After the relief and jubilation of reopening comes the realisation that there are major battles ahead for our industry and its hugely talented leaders and professionals
By Katie Barnes | Published in Spa Business 2020 issue 3
Banyan Tree is forging ahead with its new wellbeing concept (p28)
The majority of spa and wellness facilities around the world are now open and offering the healing services that touch-starved customers need now, more than ever.
The COVID-19 crisis has driven a huge surge in creativity and best practice, as operators innovate to survive. Some are using advanced yield management to ensure the limited number of treatments they’re able to offer return the same, if not greater, profits (p62), while companies such as Resense and Aromatherapy Associates have had significant successes with online sales (p16).
It’s also inspiring to see the solutions being deployed to stimulate revenue streams, such as outdoor treatments, COVID-19 recovery programmes and immune-boosting packages (p24).
On page 65 we take a look at a new facility model that was emerging before the pandemic, but which has now come into its own. Both Remedy Place and Next Health in California position themselves in the medical wellness arena, have a small footprint, a focus on self-administered treatments and low operating costs. We expect businesses taking this approach to tap a consumer need and also predict a rise in demand for the touchless experiences on which they’re based. We’ve investigated these further on page 70.
For all the positives, however, the pandemic has created stresses that have taken the industry backwards. It’s concerning to see major hotel operators letting go of top-level wellness leaders as they drop the wellbeing baton to refocus on the core business of selling beds.
We believe this is short-sighted and that operators, such as Banyan Tree (p28), who are still priortising wellness will strengthen their position in the market as a result.
The biggest lesson of the pandemic has been the hard realisation that our industry has very little heft when it comes to political lobbying, with major politicians the world over betraying a complete lack of awareness of the personal, economic and social value of the sector.
Trade associations have deployed every weapon in their arsenal to fight our corner and it’s ultimately a testament to their hard work that we are reopen. But it should not have been that hard. There’s a huge job of work to do to build our reputation and win support in the corridors of power through effective lobbying. This work is vital to ensure we never face such challenges and constraints again.
Katie Barnes is editor of Spa Business magazine | @SpaBusinessKB
Read more from this issue of Spa Business magazine
View contents of Spa Business 2020 issue 3
Editor's letter: The fight ahead
There’s a huge job of work to do to build our reputation and win support in the corridors of power, says Katie Barnes
Spa people: Patrick Huey
The vice-president of spa and retail at Montage talks about his new role as ISPA chair, Black Lives Matter and how his spas are fighting back against COVID-19
Spa people: Rianna Riego
Wellness consultant Rianna Riego speaks out about racial discrimination in the global spa industry
Spa people: Anna Teal
The CEO of Aromatherapy Associates outlines the online innovations it's using to connect with customers in exciting new ways
Spa programmes: On the menu
How are spas changing their treatments and services now they’re staring to reopen again?
Interview: Lee Woon Hoe
Banyan Tree’s executive director of wellbeing tells Spa Business magazine why now is the right time for the group to launch its new wellness concept
Ask an expert: Spa design 2030
Spa Business magazine asks leading designers and architects to give their predictions about pandemic-proof spa models
Promotion: Trendsetting
Design specialists, The Wellness, worked with in-house engineers for Jumeirah to create a state-of-the-art gym for Talise Fitness at the Jumeirah Al Naseem in Dubai
Research: Manner of speaking
ISPA’s latest study reveals consumer attitudes in the aftermath of COVID-19. Josh Corman picks out the key details
Research: New perspectives
Two surveys in the UK highlight both spa operator and spa-goer insights as facilities across the country begin to welcome guests back
Promotion: The power of touchless
Spa and wellness innovator, Sammy Gharieni, reveals how his on-trend products are perfect for delivering high-value touchless treatments
Country focus: Best of British
We take a look at the standout concepts offered in the world-class spas that have opened in the UK over the last three years
Promotion: Sustain and regenerate
Sustainable skincare brand, Comfort Zone, has radically reinvented its entire Sacred Nature line, driven by the ambition to create some of the world’s first carbon-negative products
Interview: Emma Darby
Despite closing during in lockdown, some Resense spas still hit revenue targets. Its COO tells Spa Business magazine how
Promotion: Redefining the snowroom
Italian snowroom expert, TechnoAlpin, has collaborated with groundbreaking architectural practice, Snøhetta, to create a snowroom like no other
Medi-wellness: On good termes
Italy’s Long Life clinic, which offers anti-ageing science alongside water cures, is gaining greater attention post-lockdown. Sophie Benge pays a visit
Supplier showcase: Premium Fitness
Dormy House has partnered with Matrix Fitness to create two fully-connected fitness suites to take its offering to a new and more sophisticated level @DormyHouse @MatrixFitnessUK
Promotion: Sothys
Sothys’ beauty treatment designer, Séverine Monjanel, and training director, Isabelle Villey, talk to Spa Business about the company’s new authentic ancestral Indonesian treatment
In today’s premium spa environment, every detail shapes the guest experience – right down to
the softness of towels and the freshness of linens. [more...]
