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Mersberger tells Spa Business he wants to lead ISPA to “big things”
Garrett Mersberger is a busy man. As director of wellness for Kohler Waters Spas, he’s just seen the brand’s flagship European location in Scotland transformed and doubled in size, and he’s also recently been named chair of the International Spa Association (ISPA) in the US.
But neither he, Kohler nor ISPA are standing still and talking to Spa Business he reveals Kohler’s spa growth plans and how ISPA’s going to increase its presence internationally.
From bathrooms to spas Kohler, a household name for bathroom and kitchen fixtures, has recently broken ground on an expansion project for its flagship property in Kohler, Wisconsin – the original Kohler Waters Spa – where they’ll be adding five additional treatment rooms, more Kohler relaxation space, a cafe, and a new bridal lounge. Additionally, Mersberger reveals the company will launch a new spa in the US next year and is working on another potential opening in 2020.
“You’re going to start seeing Kohler Waters Spas expanding – I’d say by one spa annually moving forward,” Mersberger explains. “The hope is growth for the Kohler Waters Spa brand. Customer demand is obviously high, wellness is booming and we see this as a great way to partner with the Kohler plumbing brand and to use our spas as brand showcases.”
Founded in 1873, Kohler Company has an estimated revenue of US$6bn and is one America’s largest companies. It has its own hospitality arm and first entered the spa industry 18 years ago, and now owns and operates four – three in the US and one in Scotland.
“It’s been a nice marriage of brands and the Kohler name,” Mersberger explains. “When we opened our first spa in 2000, we did a lot of research into the history of spa and we kept coming back to water and the Roman bath houses. And Kohler’s been in the water business for the last 150 years, so we know a thing or two about water. So it was a natural fit.”
The St Andrews spa was growing – not just through customers in the hotel, but also through its membership component. “So we decided we needed an expansion and we actually doubled the square footage of the spa,” says Mersberger.
The spa has been completely refreshed and well-known industry figure Kirsty MacCormick came on board as spa director last year. Two couples’ rooms have been added – bringing the total to 13 – as well as a spa cafe serving healthy cuisine and coed relaxation space.
“Everything we did keeps water in mind – the colour schemes, the noises you hear – everything,” explains Mersberger.
“In the thermal area, we have an 8ft waterfall that cascades into the pool. We have little trickling waterfalls in different rooms throughout the spa so you’re always able to hear water.
“But it’s also about being able to see water, so a lot of the artwork uses different water scenes from Scotland. In the colour schemes we chose colours of water, but not just water from anywhere, water specifically from Scotland. We want to stay true to the local area and not lose sight of the fact that we’re in Scotland and we’re right by the North Sea.”
Growth for ISPA In the middle of all this growth for Kohler Waters Spa, Mersberger also has his position as chair of ISPA – a role he takes seriously. He’s interviewed the four past chairs, picking their brains on what their vision was, what their hardships were, what they loved about the job.
“I’d like to carry that torch and lead our association to big things,” he says. “That includes growth internationally – that’s a big push. Right now, with so much going on in the spa industry – it’s growing so fast – spas need someone to turn to.
“Maybe they don’t have harassment policies in place, or transgender policies in place – things like that that they haven’t thought of. Our world is moving so fast that they need to look to ISPA, and hopefully we can provide some of those tools and some of that direction for them. We don’t write policy necessarily, but hopefully we can be a good resource for them to help them create their own policies.”
But Mersberger’s role with Kohler shows no signs of slowing down. Now, he says that the company is getting inquiries from hotels that are interested in putting a Kohler-branded spa in their hotels. Mersberger concludes: “We’re exploring that – absolutely. The future looks bright for Kohler Waters Spa.”
Read more from this issue of Spa Business magazine
People profile: Garrett Mersberger
Garrett Mersberger on the overhaul of Kohler Waters’ flagship spa in Europe, plus his vision for ISPA following his appointment as chair of the association
Spa programmes: On the menu
Underwater yoga, healing breathwork and genetics all feature in Spa Business’ brand new series revealing the latest treatments, programmes and retreats in spas
Promotional feature: Zimmer MedizinSysteme
Cold therapy is suddenly all the rage, but Zimmer MedizinSysteme’s icelab takes it a step further, creating a cold sauna for the whole body. Rainer Bolsinger explains more about this cutting-edge therapy
Promotional feature: The Tides: pure Dutch nature inside
Modern living might be tough on our minds and bodies, but newly-launched Dutch wellness and self-care brand The Tides offers just the antidote with a new class of pure, raw products and treatments
Le Atelier by C.O.D.E. doesn't offer a standard bespoke service, it provides a highly
customised approach to designing massage beds and loungers in high-end wellness
environments. [more...]
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Mersberger tells Spa Business he wants to lead ISPA to “big things”
Garrett Mersberger is a busy man. As director of wellness for Kohler Waters Spas, he’s just seen the brand’s flagship European location in Scotland transformed and doubled in size, and he’s also recently been named chair of the International Spa Association (ISPA) in the US.
But neither he, Kohler nor ISPA are standing still and talking to Spa Business he reveals Kohler’s spa growth plans and how ISPA’s going to increase its presence internationally.
From bathrooms to spas Kohler, a household name for bathroom and kitchen fixtures, has recently broken ground on an expansion project for its flagship property in Kohler, Wisconsin – the original Kohler Waters Spa – where they’ll be adding five additional treatment rooms, more Kohler relaxation space, a cafe, and a new bridal lounge. Additionally, Mersberger reveals the company will launch a new spa in the US next year and is working on another potential opening in 2020.
