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Interview: Helene Goetzelmann
L'Occitane's international spa director tells Rhianon Howells how the consumer retail company has become a spa operator with 60 facilities
Ask an expert: Profit & Loss
Hotel spas need to fight capital expenditure allocation said an investor panel at this year's Global Spa & Wellness Summit
Research: All rise
There's been an increase in the five top key performance indicators in the US spa industry shows the 2013 ISPA study
Company Profile Promotion: ESPA promotion
As ESPA's 20th
anniversary year draws
to a close, founder and
CEO Sue Harmsworth
explains how and why the
company is still evolving
Safari Spa: Animal instinct
Safari spas are the staple for Amani, one of South Africa's largest spa chains. Lisa Starr talks to MD Ronleigh Gordon
Trends: Brief encounters
We take a look at some of the most innovative spa pop-ups, a growing trend across the leisure sector
Interview: Paul Smyth
Something & Son designer shares his insights on creating pop-up spa facilities. Magali Robathan reports
Summit review: Upping the ante
Katie Barnes reveals the takeaway messages from the 2013 Global Spa & Wellness Summit in New Delhi, India, attended by 375 industry leaders
Research: Local news
Domestic travellers dominate the global wellness tourism market which has an economic impact of US$1.3 trillion. SRI's Ophelia Yeung reports
Research: Thai up
Prantik Bordoloi analyses a 2013 Thai spa industry study based on both spa consumer and spa operator opinions
Software news: Tech talk
The latest developments and news from spa software suppliers from around the world
Sofitel group selects SpaBooker’s software SpaBooker has been picked to run operations and bookings for the global hotel chain Sofitel. The group has 28 So Spas, which will all be using SpaBooker’s web-based technology to book spa appointments online and before and after hotel guests arrive. SpaBooker’s flexible business management tools are designed to let hotel spas run on one system and provide back-end support for secure operations.
Richard Dubost, vice president of technology and information for Sofitel says: “With a unified and web-based platform, we will achieve greater integration and elevate the level of guest satisfaction while reducing operational IT tasks.”
Meanwhile, SpaBooker has also come up with a new product to simplify customer loyalty and encourage repeat custom. Promote, which will launch at Christmas, is a preset email programme that sends smart incentives based on each customer’s last visit to motivate them to rebook appointments. It runs automatically and integrates with existing SpaBooker accounts.
spa-kit.net keyword spabooker
SpaBooker software will be used at all 28 So Spas worldwide
Spa college software by Premier Premier is helping students at the University of Derby, Buxton, UK, to learn about running a spa, thanks to the installation of its College by Premier product for hair and beauty courses. College by Premier is a management software solution that’s has been created with the help of several colleges. The system enables lecturers of multiple campuses to centrally manage class timetables and run on-site commercial spa facilities – it includes full point of sale and stock control functionality. There’s also a membership system for managing on-site fitness.
Meanwhile, Premier has launched an app for Apple and Android devices to allow customers to book appointments online from their mobile phones and tablets. The app can be branded to suit a spa. Spas will be able to send out push notifications to their clients including special offers in a later version; and Premier is also developing tools so operators can interact with, and send targeted marketing to, clients through social media.
In addition, Premier is working on an app which incorporates a customisable dashboard showing key performance indicators for the spa business such as no-shows, revenue per hour, retail sales, current availability and staff performance.
spa-kit.net keyword: premier
College by Premier is being used by the University of Derby, UK
SalonPOS iPad Digital Right Brain is now offering its SalonPOS iPad app and Cloud Service on a complimentary basis with no monthly subscription fee
spa-kit.net keyword: drb
SalonPOS iPad
TAC functionality for any device TAC is developing its Reservation Assistant system so all hotel departments, including spas, can use its software on any device, anywhere.
Intended to let operators manage their activities anywhere, at any time, the new function is presented in a modern, graphical user interface for any smartphone, tablet or mobile device as well as desktops used in the concierge, reception, F&B, spa and other areas. The software – set to go live in March 2014 – automatically adapts its screen and functionality related to the device. It is a touch-optimised responsive design solution designed to let users work on activities easily and intuitively. The cloud-based solution doesn’t require a server on-site and is available as an add-on for existing customers.
spa-kit.net keyword: tac
Staff can use the software on any device at any time
Full hotel integration for Book4Time
Book4Time is introducing a tool that allows a hotel’s software and Book4Time to communicate. It means guest profiles gathered by the hotel will be accessible to the spa and vice versa.
The new feature – Hotel Technology Next Generation (HTNG) – developed by vendors of systems to the hotel industry, is designed to keep spa staff well-informed. Book4Time’s integration with HTNG will allow its software to share guest profiles and appointment information with a range of property management systems, giving staff every piece of information in order to provide their guests with a more personalised spa experience. The HTNG support will be introduced to Book4Time in early 2014.
spa-kit.net keyword: book4time
A check-in app A check-in app for smart devices and a self-service kiosk are now available with Dimmbizz’s Xplan spa software
spa-kit.net keyword: dimmbizz
A check-in app
EZ Runner to introduce mobile web bookings EZ Runner will be launching a mobile bookings website to enable spa customers to book online. Customers will be able to book packages, treatments and classes, make cancellations and changes, make an enquiry and pay outstanding fees or check account balances. The company’s also offering a new voucher application for spas which don’t have EZ Runner software. Spas can create and sell vouchers online and the voucher is emailed to the recipient. The spa keeps purchaser and redeemer information on file for future marketing.
spa-kit.net keywords: ez runner
Spas can also make online vouchers
Intelligenz goes global Intelligenz has expanded its UK-based team to support growth in Europe, the Middle East and Asia. Since opening new offices in February 2013 in Northampton, UK, the company has been building its sales, implementation and support team to manage a growing customer base.
Neil O’Connell, UK sales manager, says: “We have projects in the UK, Sweden, Taiwan, India and Romania. The breadth of our solution – which covers spa, fitness, F&B and golf – and it’s contemporary architecture is winning us business. It’s been developed in the last five years with web, mobile phone and self-service interactions in mind.”
In today’s premium spa environment, every detail shapes the guest experience – right down to
the softness of towels and the freshness of linens. [more...]
Interview: Helene Goetzelmann
L'Occitane's international spa director tells Rhianon Howells how the consumer retail company has become a spa operator with 60 facilities
Ask an expert: Profit & Loss
Hotel spas need to fight capital expenditure allocation said an investor panel at this year's Global Spa & Wellness Summit
Research: All rise
There's been an increase in the five top key performance indicators in the US spa industry shows the 2013 ISPA study
Company Profile Promotion: ESPA promotion
As ESPA's 20th
anniversary year draws
to a close, founder and
CEO Sue Harmsworth
explains how and why the
company is still evolving
Safari Spa: Animal instinct
Safari spas are the staple for Amani, one of South Africa's largest spa chains. Lisa Starr talks to MD Ronleigh Gordon
Trends: Brief encounters
We take a look at some of the most innovative spa pop-ups, a growing trend across the leisure sector
Interview: Paul Smyth
Something & Son designer shares his insights on creating pop-up spa facilities. Magali Robathan reports
Summit review: Upping the ante
Katie Barnes reveals the takeaway messages from the 2013 Global Spa & Wellness Summit in New Delhi, India, attended by 375 industry leaders
Research: Local news
Domestic travellers dominate the global wellness tourism market which has an economic impact of US$1.3 trillion. SRI's Ophelia Yeung reports
Research: Thai up
Prantik Bordoloi analyses a 2013 Thai spa industry study based on both spa consumer and spa operator opinions
Software news: Tech talk
The latest developments and news from spa software suppliers from around the world
Sofitel group selects SpaBooker’s software SpaBooker has been picked to run operations and bookings for the global hotel chain Sofitel. The group has 28 So Spas, which will all be using SpaBooker’s web-based technology to book spa appointments online and before and after hotel guests arrive. SpaBooker’s flexible business management tools are designed to let hotel spas run on one system and provide back-end support for secure operations.
Richard Dubost, vice president of technology and information for Sofitel says: “With a unified and web-based platform, we will achieve greater integration and elevate the level of guest satisfaction while reducing operational IT tasks.”
Meanwhile, SpaBooker has also come up with a new product to simplify customer loyalty and encourage repeat custom. Promote, which will launch at Christmas, is a preset email programme that sends smart incentives based on each customer’s last visit to motivate them to rebook appointments. It runs automatically and integrates with existing SpaBooker accounts.
spa-kit.net keyword spabooker
SpaBooker software will be used at all 28 So Spas worldwide
Spa college software by Premier Premier is helping students at the University of Derby, Buxton, UK, to learn about running a spa, thanks to the installation of its College by Premier product for hair and beauty courses. College by Premier is a management software solution that’s has been created with the help of several colleges. The system enables lecturers of multiple campuses to centrally manage class timetables and run on-site commercial spa facilities – it includes full point of sale and stock control functionality. There’s also a membership system for managing on-site fitness.
Meanwhile, Premier has launched an app for Apple and Android devices to allow customers to book appointments online from their mobile phones and tablets. The app can be branded to suit a spa. Spas will be able to send out push notifications to their clients including special offers in a later version; and Premier is also developing tools so operators can interact with, and send targeted marketing to, clients through social media.
In addition, Premier is working on an app which incorporates a customisable dashboard showing key performance indicators for the spa business such as no-shows, revenue per hour, retail sales, current availability and staff performance.
spa-kit.net keyword: premier
College by Premier is being used by the University of Derby, UK
SalonPOS iPad Digital Right Brain is now offering its SalonPOS iPad app and Cloud Service on a complimentary basis with no monthly subscription fee
spa-kit.net keyword: drb
SalonPOS iPad
TAC functionality for any device TAC is developing its Reservation Assistant system so all hotel departments, including spas, can use its software on any device, anywhere.
Intended to let operators manage their activities anywhere, at any time, the new function is presented in a modern, graphical user interface for any smartphone, tablet or mobile device as well as desktops used in the concierge, reception, F&B, spa and other areas. The software – set to go live in March 2014 – automatically adapts its screen and functionality related to the device. It is a touch-optimised responsive design solution designed to let users work on activities easily and intuitively. The cloud-based solution doesn’t require a server on-site and is available as an add-on for existing customers.
spa-kit.net keyword: tac
Staff can use the software on any device at any time
Full hotel integration for Book4Time
Book4Time is introducing a tool that allows a hotel’s software and Book4Time to communicate. It means guest profiles gathered by the hotel will be accessible to the spa and vice versa.
The new feature – Hotel Technology Next Generation (HTNG) – developed by vendors of systems to the hotel industry, is designed to keep spa staff well-informed. Book4Time’s integration with HTNG will allow its software to share guest profiles and appointment information with a range of property management systems, giving staff every piece of information in order to provide their guests with a more personalised spa experience. The HTNG support will be introduced to Book4Time in early 2014.
spa-kit.net keyword: book4time
A check-in app A check-in app for smart devices and a self-service kiosk are now available with Dimmbizz’s Xplan spa software
spa-kit.net keyword: dimmbizz
A check-in app
EZ Runner to introduce mobile web bookings EZ Runner will be launching a mobile bookings website to enable spa customers to book online. Customers will be able to book packages, treatments and classes, make cancellations and changes, make an enquiry and pay outstanding fees or check account balances. The company’s also offering a new voucher application for spas which don’t have EZ Runner software. Spas can create and sell vouchers online and the voucher is emailed to the recipient. The spa keeps purchaser and redeemer information on file for future marketing.
spa-kit.net keywords: ez runner
Spas can also make online vouchers
Intelligenz goes global Intelligenz has expanded its UK-based team to support growth in Europe, the Middle East and Asia. Since opening new offices in February 2013 in Northampton, UK, the company has been building its sales, implementation and support team to manage a growing customer base.
Neil O’Connell, UK sales manager, says: “We have projects in the UK, Sweden, Taiwan, India and Romania. The breadth of our solution – which covers spa, fitness, F&B and golf – and it’s contemporary architecture is winning us business. It’s been developed in the last five years with web, mobile phone and self-service interactions in mind.”
Premium London health club, KX Chelsea, will imminently unveil its most significant
redevelopment since its launch in 2002 to create an integrated wellness model combining
training, recovery and relaxation.
Rosewood Le Guanahani St Barth, on the northeast coast of Saint Barthélemy in the French
West Indies, is offering a programme of ocean-inspired yoga classes between 8-14 June to
celebrate Global Wellness Day (GWD).
Hotel de France, located on the British Isle of Jersey, has created a wellness retreat package
that includes a hot yoga session that will take place in Jersey Zoo’s butterfly sanctuary.
The Ritz-Carlton, Langkawi, in Malaysia, has revealed a schedule for Global Wellness Day
(GWD) that includes guided rainforest walks, mindful movement and guided coastal meditation
experiences.
Longevitix, a clinical platform for preventive and longevity medicine, has launched its AI-
powered intelligence system to help physicians deliver continuous, personalised longevity-
focused care at scale.
Atmantan Wellness Centre, an integrative wellness destination in Mulshi, near Pune in India, is
expanding its portfolio by adding a new centre in Hyderabad that will launch between 2028 and
2029.
A recent survey by the UK Spa Association (UKSA) into the industry’s approach to cancer care
has revealed that almost half of participating respondents (46 per cent) are unaware that
cancer is a disability and guests with a cancer diagnosis must be given
Mexican operator, Solmar Hotels and Resorts, is hosting a series of events in celebration of
Global Wellness Day, including a Temazcal ceremony at its Playa Grande Resort and Spa in Los
Cabos.
Mandarin Oriental has announced a standalone residence brand, Mansions, which will debut at
Emirates Palace, Mandarin Oriental Mansions, Abu Dhabi, in 2029.
In today’s premium spa environment, every detail shapes the guest experience – right down to
the softness of towels and the freshness of linens. [more...]
