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Editor's letter
Authenticity

By Liz Terry | Published in Attractions Management 2013 issue 3


Last year I took a trip to the Queen’s Gallery at Buckingham Palace in London to see Leonardo, Anatomist, an exhibition of the work of Leonardo da Vinci and the largest ever of his studies of the human body.

You can never be sure how you’re going to react to things until they happen, but I was excited and moved to be in the presence of so many original pieces of work by this extraordinary man. The thought that his hands had held the parchments and created the models was mesmerising.

This engagement was possible because we know so much about Leonardo as a person and the interpretation and curation of the exhibition reflected it.

The sense of excitement you get when you make a connection with something authentic is most powerful when that connection is also with another human being and it’s this which can make the difference between a good visitor experience and a great one.

Having authenticity and human engagement at the heart of an attraction creates an energy which ensures it’s success and in this issue we examine two new visitor attractions – the recently opened NASA Space Shuttle Atlantis Exhibit at the Kennedy Space Station in Florida, US (page 44) and the Mary Rose in Portsmouth UK, the museum which tells the story of the life and times of Henry VIII’s battleship (page 52).

Both these new attractions concern themselves with stories of human endeavour and adventuring – both represented cutting edge technology in the eras from which they came – and both engage the emotions through the stories they tell of the people who were involved and the authenticity of the artefacts which are on display.

At the Kennedy Space Station, the humanising of the story is continued by docents who worked on the construction of the space shuttles and are there to tell their stories – one explained to me that she’d been part of the team that stitched the fabric wadding which lines the engines. The idea that you can sew a space shuttle was fascinating and unexpected. Visits from astronauts are also arranged to enable visitors to meet the people who made it happen.

At the Mary Rose, one focus has been on telling the stories of the people who lived on board the ship and displaying the possessions they had on board with them the fateful day she sank – this approach makes the whole experience so much more than a dry collection of artefacts.

Connecting with people across time and feeling a sense of authenticity are two key differences that transform a visitor experience and elevate it above a dry and dusty collection which gives no idea as to who conceived and made the majority of items on display.

Liz Terry, editor, twitter: @elizterry

Read more from this issue of Spa Business magazine

View contents of Spa Business 2013 issue 3
  • Editor's letter: Authenticity
    Having authenticity and human engagement at the heart of an attraction creates an energy which ensures its success
  • Profile: Terri Irwin
    The conservationist, social entrepreneur and operator of Australia Zoo describes how she and her late husband, Steve, built up their business and how she and her children are continuing his legacy
  • Analysis: Riding High
    The TEA/AECOM theme index report for 2012 shows that the industry's continuing to do well with recordbreaking attendances for many parks
  • Waterparks: Tapping the experts
    The merging of waterparks and theme parks, shared experiences and multiple sensation rides are among the trends, as we find out from the operators
  • Top Team: Class act
    The first themed entertainment design degree launched last September at SCAD. The team behind the programme describe their inspiration and the challenges
  • Space centre: Space age
    Space Shuttle Atlantis has come home to rest at Kennedy Space Centre Visitor Complex. COO Bill Moore tells us how people react when they see the shuttle
  • Mystery shopper: The cat's whiskers?
    Sanrio Hello Kitty Town is among the attractions at the new Puteri Harbour Family Theme Park in Malaysia. We pay a visit to learn more about the offer
  • Heritage: Mary Rose Museum
    King Henry VIII's war ship is brought back to life in an exciting new museum, which takes visitors back to the day she sank, almost 500 years ago
  • Design project profile: All hands on deck
    Mary Rose Museum's design team tell us how they created a building that complemented, but didn't compete with, the famous ship and the challenges of working around the hot box it's being conserved in
  • 3D/4D/5D: Work dimension
    We find out how film distributors work with operators and look at some of the new products that are available on the market for attractions
  • Show preview: EAS 2013
    The suppliers reveal the products and projects they'll be showcasing in Paris
  • Social media: Social update
    With social media evolving so quickly, we look at the latest changes and updates
  • Audioguides & apps: An app for all occasions
    We look at the diverse projects using them
  • Branding: Brand news
    JRA offers advice on how to make branding work for different attractions
  • Product focus: Attractions-kit
    A selection of the latest products
FEATURED SUPPLIERS

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DIARY

 

21-23 Jun 2026

Spa Life International (UK)

Midlands (Venue TBA), Liphook, United Kingdom
22-22 Jun 2026

World Bathing Day

Worldwide,
+ More diary  
 
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©Cybertrek 2026
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News   Products   Magazine   Subscribe
Editor's letter
Authenticity

By Liz Terry | Published in Attractions Management 2013 issue 3


Last year I took a trip to the Queen’s Gallery at Buckingham Palace in London to see Leonardo, Anatomist, an exhibition of the work of Leonardo da Vinci and the largest ever of his studies of the human body.

You can never be sure how you’re going to react to things until they happen, but I was excited and moved to be in the presence of so many original pieces of work by this extraordinary man. The thought that his hands had held the parchments and created the models was mesmerising.

This engagement was possible because we know so much about Leonardo as a person and the interpretation and curation of the exhibition reflected it.

The sense of excitement you get when you make a connection with something authentic is most powerful when that connection is also with another human being and it’s this which can make the difference between a good visitor experience and a great one.

Having authenticity and human engagement at the heart of an attraction creates an energy which ensures it’s success and in this issue we examine two new visitor attractions – the recently opened NASA Space Shuttle Atlantis Exhibit at the Kennedy Space Station in Florida, US (page 44) and the Mary Rose in Portsmouth UK, the museum which tells the story of the life and times of Henry VIII’s battleship (page 52).

Both these new attractions concern themselves with stories of human endeavour and adventuring – both represented cutting edge technology in the eras from which they came – and both engage the emotions through the stories they tell of the people who were involved and the authenticity of the artefacts which are on display.

At the Kennedy Space Station, the humanising of the story is continued by docents who worked on the construction of the space shuttles and are there to tell their stories – one explained to me that she’d been part of the team that stitched the fabric wadding which lines the engines. The idea that you can sew a space shuttle was fascinating and unexpected. Visits from astronauts are also arranged to enable visitors to meet the people who made it happen.

At the Mary Rose, one focus has been on telling the stories of the people who lived on board the ship and displaying the possessions they had on board with them the fateful day she sank – this approach makes the whole experience so much more than a dry collection of artefacts.

Connecting with people across time and feeling a sense of authenticity are two key differences that transform a visitor experience and elevate it above a dry and dusty collection which gives no idea as to who conceived and made the majority of items on display.

Liz Terry, editor, twitter: @elizterry

Read more from this issue of Spa Business magazine

View contents of Spa Business 2013 issue 3
  • Editor's letter: Authenticity
    Having authenticity and human engagement at the heart of an attraction creates an energy which ensures its success
  • Profile: Terri Irwin
    The conservationist, social entrepreneur and operator of Australia Zoo describes how she and her late husband, Steve, built up their business and how she and her children are continuing his legacy
  • Analysis: Riding High
    The TEA/AECOM theme index report for 2012 shows that the industry's continuing to do well with recordbreaking attendances for many parks
  • Waterparks: Tapping the experts
    The merging of waterparks and theme parks, shared experiences and multiple sensation rides are among the trends, as we find out from the operators
  • Top Team: Class act
    The first themed entertainment design degree launched last September at SCAD. The team behind the programme describe their inspiration and the challenges
  • Space centre: Space age
    Space Shuttle Atlantis has come home to rest at Kennedy Space Centre Visitor Complex. COO Bill Moore tells us how people react when they see the shuttle
  • Mystery shopper: The cat's whiskers?
    Sanrio Hello Kitty Town is among the attractions at the new Puteri Harbour Family Theme Park in Malaysia. We pay a visit to learn more about the offer
  • Heritage: Mary Rose Museum
    King Henry VIII's war ship is brought back to life in an exciting new museum, which takes visitors back to the day she sank, almost 500 years ago
  • Design project profile: All hands on deck
    Mary Rose Museum's design team tell us how they created a building that complemented, but didn't compete with, the famous ship and the challenges of working around the hot box it's being conserved in
  • 3D/4D/5D: Work dimension
    We find out how film distributors work with operators and look at some of the new products that are available on the market for attractions
  • Show preview: EAS 2013
    The suppliers reveal the products and projects they'll be showcasing in Paris
  • Social media: Social update
    With social media evolving so quickly, we look at the latest changes and updates
  • Audioguides & apps: An app for all occasions
    We look at the diverse projects using them
  • Branding: Brand news
    JRA offers advice on how to make branding work for different attractions
  • Product focus: Attractions-kit
    A selection of the latest products
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FEATURED SUPPLIERS

Introducing Glass Act by Templespa
Introducing Glass Act, your new go-to eye serum for brighter, smoother, beautifully awakened eyes. [more...]

Longevity in spas: a strategic choice, not a default setting
Longevity has become one of the most debated concepts in contemporary wellness. [more...]
+ More featured suppliers  
COMPANY PROFILES
Wynne Business Consulting and Education

Wynne Business, founded in 1998, specialises in creating, growing and fine- tuning spas, salons, wel [more...]
+ More profiles  
CATALOGUE GALLERY
+ More catalogues  

DIRECTORY
+ More directory  
DIARY

 

21-23 Jun 2026

Spa Life International (UK)

Midlands (Venue TBA), Liphook, United Kingdom
22-22 Jun 2026

World Bathing Day

Worldwide,
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2026

ABOUT LEISURE MEDIA
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