Streamlining guest service at the Spa Kalahari / shutterstock
The Spa Kalahari, part of the Kalahari Resort in Sandusky, Ohio, features 11 treatment rooms and a full-service salon. During the high season, the spa might have as many as 150 appointments scheduled for a Saturday, and at peak times, the two receptionists may be juggling up to six concurrent arrivals and check-ins.
Previously the spa receptionists would have each guest manually complete a paper form. The completed paper form went from the front desk to the therapist and then back to the front desk to be manually data entered into their SpaSoft system.
The spa needed a more efficient way to collect crucial guest contact and health information and make it available to the therapists.
The Spa Kalahari chose to deploy SpaSoft Wellness Forms to streamline their intake process and automate the flow of information from the guest to the therapist. Now when a guest checks in at the front desk of the spa, the receptionist selects one of the four tablets running SpaSoft Wellness Forms. The app displays a list of arriving guests, making it easy for the receptionist to choose the guest and hand them the tablet to complete the intake process.
First, the guest confirms their contact information. Then, they are prompted to provide any necessary information regarding their health concerns or conditions. They complete the process by accepting the terms and electronically signing Spa Kalahari’s waiver. All of this information automatically flows into SpaSoft, where therapists can review it before each appointment – no data entry needed.
“The process flows better with SpaSoft Wellness Forms,” commented Nikki Severson, corporate spa director for Kalahari Resorts. “Before, for guests with packages of multiple treatments, it was difficult to filter the paperwork to each provider. Now, all the providers can jump on the computer to check the personal information, and away they go. It just makes things easier.”
Guests of the Spa Kalahari have been very receptive to the tablets. For a few elderly guests that have been resistant or unfamiliar with the technology, Spa Kalahari walks them through the questions step by step.
“It’s been a great addition to our spa and lets our guest know that we’re taking things to the next level,” said Severson. “We love going paperless!”
The SpaSoft Wellness Forms have been so beneficial for Spa Kalahari, that they are currently rolling out the functionality at their spas in Wisconsin and Pennsylvania.
Read more from this issue of Spa Business magazine
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As a global leader in the field of luxury
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Streamlining guest service at the Spa Kalahari / shutterstock
The Spa Kalahari, part of the Kalahari Resort in Sandusky, Ohio, features 11 treatment rooms and a full-service salon. During the high season, the spa might have as many as 150 appointments scheduled for a Saturday, and at peak times, the two receptionists may be juggling up to six concurrent arrivals and check-ins.
Previously the spa receptionists would have each guest manually complete a paper form. The completed paper form went from the front desk to the therapist and then back to the front desk to be manually data entered into their SpaSoft system.
The spa needed a more efficient way to collect crucial guest contact and health information and make it available to the therapists.
The Spa Kalahari chose to deploy SpaSoft Wellness Forms to streamline their intake process and automate the flow of information from the guest to the therapist. Now when a guest checks in at the front desk of the spa, the receptionist selects one of the four tablets running SpaSoft Wellness Forms. The app displays a list of arriving guests, making it easy for the receptionist to choose the guest and hand them the tablet to complete the intake process.
First, the guest confirms their contact information. Then, they are prompted to provide any necessary information regarding their health concerns or conditions. They complete the process by accepting the terms and electronically signing Spa Kalahari’s waiver. All of this information automatically flows into SpaSoft, where therapists can review it before each appointment – no data entry needed.
“The process flows better with SpaSoft Wellness Forms,” commented Nikki Severson, corporate spa director for Kalahari Resorts. “Before, for guests with packages of multiple treatments, it was difficult to filter the paperwork to each provider. Now, all the providers can jump on the computer to check the personal information, and away they go. It just makes things easier.”
Guests of the Spa Kalahari have been very receptive to the tablets. For a few elderly guests that have been resistant or unfamiliar with the technology, Spa Kalahari walks them through the questions step by step.
“It’s been a great addition to our spa and lets our guest know that we’re taking things to the next level,” said Severson. “We love going paperless!”
The SpaSoft Wellness Forms have been so beneficial for Spa Kalahari, that they are currently rolling out the functionality at their spas in Wisconsin and Pennsylvania.
Read more from this issue of Spa Business magazine
Promotional feature: Elemis - Deep Benefits
With its market-leading Pro-Collagen skincare products already
a worldwide success, Elemis has further expanded its premium
anti-ageing range with a potent new seaweed-based Marine Oil
Promotional feature: RKF - a touch of luxury
As a global leader in the field of luxury
fabrics for spas and hospitality, RKF
is known for pushing the boundaries
of design and function. We find out
about the company's latest work
Global Wellness Day (GWD) marked its 15th anniversary on Saturday 13 June 2026, with the
theme: #JoyMagenta – a celebration of the healing qualities of simple gestures and activities
that spark joy.
Global luxury hospitality brand, Six Senses, has partnered with longevity healthcare provider,
HUM2N, to launch a clinic at Six Senses London, at The Whiteley.
As part of its first hotel partnership, Mayrlife – the medical health resort company known for its
site in Altaussee, Austria – has launched a day clinic at the Rosewood Vienna.
Premium London health club, KX Chelsea, will imminently unveil its most significant
redevelopment since its launch in 2002 to create an integrated wellness model combining
training, recovery and relaxation.
Rosewood Le Guanahani St Barth, on the northeast coast of Saint Barthélemy in the French
West Indies, is offering a programme of ocean-inspired yoga classes between 8-14 June to
celebrate Global Wellness Day (GWD).
Hotel de France, located on the British Isle of Jersey, has created a wellness retreat package
that includes a hot yoga session that will take place in Jersey Zoo’s butterfly sanctuary.
The Ritz-Carlton, Langkawi, in Malaysia, has revealed a schedule for Global Wellness Day
(GWD) that includes guided rainforest walks, mindful movement and guided coastal meditation
experiences.
Longevitix, a clinical platform for preventive and longevity medicine, has launched its AI-
powered intelligence system to help physicians deliver continuous, personalised longevity-
focused care at scale.
Atmantan Wellness Centre, an integrative wellness destination in Mulshi, near Pune in India, is
expanding its portfolio by adding a new centre in Hyderabad that will launch between 2028 and
2029.
