Interview: Helene Goetzelmann
L'Occitane's international spa director tells Rhianon Howells how the consumer retail company has become a spa operator with 60 facilities
Ask an expert: Profit & Loss
Hotel spas need to fight capital expenditure allocation said an investor panel at this year's Global Spa & Wellness Summit
Research: All rise
There's been an increase in the five top key performance indicators in the US spa industry shows the 2013 ISPA study
Company Profile Promotion: ESPA promotion
As ESPA's 20th
anniversary year draws
to a close, founder and
CEO Sue Harmsworth
explains how and why the
company is still evolving
Safari Spa: Animal instinct
Safari spas are the staple for Amani, one of South Africa's largest spa chains. Lisa Starr talks to MD Ronleigh Gordon
Trends: Brief encounters
We take a look at some of the most innovative spa pop-ups, a growing trend across the leisure sector
Interview: Paul Smyth
Something & Son designer shares his insights on creating pop-up spa facilities. Magali Robathan reports
Summit review: Upping the ante
Katie Barnes reveals the takeaway messages from the 2013 Global Spa & Wellness Summit in New Delhi, India, attended by 375 industry leaders
Research: Local news
Domestic travellers dominate the global wellness tourism market which has an economic impact of US$1.3 trillion. SRI's Ophelia Yeung reports
Research: Thai up
Prantik Bordoloi analyses a 2013 Thai spa industry study based on both spa consumer and spa operator opinions
Software news: Tech talk
The latest developments and news from spa software suppliers from around the world
Sofitel group selects SpaBooker’s software SpaBooker has been picked to run operations and bookings for the global hotel chain Sofitel. The group has 28 So Spas, which will all be using SpaBooker’s web-based technology to book spa appointments online and before and after hotel guests arrive. SpaBooker’s flexible business management tools are designed to let hotel spas run on one system and provide back-end support for secure operations.
Richard Dubost, vice president of technology and information for Sofitel says: “With a unified and web-based platform, we will achieve greater integration and elevate the level of guest satisfaction while reducing operational IT tasks.”
Meanwhile, SpaBooker has also come up with a new product to simplify customer loyalty and encourage repeat custom. Promote, which will launch at Christmas, is a preset email programme that sends smart incentives based on each customer’s last visit to motivate them to rebook appointments. It runs automatically and integrates with existing SpaBooker accounts.
spa-kit.net keyword spabooker
SpaBooker software will be used at all 28 So Spas worldwide
Spa college software by Premier Premier is helping students at the University of Derby, Buxton, UK, to learn about running a spa, thanks to the installation of its College by Premier product for hair and beauty courses. College by Premier is a management software solution that’s has been created with the help of several colleges. The system enables lecturers of multiple campuses to centrally manage class timetables and run on-site commercial spa facilities – it includes full point of sale and stock control functionality. There’s also a membership system for managing on-site fitness.
Meanwhile, Premier has launched an app for Apple and Android devices to allow customers to book appointments online from their mobile phones and tablets. The app can be branded to suit a spa. Spas will be able to send out push notifications to their clients including special offers in a later version; and Premier is also developing tools so operators can interact with, and send targeted marketing to, clients through social media.
In addition, Premier is working on an app which incorporates a customisable dashboard showing key performance indicators for the spa business such as no-shows, revenue per hour, retail sales, current availability and staff performance.
spa-kit.net keyword: premier
College by Premier is being used by the University of Derby, UK
SalonPOS iPad Digital Right Brain is now offering its SalonPOS iPad app and Cloud Service on a complimentary basis with no monthly subscription fee
spa-kit.net keyword: drb
SalonPOS iPad
TAC functionality for any device TAC is developing its Reservation Assistant system so all hotel departments, including spas, can use its software on any device, anywhere.
Intended to let operators manage their activities anywhere, at any time, the new function is presented in a modern, graphical user interface for any smartphone, tablet or mobile device as well as desktops used in the concierge, reception, F&B, spa and other areas. The software – set to go live in March 2014 – automatically adapts its screen and functionality related to the device. It is a touch-optimised responsive design solution designed to let users work on activities easily and intuitively. The cloud-based solution doesn’t require a server on-site and is available as an add-on for existing customers.
spa-kit.net keyword: tac
Staff can use the software on any device at any time
Full hotel integration for Book4Time
Book4Time is introducing a tool that allows a hotel’s software and Book4Time to communicate. It means guest profiles gathered by the hotel will be accessible to the spa and vice versa.
The new feature – Hotel Technology Next Generation (HTNG) – developed by vendors of systems to the hotel industry, is designed to keep spa staff well-informed. Book4Time’s integration with HTNG will allow its software to share guest profiles and appointment information with a range of property management systems, giving staff every piece of information in order to provide their guests with a more personalised spa experience. The HTNG support will be introduced to Book4Time in early 2014.
spa-kit.net keyword: book4time
A check-in app A check-in app for smart devices and a self-service kiosk are now available with Dimmbizz’s Xplan spa software
spa-kit.net keyword: dimmbizz
A check-in app
EZ Runner to introduce mobile web bookings EZ Runner will be launching a mobile bookings website to enable spa customers to book online. Customers will be able to book packages, treatments and classes, make cancellations and changes, make an enquiry and pay outstanding fees or check account balances. The company’s also offering a new voucher application for spas which don’t have EZ Runner software. Spas can create and sell vouchers online and the voucher is emailed to the recipient. The spa keeps purchaser and redeemer information on file for future marketing.
spa-kit.net keywords: ez runner
Spas can also make online vouchers
Intelligenz goes global Intelligenz has expanded its UK-based team to support growth in Europe, the Middle East and Asia. Since opening new offices in February 2013 in Northampton, UK, the company has been building its sales, implementation and support team to manage a growing customer base.
Neil O’Connell, UK sales manager, says: “We have projects in the UK, Sweden, Taiwan, India and Romania. The breadth of our solution – which covers spa, fitness, F&B and golf – and it’s contemporary architecture is winning us business. It’s been developed in the last five years with web, mobile phone and self-service interactions in mind.”
Contrast therapy, based on the alternation of hot and cold rituals, has become one of the
most valued practices in the fields of wellness and recovery. [more...]
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COMPANY PROFILES
Kemitron GmbH
Our
portfolio is divided into four product areas; Technology, Fragrances, Disinfectant and Cleaners [more...]
Gharieni Group
For 35 years, the Gharieni Group has
redefined wellness, spa and medical
equipment, setting global [more...]
Interview: Helene Goetzelmann
L'Occitane's international spa director tells Rhianon Howells how the consumer retail company has become a spa operator with 60 facilities
Ask an expert: Profit & Loss
Hotel spas need to fight capital expenditure allocation said an investor panel at this year's Global Spa & Wellness Summit
Research: All rise
There's been an increase in the five top key performance indicators in the US spa industry shows the 2013 ISPA study
Company Profile Promotion: ESPA promotion
As ESPA's 20th
anniversary year draws
to a close, founder and
CEO Sue Harmsworth
explains how and why the
company is still evolving
Safari Spa: Animal instinct
Safari spas are the staple for Amani, one of South Africa's largest spa chains. Lisa Starr talks to MD Ronleigh Gordon
Trends: Brief encounters
We take a look at some of the most innovative spa pop-ups, a growing trend across the leisure sector
Interview: Paul Smyth
Something & Son designer shares his insights on creating pop-up spa facilities. Magali Robathan reports
Summit review: Upping the ante
Katie Barnes reveals the takeaway messages from the 2013 Global Spa & Wellness Summit in New Delhi, India, attended by 375 industry leaders
Research: Local news
Domestic travellers dominate the global wellness tourism market which has an economic impact of US$1.3 trillion. SRI's Ophelia Yeung reports
Research: Thai up
Prantik Bordoloi analyses a 2013 Thai spa industry study based on both spa consumer and spa operator opinions
Software news: Tech talk
The latest developments and news from spa software suppliers from around the world
Sofitel group selects SpaBooker’s software SpaBooker has been picked to run operations and bookings for the global hotel chain Sofitel. The group has 28 So Spas, which will all be using SpaBooker’s web-based technology to book spa appointments online and before and after hotel guests arrive. SpaBooker’s flexible business management tools are designed to let hotel spas run on one system and provide back-end support for secure operations.
Richard Dubost, vice president of technology and information for Sofitel says: “With a unified and web-based platform, we will achieve greater integration and elevate the level of guest satisfaction while reducing operational IT tasks.”
Meanwhile, SpaBooker has also come up with a new product to simplify customer loyalty and encourage repeat custom. Promote, which will launch at Christmas, is a preset email programme that sends smart incentives based on each customer’s last visit to motivate them to rebook appointments. It runs automatically and integrates with existing SpaBooker accounts.
spa-kit.net keyword spabooker
SpaBooker software will be used at all 28 So Spas worldwide
Spa college software by Premier Premier is helping students at the University of Derby, Buxton, UK, to learn about running a spa, thanks to the installation of its College by Premier product for hair and beauty courses. College by Premier is a management software solution that’s has been created with the help of several colleges. The system enables lecturers of multiple campuses to centrally manage class timetables and run on-site commercial spa facilities – it includes full point of sale and stock control functionality. There’s also a membership system for managing on-site fitness.
Meanwhile, Premier has launched an app for Apple and Android devices to allow customers to book appointments online from their mobile phones and tablets. The app can be branded to suit a spa. Spas will be able to send out push notifications to their clients including special offers in a later version; and Premier is also developing tools so operators can interact with, and send targeted marketing to, clients through social media.
In addition, Premier is working on an app which incorporates a customisable dashboard showing key performance indicators for the spa business such as no-shows, revenue per hour, retail sales, current availability and staff performance.
spa-kit.net keyword: premier
College by Premier is being used by the University of Derby, UK
SalonPOS iPad Digital Right Brain is now offering its SalonPOS iPad app and Cloud Service on a complimentary basis with no monthly subscription fee
spa-kit.net keyword: drb
SalonPOS iPad
TAC functionality for any device TAC is developing its Reservation Assistant system so all hotel departments, including spas, can use its software on any device, anywhere.
Intended to let operators manage their activities anywhere, at any time, the new function is presented in a modern, graphical user interface for any smartphone, tablet or mobile device as well as desktops used in the concierge, reception, F&B, spa and other areas. The software – set to go live in March 2014 – automatically adapts its screen and functionality related to the device. It is a touch-optimised responsive design solution designed to let users work on activities easily and intuitively. The cloud-based solution doesn’t require a server on-site and is available as an add-on for existing customers.
spa-kit.net keyword: tac
Staff can use the software on any device at any time
Full hotel integration for Book4Time
Book4Time is introducing a tool that allows a hotel’s software and Book4Time to communicate. It means guest profiles gathered by the hotel will be accessible to the spa and vice versa.
The new feature – Hotel Technology Next Generation (HTNG) – developed by vendors of systems to the hotel industry, is designed to keep spa staff well-informed. Book4Time’s integration with HTNG will allow its software to share guest profiles and appointment information with a range of property management systems, giving staff every piece of information in order to provide their guests with a more personalised spa experience. The HTNG support will be introduced to Book4Time in early 2014.
spa-kit.net keyword: book4time
A check-in app A check-in app for smart devices and a self-service kiosk are now available with Dimmbizz’s Xplan spa software
spa-kit.net keyword: dimmbizz
A check-in app
EZ Runner to introduce mobile web bookings EZ Runner will be launching a mobile bookings website to enable spa customers to book online. Customers will be able to book packages, treatments and classes, make cancellations and changes, make an enquiry and pay outstanding fees or check account balances. The company’s also offering a new voucher application for spas which don’t have EZ Runner software. Spas can create and sell vouchers online and the voucher is emailed to the recipient. The spa keeps purchaser and redeemer information on file for future marketing.
spa-kit.net keywords: ez runner
Spas can also make online vouchers
Intelligenz goes global Intelligenz has expanded its UK-based team to support growth in Europe, the Middle East and Asia. Since opening new offices in February 2013 in Northampton, UK, the company has been building its sales, implementation and support team to manage a growing customer base.
Neil O’Connell, UK sales manager, says: “We have projects in the UK, Sweden, Taiwan, India and Romania. The breadth of our solution – which covers spa, fitness, F&B and golf – and it’s contemporary architecture is winning us business. It’s been developed in the last five years with web, mobile phone and self-service interactions in mind.”
Private hotel owner and developer HVL Hotels will open a new luxury resort and tourism
destination called Laval Hunter Valley in the second half of 2027 in Pokolbin, Australia.
The annual wellness festival dedicated to wellbeing, culture, longevity and human connection,
called Alma, will be hosted by Rocco Forte hotel, Verdura Resort in Sicily, Italy.
Capella Hotel Group has appointed Feisal Jaffer as chief development officer as the company
ramps up its global expansion of both its Capella and Patina brands.
People taking GLP-1 weight loss medications such as Ozempic, Wegovy, Mounjaro and Zepbound
may be losing weight, but they’re also becoming less physically active, according to new
research presented at the ENDO 2026 annual meeting of the Endocrine Society
Abu Dhabi-based investment firm Mubadala Capital has made a binding, fully financed
€1 billion
offer to acquire Pierre and Vacances SA, the European holiday resort operator behind the
continental European Center Parcs business.
Global retreat trade show, Synergy The Retreat Show, has launched a resource called The
Source, which hosts an open-access online Transformation Series programme.
The Standards Authority for Touch in Cancer Care (SATCC) charity has announced its first five-
day Living with Cancer and Beyond retreat, which will be held at Carden Park Hotel and Spa in
Cheshire, UK, between 1 and 5 September.
Patmos Aktis, a Luxury Collection Resort and Spa, has opened in Greece, with a renovated and
rebranded wellness offering called Ansana Wellness and Spa.
The Mauna Kea Beach Hotel, an Autograph Collection property in Hawaii, US, has opened its
22,000 sq ft indoor-outdoor Spa at Mauna Kea as the final step in the property’s overall
renovation, which has cost more than US$180 million (€166 million, £140 mill
Contrast therapy, based on the alternation of hot and cold rituals, has become one of the
most valued practices in the fields of wellness and recovery. [more...]
+ More featured suppliers
COMPANY PROFILES
Kemitron GmbH Our
portfolio is divided into four product areas; Technology, Fragrances, Disinfectant and Cleaners [more...]
