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PRODUCT NEWS
Zenoti partners with Sutherland Global to provide 24/7 support to over 15,000 beauty and wellness businesses
04 Jun 2021 . BY Megan Whitby
Zenoti's philosophy is anchored by a commitment to elevate its customers’ businesses
/ Shutterstock/Monkey Business Images
Zenoti's philosophy is anchored by a commitment to elevate its customers’ businesses / Shutterstock/Monkey Business Images
As we scale, it’s imperative for us to continue to deliver an outstanding experience for our customers across every aspect of their journey with Zenoti
– Srinivasan Chandrasekar
Cloud-based spa and salon software supplier Zenoti has partnered with digital transformation services company Sutherland Global, enabling its 15,000 global customers to resolve support needs within minutes.

This new partnership with Sutherland enables Zenoti to elevate the customer experience via expansions in real-time support across both chat and phone-based channels, with the goal of resolving a significant portion of customer support needs within minutes.

The alliance will also efficiently scale customer support staff levels by upwards of 75 per cent over a six-month period.

“As we scale, it’s imperative for us to continue to deliver an outstanding experience for our customers across every aspect of their journey with Zenoti,” said Srinivasan Chandrasekar, Zenoti’s chief operating officer.

“Sutherland’s global footprint, experience, agility and innovative approach to delivering delightful customer experience makes them the ideal fit to deliver an unparalleled experience.”

As Zenoti grows, its focus on enhanced customer support remains constant. This, coupled with deep investments in onboarding processes and customer success optimisations, underscores the company’s core commitment to elevating its customers’ businesses.

This is increasingly important when nothing about how businesses operate is normal, and Zenoti is dedicated to its customers experiencing 99 per cent uptime.

“We’re excited to partner with Zenoti to bring an elevated customer experience to its beauty and wellness brands,” said Bharat Chadda, senior VP and global head, technology vertical, Sutherland.

“A cloud-based approach to customer experience that leverages real-time analytics, AI, cognitive technology and automation is the only one that meets the needs of today’s businesses.”

Zenoti is proud to serve the growing needs of the industry and support a successful portfolio of global brands including Toni&Guy, European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Hair Cuttery and Profile by Sanford.
Company profile

Zenoti

After experiencing the difficulties in running spas, salons and fitness centers without a software s [more...]
Supplier details
Zenoti
Manchester Manchester UK
Zenoti provides an all-in-one, cloud-based software solution for the beauty, wellness and fitness industries. The Zenoti platform is engineered for reliability and scale, harnessing the power of enterprise-level technology for businesses of all sizes.

Zenoti powers thousands of spas, salons and fitness studios in more than 50 countries. Zenoti allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. To learn more about Zenoti visit us online and follow us on Twitter, Facebook, Instagram, and LinkedIn for the latest news and updates.
www.zenoti.com
More details
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PRODUCT NEWS
Zenoti partners with Sutherland Global to provide 24/7 support to over 15,000 beauty and wellness businesses
04 Jun 2021 . BY Megan Whitby
As we scale, it’s imperative for us to continue to deliver an outstanding experience for our customers across every aspect of their journey with Zenoti
– Srinivasan Chandrasekar
Cloud-based spa and salon software supplier Zenoti has partnered with digital transformation services company Sutherland Global, enabling its 15,000 global customers to resolve support needs within minutes.

This new partnership with Sutherland enables Zenoti to elevate the customer experience via expansions in real-time support across both chat and phone-based channels, with the goal of resolving a significant portion of customer support needs within minutes.

The alliance will also efficiently scale customer support staff levels by upwards of 75 per cent over a six-month period.

“As we scale, it’s imperative for us to continue to deliver an outstanding experience for our customers across every aspect of their journey with Zenoti,” said Srinivasan Chandrasekar, Zenoti’s chief operating officer.

“Sutherland’s global footprint, experience, agility and innovative approach to delivering delightful customer experience makes them the ideal fit to deliver an unparalleled experience.”

As Zenoti grows, its focus on enhanced customer support remains constant. This, coupled with deep investments in onboarding processes and customer success optimisations, underscores the company’s core commitment to elevating its customers’ businesses.

This is increasingly important when nothing about how businesses operate is normal, and Zenoti is dedicated to its customers experiencing 99 per cent uptime.

“We’re excited to partner with Zenoti to bring an elevated customer experience to its beauty and wellness brands,” said Bharat Chadda, senior VP and global head, technology vertical, Sutherland.

“A cloud-based approach to customer experience that leverages real-time analytics, AI, cognitive technology and automation is the only one that meets the needs of today’s businesses.”

Zenoti is proud to serve the growing needs of the industry and support a successful portfolio of global brands including Toni&Guy, European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Hair Cuttery and Profile by Sanford.
If you would like to get each issue of Spa Business and Spa Business insider magazines sent direct to you for FREE, plus the weekly Spa Business and Spa Business insider ezines, sign up now!
PRODUCT NEWS
Seed To Skin launches Fermen’tonic to balance skin microbiota
Ethnobotanical skincare and spa brand Seed To Skin has unveiled Fermen’tonic; a new multipurpose fermented toner.
Comfort Zone reformulates its sunscreens to prevent them from damaging the oceans
Comfort Zone’s R&D laboratory has reformulated its Sun Soul range of sunscreens to ensure it’s at the forefront of effective anti-ageing sun care, while also being sustainable.
Lucknam Park Spa rebrands and partners with 111Skin and Natural Spa Factory
Lucknam Park Hotel & Spa in Chippenham, UK, is partnering with skincare brand 111Skin and local, sustainable spa brand Natural Spa Factory to refresh its offering.
Deepak Chopra and OpenSeed create private meditation pods
OpenSeed has partnered with Deepak Chopra – physician, author and wellness expert – and Yves Behar, CEO of fuseproject design studio, to launch meditation pods for personal wellness practices in the spa environment, workplace or private residences.
Premier Software raises over £1,000 cycling for Prostate Cancer UK
Throughout May, Premier Software’s team of cyclists aimed to ride 300 miles to increase cancer awareness, and raise important funds as part of Prostate Cancer UK’s Cycle the Month challenge.
The RLX Satori Wellness Lounger enables the next level of touchless treatments, says Sammy Gharieni
Featuring the latest in vibroacoustics, Gharieni’s new RLX Satori Wellness Lounger has been designed to offer spa clients touchless, mind/body wellness benefits.
Elemental Herbology announces permanent spa residency at The Cadogan in Chelsea
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Swissline facials complete spa menu at Anantara World Islands Dubai Resort
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Oakworks unveils SoVi Vibroacoustic System to elevate spa customers' journey
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Lemi unveils multifunctional Amalfi table to help spas enhance revenue
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ADVERTISE . CONTACT US

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Tel: +44 (0)1462 431385

©Cybertrek 2022

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