“You’re going to start seeing Kohler Waters Spas expanding – I’d say by one spa annually moving forward,” Mersberger explains. “The hope is growth for the Kohler Waters Spa brand. Customer demand is obviously high, wellness is booming and we see this as a great way to partner with the Kohler plumbing brand and to use our spas as brand showcases.”
Founded in 1873, Kohler Company has an estimated revenue of US$6bn and is one America’s largest companies. It has its own hospitality arm and first entered the spa industry 18 years ago, and now owns and operates four – three in the US and one in Scotland.
“It’s been a nice marriage of brands and the Kohler name,” Mersberger explains. “When we opened our first spa in 2000, we did a lot of research into the history of spa and we kept coming back to water and the Roman bath houses. And Kohler’s been in the water business for the last 150 years, so we know a thing or two about water. So it was a natural fit.”
The St Andrews spa was growing – not just through customers in the hotel, but also through its membership component. “So we decided we needed an expansion and we actually doubled the square footage of the spa,” says Mersberger.
The spa has been completely refreshed and well-known industry figure Kirsty MacCormick came on board as spa director last year. Two couples’ rooms have been added – bringing the total to 13 – as well as a spa cafe serving healthy cuisine and coed relaxation space.
“Everything we did keeps water in mind – the colour schemes, the noises you hear – everything,” explains Mersberger.
“In the thermal area, we have an 8ft waterfall that cascades into the pool. We have little trickling waterfalls in different rooms throughout the spa so you’re always able to hear water.
“But it’s also about being able to see water, so a lot of the artwork uses different water scenes from Scotland. In the colour schemes we chose colours of water, but not just water from anywhere, water specifically from Scotland. We want to stay true to the local area and not lose sight of the fact that we’re in Scotland and we’re right by the North Sea.”
Growth for ISPA In the middle of all this growth for Kohler Waters Spa, Mersberger also has his position as chair of ISPA – a role he takes seriously. He’s interviewed the four past chairs, picking their brains on what their vision was, what their hardships were, what they loved about the job.
“I’d like to carry that torch and lead our association to big things,” he says. “That includes growth internationally – that’s a big push. Right now, with so much going on in the spa industry – it’s growing so fast – spas need someone to turn to.
“Maybe they don’t have harassment policies in place, or transgender policies in place – things like that that they haven’t thought of. Our world is moving so fast that they need to look to ISPA, and hopefully we can provide some of those tools and some of that direction for them. We don’t write policy necessarily, but hopefully we can be a good resource for them to help them create their own policies.”
But Mersberger’s role with Kohler shows no signs of slowing down. Now, he says that the company is getting inquiries from hotels that are interested in putting a Kohler-branded spa in their hotels. Mersberger concludes: “We’re exploring that – absolutely. The future looks bright for Kohler Waters Spa.”
Read more from this issue of Spa Business magazine
People profile: Garrett Mersberger
Garrett Mersberger on the overhaul of Kohler Waters’ flagship spa in Europe, plus his vision for ISPA following his appointment as chair of the association
Spa programmes: On the menu
Underwater yoga, healing breathwork and genetics all feature in Spa Business’ brand new series revealing the latest treatments, programmes and retreats in spas
Promotional feature: Zimmer MedizinSysteme
Cold therapy is suddenly all the rage, but Zimmer MedizinSysteme’s icelab takes it a step further, creating a cold sauna for the whole body. Rainer Bolsinger explains more about this cutting-edge therapy
Promotional feature: The Tides: pure Dutch nature inside
Modern living might be tough on our minds and bodies, but newly-launched Dutch wellness and self-care brand The Tides offers just the antidote with a new class of pure, raw products and treatments
Four Seasons Resort The Nam Hai in Hoi An, Vietnam, has put together a Global Wellness Day
(GWD) agenda with activations rooted in nature and shaped by four pillars of Joy – in
alignment with the day’s theme #JoyMagenta.
The Global Wellness Summit (GWS) will celebrate its 20th anniversary at the 2026 event in
Phuket, Thailand, later this year with the theme: The Science, Art and Soul of Wellness.
Auko, an all-inclusive development, is opening in Phong Nha in Vietnam in Q3 2026, with a
series of 30 tented eco-lodges and wellness hospitality operations by Lumina Wellbeing.
Therme Manchester’s 28-acre development, which will include interconnected glass pavilions
that measure 65,000sq m, will be the largest bathing and wellbeing attraction in the world once
complete, according to prof David Russell, CEO of Therme UK.
Naples Beach Club, a Four Seasons Resort, has opened a 2,800sq m spa called The Sanctuary,
with the design and concept inspired by the Native American people that populated Florida’s
Southwest coast – the Calusa.
Swire Hotels’ luxury hospitality brand Upper House has revealed it will roll out its two-day
House of Healing retreats at its three hotels in Hong Kong, Chengdu and Shanghai.
LVMH-owned beauty house Guerlain will launch up to five spas with partners a year as part of
its plan to expand globally, according to the brand’s international spa and wellness director,
Diane Davody.
A new global study by Kevin Kelly and Peter Yesawich, called WELLSurvey 2.0, has revealed
more than half of consumers in the UK, US and Germany would not choose numerous high-
profile wellness resort brands for a future trip.
Luxury hospitality and wellness pioneer Jeremy McCarthy has launched Leisure Alchemy, a
digital platform that will provide professionals with strategic guidance on how to build
transformational leisure experiences that drive profit.
Le Atelier by C.O.D.E. doesn't offer a standard bespoke service, it provides a highly
customised approach to designing massage beds and loungers in high-end wellness
environments. [more...]
+ More featured suppliers
COMPANY PROFILES
Aromatherapy Associates Aromatherapy Associates is a world-leading British wellness brand, harnessing the power of essential [more...]
