Amenities can generate up to 20 per cent of revenue for a spa product business. / Goodluz/shutterstock.com
Read more from this issue of Spa Business magazine
View contents of Spa Business 2013 issue 1
Project update: Floating point
Michel Kreuger, the man behind Amsterdam’s €9m Floating Gardens spa, tells Magali Robathan how the innovative project is shaping up
Everyone's talking about...: Online reviews
Economists have revealed that just half a star difference in online consumer reviews can make or break a business. But are spa operators doing enough to boost their online reputation?
Marketing: Award winning advice
Spa judge Samantha Foster shares her top tips on how to write an award application entry with a winning edge
Interview: Deborah Szekely
The extraordinary Deborah Szekely has spent 73 years in the industry, creating Rancho La Puerta and the Golden Door. Her 90th birthday marked the dawn of a new era, with the launch of lobbying organisation Wellness Warrior. She talks to Liz Terry
Research: Recovery begins
Hotel spas in the US are starting to bounce back from the economic downturn. Andrea Foster from PKF Consulting analyses its 2012 Trends® in the Hotel Spa Industry report
Trends: Watch this space
The Brazilian middle class, millennials and gamification will have a significant impact on the spa industry moving forwards. Health and wellness experts at global foresights firm The Futures Company tell us why and suggest other trends to keep an eye out for
Promotion: company profile: Thalgo
Spa Business talks to Bernard Sirop, managing director of Thalgo, about the evolution of the company and where it is set to go in the future
Spa science: Entering the telo-age
Jay Williams explains the science behind telomere health – DNA structures linked to cellular ageing – and how it can be used in spas
Top team: Botanique Hotel & Spa
The hottest new spa in Brazil is backed by leading entrepreneurs including The Body Shop’s Gordon Roddick and AOL co-founder David Cole. We find out more
Promotional feature : Concept development
Special experiences are created when spa concepts are expressed through great design. Kate Corney talks to WTS president Gary Henkin and business partner Doug Chambers, principal of Blu Spas, about concept and branding
Product focus: Amenities - part two
Amenities, which are often overlooked by spa suppliers, can bring in 20 per cent of revenue for a product house. Spa Business get the low-down
Research: Fighting fat
A new type of ‘beige fat’ cell has been found to burn energy rather than store excess calories. Scientists say it could be key to tackling obesity
SOTHYS Why amenities? Sothys was originally asked to supply amenities by clients 10 years ago. The range provides hotel guests with the opportunity to experience and discover what Sothys has to offer, especially those who are unfamiliar with the brand.
The range: Sothys provides amenities for facial skincare – anti-ageing cleansing milks, toning lotions, hydrating creams and serums; and the body –soaps, lotions, shower creams, scrubs and hair shampoo and conditioner. The packaging and formulations are consistent with its spa products and operators are offered a bespoke package depending on their requirements.
Clients: Currently Sothys supplies amenities to hotels and cruise ships, including French cruise company Compagnie du Ponant’s L’Austral and Boreal ships, and the Helianthal thalassotherapy centre on France’s Basque coast.
Requirements: Sothys requires a minimum order of 1,000 units of each agreed product due to the nature of the manufacturing process.
Plans for expansion? Sothys is in discussion with a major airline regarding amenity development.
Spa-kit.net keyword: Sothys
AROMATHERAPY ASSOCIATES The range: Aromatherapy Associates launched its amenities range in 2004 due to popular demand. The range is offered in hotel bedrooms and full size washroom amenities are used in communal areas in spas, hotels, clubs and pools. It consists of two shower gels, a soap, body lotion, shampoo and conditioner and the products were chosen based on popularity. In a simple, but effective touch, Aromatherapy Associates has included two essential oil shower gels so guests can decide on either a pick-me-up Revive scent for the morning or a Relax fragrance for the evening. The presentation reflects the Aromatherapy Associates brand and identity and the oils are blended in-house to ensure the same consistency and standard as its professional spa line.
Traditional necessities, such as a shower cap; sewing kit; vanity pack; and a dental kit are also provided for hotel guests.
Requirements: Aromatherapy Associates mainly supplies five-star and boutique hotels. It partners with hotels that reflect its vision, standard and philosophy and doesn’t require a set number of bedrooms.
Why amenities? It creates brand awareness and introduces potential customers to the range, which they otherwise may never have tried. Using a professional spa amenity range also provides gravitas to the hotel as professional therapists are happy to use and endorse the products.
