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Q&A
Magdaleena Nikolov

The GM of spa, wellness and retail at Fairmont Century Plaza talks to Jane Kitchen


How has Yabu Pushelberg’s design set the scene?
It’s a clean and minimal space, yet features intricate touches, such as detailed woodwork and beautiful marble. The high arching ceilings within the grand treatment rooms give a modern global feel, yet with a nostalgic elegant grandeur.

We’ve designed our experiences to pay homage to the past, bringing tried and true ancient modalities to our guests in a modern way.

Tell us about the biohacking room
It offers experiences focused on mindfulness, improved sleep and stress elimination – all things that are plaguing many people, especially now – given the world we live in.

Biohacking sessions have been curated to maximise the time and effectiveness of different tools to directly impact guests’ wellbeing, not only on the day of their treatment, but also moving forward in their life. Session includes an anti-gravity chair, PEMF infrared mat, compression boots and a Nucalm session, all proven to impact mental and physical health.

We believe it’s extremely important to engage in therapies that support mental health and recovery and have a lasting effect on wellbeing.

These biohacking treatments complement many other offerings throughout the property that have a focus on mental and physical recovery and range from curated meditation moments on our front drive, to virtual fitness and recovery sessions accessible on our TVs, and a recovery station in the fitness centre by Three Sages Wellness.

Tell us about your partnerships
Having strategic partners enables us to be at the top of the game in various categories by engaging with the experts in each area. I often joke that I know a little about a lot, and can then find those who know the most within their respective space. Having these strategic partnerships also allows guests to access new experts.

You’ve gone to great lengths to engage all the senses. Can you tell us more about the inspiration behind this?
In everything we do, the magic is in the detail, which I have always found to be extremely important.

In the luxury market, there’s a high expectation of great service and beautiful facilities, so the curation of the details is what sets you apart.

Targeting the senses is the place to start. The subtleties of how something feels, tastes, smells and looks is the best part of what we do. In addition, it’s the element of surprise and delight that creates an outstanding memorable experience.

From the moment guests arrive they’re welcomed by our signature sunset aroma. In the treatment rooms they lie on special wellness linens atop custom-made heated tables and their experiences conclude with a locally-inspired tasting in our relaxation space. We also fill the spa with soothing binaural beats with healing frequencies. I often smile to myself that we’re helping heal people and they don’t even realise it!

Can the service continue to live up to the hotel’s reputation?
It’s been an honour and privilege to be the opening GM for this property and spa. We’ve been given the creative freedom to curate special experiences for our guests that we believe are unparalleled. As a leader there’s not a lot more I can ask for, apart from an outstanding team, which is exactly what we have.

photo: Fairmont Hotels and Resorts/CPZ

"It’s the element of surprise and delight that creates an outstanding memorable experience," – Magdaleena Nikolov

FEATURED SUPPLIERS

Maximise spa breaks with Core by Premier Software
Capturing clients’ attention can be challenging against so much competition. That’s why leading spa, wellness and leisure business management system provider Premier Software has partnered with spa booking agency,Spabreaks.com, to redirect focus to your spa and increase bookings. [more...]

Olympia Beauty 2022 set to inspire spa and beauty professionals this October
Autumn’s biggest beauty event, Olympia Beauty, is set to take place on 2-3 October 2022 at Olympia London, UK. [more...]
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Founded in 2004, Book4Time is a global leader in spa, wellness and leisure activity management solut [more...]
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More than 30 employees have one thing in common with the company founder Josef Grabner: Their enthusiasm for nature in all its individual facets Find out more...
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12-13 Sep 2022

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News   Products   Magazine
Q&A
Magdaleena Nikolov

The GM of spa, wellness and retail at Fairmont Century Plaza talks to Jane Kitchen


How has Yabu Pushelberg’s design set the scene?
It’s a clean and minimal space, yet features intricate touches, such as detailed woodwork and beautiful marble. The high arching ceilings within the grand treatment rooms give a modern global feel, yet with a nostalgic elegant grandeur.

We’ve designed our experiences to pay homage to the past, bringing tried and true ancient modalities to our guests in a modern way.

Tell us about the biohacking room
It offers experiences focused on mindfulness, improved sleep and stress elimination – all things that are plaguing many people, especially now – given the world we live in.

Biohacking sessions have been curated to maximise the time and effectiveness of different tools to directly impact guests’ wellbeing, not only on the day of their treatment, but also moving forward in their life. Session includes an anti-gravity chair, PEMF infrared mat, compression boots and a Nucalm session, all proven to impact mental and physical health.

We believe it’s extremely important to engage in therapies that support mental health and recovery and have a lasting effect on wellbeing.

These biohacking treatments complement many other offerings throughout the property that have a focus on mental and physical recovery and range from curated meditation moments on our front drive, to virtual fitness and recovery sessions accessible on our TVs, and a recovery station in the fitness centre by Three Sages Wellness.

Tell us about your partnerships
Having strategic partners enables us to be at the top of the game in various categories by engaging with the experts in each area. I often joke that I know a little about a lot, and can then find those who know the most within their respective space. Having these strategic partnerships also allows guests to access new experts.

You’ve gone to great lengths to engage all the senses. Can you tell us more about the inspiration behind this?
In everything we do, the magic is in the detail, which I have always found to be extremely important.

In the luxury market, there’s a high expectation of great service and beautiful facilities, so the curation of the details is what sets you apart.

Targeting the senses is the place to start. The subtleties of how something feels, tastes, smells and looks is the best part of what we do. In addition, it’s the element of surprise and delight that creates an outstanding memorable experience.

From the moment guests arrive they’re welcomed by our signature sunset aroma. In the treatment rooms they lie on special wellness linens atop custom-made heated tables and their experiences conclude with a locally-inspired tasting in our relaxation space. We also fill the spa with soothing binaural beats with healing frequencies. I often smile to myself that we’re helping heal people and they don’t even realise it!

Can the service continue to live up to the hotel’s reputation?
It’s been an honour and privilege to be the opening GM for this property and spa. We’ve been given the creative freedom to curate special experiences for our guests that we believe are unparalleled. As a leader there’s not a lot more I can ask for, apart from an outstanding team, which is exactly what we have.

photo: Fairmont Hotels and Resorts/CPZ

"It’s the element of surprise and delight that creates an outstanding memorable experience," – Magdaleena Nikolov

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Ursula Levine named head of medical services at Lanserhof at The Arts Club
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Amazon gets into wellness – acquires One Medical in US$3.9bn deal
Amazon has acquired primary healthcare organisation One Medica in a US$3.9bn deal that will see it moving further into the wellness market.
Clinique La Prairie to debut in China in 2023 as part of global rollout strategy
Swiss health and medical spa operator Clinique La Prairie (CLP) is planning to open a health resort in Anji, China, in partnership with Sunjoy Group.
Caroline Mahe-Lea to succeed Marian Harvey as Thalgo Group UK general manager
French marine skincare brand Thalgo has named Caroline Mahe-Lea as the new general manager of its UK branch. She will step up to the role in July after Marian Harvey retires after 38 years in the position.
+ More news   
 
FEATURED SUPPLIERS

Maximise spa breaks with Core by Premier Software
Capturing clients’ attention can be challenging against so much competition. That’s why leading spa, wellness and leisure business management system provider Premier Software has partnered with spa booking agency,Spabreaks.com, to redirect focus to your spa and increase bookings. [more...]

Olympia Beauty 2022 set to inspire spa and beauty professionals this October
Autumn’s biggest beauty event, Olympia Beauty, is set to take place on 2-3 October 2022 at Olympia London, UK. [more...]
+ More featured suppliers  
COMPANY PROFILES
Book4Time Inc.

Founded in 2004, Book4Time is a global leader in spa, wellness and leisure activity management solut [more...]
+ More profiles  
CATALOGUE GALLERY
+ More catalogues  

VIDEO GALLERY

About us | J Grabner GmbH
More than 30 employees have one thing in common with the company founder Josef Grabner: Their enthusiasm for nature in all its individual facets Find out more...
+ More videos  

DIRECTORY
+ More directory  
DIARY

 

12-13 Sep 2022

2022 Salt Therapy Association Conference

Wyndham Lake Buena Vista Disney Springs® Resort, Lake Buena Vista, United States
12-14 Sep 2022

Spa Life Ireland

Galgorm Spa & Golf Resort , Ballymena, Ireland
+ More diary  
 


ADVERTISE . CONTACT US

Leisure Media
Tel: +44 (0)1462 431385

©Cybertrek 2022

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS