Much more than just a spa software system, ResortSuite’s offering has hotel/resort DNA running through it, providing a uniquely integrated solution across multiple amenities while keeping guest experience at its heart
making a fully-integrated difference / shutterstock
A cutting-edge software company specialising in integrated hospitality management systems, ResortSuite caters to a specific client base. Its products are a natural fit for destination spas incorporated within resorts and hotels that require a cohesive software solution across multiple amenities.
As founder and CEO Frank Pitsikalis explains: “The key differentiator for ResortSuite is that it is designed to handle spas that incorporate more complex experiences than a simple day spa, or hotel with a small spa. It is designed for spas at the core of a club, hotel/resort or destination wellness property. The more operations that the spa operation has to integrate with to deliver an overall experience, the better the unique fit for ResortSuite.”
Where complexity of operation is the name of the game, ResortSuite offers simplicity. Its integrated solution removes the difficulties posed by amassing large quantities of fragmented guest information scattered across multiple amenities, by providing a full, clear picture of every guest and every action across the facility. Destination spas running multiple solutions across numerous amenities are familiar clients with properties including hotel, dining, club, fitness, golf, classes, activities and group events.
“ResortSuite is designed with hotel/ resort DNA to integrate well within multi-vendor environments and can also provide a fully integrated, hotel-wide guest-centric solution,” adds Pitsikalis.
The provision of a single, central system across multi-amenities represents significant benefits to clients in being able to streamline their operations and, ultimately, in ensuring the best possible guest experience at every interaction. According to Pitsikalis, understanding the client experience intention is key to their reaping the maximum reward from the ResortSuite solution.
“‘Hotel with a spa’ is a good fit,” he explains, “but ‘spa with a hotel’ is uniquely a ResortSuite strength.” Champneys and Miraval are examples of ResortSuite clients with a wellness experience intention where ResortSuite manages their hotel, spa and wellness programming. “Offering wellness packages through the room booking with integrated spa services, personal training and wellness class programming can be booked in a single online reservation experience,” Pitsikalis adds.
And what of the future? ResortSuite’s next steps is in making its property-wide booking experience GuestEx even more engaging through a personal concierge mobile app, online guest planner and highly targeted guest communications and campaigns. This latest development is indicative of ResortSuite’s raison d’etrê: offering streamlined operation with an enhanced guest experience at its heart.
Read more from this issue of Spa Business magazine
Promotional feature: Anne Semonin
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Promotional feature: Thalion
Thalion is the first company to develop highly
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training manager Sophie Alemany
Research: Finishing touch
A new study shows that massage can
help muscle re-growth after an injury –
even when applied to the opposite limb
The Spa Life UK Convention returns from 21–23 June 2026 at Whittlebury Park Hotel, Spa &
Golf Resort, bringing together spa managers, directors and owners for two days of focused
education, meaningful connection and commercial insight. [more...]
In today’s premium spa environment, every detail shapes the guest experience – right down to
the softness of towels and the freshness of linens. [more...]
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Much more than just a spa software system, ResortSuite’s offering has hotel/resort DNA running through it, providing a uniquely integrated solution across multiple amenities while keeping guest experience at its heart
making a fully-integrated difference / shutterstock
A cutting-edge software company specialising in integrated hospitality management systems, ResortSuite caters to a specific client base. Its products are a natural fit for destination spas incorporated within resorts and hotels that require a cohesive software solution across multiple amenities.
As founder and CEO Frank Pitsikalis explains: “The key differentiator for ResortSuite is that it is designed to handle spas that incorporate more complex experiences than a simple day spa, or hotel with a small spa. It is designed for spas at the core of a club, hotel/resort or destination wellness property. The more operations that the spa operation has to integrate with to deliver an overall experience, the better the unique fit for ResortSuite.”
Where complexity of operation is the name of the game, ResortSuite offers simplicity. Its integrated solution removes the difficulties posed by amassing large quantities of fragmented guest information scattered across multiple amenities, by providing a full, clear picture of every guest and every action across the facility. Destination spas running multiple solutions across numerous amenities are familiar clients with properties including hotel, dining, club, fitness, golf, classes, activities and group events.
“ResortSuite is designed with hotel/ resort DNA to integrate well within multi-vendor environments and can also provide a fully integrated, hotel-wide guest-centric solution,” adds Pitsikalis.
The provision of a single, central system across multi-amenities represents significant benefits to clients in being able to streamline their operations and, ultimately, in ensuring the best possible guest experience at every interaction. According to Pitsikalis, understanding the client experience intention is key to their reaping the maximum reward from the ResortSuite solution.
“‘Hotel with a spa’ is a good fit,” he explains, “but ‘spa with a hotel’ is uniquely a ResortSuite strength.” Champneys and Miraval are examples of ResortSuite clients with a wellness experience intention where ResortSuite manages their hotel, spa and wellness programming. “Offering wellness packages through the room booking with integrated spa services, personal training and wellness class programming can be booked in a single online reservation experience,” Pitsikalis adds.
And what of the future? ResortSuite’s next steps is in making its property-wide booking experience GuestEx even more engaging through a personal concierge mobile app, online guest planner and highly targeted guest communications and campaigns. This latest development is indicative of ResortSuite’s raison d’etrê: offering streamlined operation with an enhanced guest experience at its heart.
Read more from this issue of Spa Business magazine
Promotional feature: Anne Semonin
Katherine Connolly, newly appointed global
director of retail and spa operations at Anne
Semonin, discusses her plans for the brand
Promotional feature: Thalion
Thalion is the first company to develop highly
specialised mineral therapies for clients, says
training manager Sophie Alemany
Research: Finishing touch
A new study shows that massage can
help muscle re-growth after an injury –
even when applied to the opposite limb
A recent survey by the UK Spa Association (UKSA) into the industry’s approach to cancer care
has revealed that almost half of participating respondents (46 per cent) are unaware that
cancer is a disability and guests with a cancer diagnosis must be given
Mexican operator, Solmar Hotels and Resorts, is hosting a series of events in celebration of
Global Wellness Day, including a Temazcal ceremony at its Playa Grande Resort and Spa in Los
Cabos.
Mandarin Oriental has announced a standalone residence brand, Mansions, which will debut at
Emirates Palace, Mandarin Oriental Mansions, Abu Dhabi, in 2029.
Four Seasons Resort The Nam Hai in Hoi An, Vietnam, has put together a Global Wellness Day
(GWD) agenda with activations rooted in nature and shaped by four pillars of Joy – in
alignment with the day’s theme #JoyMagenta.
The Global Wellness Summit (GWS) will celebrate its 20th anniversary at the 2026 event in
Phuket, Thailand, later this year with the theme: The Science, Art and Soul of Wellness.
Auko, an all-inclusive development, is opening in Phong Nha in Vietnam in Q3 2026, with a
series of 30 tented eco-lodges and wellness hospitality operations by Lumina Wellbeing.
Therme Manchester’s 28-acre development, which will include interconnected glass pavilions
that measure 65,000sq m, will be the largest bathing and wellbeing attraction in the world once
complete, according to prof David Russell, CEO of Therme UK.
Naples Beach Club, a Four Seasons Resort, has opened a 2,800sq m spa called The Sanctuary,
with the design and concept inspired by the Native American people that populated Florida’s
Southwest coast – the Calusa.
The Spa Life UK Convention returns from 21–23 June 2026 at Whittlebury Park Hotel, Spa &
Golf Resort, bringing together spa managers, directors and owners for two days of focused
education, meaningful connection and commercial insight. [more...]
In today’s premium spa environment, every detail shapes the guest experience – right down to
the softness of towels and the freshness of linens. [more...]
+ More featured suppliers
COMPANY PROFILES
AKT Group AKT Group is the Franco–Italian parent company of SKYY, C.O.D.E. and AKTMe, operating as an integrat [more...]
