Much more than just a spa software system, ResortSuite’s offering has hotel/resort DNA running through it, providing a uniquely integrated solution across multiple amenities while keeping guest experience at its heart
making a fully-integrated difference / shutterstock
A cutting-edge software company specialising in integrated hospitality management systems, ResortSuite caters to a specific client base. Its products are a natural fit for destination spas incorporated within resorts and hotels that require a cohesive software solution across multiple amenities.
As founder and CEO Frank Pitsikalis explains: “The key differentiator for ResortSuite is that it is designed to handle spas that incorporate more complex experiences than a simple day spa, or hotel with a small spa. It is designed for spas at the core of a club, hotel/resort or destination wellness property. The more operations that the spa operation has to integrate with to deliver an overall experience, the better the unique fit for ResortSuite.”
Where complexity of operation is the name of the game, ResortSuite offers simplicity. Its integrated solution removes the difficulties posed by amassing large quantities of fragmented guest information scattered across multiple amenities, by providing a full, clear picture of every guest and every action across the facility. Destination spas running multiple solutions across numerous amenities are familiar clients with properties including hotel, dining, club, fitness, golf, classes, activities and group events.
“ResortSuite is designed with hotel/ resort DNA to integrate well within multi-vendor environments and can also provide a fully integrated, hotel-wide guest-centric solution,” adds Pitsikalis.
The provision of a single, central system across multi-amenities represents significant benefits to clients in being able to streamline their operations and, ultimately, in ensuring the best possible guest experience at every interaction. According to Pitsikalis, understanding the client experience intention is key to their reaping the maximum reward from the ResortSuite solution.
“‘Hotel with a spa’ is a good fit,” he explains, “but ‘spa with a hotel’ is uniquely a ResortSuite strength.” Champneys and Miraval are examples of ResortSuite clients with a wellness experience intention where ResortSuite manages their hotel, spa and wellness programming. “Offering wellness packages through the room booking with integrated spa services, personal training and wellness class programming can be booked in a single online reservation experience,” Pitsikalis adds.
And what of the future? ResortSuite’s next steps is in making its property-wide booking experience GuestEx even more engaging through a personal concierge mobile app, online guest planner and highly targeted guest communications and campaigns. This latest development is indicative of ResortSuite’s raison d’etrê: offering streamlined operation with an enhanced guest experience at its heart.
Read more from this issue of Spa Business magazine
Promotional feature: Anne Semonin
Katherine Connolly, newly appointed global
director of retail and spa operations at Anne
Semonin, discusses her plans for the brand
Promotional feature: Thalion
Thalion is the first company to develop highly
specialised mineral therapies for clients, says
training manager Sophie Alemany
Research: Finishing touch
A new study shows that massage can
help muscle re-growth after an injury –
even when applied to the opposite limb
Much more than just a spa software system, ResortSuite’s offering has hotel/resort DNA running through it, providing a uniquely integrated solution across multiple amenities while keeping guest experience at its heart
making a fully-integrated difference / shutterstock
A cutting-edge software company specialising in integrated hospitality management systems, ResortSuite caters to a specific client base. Its products are a natural fit for destination spas incorporated within resorts and hotels that require a cohesive software solution across multiple amenities.
As founder and CEO Frank Pitsikalis explains: “The key differentiator for ResortSuite is that it is designed to handle spas that incorporate more complex experiences than a simple day spa, or hotel with a small spa. It is designed for spas at the core of a club, hotel/resort or destination wellness property. The more operations that the spa operation has to integrate with to deliver an overall experience, the better the unique fit for ResortSuite.”
Where complexity of operation is the name of the game, ResortSuite offers simplicity. Its integrated solution removes the difficulties posed by amassing large quantities of fragmented guest information scattered across multiple amenities, by providing a full, clear picture of every guest and every action across the facility. Destination spas running multiple solutions across numerous amenities are familiar clients with properties including hotel, dining, club, fitness, golf, classes, activities and group events.
“ResortSuite is designed with hotel/ resort DNA to integrate well within multi-vendor environments and can also provide a fully integrated, hotel-wide guest-centric solution,” adds Pitsikalis.
The provision of a single, central system across multi-amenities represents significant benefits to clients in being able to streamline their operations and, ultimately, in ensuring the best possible guest experience at every interaction. According to Pitsikalis, understanding the client experience intention is key to their reaping the maximum reward from the ResortSuite solution.
“‘Hotel with a spa’ is a good fit,” he explains, “but ‘spa with a hotel’ is uniquely a ResortSuite strength.” Champneys and Miraval are examples of ResortSuite clients with a wellness experience intention where ResortSuite manages their hotel, spa and wellness programming. “Offering wellness packages through the room booking with integrated spa services, personal training and wellness class programming can be booked in a single online reservation experience,” Pitsikalis adds.
And what of the future? ResortSuite’s next steps is in making its property-wide booking experience GuestEx even more engaging through a personal concierge mobile app, online guest planner and highly targeted guest communications and campaigns. This latest development is indicative of ResortSuite’s raison d’etrê: offering streamlined operation with an enhanced guest experience at its heart.
Read more from this issue of Spa Business magazine
Promotional feature: Anne Semonin
Katherine Connolly, newly appointed global
director of retail and spa operations at Anne
Semonin, discusses her plans for the brand
Promotional feature: Thalion
Thalion is the first company to develop highly
specialised mineral therapies for clients, says
training manager Sophie Alemany
Research: Finishing touch
A new study shows that massage can
help muscle re-growth after an injury –
even when applied to the opposite limb
People taking GLP-1 weight loss medications such as Ozempic, Wegovy, Mounjaro and Zepbound
may be losing weight, but they’re also becoming less physically active, according to new
research presented at the ENDO 2026 annual meeting of the Endocrine Society
Abu Dhabi-based investment firm Mubadala Capital has made a binding, fully financed
€1 billion
offer to acquire Pierre and Vacances SA, the European holiday resort operator behind the
continental European Center Parcs business.
Global retreat trade show, Synergy The Retreat Show, has launched a resource called The
Source, which hosts an open-access online Transformation Series programme.
The Standards Authority for Touch in Cancer Care (SATCC) charity has announced its first five-
day Living with Cancer and Beyond retreat, which will be held at Carden Park Hotel and Spa in
Cheshire, UK, between 1 and 5 September.
Patmos Aktis, a Luxury Collection Resort and Spa, has opened in Greece, with a renovated and
rebranded wellness offering called Ansana Wellness and Spa.
The Mauna Kea Beach Hotel, an Autograph Collection property in Hawaii, US, has opened its
22,000 sq ft indoor-outdoor Spa at Mauna Kea as the final step in the property’s overall
renovation, which has cost more than US$180 million (€166 million, £140 mill
The UK spa review and discovery platform for consumers, the Good Spa Guide, has announced
it will host the Good Spa Guide Awards 2026 during an event on 16 November at Sopwell House
Hotel in St Albans, UK.
Eighty-four per cent of consumers now say wellness is a top priority in their lives, with this
percentage increasing year on year, according to a preview presentation of McKinsey’s Future of
Wellness 2026 research report.
Mass protests have been taking place since Monday 1 June in Albania over the development of
a luxury resort by Donald Trump’s daughter Ivanka Trump and her husband Jared Kushner.
Global Wellness Day (GWD) marked its 15th anniversary on Saturday 13 June 2026, with the
theme: #JoyMagenta – a celebration of the healing qualities of simple gestures and activities
that spark joy.
