Premier Software: people, partnerships & progression
Emerging from the pandemic stronger than ever,
Premier Software is reaffirming its commitment to staff, clients
and the industry. We catch up with CCO Oliver Cahill to find out more
Premier Software is helping operators gain access to a new market of avid spa enthusiasts / Photo: Shutterstock/Monkey Business Images
What did the pandemic look like for Premier Software? Naturally, the last few years were unexpected. We’ve always known software can bridge the gap between business and client, however, when physical interaction powered down, technology really stepped up to keep those lines of communication open and convey client safety on reopening.
Many people felt the effects of repeated lockdowns and isolation – including our own staff. Before the pandemic we already had an Employee Assistance Programme in place to support our team. To bolster this, two team members recently became qualified Mental Health First Aiders.
Through adding another layer of assistance for staff, we can better support our clients.
How are you supporting operators? We’ve already launched partnerships with Wowcher and Spabreaks.com. These give operators access to a new market of avid spa enthusiasts. With Wowcher introducing 180,000 new clients to spas each year and Spabreaks.com arranging 10,000 spa visits each week, both are huge contenders to help operators recover and grow.
But let us not forget our industry is going through a recruitment crisis. With increased bookings, staff time is more precious than ever before. Our integrations help relieve the pressure on internal teams by enabling third parties to secure reservations directly into Core by Premier Software. This in turn increases booking levels, while reducing administration and human error.
Tell us about working with Made for Life Organics Our partnership was born out of a conversation at SpaFest 2021 and is very close to our hearts.
Our corporate manager, Laura Meeson, revealed how she was turned away from a spa in 2016 due to having breast cancer. She knows firsthand how detrimental this was to her mental wellbeing. While the industry has come a long way since then, spas can still do more to open their doors wide to all.
Therefore, throughout 2022 any business that uses or purchases Core will receive 25 per cent off Made for Life’s Cancer Touch Therapy training. We’re thrilled with the campaign’s progress and can’t wait to see what more we can achieve together.
What else will we see from Premier in 2022? One of our most exciting plans is enhancing Core’s functionality with Golf.
Designed for hotels and resorts with golf courses, Golf integrates with Core to promote online bookings, manage tee sheets, control memberships and take pro-shop sales with our new, fully configurable Electronic Point of Sale system.
The software is currently at the pilot stage, with a full launch planned for later this year. This has been an eagerly anticipated launch for us and we look forward to being back on-site with operators to share what we’ve been working on.
Are you back to face-to-face meetings? Our account managers have been itching to meet up with their customers again. They thrive on ensuring operators get the most out of their purchase. That is why we were so thrilled to restart our Core Forums in March this year.
It was wonderful to welcome our valued clients to Premier’s head office to share Core’s new features, integrations and communicate upcoming improvements – with instant feedback. We’re already planning our next Forum in July and our attendance at industry shows.
Where should we look out for you this year? We were pleased to sponsor the UKSA Spring Networking event and Spa Life UK.
Naturally, we look forward to regrouping at SpaFest in September to see how our initiative has progressed.
"Our industry is going through a recruitment crisis. With increased bookings, staff time is more precious than ever before. Our integrations help relieve the pressure on internal teams by enabling third parties to secure reservations directly into Core by Premier Software," – Oliver Cahill
Read more from this issue of Spa Business magazine
View contents of Spa Business 2022 issue 2
Editor's letter: The wellness metaverse
We’re being handed a powerful new tool that will become a channel for creativity and innovation – pioneering wellness operators are already getting to grips with its exciting potential
Spa People: Michael Stusser
The wellness pioneer explains how he created an authentic Japanese bathing experience in the heart of the California hills
Spa People: Scot Toon
The Asia MD of The Pavilions Hotels & Resorts unveils the company's latest island development plans
Project preview: Off-grid
Svart Six Senses is set to open in Norway in 2024, and redefine the meaning of sustainable wellness tourism and regenerative travel
Sponsored: Myrtha Wellness: watertight expertise
Myrtha has transformed the world of aquatics over the last 60 years. Now it’s bringing its ingenuity-driven expertise to the international wellness industry
Interview: Rainer Usselmann
Tech business Happy Finish is bringing metaverse-based experiences to the wellness sector, working with Wund
Everyone's talking about: Menopause
From taboo to hot topic – how can spas offer treatments and a safe space for women to explore this often challenging phase of life?
Research: Bounceback
PwC says the US spa market was worth US$1bn in 2021 and growing well, according to data from ISPA's latest industry-wide study
First person: An icon reborn
Fairmont unveils the stunning renovation of its iconic Century Plaza hotel in LA, and Rianna Riego checks out the new spa
Q&A: Magdaleena Nikolov
The GM of spa, wellness and retail at Fairmont
Century Plaza talks to Jane Kitchen
Q&A: Mia Kyricos
The wellness leader talks about the creation of her new trademarked framework for the development and delivery of wellness interventions
Sponsored: Art of Cryo: raising the bar
Art of Cryo is complementing its high
performance cryotherapy range with advanced
new technology to enhance treatment benefits
Mystery Shopper: The Londoner
Our reviewer travels undercover to check out the spa offering at The Londoner – one of the most high profile openings in the capital in recent times
In today’s premium spa environment, every detail shapes the guest experience – right down to
the softness of towels and the freshness of linens. [more...]
Premier Software: people, partnerships & progression
Emerging from the pandemic stronger than ever,
Premier Software is reaffirming its commitment to staff, clients
and the industry. We catch up with CCO Oliver Cahill to find out more
Premier Software is helping operators gain access to a new market of avid spa enthusiasts / Photo: Shutterstock/Monkey Business Images
What did the pandemic look like for Premier Software? Naturally, the last few years were unexpected. We’ve always known software can bridge the gap between business and client, however, when physical interaction powered down, technology really stepped up to keep those lines of communication open and convey client safety on reopening.
Many people felt the effects of repeated lockdowns and isolation – including our own staff. Before the pandemic we already had an Employee Assistance Programme in place to support our team. To bolster this, two team members recently became qualified Mental Health First Aiders.
Through adding another layer of assistance for staff, we can better support our clients.
How are you supporting operators? We’ve already launched partnerships with Wowcher and Spabreaks.com. These give operators access to a new market of avid spa enthusiasts. With Wowcher introducing 180,000 new clients to spas each year and Spabreaks.com arranging 10,000 spa visits each week, both are huge contenders to help operators recover and grow.
But let us not forget our industry is going through a recruitment crisis. With increased bookings, staff time is more precious than ever before. Our integrations help relieve the pressure on internal teams by enabling third parties to secure reservations directly into Core by Premier Software. This in turn increases booking levels, while reducing administration and human error.
Tell us about working with Made for Life Organics Our partnership was born out of a conversation at SpaFest 2021 and is very close to our hearts.
Our corporate manager, Laura Meeson, revealed how she was turned away from a spa in 2016 due to having breast cancer. She knows firsthand how detrimental this was to her mental wellbeing. While the industry has come a long way since then, spas can still do more to open their doors wide to all.
Therefore, throughout 2022 any business that uses or purchases Core will receive 25 per cent off Made for Life’s Cancer Touch Therapy training. We’re thrilled with the campaign’s progress and can’t wait to see what more we can achieve together.
What else will we see from Premier in 2022? One of our most exciting plans is enhancing Core’s functionality with Golf.
Designed for hotels and resorts with golf courses, Golf integrates with Core to promote online bookings, manage tee sheets, control memberships and take pro-shop sales with our new, fully configurable Electronic Point of Sale system.
The software is currently at the pilot stage, with a full launch planned for later this year. This has been an eagerly anticipated launch for us and we look forward to being back on-site with operators to share what we’ve been working on.
Are you back to face-to-face meetings? Our account managers have been itching to meet up with their customers again. They thrive on ensuring operators get the most out of their purchase. That is why we were so thrilled to restart our Core Forums in March this year.
It was wonderful to welcome our valued clients to Premier’s head office to share Core’s new features, integrations and communicate upcoming improvements – with instant feedback. We’re already planning our next Forum in July and our attendance at industry shows.
Where should we look out for you this year? We were pleased to sponsor the UKSA Spring Networking event and Spa Life UK.
Naturally, we look forward to regrouping at SpaFest in September to see how our initiative has progressed.
"Our industry is going through a recruitment crisis. With increased bookings, staff time is more precious than ever before. Our integrations help relieve the pressure on internal teams by enabling third parties to secure reservations directly into Core by Premier Software," – Oliver Cahill
Read more from this issue of Spa Business magazine
View contents of Spa Business 2022 issue 2
Editor's letter: The wellness metaverse
We’re being handed a powerful new tool that will become a channel for creativity and innovation – pioneering wellness operators are already getting to grips with its exciting potential
Spa People: Michael Stusser
The wellness pioneer explains how he created an authentic Japanese bathing experience in the heart of the California hills
Spa People: Scot Toon
The Asia MD of The Pavilions Hotels & Resorts unveils the company's latest island development plans
Project preview: Off-grid
Svart Six Senses is set to open in Norway in 2024, and redefine the meaning of sustainable wellness tourism and regenerative travel
Sponsored: Myrtha Wellness: watertight expertise
Myrtha has transformed the world of aquatics over the last 60 years. Now it’s bringing its ingenuity-driven expertise to the international wellness industry
Interview: Rainer Usselmann
Tech business Happy Finish is bringing metaverse-based experiences to the wellness sector, working with Wund
Everyone's talking about: Menopause
From taboo to hot topic – how can spas offer treatments and a safe space for women to explore this often challenging phase of life?
Research: Bounceback
PwC says the US spa market was worth US$1bn in 2021 and growing well, according to data from ISPA's latest industry-wide study
First person: An icon reborn
Fairmont unveils the stunning renovation of its iconic Century Plaza hotel in LA, and Rianna Riego checks out the new spa
Q&A: Magdaleena Nikolov
The GM of spa, wellness and retail at Fairmont
Century Plaza talks to Jane Kitchen
Q&A: Mia Kyricos
The wellness leader talks about the creation of her new trademarked framework for the development and delivery of wellness interventions
Sponsored: Art of Cryo: raising the bar
Art of Cryo is complementing its high
performance cryotherapy range with advanced
new technology to enhance treatment benefits
Mystery Shopper: The Londoner
Our reviewer travels undercover to check out the spa offering at The Londoner – one of the most high profile openings in the capital in recent times
Four Seasons Resort The Nam Hai in Hoi An, Vietnam, has put together a Global Wellness Day
(GWD) agenda with activations rooted in nature and shaped by four pillars of Joy – in
alignment with the day’s theme #JoyMagenta.
The Global Wellness Summit (GWS) will celebrate its 20th anniversary at the 2026 event in
Phuket, Thailand, later this year with the theme: The Science, Art and Soul of Wellness.
Auko, an all-inclusive development, is opening in Phong Nha in Vietnam in Q3 2026, with a
series of 30 tented eco-lodges and wellness hospitality operations by Lumina Wellbeing.
Therme Manchester’s 28-acre development, which will include interconnected glass pavilions
that measure 65,000sq m, will be the largest bathing and wellbeing attraction in the world once
complete, according to prof David Russell, CEO of Therme UK.
Naples Beach Club, a Four Seasons Resort, has opened a 2,800sq m spa called The Sanctuary,
with the design and concept inspired by the Native American people that populated Florida’s
Southwest coast – the Calusa.
Swire Hotels’ luxury hospitality brand Upper House has revealed it will roll out its two-day
House of Healing retreats at its three hotels in Hong Kong, Chengdu and Shanghai.
LVMH-owned beauty house Guerlain will launch up to five spas with partners a year as part of
its plan to expand globally, according to the brand’s international spa and wellness director,
Diane Davody.
A new global study by Kevin Kelly and Peter Yesawich, called WELLSurvey 2.0, has revealed
more than half of consumers in the UK, US and Germany would not choose numerous high-
profile wellness resort brands for a future trip.
Luxury hospitality and wellness pioneer Jeremy McCarthy has launched Leisure Alchemy, a
digital platform that will provide professionals with strategic guidance on how to build
transformational leisure experiences that drive profit.
In today’s premium spa environment, every detail shapes the guest experience – right down to
the softness of towels and the freshness of linens. [more...]
