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PROMOTION
Three ways to improve spa staff performance and retention, by Zenoti
21 Oct 2022
 / Credit: cottonbro
/ Credit: cottonbro
Finding and retaining talent is a common challenge for spas.

Luckily, you can improve staff satisfaction and still have time to successfully manage the rest of your business.

1. Create more earning opportunities
Upselling and cross-selling help staff earn more money via tips and commissions. Support providers with training on services with upsell potential and best practices for selling with confidence.

Next, lay the foundations for higher tips. Enable providers to offer more personalised service by giving them easy access to guest history and preferences. Use spa management software that maintains comprehensive guest profiles, from health conditions and favourite treatments to complementary drink preferences.

2. Acknowledge and reward effort
Keep performance and morale high through positive reinforcement. When you show appreciation for hard work, staff feel motivated to maintain that high output.

Business management software is invaluable for understanding and communicating staff performance. Track metrics such as staff revenue, retail sales, guest reviews, and rebooking rates. Use the metrics to provide feedback and reward staff in a way that is consistent, transparent and fair.

3. Involve staff in business performance
Help your team understand how their efforts impact the entire business. Use your spa software to get a snapshot of important data points such as store revenue, utilisation, gift card sales and online bookings. Share and track business goals to keep staff engaged and invested in your brand.

With Zenoti spa software, you can help staff increase their earnings, delight their guests and understand how their role is important to the business.

Talk to a Zenoti consultant today.
Zenoti
Address: Jackson House, Sibson Road, Sale, Manchester, M33 7RR, United Kingdom
Company profile

Zenoti

Zenoti addresses every facet of running a spa, from crafting an exceptional client experience and empowering staff to increasing revenue via automation and AI.

Read Zenoti's full profile here
Supplier details
Zenoti
Sale Manchester UK
Zenoti provides an all-in-one, cloud-based software solution for the beauty, wellness and fitness industries. The Zenoti platform is engineered for reliability and scale, harnessing the power of enterprise-level technology for businesses of all sizes.

Zenoti powers thousands of spas, salons and fitness studios in more than 50 countries. Zenoti allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. To learn more about Zenoti visit us online and follow us on Twitter, Facebook, Instagram, and LinkedIn for the latest news and updates.
www.zenoti.com
More details
PRODUCT NEWS
Ojmar introduces battery-free electronic locker to cut carbon footprints in health clubs and spas
Smart lock manufacturer Ojmar has released the OTS20 Batteryless – the first battery-free electronic locker lock on the market. The smart lock is powered by Ojmar's patented 'Push Power' technology, which harnesses the energy created by a simple push of the nozzle.
Omorovicza celebrates Claridge’s partnership with exclusive two-hour ritual inspired by ballet
Hungarian skincare brand Omorovicza has introduced a signature treatment to mark its new partnership with the spa at the iconic Claridge’s hotel in London.
111Skin announces launch of Wrinkle Erasing Retinol Patches
Founder of 111Skin Dr Yannis Alexandrides has introduced the brand’s new Wrinkle Erasing Retinol Patches to provide a needle-free solution for wrinkles on the forehead and around the eyes and mouth.
Swissline creates Never-Creased Sunscreen SPF 50 for mature skin
Swissline has enhanced its Cell Shock Age Intelligence Collection with the introduction of the Never-Creased Sunscreen SPF 50. This new product is designed to nourish and safeguard the skin from sun damage, focusing on the face, neck and décolleté.
Acupuncture and physiotherapy inspire Comfort Zone’s new Facial Roller device
Comfort Zone has introduced the Facial Roller, a non-invasive tool used to stimulate local microcirculation and promote better absorption of products.
Living Earth Crafts creates Radiance PT LED light therapy bed
Living Earth Crafts (LEC) has unveiled the Radiance PT, a versatile treatment table designed to offer a range of LED light therapy treatments.
Biologique Recherche reveals triple-action Lift Buste 3D serum and protocol to enhance bust, décolleté and buttocks
French skincare brand Biologique Recherche has introduced a new serum and treatment to address the needs of the bust, décolleté and buttocks areas.
Fashionizer Spa reveals new partnership with Maybourne Riviera spa
The spa team at the prestigious French hotel, Maybourne Riviera, located in Roquebrune-Cap- Martin near Monaco, has chosen Fashionizer Spa to supply uniforms for its therapists.
Amra launches new SPF50+ Serum and announces spa partnerships in Maldives
Amra has announced the launch of its latest sun protection product; SPF50+ Serum.
BC SoftWear announces new EU distribution centre
Spa textiles supplier, BC SoftWear, has opened the doors to a new distribution hub in the Netherlands as part of its expansion into Europe.
Eminence Organic Skin Care launches Charcoal & Black Seed Collection to purify and balance
Eminence Organic Skin Care has unveiled its latest skincare range, harnessing the power of charcoal and black seed extract to rejuvenate and purify the skin.
Corinthia Budapest and Omorovicza collaborate to honour Hungarian spa culture
Professional spa and skincare brand Omorovicza has announced a new partnership with the luxury Royal Spa at five-star Hungarian hotel Corinthia Budapest.
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Uniting the world of spa & wellness
Get Spa Business and Spa Business insider digital magazines FREE
Sign up here ▸
News   Products   Magazine   Subscribe
PROMOTION
Three ways to improve spa staff performance and retention, by Zenoti
21 Oct 2022
/ Credit: cottonbro
Finding and retaining talent is a common challenge for spas.

