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PROMOTION
Three ways to improve spa staff performance and retention, by Zenoti
21 Oct 2022
 / Credit: cottonbro
/ Credit: cottonbro
Finding and retaining talent is a common challenge for spas.

Luckily, you can improve staff satisfaction and still have time to successfully manage the rest of your business.

1. Create more earning opportunities
Upselling and cross-selling help staff earn more money via tips and commissions. Support providers with training on services with upsell potential and best practices for selling with confidence.

Next, lay the foundations for higher tips. Enable providers to offer more personalised service by giving them easy access to guest history and preferences. Use spa management software that maintains comprehensive guest profiles, from health conditions and favourite treatments to complementary drink preferences.

2. Acknowledge and reward effort
Keep performance and morale high through positive reinforcement. When you show appreciation for hard work, staff feel motivated to maintain that high output.

Business management software is invaluable for understanding and communicating staff performance. Track metrics such as staff revenue, retail sales, guest reviews, and rebooking rates. Use the metrics to provide feedback and reward staff in a way that is consistent, transparent and fair.

3. Involve staff in business performance
Help your team understand how their efforts impact the entire business. Use your spa software to get a snapshot of important data points such as store revenue, utilisation, gift card sales and online bookings. Share and track business goals to keep staff engaged and invested in your brand.

With Zenoti spa software, you can help staff increase their earnings, delight their guests and understand how their role is important to the business.

Talk to a Zenoti consultant today.
Zenoti
Address: Jackson House, Sibson Road, Sale, Manchester, M33 7RR, United Kingdom
Company profile

Zenoti

Zenoti software addresses every aspect of running a spa business: driving revenue growth, empowering staff, delivering an exceptional client experience, and realising efficiencies from booking appointments to managing inventory.

Read Zenoti's full profile here
Supplier details
Zenoti
Sale Manchester UK
Zenoti provides an all-in-one, cloud-based software solution for the beauty, wellness and fitness industries. The Zenoti platform is engineered for reliability and scale, harnessing the power of enterprise-level technology for businesses of all sizes.

Zenoti powers thousands of spas, salons and fitness studios in more than 50 countries. Zenoti allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. To learn more about Zenoti visit us online and follow us on Twitter, Facebook, Instagram, and LinkedIn for the latest news and updates.
www.zenoti.com
More details
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Klafs acquired by Kohler from Egeria Group
Spa operator and bathroom fixtures company Kohler has entered into a definitive agreement to acquire saunas, steamrooms and hydrothermal area specialist Klafs from investment company Egeria Group.
Gharieni and Yon-Ka Paris team up to set new standards in the wellness industry
Spa and wellness equipment supplier Gharieni Group has announced a new partnership with Yon- Ka Paris, a holistic phyto-aromatic skincare brand.
Subtle Energies’ unveils new bioactive aesthetic line
In celebration of its 30th anniversary, Australian skincare brand Subtle Energies has unveiled a bioactive aesthetic line.
Siminetti unveils iridescent decorative panelling range inspired by plants
The Botanicals is Siminetti’s newest Mother of Pearl decorative panelling collection, inspired by the distinctive patterns found in botany and plant life.
Caudalie’s Resveratrol-lift range relaunched and reformulated with plant-based collagen
Caudalie has introduced the next generation of its pro-ageing Resveratrol-lift range which has been updated with plant-based collagen, called Vegan Collagen 1.
ESPA launches Optimal Skin Cleansing Oil to purify and hydrate
ESPA has expanded its Optimal Skin Pro collection with a new oil-to-milk cleanser; the Optimal Skin Cleansing Oil.
Temple Spa unveils Easy Glowing cleanser enriched with vitamin C
Easy Glowing is Temple Spa’s latest cleanser – designed to leave the skin with a radiant glow, balance the complexion and help support a healthy microbiome.
Esse Skincare goes stateside and expands into US market
Microbiome skincare and spa brand Esse Skincare has expanded its global footprint to reach the US.
Swissline debuts at Burj Al Arab Jumeirah
Luxury Dubai hotel Burj Al Arab has introduced Swissline skincare into its Talise Spa with nine new facials, including one created exclusively for the property.
Soleum introduces Luxury Relaxing heated lounger range
Soleum has launched a dynamic collection of infrared loungers for spas, private homes, hotels and resorts.
New juniper body oil boosts Kerstin Florian's Nordic Zen treatment says Kristina Zanardi
Sweden-based skincare brand Kerstin Florian has refreshed its 90-minute Nordic Zen Body treatment with a new star product
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COMPANY PROFILES
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08-11 Jan 2024

Hot Springs Connection Conference

Murrieta Hot Springs, United States
25-28 Jan 2024

Les Thermalies, the water & well-being exhibition

Carrousel du Louvre, Paris, France
+ More diary  
 
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©Cybertrek 2023
Uniting the world of spa & wellness
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News   Products   Magazine   Subscribe
PROMOTION
Three ways to improve spa staff performance and retention, by Zenoti
21 Oct 2022
/ Credit: cottonbro
Finding and retaining talent is a common challenge for spas.

Luckily, you can improve staff satisfaction and still have time to successfully manage the rest of your business.

1. Create more earning opportunities
Upselling and cross-selling help staff earn more money via tips and commissions. Support providers with training on services with upsell potential and best practices for selling with confidence.

Next, lay the foundations for higher tips. Enable providers to offer more personalised service by giving them easy access to guest history and preferences. Use spa management software that maintains comprehensive guest profiles, from health conditions and favourite treatments to complementary drink preferences.

2. Acknowledge and reward effort
Keep performance and morale high through positive reinforcement. When you show appreciation for hard work, staff feel motivated to maintain that high output.

Business management software is invaluable for understanding and communicating staff performance. Track metrics such as staff revenue, retail sales, guest reviews, and rebooking rates. Use the metrics to provide feedback and reward staff in a way that is consistent, transparent and fair.

3. Involve staff in business performance
Help your team understand how their efforts impact the entire business. Use your spa software to get a snapshot of important data points such as store revenue, utilisation, gift card sales and online bookings. Share and track business goals to keep staff engaged and invested in your brand.

With Zenoti spa software, you can help staff increase their earnings, delight their guests and understand how their role is important to the business.

Talk to a Zenoti consultant today.
If you would like to get each issue of Spa Business and Spa Business insider magazines sent direct to you for FREE, plus the weekly Spa Business and Spa Business insider ezines, sign up now!
Zenoti
Address: Jackson House, Sibson Road, Sale, Manchester, M33 7RR, United Kingdom
PRODUCT NEWS
Biologique Recherche rolls out new Cleansing Milks to suit every Skin Instant
Biologique Recherche has boosted its range of Cleansing Milks with two new products to ensure it caters to every individual’s skincare needs.
Klafs acquired by Kohler from Egeria Group
Spa operator and bathroom fixtures company Kohler has entered into a definitive agreement to acquire saunas, steamrooms and hydrothermal area specialist Klafs from investment company Egeria Group.
Gharieni and Yon-Ka Paris team up to set new standards in the wellness industry
Spa and wellness equipment supplier Gharieni Group has announced a new partnership with Yon- Ka Paris, a holistic phyto-aromatic skincare brand.
Subtle Energies’ unveils new bioactive aesthetic line
In celebration of its 30th anniversary, Australian skincare brand Subtle Energies has unveiled a bioactive aesthetic line.
Siminetti unveils iridescent decorative panelling range inspired by plants
The Botanicals is Siminetti’s newest Mother of Pearl decorative panelling collection, inspired by the distinctive patterns found in botany and plant life.
Caudalie’s Resveratrol-lift range relaunched and reformulated with plant-based collagen
Caudalie has introduced the next generation of its pro-ageing Resveratrol-lift range which has been updated with plant-based collagen, called Vegan Collagen 1.
ESPA launches Optimal Skin Cleansing Oil to purify and hydrate
ESPA has expanded its Optimal Skin Pro collection with a new oil-to-milk cleanser; the Optimal Skin Cleansing Oil.
Temple Spa unveils Easy Glowing cleanser enriched with vitamin C
Easy Glowing is Temple Spa’s latest cleanser – designed to leave the skin with a radiant glow, balance the complexion and help support a healthy microbiome.
Esse Skincare goes stateside and expands into US market
Microbiome skincare and spa brand Esse Skincare has expanded its global footprint to reach the US.
Swissline debuts at Burj Al Arab Jumeirah
Luxury Dubai hotel Burj Al Arab has introduced Swissline skincare into its Talise Spa with nine new facials, including one created exclusively for the property.
Soleum introduces Luxury Relaxing heated lounger range
Soleum has launched a dynamic collection of infrared loungers for spas, private homes, hotels and resorts.
New juniper body oil boosts Kerstin Florian's Nordic Zen treatment says Kristina Zanardi
Sweden-based skincare brand Kerstin Florian has refreshed its 90-minute Nordic Zen Body treatment with a new star product
+ More products   
 
COMPANY PROFILES
Comfort Zone

Comfort Zone’s comprehensive face and body range allows clients to experience memorable facials and [more...]
+ More profiles  
CATALOGUE GALLERY
+ More catalogues  

DIRECTORY
+ More directory  
DIARY

 

08-11 Jan 2024

Hot Springs Connection Conference

Murrieta Hot Springs, United States
25-28 Jan 2024

Les Thermalies, the water & well-being exhibition

Carrousel du Louvre, Paris, France
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2023

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS