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PRODUCT NEWS
Zenoti partners with Sutherland Global to provide 24/7 support to over 12,000 beauty and wellness businesses
04 Jun 2021 . BY Megan Whitby
Zenoti's philosophy is anchored by a commitment to elevate its customers’ businesses
/ Shutterstock/Monkey Business Images
As we scale, it’s imperative for us to continue to deliver an outstanding experience for our customers across every aspect of their journey with Zenoti
– Srinivasan Chandrasekar
Cloud-based spa and salon software supplier Zenoti has partnered with digital transformation services company Sutherland Global, enabling its 12,000 global customers to resolve support needs within minutes.

This new partnership with Sutherland enables Zenoti to elevate the customer experience via expansions in real-time support across both chat and phone-based channels, with the goal of resolving a significant portion of customer support needs within minutes.

The alliance will also efficiently scale customer support staff levels by upwards of 75 per cent over a six-month period.

“As we scale, it’s imperative for us to continue to deliver an outstanding experience for our customers across every aspect of their journey with Zenoti,” said Srinivasan Chandrasekar, Zenoti’s chief operating officer.

“Sutherland’s global footprint, experience, agility and innovative approach to delivering delightful customer experience makes them the ideal fit to deliver an unparalleled experience.”

As Zenoti grows, its focus on enhanced customer support remains constant. This, coupled with deep investments in onboarding processes and customer success optimisations, underscores the company’s core commitment to elevating its customers’ businesses.

This is increasingly important when nothing about how businesses operate is normal, and Zenoti is dedicated to its customers experiencing 99 per cent uptime.

“We’re excited to partner with Zenoti to bring an elevated customer experience to its beauty and wellness brands,” said Bharat Chadda, senior VP and global head, technology vertical, Sutherland.

“A cloud-based approach to customer experience that leverages real-time analytics, AI, cognitive technology and automation is the only one that meets the needs of today’s businesses.”

Zenoti is proud to serve the growing needs of the industry and support a successful portfolio of global brands including Toni&Guy, European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Hair Cuttery and Profile by Sanford.
Company profile

Zenoti

After experiencing the difficulties in running spas, salons and fitness centers without a software s [more...]
Supplier details
Zenoti
Manchester Manchester UK
Zenoti provides an all-in-one, cloud-based software solution for the beauty, wellness and fitness industries. The Zenoti platform is engineered for reliability and scale, harnessing the power of enterprise-level technology for businesses of all sizes.

Zenoti powers thousands of spas, salons and fitness studios in more than 50 countries. Zenoti allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. To learn more about Zenoti visit us online and follow us on Twitter, Facebook, Instagram, and LinkedIn for the latest news and updates.
www.zenoti.com
More details
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News   Products   Magazine
PRODUCT NEWS
Zenoti partners with Sutherland Global to provide 24/7 support to over 12,000 beauty and wellness businesses
04 Jun 2021 . BY Megan Whitby
As we scale, it’s imperative for us to continue to deliver an outstanding experience for our customers across every aspect of their journey with Zenoti
– Srinivasan Chandrasekar
Cloud-based spa and salon software supplier Zenoti has partnered with digital transformation services company Sutherland Global, enabling its 12,000 global customers to resolve support needs within minutes.

This new partnership with Sutherland enables Zenoti to elevate the customer experience via expansions in real-time support across both chat and phone-based channels, with the goal of resolving a significant portion of customer support needs within minutes.

The alliance will also efficiently scale customer support staff levels by upwards of 75 per cent over a six-month period.

“As we scale, it’s imperative for us to continue to deliver an outstanding experience for our customers across every aspect of their journey with Zenoti,” said Srinivasan Chandrasekar, Zenoti’s chief operating officer.

“Sutherland’s global footprint, experience, agility and innovative approach to delivering delightful customer experience makes them the ideal fit to deliver an unparalleled experience.”