Luckily, you can improve staff satisfaction and still have time to successfully manage the rest of your business.

1. Create more earning opportunities
Upselling and cross-selling help staff earn more money via tips and commissions. Support providers with training on services with upsell potential and best practices for selling with confidence.

Next, lay the foundations for higher tips. Enable providers to offer more personalised service by giving them easy access to guest history and preferences. Use spa management software that maintains comprehensive guest profiles, from health conditions and favourite treatments to complementary drink preferences.

2. Acknowledge and reward effort
Keep performance and morale high through positive reinforcement. When you show appreciation for hard work, staff feel motivated to maintain that high output.

Business management software is invaluable for understanding and communicating staff performance. Track metrics such as staff revenue, retail sales, guest reviews, and rebooking rates. Use the metrics to provide feedback and reward staff in a way that is consistent, transparent and fair.

3. Involve staff in business performance
Help your team understand how their efforts impact the entire business. Use your spa software to get a snapshot of important data points such as store revenue, utilisation, gift card sales and online bookings. Share and track business goals to keep staff engaged and invested in your brand.

With Zenoti spa software, you can help staff increase their earnings, delight their guests and understand how their role is important to the business.

Talk to a Zenoti consultant today.
If you would like to get each issue of Spa Business and Spa Business insider magazines sent direct to you for FREE, plus the weekly Spa Business and Spa Business insider ezines, sign up now!
Zenoti
Address: Jackson House, Sibson Road, Sale, Manchester, M33 7RR, United Kingdom
PRODUCT NEWS
Ojmar introduces battery-free electronic locker to cut carbon footprints in health clubs and spas
Smart lock manufacturer Ojmar has released the OTS20 Batteryless – the first battery-free electronic locker lock on the market. The smart lock is powered by Ojmar's patented 'Push Power' technology, which harnesses the energy created by a simple push of the nozzle.
Omorovicza celebrates Claridge’s partnership with exclusive two-hour ritual inspired by ballet
Hungarian skincare brand Omorovicza has introduced a signature treatment to mark its new partnership with the spa at the iconic Claridge’s hotel in London.
111Skin announces launch of Wrinkle Erasing Retinol Patches
Founder of 111Skin Dr Yannis Alexandrides has introduced the brand’s new Wrinkle Erasing Retinol Patches to provide a needle-free solution for wrinkles on the forehead and around the eyes and mouth.
Swissline creates Never-Creased Sunscreen SPF 50 for mature skin
Swissline has enhanced its Cell Shock Age Intelligence Collection with the introduction of the Never-Creased Sunscreen SPF 50. This new product is designed to nourish and safeguard the skin from sun damage, focusing on the face, neck and décolleté.
Acupuncture and physiotherapy inspire Comfort Zone’s new Facial Roller device
Comfort Zone has introduced the Facial Roller, a non-invasive tool used to stimulate local microcirculation and promote better absorption of products.
Living Earth Crafts creates Radiance PT LED light therapy bed
Living Earth Crafts (LEC) has unveiled the Radiance PT, a versatile treatment table designed to offer a range of LED light therapy treatments.
Biologique Recherche reveals triple-action Lift Buste 3D serum and protocol to enhance bust, décolleté and buttocks
French skincare brand Biologique Recherche has introduced a new serum and treatment to address the needs of the bust, décolleté and buttocks areas.
Fashionizer Spa reveals new partnership with Maybourne Riviera spa
The spa team at the prestigious French hotel, Maybourne Riviera, located in Roquebrune-Cap- Martin near Monaco, has chosen Fashionizer Spa to supply uniforms for its therapists.
Amra launches new SPF50+ Serum and announces spa partnerships in Maldives
Amra has announced the launch of its latest sun protection product; SPF50+ Serum.
BC SoftWear announces new EU distribution centre
Spa textiles supplier, BC SoftWear, has opened the doors to a new distribution hub in the Netherlands as part of its expansion into Europe.
Eminence Organic Skin Care launches Charcoal & Black Seed Collection to purify and balance
Eminence Organic Skin Care has unveiled its latest skincare range, harnessing the power of charcoal and black seed extract to rejuvenate and purify the skin.
Corinthia Budapest and Omorovicza collaborate to honour Hungarian spa culture
Professional spa and skincare brand Omorovicza has announced a new partnership with the luxury Royal Spa at five-star Hungarian hotel Corinthia Budapest.
+ More products   
 
COMPANY PROFILES
International SPA Association

Since 1991, the International SPA Association has been recognised worldwide as the professional orga [more...]
+ More profiles  
CATALOGUE GALLERY
+ More catalogues  

DIRECTORY
+ More directory  
DIARY

 

22-22 Jun 2024

World Bathing Day

Worldwide,
22-24 Jun 2024

IECSC Las Vegas

Las Vegas Convention Center, Las Vegas, United States
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2024

ABOUT LEISURE MEDIA
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LEISURE MEDIA PRODUCT SEARCH
PRINT SUBSCRIPTIONS
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