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Software
What’s ‘app’ening?

An increasing number of spas use apps to connect with customers, employees and run their businesses. How are software companies helping with this?


Amy Douglas
Sales manager, Zenoti UK/Europe
Amy Douglas / Photo: Zenoti

Zenoti offers both an employee and consumer mobile app for spas and salons. They’re designed to be modern, user-friendly and synchronise with software in real-time.

The employee app supports an efficient, personalised service, giving quick access to guest information and the ability to view and update schedules, for example. Additionally, providers can add products and treatments to invoices – and even collect payment in the treatment room via smartphones. Therapists can also view pay, commissions and tips and access digital courses on Zenoti University

Our consumer-facing app is customised to match a spa’s brand. Guests can book appointments, update profiles, view history, manage memberships, refer friends and track loyalty points. Some of the more unique features include viewing promotions and announcements, browsing retail products, seeing the availability of nearby sister properties if one is fully booked and receiving loyalty points for certain actions – like writing a review.

Providers can add product and service invoices to the app and even collect payment in the treatment room
Ilana Alberico
Founder & president, SpaSpace
Ilana Alberico / Photo: Spa Space

Studies have shown that many hospitality workers laid off during the pandemic aren’t willing to return to their original job. One of the biggest reasons for not coming back is an overly long onboarding process.

The SpaSpace app is both team member- and guest-facing and one key element from a business perspective is how it speeds up the recruitment journey. It automatically checks a service professional’s background and verifies their license so we can normally get employees approved in less than a week – which is five times faster than normal.

The app also includes automatic payroll services. This means spas don’t have to submit payroll each month and professionals receive their pay in hours/days rather than weeks/months.

From a customer point of view, SpaSpace is looking to launch a new Wellness Directory. This will allow guests to search for solutions for their needs via our app. It also includes AI recommendations for services, products and facilities.

The app checks a service professional’s background and verifies their license
Charity Hudnall
VP of marketing, Vagaro
Charity Hudnall / Photo: Vagaro

One particular USP of Vagaro’s branded app is that it fully integrates with our software. Whenever a spa updates its business information, services, photos, packages etc on Vagaro, the app updates to reflect that change immediately. So busy owners don’t need to take extra steps to push updates through app stores.

Features of a spa’s app reflect what they’re using in Vagaro Pro. For example, if they’ve enabled an online shopping cart or accept payments online, these capabilities will be live in their app. Likewise, appointment reminders will be sent through app push notifications if the business has them enabled.

Making appointments via the app has taken off and many of our spa facilities report it’s their second-highest method of booking after websites.

The app automatically reflects any updates a spa makes on our software
Booking via the app has really taken off / Photo: shutterstock/Alliance Images
Ricky Daniels
Co-founder, Trybe
Ricky Daniels / Photo: TryBe

We offer a range of functions for spas that can slot straight into a property’s app via our open-API. These include features such as scheduling, payments, digital intake forms, staff rota management, inventory management, retail, reporting and more.

Trybe’s membership functionality is particularly popular. Members are able to log in through the branded app and see their personal information, manage their membership, see what credits they have to spend for the month and book classes.

We’ve also just launched our mobile membership cards which spas can brand up and customers can download to their digital wallet to check in.

Our most sought-after feature – used by all of our spas – is our booking engine. Operators love using this as a mobile app and customers can browse all spa and leisure offerings, pulling straight from the property’s live availability, with the final step of booking and pre-payment available too.

We’ve just launched mobile membership cards
Open API means many functions can slot straight into a spa’s app / Photo: unsplash/ icons8-team
Sherry Cuti
Regional account manager, Springer-Miller
Sherry Cuti

SpaSoft’s Online Booking Engine can embed into a spa’s mobile app, opening to a booking window and automatically filling appointment books within SpaSoft.

Due to the infrastructure of our Online Booking Application, each spa has the flexibility to customise its booking platform to meet brand and operational needs or to even design a completely new guest experience.

With the next generation of SpaSoft, we’re excited about the flexibility and enhancements on the horizon for mobile applications. Expected later in the year, we’re working on a guest-facing point-of-sale where guests can manage their payments from the palm of their hand. It will introduce a link to pay, the ability for guests to review their bill, apply gratuities, capture electronic signatures and more.

We’ll be launching a guest-facing point-of-sale function later this year
FEATURED SUPPLIERS

Metawell: unlocking the possibilities in a new era of wellness
A decade ago, the Gharieni Group began pioneering the integration of advanced wellness technologies into its spa and treatment beds. This innovative approach has since become one of the industry's most significant disruptions and groundbreaking trends. [more...]

