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World-renowned medical spa, Clinique La Prairie, is creating a global network of
locations to support clients with their wellbeing, every day of the year, says its CEO
Clinique La Prairie, based on Lake Geneva at Montreux, is a world-renowned medical clinic and wellness destination famed for its award-winning innovation.
Thanks to its commitment to scientific research, Clinique La Prairie is highly regarded and has earned a reputation for excellence in preventative medicine.
Its unique programmes include Revitalisation, Beauty Stem Cells and Master Detox and all its signature treatment programmes are customised through DNA testing.
Founded in 1931, by Dr Paul Niehans, Clinique La Prairie is a fusion of hyper-luxury private clinic and wellness centre – a unique combination of spa, medicine and hotel in one beautiful location – all boasting the attention to detail only found with Swiss hospitality.
“Our philosophy is to always think differently – to scout and develop the best technology in longevity,” says CEO, Simone Gibertoni. “We have a team of 50 doctors evaluating the scientific foundations of treatments and introducing them into our programmes. This is a continuous process, so every year we’re improving what we offer our guests.”
This dedication to excellence has earned a loyal clientele – Gibertoni reports a net promoter score of 91 per cent and says repeat business runs at over 65 per cent.
Now, as the company approaches its centenary, it’s embarking on a campaign of global expansion to create ‘city hubs’ – facilities of between 1,000-2,000sq m – that embody Clinique La Prairie’s philosophy of longevity, which is delivered through the four pillars of nutrition, wellbeing, movement and medical science.
Continuous support Gibertoni expects customers to visit Clinique La Prairie to undertake the complete holistic programme and then to follow up between visits with regular appointments at city hubs: “The aim is to open Clinique La Prairie hubs around the world, so our international clients can continue their journey closer to home on a day-to-day basis,” he explains.
The first international opening – the Clinique La Prairie Aesthetics and Longevity Suites in Madrid – opened early in 2020, and a clinic at The St. Regis Bangkok is scheduled to open later this year. “If we can open in the top 15-20 cities in the world, we’ll be able to reach 80 per cent of our clients,” says Gibertoni.
While the company intends to grow, it also remains fixed on supporting its existing clients, as Gibertoni explains: “We want to deepen our relationship with a unique and exclusive community of guests rather than having a more superficial relationship with a larger number of people,” he says. “Our mission is to take our unique fusion of science and holistic wellness directly to our global clientele.”
Clinique La Prairie intends to keep both the exclusivity and the human dimension of service at each clinic and hub to reflect its philosophy of exclusive treatments and high-end service for demanding customers.
Partnership opportunities “We want to reach out to potential partners in the spa, hotel and resort markets to explain the benefits of working with Clinique La Prairie,” says Gibertoni.
“We want to show them how much more they can offer their customers, by partnering with us to deliver our world-class programmes that create real and lasting change for guests.
“We also want to be seen as providing a full health concierge service for all our clients’ needs and the needs of our partners’ clients, all year round, both in our Swiss clinic and at our city hubs,” he continues. “The idea is to sustain improvements in the health of guests throughout the year.
As part of this strategy, the company is working to support its clients with their wellbeing at home, by offering a new line of nutraceuticals: “We’re creating a full product range called Clinique La Prairie Holistic Health – that will launch at the end of this year,” explains Gibertoni.
“We’re serving a unique community of men and women from all around the world,” he concludes. “We want to stay very aligned with them in everything we do.”
Read more from this issue of Spa Business magazine
View contents of Spa Business 2020 issue 2
Editor’s letter: Our greatest challenge
Spa and wellness businesses will reopen while COVID-19 is still circulating in the community, meaning we have to find models which work in this new reality, says Katie Barnes. So how will this change the industry?
On the menu: Pivot to digital
Which forward-thinking spas are taking their offerings online during the coronavirus pandemic?