After the relief and jubilation of reopening comes the realisation that there are major battles ahead for our industry and its hugely talented leaders and professionals
By Katie Barnes | Published in Spa Business 2020 issue 3
Banyan Tree is forging ahead with its new wellbeing concept (p28)
The majority of spa and wellness facilities around the world are now open and offering the healing services that touch-starved customers need now, more than ever.
The COVID-19 crisis has driven a huge surge in creativity and best practice, as operators innovate to survive. Some are using advanced yield management to ensure the limited number of treatments they’re able to offer return the same, if not greater, profits (p62), while companies such as Resense and Aromatherapy Associates have had significant successes with online sales (p16).
It’s also inspiring to see the solutions being deployed to stimulate revenue streams, such as outdoor treatments, COVID-19 recovery programmes and immune-boosting packages (p24).
On page 65 we take a look at a new facility model that was emerging before the pandemic, but which has now come into its own. Both Remedy Place and Next Health in California position themselves in the medical wellness arena, have a small footprint, a focus on self-administered treatments and low operating costs. We expect businesses taking this approach to tap a consumer need and also predict a rise in demand for the touchless experiences on which they’re based. We’ve investigated these further on page 70.
For all the positives, however, the pandemic has created stresses that have taken the industry backwards. It’s concerning to see major hotel operators letting go of top-level wellness leaders as they drop the wellbeing baton to refocus on the core business of selling beds.
We believe this is short-sighted and that operators, such as Banyan Tree (p28), who are still priortising wellness will strengthen their position in the market as a result.
The biggest lesson of the pandemic has been the hard realisation that our industry has very little heft when it comes to political lobbying, with major politicians the world over betraying a complete lack of awareness of the personal, economic and social value of the sector.
Trade associations have deployed every weapon in their arsenal to fight our corner and it’s ultimately a testament to their hard work that we are reopen. But it should not have been that hard. There’s a huge job of work to do to build our reputation and win support in the corridors of power through effective lobbying. This work is vital to ensure we never face such challenges and constraints again.
Katie Barnes is editor of Spa Business magazine | @SpaBusinessKB
Read more from this issue of Spa Business magazine
View contents of Spa Business 2020 issue 3
Editor's letter: The fight ahead
There’s a huge job of work to do to build our reputation and win support in the corridors of power, says Katie Barnes
Spa people: Patrick Huey
The vice-president of spa and retail at Montage talks about his new role as ISPA chair, Black Lives Matter and how his spas are fighting back against COVID-19
Spa people: Rianna Riego
Wellness consultant Rianna Riego speaks out about racial discrimination in the global spa industry
Spa people: Anna Teal
The CEO of Aromatherapy Associates outlines the online innovations it's using to connect with customers in exciting new ways
Spa programmes: On the menu
How are spas changing their treatments and services now they’re staring to reopen again?
Interview: Lee Woon Hoe
Banyan Tree’s executive director of wellbeing tells Spa Business magazine why now is the right time for the group to launch its new wellness concept
Ask an expert: Spa design 2030
Spa Business magazine asks leading designers and architects to give their predictions about pandemic-proof spa models
Promotion: Trendsetting
Design specialists, The Wellness, worked with in-house engineers for Jumeirah to create a state-of-the-art gym for Talise Fitness at the Jumeirah Al Naseem in Dubai
Research: Manner of speaking
ISPA’s latest study reveals consumer attitudes in the aftermath of COVID-19. Josh Corman picks out the key details
Research: New perspectives
Two surveys in the UK highlight both spa operator and spa-goer insights as facilities across the country begin to welcome guests back
Promotion: The power of touchless
Spa and wellness innovator, Sammy Gharieni, reveals how his on-trend products are perfect for delivering high-value touchless treatments
Country focus: Best of British
We take a look at the standout concepts offered in the world-class spas that have opened in the UK over the last three years
Promotion: Sustain and regenerate
Sustainable skincare brand, Comfort Zone, has radically reinvented its entire Sacred Nature line, driven by the ambition to create some of the world’s first carbon-negative products
Interview: Emma Darby
Despite closing during in lockdown, some Resense spas still hit revenue targets. Its COO tells Spa Business magazine how
Promotion: Redefining the snowroom
Italian snowroom expert, TechnoAlpin, has collaborated with groundbreaking architectural practice, Snøhetta, to create a snowroom like no other
Medi-wellness: On good termes
Italy’s Long Life clinic, which offers anti-ageing science alongside water cures, is gaining greater attention post-lockdown. Sophie Benge pays a visit
Supplier showcase: Premium Fitness
Dormy House has partnered with Matrix Fitness to create two fully-connected fitness suites to take its offering to a new and more sophisticated level @DormyHouse @MatrixFitnessUK
Promotion: Sothys
Sothys’ beauty treatment designer, Séverine Monjanel, and training director, Isabelle Villey, talk to Spa Business about the company’s new authentic ancestral Indonesian treatment
A recent survey by the UK Spa Association (UKSA) into the industry’s approach to cancer care
has revealed that almost half of participating respondents (46 per cent) are unaware that
cancer is a disability and guests with a cancer diagnosis must be given
Mexican operator, Solmar Hotels and Resorts, is hosting a series of events in celebration of
Global Wellness Day, including a Temazcal ceremony at its Playa Grande Resort and Spa in Los
Cabos.
Mandarin Oriental has announced a standalone residence brand, Mansions, which will debut at
Emirates Palace, Mandarin Oriental Mansions, Abu Dhabi, in 2029.
Four Seasons Resort The Nam Hai in Hoi An, Vietnam, has put together a Global Wellness Day
(GWD) agenda with activations rooted in nature and shaped by four pillars of Joy – in
alignment with the day’s theme #JoyMagenta.
The Global Wellness Summit (GWS) will celebrate its 20th anniversary at the 2026 event in
Phuket, Thailand, later this year with the theme: The Science, Art and Soul of Wellness.
Auko, an all-inclusive development, is opening in Phong Nha in Vietnam in Q3 2026, with a
series of 30 tented eco-lodges and wellness hospitality operations by Lumina Wellbeing.
Therme Manchester’s 28-acre development, which will include interconnected glass pavilions
that measure 65,000sq m, will be the largest bathing and wellbeing attraction in the world once
complete, according to prof David Russell, CEO of Therme UK.
Naples Beach Club, a Four Seasons Resort, has opened a 2,800sq m spa called The Sanctuary,
with the design and concept inspired by the Native American people that populated Florida’s
Southwest coast – the Calusa.
Swire Hotels’ luxury hospitality brand Upper House has revealed it will roll out its two-day
House of Healing retreats at its three hotels in Hong Kong, Chengdu and Shanghai.
In today’s premium spa environment, every detail shapes the guest experience – right down to
the softness of towels and the freshness of linens. [more...]