Spa-kit.net keywords: Aromatherapy Associates
SODASHI
Effectivity: The prestigious Four Seasons George V Hotel, Paris uses Sodashi amenities in its bedrooms (pictured) to help raise the awareness of the products in its spa and to highlight the chemical-free benefits that makes Sodashi stand out.
The range: Sodashi’s single-use bedroom amenities line, which launched in 2011, includes shampoo, conditioner, body wash and body lotion. The packaging complements Sodashi’s spa retail range. There’s also a bulk-use amenities range, introduced in 2010, that is used in the spa and gym bathrooms and changing rooms. These comprise shampoo, conditioner, body wash, body lotion, cleansers and face moisturisers for both men and women.
In addition, Sodashi provides Travel Skin Care Kits and a Jet Lag Recovery Kit for retail in the spa shop.
Why amenities? The range allows Four Seasons George V to offer its guests a chemical-free package – an approach that hotels are increasingly interested in says Sodashi.
Clients: Sodashi also supplies amenities to Four Seasons Kuda Huraa in the Maldives; the Injidup Spa & Retreat, Australia; The Siam Hotel, Bangkok; and Cabarita Ocean Retreat, Australia.
Spa-kit.net keyword: Sodashi
AW LAKE
Effectivity: Custom-formulated amenities generate about 20 per cent of overall product business revenues for AW Lake. It’s been found that bedroom and locker room spa amenities often encourage guests to enquire about the products and visit spas to buy them and once back home it’s not unusual for guests to email and ask about buying even more items.
The range: The custom-formulated amenities by AW Lake are offered in hotel spas, locker rooms, villas and suites. On top of this, AW Lake has recently developed its own range of amenities called Pure Skin and Body (pictured) to combine nature and science for performance. The range includes Tea and Aloe Clarifying Shampoo; Hemp and Wheat Root Lift Conditioner; Sage and Kelp Invigorating Body Wash; Soy and Ivy Hydration Boost Body Lotion and Deep Quench Hydrating Gel. Vanity trays, containers, kits and accessories are also offered.
Locker room amenities include a botanical based hairspray, deodorant, shaving gel, shaving balm, hair gel, mouthwash, and body powder. While a new Travel Amenity Kit is for hotels to supply to their guests
The amenities are made with the same formulations as AW Lake’s spa products. Airless, PET grade bottles are used for all Pure Skin products to minimise contamination and oxidation.
Clients: Over the past 12 years, AW Lake has been custom-blending amenities for high-end hotels and spas – for groups such as Four Seasons; Amanresorts; Starwood Ritz-Carlton; One&Only; and Capella – across 30 countries.
Requirements: AW Lake looks for hotel partners committed to quality, safety and efficacy.
Spa-kit.net keywords: AW Lake
Biossentials
The range: As with Biossentials spa products, its aromatherapy amenities Lavender Collection has been created to contain natural plant ingredients and 100 per cent natural essential oils. Featuring lavender with bergamot and cedarwood, the collection – that’s offered in hotel bedrooms and in dispensers across facilities – consists of a shower and bath gel, a shampoo, a conditioner, a moisturising lotion, a soap, a body oil and bath salts.
Why amenities? Biossentials got into amenities in 2007 when it created a custom-blended aromatherapy range with specialised packaging for a hotel in Malaysia that stocked its spa products. It has since gone on to produce ranges for small organisations requiring low batch numbers.
Spa-kit.net keyword: Biossentials
Comfort Zone
Effectivity: Comfort Zone says its amenities attracts about 20 per cent more customers to a spa. The range: The line can be personalised with a hotel’s name and features soap, shower gel, shampoo, conditioner, body lotion and accessories including vanity set and bath salts. The products come in mini or bulk sizes for distribution anywhere.
Clients: Westin hotels in, Italy; Les Barmes De L’ours Hotel, France; Ceres Hotel Betriebsgesellschaft, Germany. As well as hotels, Comfort Zone supplies amenities to gyms, cruise lines and airlines.
Why amenities? The range was launched a few years ago to help with brand awareness and to answer demands from hotels with a Comfort Zone spa.
Spa-kit.net keyword: Comfort Zone
ESPA
The range: ESPA amenities include Awakening Shampoo, Nourishing Conditioner, Revitalising Body Wash and Body Lotion and a Refreshing Cleansing Bar. Other spa products can be adapted for gifts. The formula used in ESPA amenities is 99 per cent natural and free from parabens, silicones, synthetic fragrances and skin-irritating ingredients such as SLS and SLES. The packaging is compact but stylish in design.
Clients: Corinthia Hotel, London, where the ESPA amenities range was launched in July 2011; and the world class Resorts World Sentosa, Singapore.
Requirements: Amenities are currently only supplied to spas and salons which offer ESPA treatments and retail within the spa.
Why amenities? The amenities, which can also be bought as retail items in a spa or hotel, enhance the client’s awareness of ESPA’s treatment and product offering. Plans for expansion? To rollout out amenities to five-star hotels globally, particularly for those with spas.
Spa-kit.net keyword: ESPA
Pinks Boutique
The range: Launched in 2010, Pinks Boutique amenities line features two body washes (lemongrass and mandarin) for detox and – more recently revealed – a rose geranium body wash for relaxing, a lemongrass body lotion and an organic hand wash and hand lotion. Amenity trays, tissue boxes, cotton wool and bud boxes (pictured) and mitts are also available. The amenities use the same packaging and formulation as Pinks Boutique’s professional range and are available in communal bathrooms and changing rooms.
Clients: Aman Spa at the Connaught Hotel, London; Imagine Spas at Blofield Heath, Norfolk; Heathrow Airport Terminal 5; and Orton Hall, Peterborough; and Quy Mill, Cambridge.
Requirements: Pinks Boutique looks for partners that value having an amenity that’s be certified as organic by the Soil Association.
Plans for expansion? This March, Pinks is launching four new looks for its amenities including ranges in black, white and grey veneer, as well as bamboo effect. All have trays, amenity boxes, tissue boxes and a waste bin. A luxury box of turndown gifts is also currently in development.
Amenities can generate up to 20 per cent of revenue for a spa product business. / Goodluz/shutterstock.com
Read more from this issue of Spa Business magazine
View contents of Spa Business 2013 issue 1
Project update: Floating point
Michel Kreuger, the man behind Amsterdam’s €9m Floating Gardens spa, tells Magali Robathan how the innovative project is shaping up
Everyone's talking about...: Online reviews
Economists have revealed that just half a star difference in online consumer reviews can make or break a business. But are spa operators doing enough to boost their online reputation?
Marketing: Award winning advice
Spa judge Samantha Foster shares her top tips on how to write an award application entry with a winning edge
Interview: Deborah Szekely
The extraordinary Deborah Szekely has spent 73 years in the industry, creating Rancho La Puerta and the Golden Door. Her 90th birthday marked the dawn of a new era, with the launch of lobbying organisation Wellness Warrior. She talks to Liz Terry
Research: Recovery begins
Hotel spas in the US are starting to bounce back from the economic downturn. Andrea Foster from PKF Consulting analyses its 2012 Trends® in the Hotel Spa Industry report
Trends: Watch this space
The Brazilian middle class, millennials and gamification will have a significant impact on the spa industry moving forwards. Health and wellness experts at global foresights firm The Futures Company tell us why and suggest other trends to keep an eye out for
Promotion: company profile: Thalgo
Spa Business talks to Bernard Sirop, managing director of Thalgo, about the evolution of the company and where it is set to go in the future
Spa science: Entering the telo-age
Jay Williams explains the science behind telomere health – DNA structures linked to cellular ageing – and how it can be used in spas
Top team: Botanique Hotel & Spa
The hottest new spa in Brazil is backed by leading entrepreneurs including The Body Shop’s Gordon Roddick and AOL co-founder David Cole. We find out more
Promotional feature : Concept development
Special experiences are created when spa concepts are expressed through great design. Kate Corney talks to WTS president Gary Henkin and business partner Doug Chambers, principal of Blu Spas, about concept and branding
Product focus: Amenities - part two
Amenities, which are often overlooked by spa suppliers, can bring in 20 per cent of revenue for a product house. Spa Business get the low-down
Research: Fighting fat
A new type of ‘beige fat’ cell has been found to burn energy rather than store excess calories. Scientists say it could be key to tackling obesity
SOTHYS Why amenities? Sothys was originally asked to supply amenities by clients 10 years ago. The range provides hotel guests with the opportunity to experience and discover what Sothys has to offer, especially those who are unfamiliar with the brand.
The range: Sothys provides amenities for facial skincare – anti-ageing cleansing milks, toning lotions, hydrating creams and serums; and the body –soaps, lotions, shower creams, scrubs and hair shampoo and conditioner. The packaging and formulations are consistent with its spa products and operators are offered a bespoke package depending on their requirements.
Clients: Currently Sothys supplies amenities to hotels and cruise ships, including French cruise company Compagnie du Ponant’s L’Austral and Boreal ships, and the Helianthal thalassotherapy centre on France’s Basque coast.
Requirements: Sothys requires a minimum order of 1,000 units of each agreed product due to the nature of the manufacturing process.
Plans for expansion? Sothys is in discussion with a major airline regarding amenity development.
Spa-kit.net keyword: Sothys
AROMATHERAPY ASSOCIATES The range: Aromatherapy Associates launched its amenities range in 2004 due to popular demand. The range is offered in hotel bedrooms and full size washroom amenities are used in communal areas in spas, hotels, clubs and pools. It consists of two shower gels, a soap, body lotion, shampoo and conditioner and the products were chosen based on popularity. In a simple, but effective touch, Aromatherapy Associates has included two essential oil shower gels so guests can decide on either a pick-me-up Revive scent for the morning or a Relax fragrance for the evening. The presentation reflects the Aromatherapy Associates brand and identity and the oils are blended in-house to ensure the same consistency and standard as its professional spa line.
Traditional necessities, such as a shower cap; sewing kit; vanity pack; and a dental kit are also provided for hotel guests.
Requirements: Aromatherapy Associates mainly supplies five-star and boutique hotels. It partners with hotels that reflect its vision, standard and philosophy and doesn’t require a set number of bedrooms.
Why amenities? It creates brand awareness and introduces potential customers to the range, which they otherwise may never have tried. Using a professional spa amenity range also provides gravitas to the hotel as professional therapists are happy to use and endorse the products.
Spa-kit.net keywords: Aromatherapy Associates
SODASHI
Effectivity: The prestigious Four Seasons George V Hotel, Paris uses Sodashi amenities in its bedrooms (pictured) to help raise the awareness of the products in its spa and to highlight the chemical-free benefits that makes Sodashi stand out.
The range: Sodashi’s single-use bedroom amenities line, which launched in 2011, includes shampoo, conditioner, body wash and body lotion. The packaging complements Sodashi’s spa retail range. There’s also a bulk-use amenities range, introduced in 2010, that is used in the spa and gym bathrooms and changing rooms. These comprise shampoo, conditioner, body wash, body lotion, cleansers and face moisturisers for both men and women.
In addition, Sodashi provides Travel Skin Care Kits and a Jet Lag Recovery Kit for retail in the spa shop.
Why amenities? The range allows Four Seasons George V to offer its guests a chemical-free package – an approach that hotels are increasingly interested in says Sodashi.
Clients: Sodashi also supplies amenities to Four Seasons Kuda Huraa in the Maldives; the Injidup Spa & Retreat, Australia; The Siam Hotel, Bangkok; and Cabarita Ocean Retreat, Australia.
Spa-kit.net keyword: Sodashi
AW LAKE
Effectivity: Custom-formulated amenities generate about 20 per cent of overall product business revenues for AW Lake. It’s been found that bedroom and locker room spa amenities often encourage guests to enquire about the products and visit spas to buy them and once back home it’s not unusual for guests to email and ask about buying even more items.
The range: The custom-formulated amenities by AW Lake are offered in hotel spas, locker rooms, villas and suites. On top of this, AW Lake has recently developed its own range of amenities called Pure Skin and Body (pictured) to combine nature and science for performance. The range includes Tea and Aloe Clarifying Shampoo; Hemp and Wheat Root Lift Conditioner; Sage and Kelp Invigorating Body Wash; Soy and Ivy Hydration Boost Body Lotion and Deep Quench Hydrating Gel. Vanity trays, containers, kits and accessories are also offered.
Locker room amenities include a botanical based hairspray, deodorant, shaving gel, shaving balm, hair gel, mouthwash, and body powder. While a new Travel Amenity Kit is for hotels to supply to their guests
The amenities are made with the same formulations as AW Lake’s spa products. Airless, PET grade bottles are used for all Pure Skin products to minimise contamination and oxidation.
Clients: Over the past 12 years, AW Lake has been custom-blending amenities for high-end hotels and spas – for groups such as Four Seasons; Amanresorts; Starwood Ritz-Carlton; One&Only; and Capella – across 30 countries.
Requirements: AW Lake looks for hotel partners committed to quality, safety and efficacy.
Spa-kit.net keywords: AW Lake
Biossentials
The range: As with Biossentials spa products, its aromatherapy amenities Lavender Collection has been created to contain natural plant ingredients and 100 per cent natural essential oils. Featuring lavender with bergamot and cedarwood, the collection – that’s offered in hotel bedrooms and in dispensers across facilities – consists of a shower and bath gel, a shampoo, a conditioner, a moisturising lotion, a soap, a body oil and bath salts.
Why amenities? Biossentials got into amenities in 2007 when it created a custom-blended aromatherapy range with specialised packaging for a hotel in Malaysia that stocked its spa products. It has since gone on to produce ranges for small organisations requiring low batch numbers.
Spa-kit.net keyword: Biossentials
Comfort Zone
Effectivity: Comfort Zone says its amenities attracts about 20 per cent more customers to a spa. The range: The line can be personalised with a hotel’s name and features soap, shower gel, shampoo, conditioner, body lotion and accessories including vanity set and bath salts. The products come in mini or bulk sizes for distribution anywhere.
Clients: Westin hotels in, Italy; Les Barmes De L’ours Hotel, France; Ceres Hotel Betriebsgesellschaft, Germany. As well as hotels, Comfort Zone supplies amenities to gyms, cruise lines and airlines.
Why amenities? The range was launched a few years ago to help with brand awareness and to answer demands from hotels with a Comfort Zone spa.
Spa-kit.net keyword: Comfort Zone
ESPA
The range: ESPA amenities include Awakening Shampoo, Nourishing Conditioner, Revitalising Body Wash and Body Lotion and a Refreshing Cleansing Bar. Other spa products can be adapted for gifts. The formula used in ESPA amenities is 99 per cent natural and free from parabens, silicones, synthetic fragrances and skin-irritating ingredients such as SLS and SLES. The packaging is compact but stylish in design.
Clients: Corinthia Hotel, London, where the ESPA amenities range was launched in July 2011; and the world class Resorts World Sentosa, Singapore.
Requirements: Amenities are currently only supplied to spas and salons which offer ESPA treatments and retail within the spa.
Why amenities? The amenities, which can also be bought as retail items in a spa or hotel, enhance the client’s awareness of ESPA’s treatment and product offering. Plans for expansion? To rollout out amenities to five-star hotels globally, particularly for those with spas.
Spa-kit.net keyword: ESPA
Pinks Boutique
The range: Launched in 2010, Pinks Boutique amenities line features two body washes (lemongrass and mandarin) for detox and – more recently revealed – a rose geranium body wash for relaxing, a lemongrass body lotion and an organic hand wash and hand lotion. Amenity trays, tissue boxes, cotton wool and bud boxes (pictured) and mitts are also available. The amenities use the same packaging and formulation as Pinks Boutique’s professional range and are available in communal bathrooms and changing rooms.
Clients: Aman Spa at the Connaught Hotel, London; Imagine Spas at Blofield Heath, Norfolk; Heathrow Airport Terminal 5; and Orton Hall, Peterborough; and Quy Mill, Cambridge.
Requirements: Pinks Boutique looks for partners that value having an amenity that’s be certified as organic by the Soil Association.
Plans for expansion? This March, Pinks is launching four new looks for its amenities including ranges in black, white and grey veneer, as well as bamboo effect. All have trays, amenity boxes, tissue boxes and a waste bin. A luxury box of turndown gifts is also currently in development.
A recent survey by the UK Spa Association (UKSA) into the industry’s approach to cancer care
has revealed that almost half of participating respondents (46 per cent) are unaware that
cancer is a disability and guests with a cancer diagnosis must be given
Mexican operator, Solmar Hotels and Resorts, is hosting a series of events in celebration of
Global Wellness Day, including a Temazcal ceremony at its Playa Grande Resort and Spa in Los
Cabos.
Mandarin Oriental has announced a standalone residence brand, Mansions, which will debut at
Emirates Palace, Mandarin Oriental Mansions, Abu Dhabi, in 2029.
Four Seasons Resort The Nam Hai in Hoi An, Vietnam, has put together a Global Wellness Day
(GWD) agenda with activations rooted in nature and shaped by four pillars of Joy – in
alignment with the day’s theme #JoyMagenta.
The Global Wellness Summit (GWS) will celebrate its 20th anniversary at the 2026 event in
Phuket, Thailand, later this year with the theme: The Science, Art and Soul of Wellness.
Auko, an all-inclusive development, is opening in Phong Nha in Vietnam in Q3 2026, with a
series of 30 tented eco-lodges and wellness hospitality operations by Lumina Wellbeing.
Therme Manchester’s 28-acre development, which will include interconnected glass pavilions
that measure 65,000sq m, will be the largest bathing and wellbeing attraction in the world once
complete, according to prof David Russell, CEO of Therme UK.
Naples Beach Club, a Four Seasons Resort, has opened a 2,800sq m spa called The Sanctuary,
with the design and concept inspired by the Native American people that populated Florida’s
Southwest coast – the Calusa.
Swire Hotels’ luxury hospitality brand Upper House has revealed it will roll out its two-day
House of Healing retreats at its three hotels in Hong Kong, Chengdu and Shanghai.