Embrace the chill: TechnoAlpin's Snowsky revolutionises post-fitness recovery with falling snow
In the fast-paced world of fitness and wellness, where high-intensity workouts push us to our limits and the sweat pours, the importance of efficient recovery cannot be overstated. [more...]
+ More featured suppliers  
COMPANY PROFILES
Beltrami Linen S.r.l.

Beltrami is an Italian family-owned business with over 50 years’ experience in textile manufacturing [more...]
Essence

Essence was started in 2018 after founders Michael and Tami Deleeuw returned from several unpleasant [more...]
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CATALOGUE GALLERY
 

+ More catalogues  

DIRECTORY
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DIARY

 

22-22 Jun 2024

World Bathing Day

Worldwide,
22-24 Jun 2024

IECSC Las Vegas

Las Vegas Convention Center, Las Vegas, United States
+ More diary  
 
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©Cybertrek 2024
Uniting the world of spa & wellness
Get Spa Business and Spa Business insider digital magazines FREE
Sign up here ▸
News   Products   Magazine   Subscribe
Software
What’s ‘app’ening?

An increasing number of spas use apps to connect with customers, employees and run their businesses. How are software companies helping with this?


Amy Douglas
Sales manager, Zenoti UK/Europe
Amy Douglas / Photo: Zenoti

Zenoti offers both an employee and consumer mobile app for spas and salons. They’re designed to be modern, user-friendly and synchronise with software in real-time.

The employee app supports an efficient, personalised service, giving quick access to guest information and the ability to view and update schedules, for example. Additionally, providers can add products and treatments to invoices – and even collect payment in the treatment room via smartphones. Therapists can also view pay, commissions and tips and access digital courses on Zenoti University

Our consumer-facing app is customised to match a spa’s brand. Guests can book appointments, update profiles, view history, manage memberships, refer friends and track loyalty points. Some of the more unique features include viewing promotions and announcements, browsing retail products, seeing the availability of nearby sister properties if one is fully booked and receiving loyalty points for certain actions – like writing a review.

Providers can add product and service invoices to the app and even collect payment in the treatment room
Ilana Alberico
Founder & president, SpaSpace
Ilana Alberico / Photo: Spa Space

Studies have shown that many hospitality workers laid off during the pandemic aren’t willing to return to their original job. One of the biggest reasons for not coming back is an overly long onboarding process.

The SpaSpace app is both team member- and guest-facing and one key element from a business perspective is how it speeds up the recruitment journey. It automatically checks a service professional’s background and verifies their license so we can normally get employees approved in less than a week – which is five times faster than normal.

The app also includes automatic payroll services. This means spas don’t have to submit payroll each month and professionals receive their pay in hours/days rather than weeks/months.

From a customer point of view, SpaSpace is looking to launch a new Wellness Directory. This will allow guests to search for solutions for their needs via our app. It also includes AI recommendations for services, products and facilities.

The app checks a service professional’s background and verifies their license
Charity Hudnall
VP of marketing, Vagaro
Charity Hudnall / Photo: Vagaro

One particular USP of Vagaro’s branded app is that it fully integrates with our software. Whenever a spa updates its business information, services, photos, packages etc on Vagaro, the app updates to reflect that change immediately. So busy owners don’t need to take extra steps to push updates through app stores.

Features of a spa’s app reflect what they’re using in Vagaro Pro. For example, if they’ve enabled an online shopping cart or accept payments online, these capabilities will be live in their app. Likewise, appointment reminders will be sent through app push notifications if the business has them enabled.

Making appointments via the app has taken off and many of our spa facilities report it’s their second-highest method of booking after websites.

The app automatically reflects any updates a spa makes on our software
Booking via the app has really taken off / Photo: shutterstock/Alliance Images
Ricky Daniels
Co-founder, Trybe
Ricky Daniels / Photo: TryBe

We offer a range of functions for spas that can slot straight into a property’s app via our open-API. These include features such as scheduling, payments, digital intake forms, staff rota management, inventory management, retail, reporting and more.

Trybe’s membership functionality is particularly popular. Members are able to log in through the branded app and see their personal information, manage their membership, see what credits they have to spend for the month and book classes.

We’ve also just launched our mobile membership cards which spas can brand up and customers can download to their digital wallet to check in.

Our most sought-after feature – used by all of our spas – is our booking engine. Operators love using this as a mobile app and customers can browse all spa and leisure offerings, pulling straight from the property’s live availability, with the final step of booking and pre-payment available too.

We’ve just launched mobile membership cards
Open API means many functions can slot straight into a spa’s app / Photo: unsplash/ icons8-team
Sherry Cuti
Regional account manager, Springer-Miller
Sherry Cuti

SpaSoft’s Online Booking Engine can embed into a spa’s mobile app, opening to a booking window and automatically filling appointment books within SpaSoft.

Due to the infrastructure of our Online Booking Application, each spa has the flexibility to customise its booking platform to meet brand and operational needs or to even design a completely new guest experience.

With the next generation of SpaSoft, we’re excited about the flexibility and enhancements on the horizon for mobile applications. Expected later in the year, we’re working on a guest-facing point-of-sale where guests can manage their payments from the palm of their hand. It will introduce a link to pay, the ability for guests to review their bill, apply gratuities, capture electronic signatures and more.

We’ll be launching a guest-facing point-of-sale function later this year
LATEST NEWS
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Results are in for the latest Good Spa Guide (GSG) consumer survey, with this year's findings categorised into five life stages to better understand different people’s priorities when visiting spas.
Global Wellness Summit 2024 to make waves in Scotland with theme “A Watershed Moment for Wellness”
The 2024 Global Wellness Summit (GWS) is set to make a splash in Scotland from 4-7 November, with the theme “A Watershed Moment for Wellness”.
Influencer Anna Lewandowska reveals plans for a new 'wellness paradise' called Edan Studios in Barcelona
Fitness influencer and karate champion, Anna Lewandowska, has announced the launch of a multi-concept boutique in Barcelona called Edan Studios based on HIIT, Pilates and dance.
Luxury 20-treatment-room spa launches in Türkiye at Maxx Royal Bodrum Resort
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Victoria Brownlie recognised with MBE for services to beauty and personal care industry
Victoria Brownlie, the British Beauty Council’s chief of policy and sustainability, has been named in King Charles’ Birthday Honours 2024 for her services to the UK’s beauty and personal care industry.
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A new retreat focused on helping people lead longer, happier lives is launching on the Japanese island of Okinawa.
One&Only’s new oceanfront spa in Greece offers treatments inspired by Greek mythology and Ayurveda
One&Only Resorts has introduced a new three-storey spa on the picturesque Greek island of Kéa, located at its recently launched oceanfront property, One&Only Kéa Island Resort and Private Homes.
Report identifies diversity, equity and inclusion challenges in health club sector
Diversity, equity and inclusion in the European fitness industry is examined in a new report which provides eye-opening findings and a starting point for change.
RLA Global: Wellness hotels experience positive growth trend globally in 2023
Hotels incorporating wellness amenities experienced a significant boost in Total Revenue per Available Room (TRevPAR) in 2023, according to the latest Wellness Real Estate Report by RLA Global, produced in partnership with P&L benchmarking firm HotStats.
World leaders gather at luxury Italian wellness retreat Borgo Egnazia for G7 Summit
The 2024 G7 Summit is now underway at a destination spa resort in Puglia, Italy, with leaders from Canada, France, Germany, Italy, Japan, the UK and the US convening to address some of the world’s most urgent issues.
Minor devises new medi-wellness concept for Anantara, debuting in Phuket in Q3
Minor Hotels CEO Dillip Rajakarier has unveiled plans to introduce an innovative medi-wellness concept to the group's Anantara Hotels, Resorts and Spas brand, with ambitions to expand the concept to additional resorts in the future.
+ More news   
 
FEATURED SUPPLIERS

Metawell: unlocking the possibilities in a new era of wellness
A decade ago, the Gharieni Group began pioneering the integration of advanced wellness technologies into its spa and treatment beds. This innovative approach has since become one of the industry's most significant disruptions and groundbreaking trends. [more...]

Embrace the chill: TechnoAlpin's Snowsky revolutionises post-fitness recovery with falling snow
In the fast-paced world of fitness and wellness, where high-intensity workouts push us to our limits and the sweat pours, the importance of efficient recovery cannot be overstated. [more...]
+ More featured suppliers  
COMPANY PROFILES
Beltrami Linen S.r.l.

Beltrami is an Italian family-owned business with over 50 years’ experience in textile manufacturing [more...]
+ More profiles  
CATALOGUE GALLERY
+ More catalogues  

DIRECTORY
+ More directory  
DIARY

 

22-22 Jun 2024

World Bathing Day

Worldwide,
22-24 Jun 2024

IECSC Las Vegas

Las Vegas Convention Center, Las Vegas, United States
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2024

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS