTION
How EverySkin increased revenue by going digital with Zenoti
04 Aug 2022
Going digital has allowed the EverySkin team to focus on the guest experience rather than admin / EverySkin
Going digital has allowed the EverySkin team to focus on the guest experience rather than admin / EverySkin
Premium aesthetics spa brand EverySkin wanted to offer guests a modern, digital experience across their six locations – but they were struggling to find the right tools.

Looking back at their search, Bridget Healy, co-founder & COO, recalls common problems. “I’ve been in the industry a number of years,” she says. “I’ve had experience with many different booking systems and there are some fairly consistent pain points that tend to come through.”

Healy mentioned the issues of poor usability and the difficulties of staying up to date with the software.

EverySkin ultimately chose Zenoti and their all-in-one spa software, which includes comprehensive booking and CRM (Customer Relationship Management) features. With all systems on one platform, the EverySkin front desk can now work more efficiently. Meanwhile, providers enjoy quick treatment insights thanks to digital forms sent to guests ahead of appointments.

“We have a really convenient service,” says EverySkin co-founder Alice Sagnier. ”This is a must-have. Guests can book online, pay online, change their appointments, and have all the information they need immediately – 24 hours a day. That’s very much powered by Zenoti.”

Since switching to Zenoti, EverySkin has benefitted from:

• 50 per cent of forms filled in prior to treatment

• 41 per cent increase in average ticket price for online bookings

• 100 per cent paperless operations

One of the most important values, as Sagnier points out, is the improved guest connection. “This digital enablement of the business allows our team to focus on delivering a fantastic, personalised experience to our guests, rather than admin tasks.”

Speak to Zenoti today to see how we can help your spa business thrive.
Zenoti
Address: Jackson House, Sibson Road, Sale, Manchester, M33 7RR, United Kingdom
Company profile

Zenoti

After experiencing the difficulties in running spas, salons and fitness centers without a software s [more...]
Supplier details
Zenoti
Sale Manchester UK
Zenoti provides an all-in-one, cloud-based software solution for the beauty, wellness and fitness industries. The Zenoti platform is engineered for reliability and scale, harnessing the power of enterprise-level technology for businesses of all sizes.

Zenoti powers thousands of spas, salons and fitness studios in more than 50 countries. Zenoti allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. To learn more about Zenoti visit us online and follow us on Twitter, Facebook, Instagram, and LinkedIn for the latest news and updates.
www.zenoti.com
More details
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News   Products   Magazine
PROMOTION
How EverySkin increased revenue by going digital with Zenoti
04 Aug 2022
Going digital has allowed the EverySkin team to focus on the guest experience rather than admin / EverySkin
Premium aesthetics spa brand EverySkin wanted to offer guests a modern, digital experience across their six locations – but they were struggling to find the right tools.

Looking back at their search, Bridget Healy, co-founder & COO, recalls common problems. “I’ve been in the industry a number of years,” she says. “I’ve had experience with many different booking systems and there are some fairly consistent pain points that tend to come through.”

Healy mentioned the issues of poor usability and the difficulties of staying up to date with the software.

EverySkin ultimately chose Zenoti and their all-in-one spa software, which includes comprehensive booking and CRM (Customer Relationship Management) features. With all systems on one platform, the EverySkin front desk can now work more efficiently. Meanwhile, providers enjoy quick treatment insights thanks to digital forms sent to guests ahead of appointments.

“We have a really convenient service,” says EverySkin co-founder Alice Sagnier. ”This is a must-have. Guests can book online, pay online, change their appointments, and have all the information they need immediately – 24 hours a day. That’s very much powered by Zenoti.”

Since switching to Zenoti, EverySkin has benefitted from:

• 50 per cent of forms filled in prior to treatment

• 41 per cent increase in average ticket price for online bookings

• 100 per cent paperless operations

One of the most important values, as Sagnier points out, is the improved guest connection. “This digital enablement of the business allows our team to focus on delivering a fantastic, personalised experience to our guests, rather than admin tasks.”

Speak to Zenoti today to see how we can help your spa business thrive.
If you would like to get each issue of Spa Business and Spa Business insider magazines sent direct to you for FREE, plus the weekly Spa Business and Spa Business insider ezines, sign up now!
Zenoti
Address: Jackson House, Sibson Road, Sale, Manchester, M33 7RR, United Kingdom
PRODUCT NEWS
Natura Bissé launches next generation of Diamond Extreme Cream
Two decades after the launch of Natura Bissé’s Diamond Extreme Cream, the Barcelona-based spa and skincare brand has reformulated its signature anti-ageing solution.
Spas can recreate alpine winter scenes with TechnoAlpin’s new cascading snow shower
Italy-based snow room specialist TechnoAlpin has introduced a new cold therapy device that mimics a delicate snow flurry, suitable for both indoors and outdoors.
Germaine de Capuccini rolls out debut hydration range Timexpert Hydraluronic plus all-new facial
Spanish spa and skincare brand Germaine de Capuccini has expanded its collection with its first hydration-centric range, Timexpert Hydraluronic.
Hydrafacial’s Andrew Stanleick star-struck by JLO partnership
Hydrafacial has gained star status by teaming up with JLo Beauty for its new skincare booster.
East Cape Futures Forum to emphasise the importance of regenerative tourism and development
A new regenerative tourism and development conference will take place at Palmas de Cortez Hotel Los Barriles in Baja California Sur, Mexico, from 5-8 December 2022.
TAC launches vending machines to help spas digitise guest access and payment
Customers can now check into a spa, pay for extras and check out again without having to bother staff or carry cash, thanks to The Assistant Company’s (TAC) latest launch.
Temple Spa unveils Spread Your Wings And Fly retail collection for 2022 festive season
Temple Spa has created a distinctively-designed retail collection inspired by feathers for the 2022 festive season.
New travel-size Spongellé buffers help guests create spa experience at home or on-the-go
Spongellé founder and CEO Elaine Binder – an internationally trained perfumer – has expanded her company’s collection of fragrant body wash-infused buffers.
BC SoftWear secures deal with Qatari distributor Iris Be You Beauty Trading
Spa and hotel textiles supplier BC SoftWear has entered a new partnership with Iris Be You Beauty Trading in Qatar.
de Mamiel introduces bioactiveFatigue Fix serum for stress-induced dullness
British spa brand de Mamiel has introduced the Fatigue Fix serum for skin affected by external aggressors such as UV, pollution, poor lifestyle habits and lack of sleep.
Crerar Hotels launches private apprenticeships for budding spa therapists
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New CryoLounge+ chair offers 'comfortable cold' experience
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DIARY

 

19-22 Jan 2023

Les Thermalies, the water & well-being exhibition

Carrousel du Louvre, Paris, France
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Spatex 2022

Coventry Building Society Arena, Coventry, United Kingdom
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2022

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