Interview: Mary Celeste Beall
The celebrated Blackberry Farm has opened a sister property in the mountains of Tennessee. The owner tells Spa Business why wellness through nature underpins the new destination
Everyone’s talking about: COVID-19
Spa operators, wellness companies and organisations from around the world talk to Spa Business about the impact of coronavirus and what to expect down the line
Promotion: Simone Gibertoni: Clinique La Prairie
World-renowned medical spa, Clinique La Prairie, is creating a global network of
locations to support clients with their wellbeing, every day of the year, says its CEO
Research: First responders
ISPA’s COVID-19 survey offers insights into how the industry has responded to the global pandemic. Spa Business magazine examines the findings
Hotel spa: Country life: The Newt
Karen Roos, owner of the world-renowned hotel The Newt, on design, gardens and a spa housed in an old cow barn
Insights: Calls to action
Industry leaders around the world come together in a crisis to share ideas and innovations in a series of GWS Collaboration calls. Spa Business magazine reports on the highlights
Insights: Webinar wisdom
Spa Business shares its industry-relevant takeaways from the masses of webinars that are being streamed worldwide
Research: Measure for measure
Intelligent Spas reveals its latest global spa benchmarks and explores what they mean in today’s ever-changing climate
Focus on: Extreme wellness
Spa Business tries out two boundary-pushing, cold immersion retreats led by ‘The Iceman’ Wim Hof and Dr Marc Cohen
Promotion: Barr and Wray: Creating
a seamless journey
With 60 years of experience, Barr and Wray has long been known for excellence in technical design for wellness. Design director Graeme Banks explains the company also offers interior design services
Interview: Juliu Horvath
The founder of Gyrotonic and Gyrokinesis tells Spa Business why he’ll never stop adapting his famous movement modality
Promotion: ISPA publishes Reopening Toolkit
A much-needed guide by ISPA gives essential advice on business planning, standard operating procedures, marketing and communications to support spas through the coronavirus crisis
Contrast therapy, based on the alternation of hot and cold rituals, has become one of the
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designed to meet the needs of customers worldwide. [more...]
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World-renowned medical spa, Clinique La Prairie, is creating a global network of
locations to support clients with their wellbeing, every day of the year, says its CEO
Clinique La Prairie, based on Lake Geneva at Montreux, is a world-renowned medical clinic and wellness destination famed for its award-winning innovation.
Thanks to its commitment to scientific research, Clinique La Prairie is highly regarded and has earned a reputation for excellence in preventative medicine.
Its unique programmes include Revitalisation, Beauty Stem Cells and Master Detox and all its signature treatment programmes are customised through DNA testing.
Founded in 1931, by Dr Paul Niehans, Clinique La Prairie is a fusion of hyper-luxury private clinic and wellness centre – a unique combination of spa, medicine and hotel in one beautiful location – all boasting the attention to detail only found with Swiss hospitality.
“Our philosophy is to always think differently – to scout and develop the best technology in longevity,” says CEO, Simone Gibertoni. “We have a team of 50 doctors evaluating the scientific foundations of treatments and introducing them into our programmes. This is a continuous process, so every year we’re improving what we offer our guests.”
This dedication to excellence has earned a loyal clientele – Gibertoni reports a net promoter score of 91 per cent and says repeat business runs at over 65 per cent.
Now, as the company approaches its centenary, it’s embarking on a campaign of global expansion to create ‘city hubs’ – facilities of between 1,000-2,000sq m – that embody Clinique La Prairie’s philosophy of longevity, which is delivered through the four pillars of nutrition, wellbeing, movement and medical science.
Continuous support Gibertoni expects customers to visit Clinique La Prairie to undertake the complete holistic programme and then to follow up between visits with regular appointments at city hubs: “The aim is to open Clinique La Prairie hubs around the world, so our international clients can continue their journey closer to home on a day-to-day basis,” he explains.
The first international opening – the Clinique La Prairie Aesthetics and Longevity Suites in Madrid – opened early in 2020, and a clinic at The St. Regis Bangkok is scheduled to open later this year. “If we can open in the top 15-20 cities in the world, we’ll be able to reach 80 per cent of our clients,” says Gibertoni.
While the company intends to grow, it also remains fixed on supporting its existing clients, as Gibertoni explains: “We want to deepen our relationship with a unique and exclusive community of guests rather than having a more superficial relationship with a larger number of people,” he says. “Our mission is to take our unique fusion of science and holistic wellness directly to our global clientele.”
Clinique La Prairie intends to keep both the exclusivity and the human dimension of service at each clinic and hub to reflect its philosophy of exclusive treatments and high-end service for demanding customers.
Partnership opportunities “We want to reach out to potential partners in the spa, hotel and resort markets to explain the benefits of working with Clinique La Prairie,” says Gibertoni.
“We want to show them how much more they can offer their customers, by partnering with us to deliver our world-class programmes that create real and lasting change for guests.
“We also want to be seen as providing a full health concierge service for all our clients’ needs and the needs of our partners’ clients, all year round, both in our Swiss clinic and at our city hubs,” he continues. “The idea is to sustain improvements in the health of guests throughout the year.
As part of this strategy, the company is working to support its clients with their wellbeing at home, by offering a new line of nutraceuticals: “We’re creating a full product range called Clinique La Prairie Holistic Health – that will launch at the end of this year,” explains Gibertoni.
“We’re serving a unique community of men and women from all around the world,” he concludes. “We want to stay very aligned with them in everything we do.”
Read more from this issue of Spa Business magazine
View contents of Spa Business 2020 issue 2
Editor’s letter: Our greatest challenge
Spa and wellness businesses will reopen while COVID-19 is still circulating in the community, meaning we have to find models which work in this new reality, says Katie Barnes. So how will this change the industry?
On the menu: Pivot to digital
Which forward-thinking spas are taking their offerings online during the coronavirus pandemic?
Interview: Mary Celeste Beall
The celebrated Blackberry Farm has opened a sister property in the mountains of Tennessee. The owner tells Spa Business why wellness through nature underpins the new destination
Everyone’s talking about: COVID-19
Spa operators, wellness companies and organisations from around the world talk to Spa Business about the impact of coronavirus and what to expect down the line
Promotion: Simone Gibertoni: Clinique La Prairie
World-renowned medical spa, Clinique La Prairie, is creating a global network of
locations to support clients with their wellbeing, every day of the year, says its CEO
Research: First responders
ISPA’s COVID-19 survey offers insights into how the industry has responded to the global pandemic. Spa Business magazine examines the findings
Hotel spa: Country life: The Newt
Karen Roos, owner of the world-renowned hotel The Newt, on design, gardens and a spa housed in an old cow barn
Insights: Calls to action
Industry leaders around the world come together in a crisis to share ideas and innovations in a series of GWS Collaboration calls. Spa Business magazine reports on the highlights
Insights: Webinar wisdom
Spa Business shares its industry-relevant takeaways from the masses of webinars that are being streamed worldwide
Research: Measure for measure
Intelligent Spas reveals its latest global spa benchmarks and explores what they mean in today’s ever-changing climate
Focus on: Extreme wellness
Spa Business tries out two boundary-pushing, cold immersion retreats led by ‘The Iceman’ Wim Hof and Dr Marc Cohen
Promotion: Barr and Wray: Creating
a seamless journey
With 60 years of experience, Barr and Wray has long been known for excellence in technical design for wellness. Design director Graeme Banks explains the company also offers interior design services
Interview: Juliu Horvath
The founder of Gyrotonic and Gyrokinesis tells Spa Business why he’ll never stop adapting his famous movement modality
Promotion: ISPA publishes Reopening Toolkit
A much-needed guide by ISPA gives essential advice on business planning, standard operating procedures, marketing and communications to support spas through the coronavirus crisis
Gran Hotel Taoro in northern Tenerife, Spain, has completed the final phase of its three-year
renovation with the debut of its Sandára Wellness Centre.
Hand and Stone Massage and Facial Spa, the spa business with more than 650 locations across
the US and Canada, has appointed franchise expert Carrie Walsh as CEO as the company plans
to expand.
Synergy – The Retreat Show, the global trade show for retreats, has launched a global research
initiative that will provide insights into the retreat sector from both consumer and industry
perspectives.
The Wellness Tourism Association (WTA) has published a non-regulatory global industry
framework designed to ensure the retreat market offers responsible experiences.
A new survey of UK and international spa practitioners shows that stress, burnout and
wellbeing concerns have caused one in three respondents to consider leaving the industry.
The UK's four Chief Medical Officers have published a refreshed edition of Physical activity
guidelines: UK Chief Medical Officers' report, updating the evidence that underpins the nation's
physical activity recommendations and placing greater emphasis on strength, balance, reducing
sedentary behaviour and, for the first time, supporting people taking weight loss medications.
Anna Bjurstam has left her role as Wellness Pioneer at Six Senses Hotels and Resorts and
launched a new wellness, longevity and “consciousness consultancy” called Wahayla.
Fairmont Cheshire, The Mere, has opened today (10 July) in the Northwest of England
with a
1,715sq m Fairmont Spa that has been designed using a ‘Wellness without Walls’
concept.
Contrast therapy, based on the alternation of hot and cold rituals, has become one of the
most valued practices in the fields of wellness and recovery. [more...]
The MSpa Oslo series is a perennial bestseller in global markets. With innovative
engineering and premium performance, this completely portable spa line-up is expertly
designed to meet the needs of customers worldwide. [more...]
+ More featured suppliers
COMPANY PROFILES
Blue Rakun Blue Rakun spaces are thoughtful, intuitive,
and designed around real human
behaviour, taking into [more...]