As Zenoti grows, its focus on enhanced customer support remains constant. This, coupled with deep investments in onboarding processes and customer success optimisations, underscores the company’s core commitment to elevating its customers’ businesses.

This is increasingly important when nothing about how businesses operate is normal, and Zenoti is dedicated to its customers experiencing 99 per cent uptime.

“We’re excited to partner with Zenoti to bring an elevated customer experience to its beauty and wellness brands,” said Bharat Chadda, senior VP and global head, technology vertical, Sutherland.

“A cloud-based approach to customer experience that leverages real-time analytics, AI, cognitive technology and automation is the only one that meets the needs of today’s businesses.”

Zenoti is proud to serve the growing needs of the industry and support a successful portfolio of global brands including Toni&Guy, European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Hair Cuttery and Profile by Sanford.
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PRODUCT NEWS
CryoAction launches electronically-cooled whole body cryotherapy chambers
CryoAction has unveiled a new range of electric cryotherapy chambers with temperatures reaching as low as -140°C.
Klafs announces acquisition of luxury pool supplier Guncast
Klafs, a leader in the design and installation of sauna and spa facilities, has announced its acquisition of UK-based swimming pool supplier Guncast.
Introducing Osea’s new Seabiotic Water Cream powered by seaweed and active botanicals
California-based Osea Skincare is striving to take moisturiser to the next level with its brand new formula, the Seabiotic Water Cream.
Himalayan salt stone massages – the sustainable stone massage
Using warm hand-carved salt stones, a Himalayan salt stone massage offers a satisfying eco- friendly alternative to traditional basalt stone massages.
Increasing staff productivity with technology
As spas reopen after more than a year of fluctuating restrictions, spa operators face a new challenge.
Protecting both planet and people: Davines Group releases new sustainability report
Davines Group has unveiled its annual Sustainability Report for 2020-2021, presenting the group’s activities through the results obtained in 2020 and the goals set for 2021, describing its commitment to sustainability in relation to three different areas: Planet, People and Community.
Help your clients breathe easily with Himalayan Source’s halotherapy Salt Pod
Staying healthy – particularly with an emphasis on supporting the respiratory system – is essential for today’s spa and wellness clients.
Zenoti completes acquisition of SuperSalon
Spa and salon software provider Zenoti has announced it's completed the acquisition of SuperSalon software.
Yon-Ka launches Elixir Vital underpinned by 55 years of expertise in skincare
French spa and skincare brand Yon-Ka has reformulated its iconic skincare solution and launched Elixir Vital designed to replicate the skin’s hydrolipidic film – the essential interface between the body and the outside world.
Research: Gharieni MLX I³Dome scientifically proven to aid recovery and wellbeing
The Gharieni Group has revealed the results from the first part of its ongoing research series into the physiological effects of its concept beds.
Red Light Rising’s premium red light therapy enhances health-focused businesses
Looking for ways to increase your revenue and offer your clients a premium service? Red light therapy might be exactly what you’re looking for.
Phytomer refreshes Douceur Marine Cream with prebiotic formula to rebalance skin microbiome
French marine skincare and spa brand Phytomer has reformulated its signature Douceur Marine Cream with a new probiotic formula.
+ More products   
 
COMPANY PROFILES
Vinésime

Vinésime is a skincare brand that creates its own active ingredients from selected vineyards in the [more...]
+ More profiles  
CATALOGUE GALLERY
+ More catalogues  

VIDEO GALLERY

BC Softwear - Positioning Video for Pure Spa Linen & SupremeSoft
BC Softwear are the leading supplier of spa linen, luxury robes and footwear for the Spa Market. See how our Pure Spa Linen range can enhance your 5* spa and treatment offering. Thanks to The Langley, a Luxury Collection Hotel. Find out more...
+ More videos  

DIRECTORY
+ More directory  
DIARY

 

27-28 Sep 2021

Sothys International Summit 2021

Online,
28 Sep 2021

Wellness Real Estate & Communities Sympposium

In Person in NYC + Virtual, New York, United States
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2021

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
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