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Much more than just a spa software system, ResortSuite’s offering has hotel/resort DNA running through it, providing a uniquely integrated solution across multiple amenities while keeping guest experience at its heart
making a fully-integrated difference / shutterstock
A cutting-edge software company specialising in integrated hospitality management systems, ResortSuite caters to a specific client base. Its products are a natural fit for destination spas incorporated within resorts and hotels that require a cohesive software solution across multiple amenities.
As founder and CEO Frank Pitsikalis explains: “The key differentiator for ResortSuite is that it is designed to handle spas that incorporate more complex experiences than a simple day spa, or hotel with a small spa. It is designed for spas at the core of a club, hotel/resort or destination wellness property. The more operations that the spa operation has to integrate with to deliver an overall experience, the better the unique fit for ResortSuite.”
Where complexity of operation is the name of the game, ResortSuite offers simplicity. Its integrated solution removes the difficulties posed by amassing large quantities of fragmented guest information scattered across multiple amenities, by providing a full, clear picture of every guest and every action across the facility. Destination spas running multiple solutions across numerous amenities are familiar clients with properties including hotel, dining, club, fitness, golf, classes, activities and group events.
“ResortSuite is designed with hotel/ resort DNA to integrate well within multi-vendor environments and can also provide a fully integrated, hotel-wide guest-centric solution,” adds Pitsikalis.
The provision of a single, central system across multi-amenities represents significant benefits to clients in being able to streamline their operations and, ultimately, in ensuring the best possible guest experience at every interaction. According to Pitsikalis, understanding the client experience intention is key to their reaping the maximum reward from the ResortSuite solution.
“‘Hotel with a spa’ is a good fit,” he explains, “but ‘spa with a hotel’ is uniquely a ResortSuite strength.” Champneys and Miraval are examples of ResortSuite clients with a wellness experience intention where ResortSuite manages their hotel, spa and wellness programming. “Offering wellness packages through the room booking with integrated spa services, personal training and wellness class programming can be booked in a single online reservation experience,” Pitsikalis adds.
And what of the future? ResortSuite’s next steps is in making its property-wide booking experience GuestEx even more engaging through a personal concierge mobile app, online guest planner and highly targeted guest communications and campaigns. This latest development is indicative of ResortSuite’s raison d’etrê: offering streamlined operation with an enhanced guest experience at its heart.
Read more from this issue of Spa Business magazine
Promotional feature: Anne Semonin
Katherine Connolly, newly appointed global
director of retail and spa operations at Anne
Semonin, discusses her plans for the brand
Promotional feature: Thalion
Thalion is the first company to develop highly
specialised mineral therapies for clients, says
training manager Sophie Alemany
Research: Finishing touch
A new study shows that massage can
help muscle re-growth after an injury –
even when applied to the opposite limb
Much more than just a spa software system, ResortSuite’s offering has hotel/resort DNA running through it, providing a uniquely integrated solution across multiple amenities while keeping guest experience at its heart
making a fully-integrated difference / shutterstock
A cutting-edge software company specialising in integrated hospitality management systems, ResortSuite caters to a specific client base. Its products are a natural fit for destination spas incorporated within resorts and hotels that require a cohesive software solution across multiple amenities.
As founder and CEO Frank Pitsikalis explains: “The key differentiator for ResortSuite is that it is designed to handle spas that incorporate more complex experiences than a simple day spa, or hotel with a small spa. It is designed for spas at the core of a club, hotel/resort or destination wellness property. The more operations that the spa operation has to integrate with to deliver an overall experience, the better the unique fit for ResortSuite.”
Where complexity of operation is the name of the game, ResortSuite offers simplicity. Its integrated solution removes the difficulties posed by amassing large quantities of fragmented guest information scattered across multiple amenities, by providing a full, clear picture of every guest and every action across the facility. Destination spas running multiple solutions across numerous amenities are familiar clients with properties including hotel, dining, club, fitness, golf, classes, activities and group events.
“ResortSuite is designed with hotel/ resort DNA to integrate well within multi-vendor environments and can also provide a fully integrated, hotel-wide guest-centric solution,” adds Pitsikalis.
The provision of a single, central system across multi-amenities represents significant benefits to clients in being able to streamline their operations and, ultimately, in ensuring the best possible guest experience at every interaction. According to Pitsikalis, understanding the client experience intention is key to their reaping the maximum reward from the ResortSuite solution.
“‘Hotel with a spa’ is a good fit,” he explains, “but ‘spa with a hotel’ is uniquely a ResortSuite strength.” Champneys and Miraval are examples of ResortSuite clients with a wellness experience intention where ResortSuite manages their hotel, spa and wellness programming. “Offering wellness packages through the room booking with integrated spa services, personal training and wellness class programming can be booked in a single online reservation experience,” Pitsikalis adds.
And what of the future? ResortSuite’s next steps is in making its property-wide booking experience GuestEx even more engaging through a personal concierge mobile app, online guest planner and highly targeted guest communications and campaigns. This latest development is indicative of ResortSuite’s raison d’etrê: offering streamlined operation with an enhanced guest experience at its heart.
Read more from this issue of Spa Business magazine
Promotional feature: Anne Semonin
Katherine Connolly, newly appointed global
director of retail and spa operations at Anne
Semonin, discusses her plans for the brand
Promotional feature: Thalion
Thalion is the first company to develop highly
specialised mineral therapies for clients, says
training manager Sophie Alemany
Research: Finishing touch
A new study shows that massage can
help muscle re-growth after an injury –
even when applied to the opposite limb
Bel Hotel Oléron Thalasso and Spa, MGallery Collection has opened on the French island Île
d'Oléron off the country’s western coast with a 27-treatment-room spa.
Manipulating the gut microbiome could become a powerful tool for preserving brain health and
resilience as people age, according to research led by Professor Paola Tognini, a neuroscientist
at the Sant'Anna School of Advanced Studies in Pisa, Italy.
Jessica Sloyan, a wellness operations and training expert, has established an independent
private training academy to provide professional qualifications for practitioners looking to offer
immersive wellness experiences.
The International Spa Association (ISPA) has published its full 2026 US Spa Industry Study,
providing further insights into the region’s total US$1 billion (€855 million, £780 million)
industry revenue increase from 2024 to 2025.
Ameyalli, the 78-acre wellbeing resort and residential community in Midway in Utah, US, has
broken ground on phase two of the hot spring development – the Ameyalli Resort and Spa –
which is due to open in 2028.
TLee Spas and Wellness has revealed the design concept for a high-tech spa with body
mapping scanners to improve public health, for AI company Midjourney.
Gran Hotel Taoro in northern Tenerife, Spain, has completed the final phase of its three-year
renovation with the debut of its Sandára Wellness Centre.
Hand and Stone Massage and Facial Spa, the spa business with more than 650 locations across
the US and Canada, has appointed franchise expert Carrie Walsh as CEO as the company plans
to expand.
Synergy – The Retreat Show, the global trade show for retreats, has launched a global research
initiative that will provide insights into the retreat sector from both consumer and industry
perspectives.
