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PROMOTION
Preparing for the new guest
10 May 2021
The role of technology is to free staff from non-therapeutic areas of the spa so they can spend more time focusing on the well-being of their guests
– Frank Pitsikalis
While the past year has been tough for the spa industry, its future looks bright.

“There has been a shift in mindset when it comes to our wellness, and we're finally putting it at the forefront,” says Frank Pitsikalis, Founder and CEO of ResortSuite – a guest-centric hospitality management solutions company.
“We're at the precipice of the next big wave in wellness.”

This big wave will be characterised by guests visiting spas, hotels and resorts with brand new expectations based on an evolved relationship with technology.

With an increased focus on maintaining social distance and reducing touchpoints, people have become more comfortable ordering online and personalising their products and services to meet their specific needs.

“Personalisation is the new luxury,” said Pitsikalis, “returning guests will be more tech-savvy and will expect to be able to use technology to personalise their stay.”

Both ResortSuite’s online booking engine and ISPA award-winning Mobile property-branded app allow properties to provide guests with the personalisation capabilities they now expect. Both offer access to real-time booking capabilities, restaurant reservations, check-in forms, menus, itineraries and member profiles. Plus, they can be customised to fit branding requirements via a content management system.

While adding technology to an industry that focuses on human connections, particularly in spas themselves, may seem counterintuitive, Pitsikalis is quick to point out that “the role of technology is to free staff from non-therapeutic areas of the spa so they can spend more time focusing on the wellbeing of their guests.”

Learn more about what you can do to prepare for the new guest ​here.

Request a ResortSuite demonstration through this link.
ResortSuite
Address: 171 East Liberty Street, Suite 207 Toronto, ON, M6K 3P6
Company profile

ResortSuite

Serving luxury leisure & wellness properties globally, ResortSuite provides a unique integration tha [more...]
Supplier details
ResortSuite
Toronto Ontario Canada
Integrated hospitality software for spas, clubs, resorts and hotels.
www.resortsuite.com
More details
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111Skin makes Irish debut at Adare Manor with bespoke Rose Gold Renaissance facial
Historic Irish castle spa and golf resort Adare Manor has partnered with skincare brand 111Skin to introduce an innovative spa experience, unique to Ireland.
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HydraFacial works in harmony with topical skincare lines and treatment services already carried in the spa, naturally increasing post-treatment retail sales for your chosen brand partners.
Halotherapy Solutions launches new disability-friendly halotherapy unit
US-based halotherapy equipment supplier Halotherapy Solutions has introduced a new HaloIR ADA (American Disabilities Act) unit.
Zenoti partners with Sutherland Global to provide 24/7 support to over 12,000 beauty and wellness businesses
Cloud-based spa and salon software supplier Zenoti has partnered with digital transformation services company Sutherland Global, enabling its 12,000 global customers to resolve support needs within minutes.
HydraFacial expands pop-up store concept with new Dubai and London locations
Advanced aesthetic technology company HydraFacial has opened two pop-up locations in Dubai and London following a new initiative spearheaded by Lauren Clarke from the HydraFacial EMEA marketing team.
Himalayan salt stone massages – the sustainable stone massage
Using warm hand-carved salt stones, a Himalayan salt stone massage offers a satisfying eco- friendly alternative to traditional basalt stone massages.
Cypriot spa set to debut world-exclusive Augustinus Bader spa treatments
Part of the Cypriot family-owned hotel group Thanos Hotels & Resorts, Anassa resort will be the first hotel in the world to welcome Augustinus Bader at its Thalassa Spa.
Lemi introduces Bellaria – a new treatment table designed for outdoor use
Bellaria is the latest treatment bed designed by spa and beauty equipment supplier Lemi.
Iyashi Dôme sets industry standard for touchless infrared sauna technology
Iyashi Dôme has been an industry pioneer for 20 years and is responsible for creating the authentic Japanese long infrared sauna.
Aromatherapy Associates unveils wellbeing home collection including new portable diffuser
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13-14 Jun 2021

2021 FHT Virtual Conference

Online,
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International Esthetics, Cosmetics & Spa Conference

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+ More diary  
 
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©Cybertrek 2021
News   Products   Magazine
PROMOTION
Preparing for the new guest
10 May 2021
The role of technology is to free staff from non-therapeutic areas of the spa so they can spend more time focusing on the well-being of their guests
– Frank Pitsikalis
While the past year has been tough for the spa industry, its future looks bright.

“There has been a shift in mindset when it comes to our wellness, and we're finally putting it at the forefront,” says Frank Pitsikalis, Founder and CEO of ResortSuite – a guest-centric hospitality management solutions company.
“We're at the precipice of the next big wave in wellness.”

This big wave will be characterised by guests visiting spas, hotels and resorts with brand new expectations based on an evolved relationship with technology.

With an increased focus on maintaining social distance and reducing touchpoints, people have become more comfortable ordering online and personalising their products and services to meet their specific needs.

“Personalisation is the new luxury,” said Pitsikalis, “returning guests will be more tech-savvy and will expect to be able to use technology to personalise their stay.”

Both ResortSuite’s online booking engine and ISPA award-winning Mobile property-branded app allow properties to provide guests with the personalisation capabilities they now expect. Both offer access to real-time booking capabilities, restaurant reservations, check-in forms, menus, itineraries and member profiles. Plus, they can be customised to fit branding requirements via a content management system.

While adding technology to an industry that focuses on human connections, particularly in spas themselves, may seem counterintuitive, Pitsikalis is quick to point out that “the role of technology is to free staff from non-therapeutic areas of the spa so they can spend more time focusing on the wellbeing of their guests.”

Learn more about what you can do to prepare for the new guest ​here.

Request a ResortSuite demonstration through this link.
If you would like to get each issue of Spa Business and Spa Business insider magazines sent direct to you for FREE, plus the weekly Spa Business and Spa Business insider ezines, sign up now!
ResortSuite
Address: 171 East Liberty Street, Suite 207 Toronto, ON, M6K 3P6
PRODUCT NEWS
Germaine De Capuccini develops patented formula for new brightening Vitamin C facial
Germaine De Capuccini has created a new vitamin C facial designed to leave clients with a glowing complexion and a more even skin tone.
The future of programming: CzechTourism to unveil new Long Covid recovery packages and treatments
CzechTourism and the Czech Spa Association is preparing to showcase new post-Covid treatment packages from the best spas across the Czech Republic in its upcoming virtual medical conference.
111Skin makes Irish debut at Adare Manor with bespoke Rose Gold Renaissance facial
Historic Irish castle spa and golf resort Adare Manor has partnered with skincare brand 111Skin to introduce an innovative spa experience, unique to Ireland.
HydraFacial: more than just a device
HydraFacial works in harmony with topical skincare lines and treatment services already carried in the spa, naturally increasing post-treatment retail sales for your chosen brand partners.
Halotherapy Solutions launches new disability-friendly halotherapy unit
US-based halotherapy equipment supplier Halotherapy Solutions has introduced a new HaloIR ADA (American Disabilities Act) unit.
Zenoti partners with Sutherland Global to provide 24/7 support to over 12,000 beauty and wellness businesses
Cloud-based spa and salon software supplier Zenoti has partnered with digital transformation services company Sutherland Global, enabling its 12,000 global customers to resolve support needs within minutes.
HydraFacial expands pop-up store concept with new Dubai and London locations
Advanced aesthetic technology company HydraFacial has opened two pop-up locations in Dubai and London following a new initiative spearheaded by Lauren Clarke from the HydraFacial EMEA marketing team.
Himalayan salt stone massages – the sustainable stone massage
Using warm hand-carved salt stones, a Himalayan salt stone massage offers a satisfying eco- friendly alternative to traditional basalt stone massages.
Cypriot spa set to debut world-exclusive Augustinus Bader spa treatments
Part of the Cypriot family-owned hotel group Thanos Hotels & Resorts, Anassa resort will be the first hotel in the world to welcome Augustinus Bader at its Thalassa Spa.
Lemi introduces Bellaria – a new treatment table designed for outdoor use
Bellaria is the latest treatment bed designed by spa and beauty equipment supplier Lemi.
Iyashi Dôme sets industry standard for touchless infrared sauna technology
Iyashi Dôme has been an industry pioneer for 20 years and is responsible for creating the authentic Japanese long infrared sauna.
Aromatherapy Associates unveils wellbeing home collection including new portable diffuser
Aromatherapy Associates is building on its heritage of mood-enhancing spa treatments by creating an exciting new range of at-home products for retail in spas or online.
+ More products   
 
COMPANY PROFILES
Dröm UK Ltd

Dröm UK specialises in the design and installation of luxury, bespoke spa and thermal wellbeing area [more...]
+ More profiles  
CATALOGUE GALLERY
+ More catalogues  

VIDEO GALLERY

ResortSuite mobile: give your guests unlimited access to your resort
ResortSuite mobile. Deploy your own fully branded app. Give your guests unlimited access to your resort with real time booking capabilities, dining reservations, itineraries, member profiles and more... Find out more...
+ More videos  

DIRECTORY
+ More directory  
DIARY

 

13-14 Jun 2021

2021 FHT Virtual Conference

Online,
20-21 Jun 2021

International Esthetics, Cosmetics & Spa Conference

Las Vegas Convention Center, Las Vegas, United States
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2021

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS